---
title: 'L3 Systems Engineer (Systems, Networking & Security) at Dijital Team'
canonical: 'https://feeny.ai/job/l3-systems-engineer-systems-networking-security-dijital-team-sri-lanka-1djvnzm91ret'
type: 'job'
last_seen: '2026-09-07'
---

# L3 Systems Engineer (Systems, Networking & Security) at Dijital Team

- **Company:** Dijital Team
- **Location:** Sri Lanka
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-08-25
- **Last confirmed live:** 2026-09-07
- **Apply:** https://jobs.lever.co/dijital-team-pty-ltd/d7be2e7f-f34f-4d4f-a42e-e41579bc82c1

## Job description

## About the Role

As a Level 3 Systems Engineer, you will serve as a senior technical escalation point while playing a key role in infrastructure and security project delivery. You will take ownership of complex technical incidents, perform advanced troubleshooting and root-cause analysis, and design, configure and deploy solutions across cloud and on-premises environments. Working alongside senior engineers, project managers and technical leadership, you will help strengthen escalation capability, support project delivery and provide technical guidance to Level 1 and Level 2 engineers.

## About the Client

You will be working with a growing Australian managed services and technology provider supporting organisations across commercial, government, education, healthcare, not-for-profit and community sectors. The business delivers cloud and on-premises infrastructure, managed IT support, cybersecurity and compliance, networking, communications, and specialist technology solutions. It maintains a strong focus on security, high-quality documentation and dependable service delivery. Ideal Profile Background & Experience Demonstrated Level 3 or senior systems engineering experience within an MSP or complex, multi-site IT environment. Advanced troubleshooting expertise across Microsoft 365, Windows, cloud and on-premises infrastructure. Strong knowledge of Microsoft cloud technologies, security, identity, endpoint and access management. Solid experience with servers, virtualisation, networking, firewalls and infrastructure deployments. Proven ability to own complex incidents, identify root causes and determine effective resolutions or escalation paths. Experience contributing to or delivering infrastructure and technology projects from configuration through deployment. Strong understanding of cybersecurity and compliance-focused environments. Familiarity with the Australian Essential Eight is strongly preferred; exposure to ISO-aligned, DISP, SOCI or comparable environments is highly regarded. MSP experience is preferred, although candidates from sophisticated internal IT environments may also be considered. Exposure to VMware, SD-WAN, Starlink, remote-community networks, IoT, cameras, alarms or building systems is advantageous. Experience with PSA, RMM and knowledge-management platforms is desirable. Strong technical fundamentals with the ability to quickly learn new technologies and vendor platforms. Systems & Tools Microsoft 365, including Intune, Purview, Defender for Endpoint and Defender for Cloud. Microsoft Azure and Entra ID. SharePoint and Microsoft Teams. Google Workspace. EasyDMARC, ConnectSecure and ThreatLocker. Blackpoint Cyber SOC/MDR and Keeper Password Manager. Exclaimer, Phriendly Phishing, Inforcer and AdminDroid. Datadog. Datto Autotask PSA, Datto RMM and Datto SaaS Protection. Hyper-V and VMware. 3CX voice systems and Adobe products. Hardware & Infrastructure Fortinet firewalls and associated security products. Ubiquiti networking, wireless, routing, security and camera solutions. Ruckus Wi-Fi and D-Link networking technologies. Lenovo, Dell, Apple, HP, ASUS and other endpoint hardware. Datto BCDR backup solutions. Professional Skills Ability to work autonomously while collaborating effectively with senior engineers, project managers and wider technical teams. Strong written and verbal communication skills. High standards of technical documentation and knowledge sharing.

## Responsibilities

Act as a senior escalation point for complex, high-impact and persistent technical incidents. Lead advanced troubleshooting and root-cause analysis across Microsoft 365, Microsoft security, identity, endpoints, cloud and on-premises infrastructure. Design, build, configure and deploy infrastructure and security solutions for technology projects. Support server, virtualisation, networking, firewall, SD-WAN, remote-site and security uplift initiatives. Collaborate with senior engineers, project managers and technical leadership throughout project deployments. Provide technical guidance to Level 1 and Level 2 engineers and assist with complex escalations. Review technical changes with consideration for security, operational risk and compliance requirements. Apply cybersecurity frameworks such as the Australian Essential Eight to practical configurations, controls and remediation activities. Create and maintain solution designs, configurations, handover materials and technical documentation. Maintain accurate ticket, project and service records across PSA and RMM platforms.

## How we take care of our team

💰 Get paid in Australian Dollars 🏥 Medical insurance from day one for you + spouse (or parents if unmarried) 🩺 Generous OPD coverage from doctor visits to all your medical needs 🏡 Home office setup allowance to build your ideal workspace 🌐 Internet allowance to keep you connected 💪 Gym & wellness allowance to stay fit and balanced 🎉 Work hard, play hard – regular team events & engagement activities 🧠 Diji Assist – Mental health & counseling support when you need it 📚 We invest in you – reimbursement for industry certifications 🗣️ Open-door culture – your ideas and feedback always matter 🌍 Flexible work – home or office, wherever you do your best work 🏆 Rewards & recognition that actually recognize you 🥳 Great christmas & financial year-end parties to unwind with your loved ones

## About Dijital Team

## Company Overview
- **One-liner**: Dijital Team is a global technology services provider that builds dedicated offshore IT teams for MSPs and IT businesses, enabling them to accelerate growth and improve margins.
- **Entity Type**: Private (bootstrapped; no disclosed funding)
- **Headquarters**: Australia (Registered) / Colombo, Sri Lanka (Operational)
- **Founded**: ~2023 (inferred from Managing Director’s statement that the business was “02 years ago” as of 2025)
- **Founders**: Peter Ward (Managing Director)

## Core Business
- **Primary industry**: Information Technology / ITES – Offshore Staffing & Managed Services
- **Target customers**: B2B – MSPs (Managed Service Providers), IT businesses, and technology service brands looking to extend their teams remotely
- **Mission**: “Create better businesses by creating the best place to work in Sri Lanka.”

## Products & Services
- **Dedicated Offshore Teams**: Fully managed, 100% dedicated teams designed to client specifications – covering IT support, infrastructure management, automation, data analytics, and software development.
- **IT Support & Helpdesk**: 365x24x7 support to increase response times and customer satisfaction.
- **Automation & RPA**: Robotic Process Automation and RMM engineering to improve efficiency.
- **Dynamics 365 (F&O) Support**: Specialized application support for Microsoft Dynamics 365 Finance & Operations.
- **Data Analytics & Reporting**: Accelerated reporting and data-driven insights.

## Market Standing
- **Valuation**: Not disclosed
- **Key Metric**: 232 employees (as of 2025, per Great Place to Work certification)
- **Notable Investors/Partners**: None publicly listed
- **Growth Signals**: 
  - Awarded **Great Place to Work®** certification in Sri Lanka (2025) – recognized for “Respect” and exceptional work-life balance.
  - Rapidly built a team of 232 within two years of inception.
  - Serves clients across Australia, Europe, US, and UK.

## Competitive Advantages
- **Speed to Scale**: Can set up a dedicated IT team in as little as four weeks.
- **Employee-Centric Model**: High retention driven by a culture that prioritizes team member delight – leading to better client outcomes.
- **Remote-First, Globally Distributed**: Leverages a remote workforce across time zones, offering 24/7 coverage at a fraction of onshore costs.
- **Compensation in AUD**: Competitive salaries paid in Australian Dollars, providing financial stability for Sri Lankan talent.

## Strategic Focus
- **Expand Offshore Capacity**: Continue building dedicated teams for MSPs and IT businesses, emphasizing quality, speed, and employee satisfaction.
- **Deepen Client Partnerships**: Offer end-to-end service from recruitment and training to HR and payroll, freeing clients to focus on growth.
- **Maintain Employer of Choice Status**: Invest in benefits, career development, and a flexible remote culture to sustain the “Best Place to Work” reputation.

## Why Work Here
- **Remote-First Culture**: Fully remote roles with flexible working hours – “work can be done anywhere.”
- **Competitive Remuneration**: Salaries paid in Australian Dollars, plus a technology allowance and wellness allowance.
- **Comprehensive Benefits**: Medical & life insurance from day one (including family), employee assistance program (counselling/mental health), and remote medical support.
- **Career Development**: Access to ongoing training, industry certifications, and exposure to modern technologies.
- **Great Place to Work® Certified**: Independently recognized for strong work-life balance, respect, and a supportive management team.
- **Modern Hiring Process**: Includes recruiter screen, video assessment, and technical assessment (role-dependent) – with AI-assisted screening but final human decisions.

## Sources
1. [dijitalteam.com](https://www.dijitalteam.com/)
2. [dijitalteam.lk](https://www.dijitalteam.lk/)
3. [jobs.lever.co](https://jobs.lever.co/dijital-team-pty-ltd)
4. [greatplacetowork.lk](https://greatplacetowork.lk/best-workplace/dijital-team/)

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