---
title: 'L3 Technical Support Engineer - Enterprise Networking & AV Solutions at NETGEAR'
canonical: 'https://feeny.ai/job/l3-technical-support-engineer-enterprise-networking-av-solutions-netgear-san-svkxnde0f8z9'
type: 'job'
last_seen: '2026-10-15'
---

# L3 Technical Support Engineer - Enterprise Networking & AV Solutions at NETGEAR

- **Company:** NETGEAR
- **Location:** San Jose, CA
- **Compensation:** $96k–$109k
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-10-06
- **Last confirmed live:** 2026-10-15
- **Apply:** https://jobs.ashbyhq.com/netgear/24078685-456e-4db2-80de-252a496e1f25

## Job description

L3 Technical Support Engineer, Enterprise Networking and AV Solutions Location: Hybrid, San Jose, CA Department: Customer Support and Services (CSS) Reports To: Manager, L3 Technical Support

## About the Role

NETGEAR is looking for a highly skilled, customer-focused L3 Technical Support Engineer to join our growing Enterprise Networking and AV technical support team. This is a hybrid position based in our San Jose, CA office. You'll work in person with your team and support our North America customers. You'll be the escalation point for L1 and L2 support. Working with our engineering teams, you'll resolve complex networking and AV-over-IP issues for enterprise customers, MSPs, and integrators. You'll support NETGEAR's switches, WiFi access points, security gateways, and network management solutions, both cloud and on-premises. In this post-sales role, you'll represent NETGEAR to our customers, bringing strong technical skills and excellent customer management to a fast-paced, high-growth environment.

## Key Responsibilities

- Serve as the technical escalation point for Enterprise Networking and AV customers, working with them directly by phone whenever possible
- Diagnose and resolve complex technical issues involving:
- Layer 2 switching and Layer 3 routing
- QoS, IGMP, and STP
- Network and AV-over-IP hardware
- Wireless networking
- AV protocols and interoperability (Dante, NDI, AES67, and others)
- Cloud-based and on-premises management platforms
- Work with engineering and product teams to resolve complex issues and bugs, and share feedback that improves the customer experience
- Replicate issues and validate fixes hands-on in lab environments
- Document solutions, root causes, and workarounds in the knowledge base
- Stay current on emerging networking and AV technologies, including NETGEAR product roadmaps and firmware updates
- Contribute to proactive support work, such as support guides, training for lower-tier support teams, and customer-facing webinars and documentation

## What You Bring

- 4+ years of experience in customer-facing technical support, network operations, or field support, ideally in enterprise or AV-over-IP switching environments
- Fluent written and spoken English, with the ability to explain complex technical concepts to customers at any level of technical expertise
- Extensive knowledge of networking protocols and topologies
- Hands-on expertise with:
- VLANs, QoS, STP/RSTP, and Ethernet switching protocols
- Wireless networking deployment and troubleshooting
- Routing protocols and troubleshooting
- IGMP Snooping, Querier, and multicast traffic optimization
- CLI troubleshooting tools, port mirroring, and packet capture analysis
- Strong working knowledge of Wireshark
- Experience supporting or deploying NETGEAR switches or similar platforms (Cisco, Extreme, Aruba)
- Strong skills with technical documentation, ticketing systems, and remote diagnostic tools

## Nice to Have

- Familiarity with ProAV systems and tools such as Dante Controller, Q-SYS, NDI Studio Monitor, AMX, or Crestron NVX
- Experience supporting AV system integrators, event production, or ProAV deployments
- Industry certifications such as NETGEAR Certified, CCNA, CWNA, Dante Level 2+, or AVIXA CTS

## Who You Are

- A confident problem solver who handles escalations calmly and professionally
- Committed to customer satisfaction, with a consultative approach
- A clear, effective communicator with customers, partners, and internal teams
- Detail-oriented, with strong organization and documentation habits
- Collaborative across Support, Engineering, and Product teams
- Flexible with your hours when global customers need support

Company Statement/Values: At NETGEAR, we are on a mission to unleash the full potential of connectivity with intelligent solutions that delight and protect. We turn ideas into innovative networking products that connect people, power businesses, and advance the way we live. We're a performance-driven, talented and connected team that's committed to delivering world-class products for our customers. As a company, we value our employees as the most essential building blocks of our success. And as teammates, we commit to taking our work to the Next Gear by living our values: we Dare to Transform the future, Connect and Delight our customers, Communicate Courageously with each other and collaborate to Win It Together. You’ll find our values woven through our processes, present in our decisions, and celebrated throughout our culture. We strive to attract top talent and create a great workplace where people feel engaged, inspired, challenged, proud and respected. If you are creative, forward-thinking, passionate about technology and are looking for a rewarding career to make an impact, then you've got what it takes to succeed at NETGEAR. Join our network and help us shape the future of connectivity.

NETGEAR hires based on merit. All qualified applicants will receive equal consideration for employment. All your information will be kept confidential according to EEO guidelines.

## About NETGEAR

## Company Overview
- **One-liner**: NETGEAR delivers intelligent, award-winning networking solutions — from home WiFi mesh systems to enterprise-grade switches and ProAV infrastructure — designed for performance, reliability, and security.
- **Entity Type**: Public (NASDAQ: NTGR)
- **Headquarters**: San Jose, California, USA
- **Founded**: 1996
- **Founders**: Not explicitly stated in the provided search results (common knowledge: originally founded by a team including Patrick Lo, Yatish Pathak, and others, but not verified in this data)

## Core Business
- Primary industries: Networking hardware, consumer electronics, enterprise networking, ProAV (professional audio/visual)
- Target customers: B2C (home users, gamers, streamers) and B2B (small/medium businesses, enterprises, service providers, AV professionals)
- Mission: "Unleash the full potential of connectivity with intelligent solutions that delight and protect" [netgear.com](https://www.netgear.com/about/)

## Products & Services
- **Orbi Mesh WiFi Systems**: Whole-home mesh networks for seamless, high-speed coverage in larger spaces. [netgear.com](https://www.netgear.com/)
- **Nighthawk Routers**: High-performance gaming and streaming routers for power users.
- **NETGEAR Enterprise**: Enterprise-grade switches, access points, and management platforms at SME-friendly pricing. [netgear.com](https://www.netgear.com/)
- **NETGEAR AV**: Purpose-built, pre-configured switches and solutions for AV-over-IP with low latency and high performance. [netgear.com](https://www.netgear.com/)
- **Mobile & Service Provider Solutions**: Routers and gateways for mobile connectivity and ISP deployments.

## Market Standing
- **Valuation/Market Cap**: Not explicitly stated in provided search results. As a public company, market cap fluctuates; refer to financial sources (e.g., Yahoo Finance).
- **Key Metric**: Revenue not directly disclosed in search data. NETGEAR reported approximately $750M in revenue for fiscal year 2024 (common public knowledge; not from provided sources).
- **Notable Investors/Partners**: Public company with institutional investors; key partners include ODM manufacturers and distribution channels worldwide.
- **Growth Signals**: Celebrating 30 years of innovation (2026); expanding hybrid workforce; maintaining global R&D centers in the US, Canada, Ireland, India, and Taiwan. [netgear.com](https://www.netgear.com/about/careers/sanjose-usa/)

## Competitive Advantages
- **Brand Trust & Longevity**: Nearly three decades of reliable networking products with millions of customers worldwide.
- **Full Portfolio Depth**: From consumer routers to enterprise switches and ProAV, covering home, business, and specialized verticals under one roof.
- **Performance Engineering**: Rigorous testing, advanced technology, and a focus on speed, security, and stability.
- **Integrated Security & Management**: Built-in cybersecurity features and cloud-based management for business solutions.

## Strategic Focus
- **Intelligent Connectivity**: Leveraging AI and cloud for smarter, self-optimizing networks.
- **ProAV Growth**: Expanding purpose-built solutions for broadcast, live events, and commercial AV.
- **SMB & Enterprise Reach**: Scaling affordable enterprise-grade networking for small and medium businesses.
- **Security & Privacy**: Embedding advanced protection across all product lines.

## Why Work Here
- **Hybrid Work Model**: Employees work in the office three days per week (Tuesday–Thursday), supporting collaboration and flexibility. [netgear.com](https://www.netgear.com/about/careers/sanjose-usa/)
- **Global Presence**: Offices in San Jose (HQ), Richmond (Canada), Cork (Ireland), Bangalore, Chennai, Taipei, and sales offices worldwide. [netgear.com](https://www.netgear.com/about/careers/sanjose-usa/)
- **Culture & Values**: Performance-driven team with values: Dare to Transform, Connect & Delight Customers, Communicate Courageously, Collaborate to Win. [netgear.com](https://www.netgear.com/about/)
- **Growth & Impact**: Opportunity to shape the future of connectivity; celebrate 30 years of innovation with a focus on what’s next.
- **Engineering Hubs**: Major engineering centers in Bangalore, Chennai, Taipei, and Cork – on-site roles common.
- **Current Openings**: Full-time positions in engineering (software, hardware), sales, operations, and corporate functions. [jobs.ashbyhq.com](https://jobs.ashbyhq.com/netgear)

## Sources
1. [netgear.com](https://www.netgear.com/about/) – Company overview, mission, values
2. [netgear.com](https://www.netgear.com/) – Products, enterprise/AV, home solutions
3. [netgear.com](https://www.netgear.com/about/careers/sanjose-usa/) – Careers page, hybrid policy, locations
4. [netgear.com](https://www.netgear.com/about/management/) – Leadership team
5. [jobs.ashbyhq.com](https://jobs.ashbyhq.com/netgear) – Current job openings

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