---
title: 'Large Loss Handler at marshmallow'
canonical: 'https://feeny.ai/job/large-loss-handler-marshmallow-london-qh51zzvjyars'
type: 'job'
last_seen: '2026-09-05'
---

# Large Loss Handler at marshmallow

- **Company:** marshmallow
- **Location:** London, United Kingdom
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-08-04
- **Last confirmed live:** 2026-09-05
- **Apply:** https://jobs.ashbyhq.com/marshmallow/034a8a61-e5ec-4aff-88db-da23473e4824

## Job description

We’re on a mission to make migration easy.

We started building Marshmallow in 2017. Since then, we’ve grown from 3 to 700+ people, gained unicorn status, raised ~£140M over three funding rounds, turned profitable, insured millions of drivers and lent millions in car loans.

But we’re only just getting started. Our goal is to become one of the largest financial services providers in the world. Over the next 10 years we’ll grow exponentially, not only by scaling our existing products, but also by building new ones.

To achieve our goals we need incredibly ambitious, commercially driven people who never settle for ‘good enough’. Marshmallowers are hungry for autonomy and ownership, and would rather improve than coast. Everyone raises standards and has an impact, with a focus on collective success over self-interest.

We’ve created an environment where curious, tenacious people win and grow together. If that sounds motivating, this could be the place for you.

## ABOUT THE TEAM

Our Large Loss Specialists handle Marshmallow’s most complex and high-value motor claims, often involving catastrophic injuries such as brain and spinal trauma, psychiatric injury, complex fractures and nerve damage.

Beyond handling claims, the team acts as a centre of technical expertise, sharing insights and driving consistency across Claims. We work closely with Complex Personal Injury colleagues, reinsurers, panel solicitors and teams across Claims, Underwriting and Pricing to deliver fair, commercially sound outcomes. As a small, highly technical team, we offer broad exposure and the opportunity to grow your authority quickly.

## WHAT YOU'LL BE DOING

- Managing a portfolio of high-value motor claims, typically valued above £250,000, through pre- and post-litigation.
- Investigating liability, indemnity and coverage while setting proactive, commercial and empathetic claim strategies.
- Reserving accurately for complex injuries and future losses, using the available evidence and tools such as PI Calc.
- Identifying recovery opportunities (subrogation, contribution, and beyond) and ensuring they're actioned by the relevant teams.
- Collaborating with panel solicitors, reinsurers and internal teams to reduce claim lifecycles, control legal spend and pursue recovery opportunities.
- Shaping our Large Loss strategy while coaching colleagues and sharing technical knowledge across Claims.

## YOUR EXPERTISE

- Strong experience managing high-value or catastrophic motor bodily injury claims with current authority of at least £250,000.
- Deep knowledge of liability, indemnity, causation, reserving, future losses, the Ogden discount rate and complex medical issues.
- Experience handling litigated claims and applying relevant procedures and frameworks, including CPR, PPOS and MIB technical disputes.

## WHO YOU ARE

- You balance empathy for customers with proactive, commercial decision-making.
- You investigate complex issues thoroughly and own your decisions through to settlement.
- You explain technical judgments clearly and build effective partnerships with internal and external stakeholders.
- You share your expertise, seek feedback and want to help shape a growing Large Loss function.

## PERKS & BENEFITS

- Bonus scheme designed to reward high performance
- Private medical insurance with Vitality, mental health support with Oliva
- Personal learning budget and 2 dedicated L&D days a year
- Monthly flexible benefits budget to spend as you choose
- 25 days holiday plus bank holidays
- 4 weeks Work From Anywhere per year

## #LI-PT1

Diversity of thought

We know the best ideas come from having different perspectives in the room - and we're committed to hiring fairly, regardless of background, identity or experience. If you see yourself in this role, we'd encourage you to apply.

## About marshmallow

## Company Overview
- **One-liner**: Marshmallow is a fintech company that uses proprietary technology to offer fairer car insurance and other financial services to newcomers in the UK.
- **Entity Type**: Private (Series C, Unicorn status)
- **Headquarters**: London, England, United Kingdom
- **Founded**: 2017
- **Founders**: Alexander Kent-Braham and Oliver Kent-Braham

## Core Business
- **Primary industry/industries**: Fintech, Insurance (Car, Home), Consumer Finance
- **Target customers**: B2C – primarily newcomers to the UK who are underserved by traditional insurers
- **Mission or purpose statement**: "To make migration easy" by providing fair access to financial services for people who move countries.

## Products & Services
- **Car Insurance**: A data-driven car insurance product that prices based on a driver's global history, not just UK experience, offering fairer rates to newcomers. (Service)
- **Home Insurance**: An extension of their insurance offering, providing coverage for renters and homeowners. (Service)
- **Car Finance**: A lending product for car purchases, expanding their financial services ecosystem. (Service)

## Market Standing
- **Valuation/Market Cap**: Unicorn status (valuation over $1B) as of 2021; latest Series C in April 2025 at a valuation not publicly disclosed.
- **Key Metric**: Total funding of ~$228.8M (USD) across 8 rounds. Annual revenue estimated at $28.8M (USD).
- **Notable Investors/Partners**: Portage Ventures (lead, Series C), Passion Capital, Investec, SCOR, BlackRock, Columbia Lake Partners, Triple Point Ventures.
- **Growth Signals**: Turned profitable; doubled profit since 2023; 27% employee growth in 12 months; 50% female employees; expanded from car insurance into home insurance and car finance; 700+ employees; operates in 19 countries.

## Competitive Advantages
- **Proprietary Data & Pricing Models**: Uses its own technology to price risk based on a driver's global history, not just UK data, allowing it to serve a large, underserved market of newcomers that traditional insurers ignore or overcharge.
- **Mission-Driven Niche**: Focused exclusively on making migration easier, creating a strong brand and customer loyalty among a specific, growing demographic.
- **Full-Stack Fintech**: Has built its own technology stack from the ground up, giving it control over pricing, fraud detection, and customer experience, and enabling rapid expansion into new products (home insurance, car finance).

## Strategic Focus
- **Product Expansion**: Scaling beyond car insurance into home insurance and car finance, with a long-term goal of becoming a leading global financial services provider for migrants.
- **Geographic Growth**: Expanding its customer base and operational footprint, with offices in London and Budapest and employees across 19 countries.
- **Technology & Data**: Continuing to invest in proprietary data science and pricing models to maintain its competitive edge and enter new markets.

## Why Work Here
- **Culture & Values**: Described as low-ego, high-performance, and collaborative. Values include "autonomy and ownership," "relentless improvement," and "maximising impact, fast." Emphasis on collective success over self-interest.
- **Growth & Impact**: A fast-paced, high-growth environment (unicorn status, profitable, 27% employee growth in 12 months) with opportunities for significant ownership and career acceleration.
- **Flexible Working**: Flexible working policy; offices in London (The Featherstone Building, 66 City Road) and Budapest designed for collaboration.
- **Benefits**: Private healthcare (Vitality), mental health support (Oliva), cycle-to-work scheme, competitive bonus scheme, flexible benefits budget (Ben Mastercard), learning & training budgets, company socials, and 2 personal development days per year.
- **Engineering Culture**: Described as low-ego, high-performance, and collaborative. Teams have autonomy and ownership over their roadmaps. Focus on data science and proprietary tech.

## Sources
1. [marshmallow.com](https://www.marshmallow.com/jobs)
2. [marshmallow.com](https://www.marshmallow.com/our-story)
3. [linkedin.com](https://uk.linkedin.com/company/marshmallowltd)
4. [cbinsights.com](https://www.cbinsights.com/company/marshmallow-financial-services)
5. [otta.com](https://app.otta.com/companies/Marshmallow)

## Other roles at marshmallow

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