---
title: 'Launch Operations at Monaco'
canonical: 'https://feeny.ai/job/launch-operations-monaco-san-francisco-xrk5h6bsa4dm'
type: 'job'
last_seen: '2026-09-07'
---

# Launch Operations at Monaco

- **Company:** Monaco
- **Location:** San Francisco, CA
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-03-20
- **Last confirmed live:** 2026-09-07
- **Apply:** https://jobs.ashbyhq.com/monaco/cb156353-08c2-4fc4-ba4d-a7d50830c0bf/application

> Own the end-to-end customer onboarding experience, acting as both an operator executing high-quality setups and a builder refining processes. This role drives speed to value, manages stakeholder timelines, and provides critical feedback to Product and Engineering to help scale the platform.

## Job description

Monaco is building an AI-native revenue platform that replaces the fragmented GTM stack - CRM, sequencing, call recording, enrichment, pipeline management with one unified system, consolidating 6–10 disconnected tools into a single platform built for the AI era.

We launched publicly in Feb 2026, are already 65 people, and have strong early product-market fit generating millions in ARR within months of launch. You'll have the chance to both scale our core systems and build new features from 0 to 1.

We've raised $85M in our Series B from Founders Fund, Benchmark, and Human Capital, and our founders previously led Brex, Apollo, and Clari.

Come join us if you want to be part of a high autonomy, high pace team reinventing one of the biggest categories in enterprise software.

## ABOUT THE ROLE

We’re looking for Launch Operations to own the entire onboarding experience from signed contract to fully activated customer.

This is a high-ownership, operations-heavy role that sits at the center of customer experience, product, and revenue. You’ll work directly with founders and revenue leaders to stand up their outbound motion inside Monaco, while also building and refining the onboarding engine as we scale.

You are both:

- Operator: executing onboarding at a high level of quality and speed
- Builder: constantly improving the process, tooling, and experience

## WHAT YOU’LL DO

Own onboarding end-to-end

- Lead the full onboarding process from contract signature through go-live
- Run onboarding calls, align on ICP, TAM, signals, and outbound strategy
- Ensure customers are activated quickly and successfully

Drive speed to value

- Translate customer goals into a clear onboarding plan
- Build and deliver high-quality TAMs, signals, and outbound setups
- Ensure customers are generating meetings as quickly as possible

Be the operational backbone

- Manage timelines, stakeholders, and deliverables across each onboarding
- Coordinate closely with Sales and Account Management for smooth handoffs
- Execute with high attention to detail across multiple accounts simultaneously

Build the onboarding engine

- Create and refine onboarding playbooks, templates, and workflows
- Identify bottlenecks and improve speed, quality, and scalability
- Help define what “great onboarding” looks like at Monaco

Be the voice of early customers

- Surface patterns, feedback, and friction points to Product and Engineering
- Help shape the product based on real onboarding experience

## WHAT WE’RE LOOKING FOR

Must-haves

- High agency and ownership. You take responsibility and figure things out
- Strong operational mindset with attention to detail and execution quality
- Comfortable working directly with founders, CROs, and GTM leaders
- Ability to manage multiple workstreams and customers at once
- Thrives in ambiguity. You can build while executing.

Backgrounds that tend to do well here

- RevOps, Sales Ops, or GTM Ops
- Forward-deployed / implementation roles
- Consulting or technical customer success
- SDR/AE who is highly systems-oriented

Traits

- Extremely high bar for quality
- Clear, confident communicator
- Fast-moving and organized
- Systems thinker who can turn chaos into structure

## WHY THIS ROLE MATTERS

Onboarding is where Monaco either wins or loses.

You’ll be the person ensuring:

- customers get value immediately
- outbound engines actually work
- and our product improves with every implementation

This is a foundational role that will define how Monaco scales.

## About Monaco

## Company Overview
- **One-liner**: Monaco is the first AI-native revenue engine for startups, replacing legacy CRM and disparate sales tools with a unified platform that automates demand generation, pipeline management, and revenue operations.
- **Entity Type**: Private (funding stage not disclosed; backed by top-tier investors)
- **Headquarters**: San Francisco, California, United States [builtin.com](https://builtin.com/company/monaco)
- **Founded**: Not publicly available (Built In lists "1971" as a placeholder error; the company is recent)
- **Founders**: Sam Blond (Co-Founder & CEO), Malay Desai (Co-Founder & CTO), Shek Viswanathan (Co-Founder & CPO), Brian Blond (Co-Founder) [monaco.com/company](https://www.monaco.com/company)

## Core Business
- **Primary industry/industries**: Sales technology (CRM, revenue intelligence, AI-powered sales engagement)
- **Target customers**: B2B startups (small to mid-market, enterprise-ready)
- **Mission or purpose statement**: Enable founders to focus on product while revenue scales itself [monaco.com/company](https://www.monaco.com/company)

## Products & Services
- **[Monaco Platform (SaaS)](https://www.monaco.com/product)**: All-in-one revenue platform combining database, signals, outbound sequences, pipeline tracking, call recording, and AI agents. Key components include:
  - **CRO Copilot**: Proactive coaching, insights, and prioritized actions.
  - **AI Agents**: Automate demand generation, pipeline management, and follow-ups.
  - **Pre-built TAM**: Automatically builds total addressable market from billions of data points.
  - **Signal-based pipeline**: Self-updating stages, risk detection, and auto-enrichment.

## Market Standing
- **Valuation/Market Cap**: Not disclosed
- **Key Metric**: Total funding not publicly available; reported headcount of 71 employees [builtin.com](https://builtin.com/company/monaco)
- **Notable Investors/Partners**: "Backed by top-tier investors" (names not specified in provided data) [monaco.com/company](https://www.monaco.com/company)
- **Growth Signals**: Growing team (11+ open roles listed across engineering, design, and customer success) [jobs.ashbyhq.com/monaco](https://jobs.ashbyhq.com/monaco); white-glove activation with dedicated forward-deployed sales executives; emphasis on rapid time-to-value ("value in days, not months").

## Competitive Advantages
- **Unified platform**: Replaces multiple point solutions (CRM, data enrichment, sequencing, call recording) with one AI-native system.
- **Pre-built data & signals**: TAM and account scoring are set up on day one, eliminating manual data work.
- **Built by operators**: Founding team includes former CRO of Brex and Zenefits, and former CPO of Apollo and Qualtrics, bringing deep startup sales expertise.
- **AI-first approach**: Agents actively run outbound, update pipeline, and provide a "CRO Copilot" that acts as an intelligent advisor.

## Strategic Focus
- **Current priorities**: Scaling the revenue engine platform, expanding AI agent capabilities, and onboarding more startups through rapid deployment and dedicated support.
- **Direction**: Continue replacing legacy CRM with a self-maintaining, signal-driven system that reduces manual sales work.

## Why Work Here
- **Culture**: Fast-paced startup environment with a focus on building a "world-class revenue engine" for other startups. Emphasis on operational excellence and customer impact.
- **Work policy**: Hybrid workspace – employees engage in a combination of remote and on-site work; primary office in San Francisco. [builtin.com](https://builtin.com/company/monaco)
- **Perks**: Roles span engineering (AI, full-stack, platform), product design, and forward-deployed customer success; the team values immediate impact and "effortless onboarding" for customers.

## Sources
1. [monaco.com - Product page](https://www.monaco.com/product)
2. [monaco.com - Company page](https://www.monaco.com/company)
3. [builtin.com - Monaco company profile](https://builtin.com/company/monaco)
4. [jobs.ashbyhq.com - Monaco careers](https://jobs.ashbyhq.com/monaco)

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- [AI Backend Product Engineer](https://feeny.ai/job/ai-backend-product-engineer-monaco-san-francisco-gnzj1fj67e08) — San Francisco, CA
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- [Forward Deployed Engineer](https://feeny.ai/job/forward-deployed-engineer-monaco-san-francisco-mghnkx5rp222) — San Francisco, CA
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