---
title: 'Launch Specialist at Remodel Health'
canonical: 'https://feeny.ai/job/launch-specialist-remodel-health-indianapolis-yatwc4mcmjf3'
type: 'job'
last_seen: '2026-09-15'
---

# Launch Specialist at Remodel Health

- **Company:** Remodel Health
- **Location:** Indianapolis, IN
- **Posted:** 2026-06-26
- **Last confirmed live:** 2026-09-15
- **Apply:** https://job-boards.greenhouse.io/remodelhealth/jobs/5284224008

## Job description

We are Remodel Health, the health benefits platform that revolutionizes health benefits to resource organizations with missions that matter. Our platform shifts organizations from traditional, one-size-fits-all health insurance plans to an individualized health insurance experience for each employee and their family.

We were founded on faith-based principles, and have a heart to serve all organizations, from small to large to enterprise. Historically, our core customer pipeline has consisted of churches, K-12 private schools, Christian higher education, and faith-based nonprofits. In recent years, we have grown to serve largely for-profit organizations of all sizes.

Our team is collaborative, intentional, and prioritized. We care deeply for our customers and passionately believe there is a better way for employees to receive health benefits from their organization. [Learn more about who we are here!](https://vimeo.com/939530116/415cece437?share=copy)

Position Summary

The Launch Specialist supports the Launch Coordinators by executing key administrative and operational tasks that enable a smooth onboarding experience for Remodel Health clients. This is an entry-level role designed for individuals looking to grow into a Launch Coordinator position. You will play a critical role in supporting client onboarding behind the scenes while developing the skills needed to eventually manage implementations independently. Following the conclusion of our busy season, there is a possibility that some team members may be transitioned to a different department based on organizational needs and opportunities.

## Responsibilities

- Support Launch Coordinators with administrative tasks throughout the onboarding process
- Respond to and manage inbound customer tickets and phone calls in a timely and professional manner
- Assist with tracking project milestones, maintaining documentation, and updating internal systems
- Assist with completing applications for onboarding clients.
- Ensure accuracy of client and employee data within the platform
- Prepare materials for client meetings, employee education sessions, and onboarding communications
- Identify and escalate issues or discrepancies to the appropriate team members
- Contribute to process improvements and operational efficiency within the Launch team
- Begin developing presentation and client-facing skills through shadowing and training opportunities

## Qualifications

- Highly organized with strong attention to detail
- Strong written and verbal communication skills
- Comfortable interacting with clients via email and phone
- Ability to manage multiple tasks and prioritize effectively in a fast-paced environment
- Proactive, solutions-oriented mindset with a willingness to learn
- Comfortable working independently while supporting a team
- Willingness to learn new systems and tools
- Team-oriented with a humble, coachable attitude

## Experience & Education

- Bachelor’s degree required
- 0–1 year of experience in customer service, administration, or a related field preferred

## Benefits

- Full health benefits offering, including life, long-term disability, dental, and vision
- Generous PTO
- 401(k) match
- Sabbatical PTO available after 5 years

This is an in-office position in downtown Indianapolis four days/week, with work from home Fridays.

## About Remodel Health

## Company Overview
- **One-liner**: Remodel Health is the largest Individual Coverage Health Reimbursement Arrangement (ICHRA) administrator in the U.S., providing a full-service platform and team of experts to help brokers and employers offer personalized, budget-friendly health benefits.
- **Entity Type**: Private (Venture-Backed)
- **Headquarters**: Indianapolis, Indiana, United States
- **Founded**: 2015
- **Founders**: Not publicly available

## Core Business
- **Primary industry/industries**: Health Benefits Administration, HealthTech, InsurTech
- **Target customers**: B2B; serves brokers, employers (from small to enterprise), and historically faith-based organizations (churches, K-12 private schools, Christian higher education, faith-based nonprofits). In recent years, they have expanded to serve largely for-profit organizations of all sizes.
- **Mission or purpose statement**: "Revolutionizing health benefits to resource organizations with missions that matter."

## Products & Services
- **ICHRA+® Platform**: A full-service ICHRA administration platform that enables employers to set a predictable budget, give employees more coverage options, and stay fully compliant. Includes software and a team of experts for plan design, compliance, enrollment, and administration.
- **Autopay (Automated Premium Payments)**: A feature that streamlines premium payment by transferring funds from the employer’s bank account to individual FDIC-insured employee accounts, then paying carriers directly.
- **White-Glove Service**: A suite of human-led services including licensed Benefits Advisors, Account Managers, Launch Coordinators, and Customer Success Representatives who assist with onboarding, employee education, plan shopping, and year-round support.
- **Compliance Support**: Provides required plan documents, ICHRA notices, Form 1094/1095 data, Medicare reporting materials, and pre-filled Form 720s for PCORI fees. HITRUST, SOC 2 Type II, and HIPAA certified.

## Market Standing
- **Valuation/Market Cap**: Not publicly available (Private company)
- **Key Metric – Total Funding**: $100.0M in total funding across 1 prior funding round (per LinkedIn)
- **Key Metric – Annual Revenue**: $50.0M (per LinkedIn)
- **Key Metric – Members Served**: 140,000+ members served through ICHRA
- **Key Metric – Employees**: 200+ employees (the most of any ICHRA administrator, per their website)
- **Notable Investors/Partners**: Not publicly disclosed on website or LinkedIn; integrates with 200+ top payroll and HRIS systems.
- **Growth Signals**: 39.4% headcount growth year-over-year (+54 people); serves 50 states; customer revenue retention of 99%+; automated premium payments accuracy of 95%.

## Competitive Advantages
- **Largest ICHRA Administrator**: Measured by revenue and team size, they are the largest in the U.S., giving them scale and credibility.
- **Full-Service Model**: Unlike standalone ICHRA software providers, they combine technology with a dedicated team of licensed consultants, benefits advisors, and customer success representatives, creating a white-glove service that is a true differentiator.
- **High Compliance & Security Standards**: HITRUST, SOC 2 Type II, and HIPAA certified, with a strong focus on ACA, ERISA, and other regulatory compliance.
- **High Retention & Accuracy**: 99%+ customer revenue retention and 95% automated premium payments accuracy signal operational excellence and customer trust.

## Strategic Focus
- **Growth & Expansion**: Historically focused on faith-based organizations, they have expanded to serve for-profit organizations of all sizes, indicating a broad market strategy.
- **Product Development**: Continued investment in their ICHRA+ platform and Autopay feature to simplify administration and improve the user experience for employers and employees.
- **Broker Partnerships**: Heavy emphasis on building and maintaining relationships with broker consultants, who are a key channel for acquiring new employer clients.

## Why Work Here
- **Culture**: Described as "collaborative, intentional, and prioritized." Core values include being "Rooted" (in faith, hope, and love), "Sharpened" (learning and pursuing growth daily), and "Prioritized" (strong collaborators who aim for a balanced life).
- **Remote/Hybrid Policy**: Hybrid model with a "work from home program (4/1)" – likely 4 days in-office, 1 day remote, based in Indianapolis, IN.
- **Benefits & Perks**:
    - Full health benefits (life, long-term disability, dental, vision)
    - Generous PTO
    - 401(k) match
    - Profit sharing
    - Sabbatical PTO available after 5 years
- **Engineering Culture**: Open roles for Junior, Senior, and Tech Lead Software Engineers suggest a growing engineering team with opportunities for career growth. The tech stack and specific engineering practices are not publicly detailed.

## Sources
1. [remodelhealth.com](https://remodelhealth.com)
2. [Greenhouse Job Board](http://job-boards.greenhouse.io/remodelhealth)
3. [remodelhealth.com - Careers](https://remodelhealth.com/resources/careers/)
4. [remodelhealth.com - About Us](https://remodelhealth.com/about-us)
5. [LinkedIn](https://www.linkedin.com/company/remodel-health-llc)

## Other roles at Remodel Health

- [Operations Support Specialist](https://feeny.ai/job/operations-support-specialist-remodel-health-indianapolis-eq50s8f8n546) — Indianapolis, IN
- [Documentation Review Specialist](https://feeny.ai/job/documentation-review-specialist-remodel-health-indianapolis-ksvgear031gg) — Indianapolis, IN
- [Director of Product](https://feeny.ai/job/director-of-product-remodel-health-indianapolis-qbwd98vyhzkt) — Indianapolis, IN
- [Product Manager](https://feeny.ai/job/product-manager-remodel-health-indianapolis-4hh1m87fjwng) — Indianapolis, IN
- [Product Marketing Manager](https://feeny.ai/job/product-marketing-manager-remodel-health-indianapolis-1f45zyvzrk5z) — Indianapolis, IN
- [Benefits Advisor PeopleKeep](https://feeny.ai/job/benefits-advisor-peoplekeep-remodel-health-indianapolis-pfmd30ps51se) — Indianapolis, IN
- [Broker Account Executive, West](https://feeny.ai/job/broker-account-executive-west-remodel-health-west-art28rg8e7fe) — West
- [Software Engineer](https://feeny.ai/job/software-engineer-remodel-health-indianapolis-q2k0xnp16tsc) — Indianapolis, IN
- [Senior Software Engineer](https://feeny.ai/job/senior-software-engineer-remodel-health-indianapolis-bet9dhzmy4mh) — Indianapolis, IN
- [Team Benefits Specialist](https://feeny.ai/job/team-benefits-specialist-remodel-health-indianapolis-9f2msqct1n55) — Indianapolis, IN