--- title: 'Lead AI Conversation Designer at Blink UX' canonical: 'https://feeny.ai/job/lead-ai-conversation-designer-blink-ux-bellevue-xk0y8b75em0f' type: 'job' last_seen: '2026-09-07' --- # Lead AI Conversation Designer at Blink UX - **Company:** Blink UX - **Location:** Bellevue, WA - **Compensation:** $125k–$154k - **Employment:** contract - **Work type:** hybrid - **Posted:** 2026-07-10 - **Last confirmed live:** 2026-09-07 - **Apply:** https://jobs.lever.co/blinkux/b9568521-8405-43f8-87b7-c1589ace5e88 ## Job description Blink UX is the product design firm crafting your next breakthrough. We partner with ambitious companies like Amazon, Google, and NASA to create transformative products and experiences through strategy, research, and design. With headquarters and labs in Seattle and studios in Boston, San Diego, San Francisco, New York City, and Bengaluru, we partner with clients around the world. This opportunity is a part of Blink's Embedded practice which supports long-term opportunities with some of Blink’s largest client partners. Location: Remote PST - ideally located near Bellevue, WA Duration: ongoing We are looking for candidates whose primary discipline is conversation design with demonstrated ownership of conversation strategy and execution. Ideally, 3+ years of focused in conversation design, rather than contributing to it as part of a broader role. What you'll be doing: - Design end-to-end conversational flows for chatbots, virtual assistants, and AI-powered support systems. - Translate business requirements and user needs into structured dialogue models and interaction patterns. - Develop clear, concise, and brand-aligned conversational content. - Collaborate cross-functionally with Product Managers, Engineers, and Researchers to deliver high-quality solutions. - Create wireflows, conversation maps, and prototypes to communicate design intent. - Apply usability testing insights and performance analytics to iterate and improve experiences. - Ensure accessibility, inclusivity, and compliance standards are met in conversational interfaces. What we are looking for: - 5–8+ years of experience in UX design, content design, or conversational design. - Experience for conversational experiences for generative or agentic AI. - Strong understanding of human-centered design and UX best practices. - Experience working in agile, cross-functional product teams. - Portfolio demonstrating conversation flows, UX writing, or AI interaction design. - Prompt design experience. - Familiarity with conversation analytics and optimization techniques. ## Skills & Competencies - Conversation flow design and scripting - Interaction design and prototyping - Research synthesis and usability testing - Cross-functional collaboration - Problem-solving and systems thinking. What Success Looks Like - AI conversations that are intuitive, helpful, and aligned with the client’s brand voice. - Improved containment, task completion, and customer satisfaction metrics. - Clear documentation and scalable design patterns adopted by teams. - Strong collaboration and positive impact with cross-functional partners. Blink is an Equal Employment Opportunity (EEO) employer and do not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us. ## About Blink UX ## Company Overview - **One-liner**: Blink UX is a product design consulting firm that partners with ambitious companies to create breakthrough products and experiences through strategy, research, and design. - **Entity Type**: Private (acquired by Mphasis Limited in 2021) - **Headquarters**: Seattle, Washington, United States - **Founded**: 2000 - **Founders**: Not publicly listed on provided sources; the company was originally founded as Blink Interactive, Inc. ## Core Business - Primary industry: Design Services, User Experience (UX) Research & Design - Target customers: B2B, enterprise clients (e.g., Amazon, JPMorganChase, Google, NASA, Meta, The New York Times, Qualcomm, Blue Cross Blue Shield) - Mission: To enrich people’s lives — including employees, clients, and their customers — by turning insight into action and creating inspired, evidence-driven digital experiences. ## Products & Services - **UX Research & Strategy**: Qualitative and quantitative research, usability testing, insight generation, and product strategy. - **Product Design**: Full-service product design from concept to launch, including interaction design, visual design, and prototyping. - **AI & Design Innovation**: Specialized services in AI readiness, conversational design, and intelligent product experiences. - **Insight Space**: A division offering qualitative research recruiting and facilities, including modern usability labs and focus group spaces. - **Embedded Talent**: Placing UX professionals on long-term contract assignments with clients’ teams. ## Market Standing - **Valuation/Market Cap**: Acquired by Mphasis in September 2021 for $94 million (not current valuation). - **Key Metric**: Annual revenue of $19.7 million (as of most recent data). - **Notable Investors/Partners**: Parent company Mphasis (a digital IT services provider); clients include Amazon, NASA, JPMorganChase, Google, Meta, The New York Times, Qualcomm, Blue Cross Blue Shield, Starbucks, Fred Hutch Cancer Research Center. - **Growth Signals**: Over 20 years in business; 5 offices across the US (Seattle, San Diego, New York, San Francisco, Cambridge); 129 employees (though -9.2% YoY headcount decline); ranked #3 Best Workplace in Washington (midsize) by Puget Sound Business Journal; acquired three companies (Blue Flavor, Redshift Digital, Tectonic) to expand capabilities. ## Competitive Advantages - **Evidence-driven design**: Strong emphasis on research and data to inform decisions, not just intuition. - **Deep client roster**: Decades-long relationships with top-tier global brands. - **Comprehensive service offering**: Strategy, research, design, and development under one roof. - **Culture framework**: An eight-pillar cultural framework based on cognitive psychology to guide management and employee experience. - **Part of Mphasis**: Access to a larger global IT services network while maintaining a boutique consulting culture. ## Strategic Focus - **AI integration**: Expanding capabilities in AI-driven design, as seen in roles like Lead AI Conversation Designer and AI Readiness Content Strategist. - **Embedded talent**: Growing the division that places designers on long-term client contracts. - **Continued specialization**: Deepening expertise in financial services, healthcare, and other regulated industries. - **Hybrid work model**: Balancing remote flexibility with in-office collaboration across five US offices. ## Why Work Here - **Culture**: Collaborative, supportive environment with a strong focus on diversity, equity, and inclusion (DEI) and employee well-being. Offers diversity-based Employee Resource Groups. - **Remote/Hybrid Policy**: Hybrid workspace with flexible hours and a generous work-from-home policy (employees engage in a mix of remote and on-site work). - **Perks**: - 100% employer-paid medical, dental, and vision premiums. - Robust PTO and 12 weeks fully paid parental leave. - Companywide profit-sharing plan (quarterly distributions). - $1,000 annual professional development stipend. - Three-month sabbatical after five years of employment. - Performance bonuses. - **Engineering Culture**: Emphasis on creativity, innovation, and lifelong learning; managers are trained in the company’s eight-pillar cultural framework. - **Reviews**: 4.1/5.0 on employer rating (53 reviews) with high marks for work-life balance (4.7) and culture (4.0). Compensation and career growth rated lower (3.5 each). - **Open Roles**: UX Designer (Financial Services), Instructional Designer, Director of Client Relations, Senior UX Designer, Content Designer, Lead AI Conversation Designer, etc. ## Sources 1. [blinkux.com](https://blinkux.com/careers) 2. [linkedin.com](https://linkedin.com/company/blink-ux) 3. [jobs.lever.co](https://jobs.lever.co/blinkux) 4. [blinkux.com](https://blinkux.com/about) 5. [builtin.com](https://builtin.com/company/blink) ## Other roles at Blink UX - [Senior UX Researcher- General Opportunity](https://feeny.ai/job/senior-ux-researcher-general-opportunity-blink-ux-all-locations-nxca9bnn7xpq) — All Locations - [Senior UX Designer- General Opportunity](https://feeny.ai/job/senior-ux-designer-general-opportunity-blink-ux-all-locations-27y41v1e071a) — All Locations