--- title: 'Lead AI Engineer (LLM & Agents) at Trust Wallet' canonical: 'https://feeny.ai/job/lead-ai-engineer-llm-agents-trust-wallet-global-xzf75ctrrxr5' type: 'job' last_seen: '2026-10-19' --- # Lead AI Engineer (LLM & Agents) at Trust Wallet - **Company:** Trust Wallet - **Location:** Global - **Employment:** full-time - **Work type:** remote - **Posted:** 2026-10-02 - **Last confirmed live:** 2026-10-19 - **Apply:** https://jobs.ashbyhq.com/trust-wallet/87c32867-4e32-473c-b818-8eae0306f46a ## Job description ## About the company Trust Wallet is the secure, self-custody Web3 wallet that empowers people to own and control their digital assets. Whether you're new to crypto or an experienced user, Trust Wallet makes it easier, safer, and more convenient to explore Web3, securely access dApps, manage your crypto, and buy and sell digital assets, all in one place. ## About the Role We're looking for a Lead AI Engineer to own the backend and Agent systems behind our LLM-powered products. The role is end to end: you'll build the Agent workflows, define how we measure quality, keep them reliable in production, and shape where the product goes next. This role is for someone who has shipped LLM features to real users, stayed with them after launch, and can prove with data that their changes made things better. Job Scope: Build and own AI backend and Agent workflows - Design, build, and maintain multi-turn conversation systems, including context management, tool calling, knowledge retrieval (RAG), state management, and human handoff. Drive evaluation and continuous improvement - Define success criteria with Product, Design, and QA leads. - Turn production failures into evaluation samples and regression tests. - Measure the impact and side effects of every change before and after release. Diagnose problems across the stack - Isolate the root cause of failures: model judgment, knowledge gaps, abnormal tool responses, backend instability, or conflicting rules. - Apply the right fix for each cause rather than defaulting to prompt tweaks. Own production reliability - Handle timeouts, retries, graceful degradation, async jobs, and third-party dependency failures. - Make sure every issue is traceable through logs, every change is versioned, and every failure has a recovery path. Shape product and technical decisions - Give clear, reasoned positions on requirements, covering feasibility, cost, risk, and alternatives. - Propose better approaches and break work into phased, shippable deliverables. Communicate proactively and follow through - Share progress, blockers, ETAs, and next checkpoints without needing to be chased. - After launch, track real-world impact and leave clear documentation and handover materials. Requirements: - Production LLM/Agent experience at scale. You've built LLM or Agent features used by 10,000+ active users, and you've maintained and improved them after launch. - Strong backend engineering fundamentals. You're comfortable owning production code, APIs, data flows, and incident troubleshooting. Experience designing and implement backend services in Golang and integrate with LLMs and AI systems. - Real evaluation discipline. You've built evaluation sets, regression suites, and production monitoring, and you can explain how you confirmed an improvement was real rather than random fluctuation. - Ownership mindset. You make decisions, surface risks early, and don't consider a feature done until it's verified in production. - Web3 experience. Preferably 1 year of experience in a crypto, DeFi, or Web3 company (wallet, exchange, L1/L2 protocol, or DeFi platform strongly preferred) Additional Information This is a global and fully remote role. You must have the right to work for the country you are based. Why work at Trust Wallet? - Be a part of the world’s leading blockchain ecosystem that continues to grow. - Excellent learning and career development opportunities. - Work alongside diverse, world-class talent, in an environment where learning and growth opportunities are endless. - Tackle fast-paced, challenging and unique projects. - Work in a truly global organization, with international teams and a flat organizational structure. - Work fully remotely with flexible working hours. - Enjoy competitive salary and benefits. Apply today to join our team in building the world’s most trusted and secure crypto wallet and enable a decentralized future for everyone. Trust Wallet is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success. *Due to the large amount of the applications, please consider your application as unsuccessful should you not be contacted within 4 weeks from your application date. ## About Trust Wallet ## Company Overview - **One-liner**: Trust Wallet is a self-custody, multi-chain crypto wallet and Web3 gateway that enables millions of users to securely store, manage, swap, stake, and access dApps across 100+ blockchains. - **Entity Type**: Private (acquired by Binance in 2018) - **Headquarters**: Dubai, United Arab Emirates - **Founded**: 2017 - **Founders**: Not publicly disclosed (CEO: Felix Fan) ## Core Business - **Primary industry**: Cryptocurrency / Web3 infrastructure (self-custody wallet and decentralized application platform) - **Target customers**: B2C (individuals from beginners to experienced users) and B2B developers (building dApps and wallets on the platform) - **Mission or purpose statement**: “To give everyone the freedom to truly own, by building the foundations for the future of the free web.” Also: “To become the most trusted hub for Web3 experiences.” ## Products & Services - **Trust Wallet (Mobile & Desktop)**: A self-custody wallet app for iOS and Android (and a desktop version) that supports 10M+ digital assets (crypto, NFTs) across 100+ blockchains. Features include buy/sell/swap, staking for rewards, an in-app dApp browser, encrypted cloud backup, and proactive security alerts for risky transactions. Rated 4.7 on the App Store and 4.6 on Google Play with 2.7M reviews. ## Market Standing - **Valuation/Market Cap**: Not publicly disclosed - **Key Metric**: Annual revenue estimated at $10 M (source: LinkedIn); total funding not applicable since acquisition; acquired by Binance on 2018-07-31 (amount undisclosed) - **Notable Investors/Partners**: Binance (parent company) - **Growth Signals**: - Trusted by 200M+ users - Headcount of 139 employees (+16.6% year-over-year) - Operates in 47 countries - Supports 100+ blockchains and 600M+ NFTs - ISO certified and independently audited - High ratings (4.7/4.6) across 2.7M reviews ## Competitive Advantages - **Self-custody model**: Users control their private keys and secret phrases; Trust Wallet cannot access funds. - **Multi-chain breadth**: 100+ blockchains and 10M+ assets in a single interface. - **Privacy-first**: No personal tracking (no IP address or balance tracking). - **Security focus**: Proactive risk alerts, encryption, and independent audits. - **Large, active user base**: 200M+ users create a strong network effect for dApp developers. - **Backing of Binance**: Provides resources, liquidity, and ecosystem integration. ## Strategic Focus - Building a seamless Web3 hub that acts as a personal companion for navigating the on-chain economy and emerging AI landscape. - Expanding the open ecosystem to bring more people safely on-chain. - Continuing to prioritize user obsession, trust, and decentralization. ## Why Work Here - **Work culture**: Remote-first with a global team spanning 19 time zones; flat structure without traditional hierarchies; fully agile and collaborative. - **Values**: User-obsessed, humble, integrity, open, ownership, and execution-oriented. - **Perks**: Competitive compensation, paid time off, employee wellbeing schemes, learning & development programs, and career advancement opportunities. - **Engineering environment**: Teams tackle cutting-edge challenges in crypto, building high-performance, user-friendly decentralized experiences. - **Inclusive and diverse**: The team values diverse backgrounds and emphasizes a growth mindset. ## Sources 1. [trustwallet.com](https://trustwallet.com/about-us) – About Us 2. [trustwallet.com](https://trustwallet.com/careers) – Careers page 3. [trustwallet.com](https://trustwallet.com/) – Homepage (product details, ratings) 4. [linkedin.com](https://www.linkedin.com/company/trustwallet) – LinkedIn company profile (headcount, revenue estimate, acquisition) 5. [jobs.ashbyhq.com](https://jobs.ashbyhq.com/trust-wallet) – Engineering talent network ## Other roles at Trust Wallet - [Project Management Officer (PMO) - Web3](https://feeny.ai/job/project-management-officer-pmo-web3-trust-wallet-global-t4nhjt15bxfh) — Global - [Technical Customer Support - Contractor](https://feeny.ai/job/technical-customer-support-contractor-trust-wallet-global-wkp6v1e11b6n) — Global - [Senior Product Manager - Trading Growth (Web3)](https://feeny.ai/job/senior-product-manager-trading-growth-web3-trust-wallet-global-yvdrk3zp3n3e) — Global - [Senior Product Manager - Data Platform (Web3)](https://feeny.ai/job/senior-product-manager-data-platform-web3-trust-wallet-global-x2jc14wp2s62) — Global - [Customer Support Lead](https://feeny.ai/job/customer-support-lead-trust-wallet-global-ssgazpa7n7g5) — Global - [Senior Platform Engineer](https://feeny.ai/job/senior-platform-engineer-trust-wallet-global-sfmq2e5y6hgn) — Global - [Product Marketing Manager](https://feeny.ai/job/product-marketing-manager-trust-wallet-global-wdthwqfty1zd) — Global - [Senior Data Engineer](https://feeny.ai/job/senior-data-engineer-trust-wallet-global-g8cfpdemv5rz) — Global - [Design Engineer](https://feeny.ai/job/design-engineer-trust-wallet-global-jxqbtax581cg) — Global - [Senior Mobile Engineer (React Native)](https://feeny.ai/job/senior-mobile-engineer-react-native-trust-wallet-global-yne4f1ymvhyx) — Global