---
title: 'Lead Application Support Engineer (SAAS) at Evismart'
canonical: 'https://feeny.ai/job/lead-application-support-engineer-saas-evismart-bgc-efrxsnnav7jr'
type: 'job'
last_seen: '2026-09-19'
---

# Lead Application Support Engineer (SAAS) at Evismart

- **Company:** Evismart
- **Location:** BGC, Taguig, Philippines
- **Posted:** 2026-07-29
- **Last confirmed live:** 2026-09-19
- **Apply:** https://job-boards.greenhouse.io/evismart/jobs/4337460009

## Job description

## About the Role

We’re looking for someone to be our point person and incident commander at night — the hours our platform runs but Jester and the daytime team aren’t on. Our platform (Autopilot) helps 2,000+ dental labs worldwide get their cases booked correctly within 15 minutes of arrival, every time, so when something breaks overnight, someone has to be ready with a fast, safe fix immediately — not by morning.

This is an individual contributor role, not a people-management position. You won’t have direct reports. What you will have is real responsibility: you’re the one who owns incident response at night, and you make sure the same process and communication standard that runs during the day holds up just as well at 2am. You’ll also train one Application Support team member to be your trusted backup at night — someone you can delegate real tasks to, not just someone shadowing you.

## What You’ll Own

- Incident command at night. When something breaks overnight, you declare it, triage it, and drive it to resolution — the same triage-first standard used during the day, applied consistently after hours.
- Platform monitoring, day and night. Watch the health of every module and catch problems early, whatever the hour.
- Cross-shift consistency. Make sure the process, tools, and communication flow used at night match what’s used during the day — no gaps, no separate “night version” of how things get handled.
- Training your night backup. Work with Jester to identify one Application Support team member as your trained backup for night coverage. Teach them to run real triage and delegate real tasks to them — not just observation.
- A close partnership with DevOps. Work directly with Jester and his team on keeping infrastructure stable and building better tools to catch problems automatically.
- Knowing when — and when not — to escalate further. Most problems get fixed at your level. For the rare cases that genuinely need more, you know exactly who to call and how.

What Success Looks Like

- The platform stays healthy well over 99% of the time, day and night.
- Night incidents are handled fast and correctly — Jester never has to be pulled in personally to cover a night incident.
- Your trained backup can run night triage confidently on their own when needed.
- The daytime team never has to “catch up” on what happened overnight — communication is seamless across the shift change.

## What We’re Looking For

- Experience as an individual contributor in a technical support or incident response role — SaaS, platform operations, or similar.
- Comfortable owning a decision under pressure, alone, without a manager to check with in the moment.
- Able and willing to be the primary owner of incidents at night — this is the core of the role, not an occasional ask.
- Some hands-on comfort with basics like service restarts, log review, and ticketing systems (we use Jira). Deep DevOps expertise is not required — that’s Jester’s team; you need to know enough to apply a safe first fix and know when to hand off.
- Able to teach and delegate to a peer effectively, even without formal management authority.
- Clear, calm communicator — you’ll be updating customer-facing teams during live incidents.

## How We’ll Set You Up to Succeed

The first 90 days follow a structured ramp: you’ll spend real time learning the platform and the team before you’re expected to run night incidents solo, then build up to full independent night ownership — including a trained backup — by the end of your first month. Full details are in the accompanying 90-Day Plan.

## About Evismart

## Company Overview
- **One-liner**: EviSmart is an AI-powered platform that automates dental lab operations—from case intake and CAD design to quality control and delivery—helping labs scale efficiently.
- **Entity Type**: Private (funding not disclosed)
- **Headquarters**: Vancouver, British Columbia, Canada
- **Founded**: 2007 (some sources list 2008)
- **Founders**: Not publicly available

## Core Business
- **Primary industry**: Dental technology / Healthcare IT
- **Target customers**: B2B – dental labs, clinics, and dentists of all sizes (SMB to multi-site enterprises)
- **Mission**: “Where dental work flows” – making dental care smarter, faster, and better by automating and connecting every step of the lab workflow.

## Products & Services
- **[EviSmart Platform](https://www.evismart.com/what-we-do)**: Modular, AI-powered workflow automation covering intake (handwritten Rx → digital data), scan QC, file management, secure lab‑dentist messaging, integrated payments, and 3D print automation (smart nesting).
- **[EviSmartQC](https://www.evismart.com)**: AI-based quality check module that catches errors before fabrication.
- **[CAD Design Services](https://www.evismart.com/what-we-do)**: Outsourced CAD design to help labs scale production without adding headcount.
- **[Lab Management Software](https://www.evismart.com)**: Front office and operations management (auto billing, real-time updates, LMS sync).

## Market Standing
- **Valuation/Market Cap**: Not disclosed (private)
- **Key Metric**: Trusted by 92,000+ labs and dentists across 26 countries
- **Notable Investors/Partners**: Not publicly listed
- **Growth Signals**: Headcount of 39 employees with monthly growth of +11.6% (LinkedIn); 18 active job postings at time of search; global delivery hubs in Asia and North America enabling 24/7 operations.

## Competitive Advantages
- **Full‑stack automation**: Covers the entire lab workflow from intake to delivery, eliminating manual handoffs and reducing rework.
- **Modular design**: Labs can adopt only the solutions they need, scaling up as they grow.
- **Global footprint**: 26‑country presence with multi‑lingual support and around‑the‑clock design/QA capabilities.
- **AI‑first approach**: Automates the messiest parts of case intake and QC, turning free‑form data into structured digital files.

## Strategic Focus
- **Expand capacity without hiring**: Helping labs increase throughput using AI automation and outsourced CAD design.
- **Global market penetration**: Continuing to build delivery hubs and partner networks across Asia, North America, and beyond.
- **Deepen integration**: Seamlessly connecting with existing lab scanners, 3D printers, and practice management systems.

## Why Work Here
- **Culture**: “Big goals. Small team. Moving fast.” – employees are given real responsibility from day one, and the team values learning from failures together.
- **Work Setup**: In‑office at Vancouver (HQ) and Taguig, Philippines; no remote‑first policy widely advertised.
- **Notable perks**: Not detailed, but the fast‑paced, high‑impact environment appeals to those wanting to shape a growing global platform.
- **Active technical roles**: Lead Front End Engineer, Data Architecture Engineer, Python Backend Engineer, Product Manager for AI Products – as listed on their careers page.

## Sources
1. [evismart.com](https://www.evismart.com)
2. [evismart.com/careers](https://www.evismart.com/careers)
3. [linkedin.com/company/evismartdental](https://ca.linkedin.com/company/evismartdental)
4. [evismart.com/what-we-do](https://www.evismart.com/what-we-do)
5. [builtin.com/company/evismart](https://builtin.com/company/evismart)

## Other roles at Evismart

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- [Production Support & Incident Response Lead](https://feeny.ai/job/production-support-incident-response-lead-evismart-bgc-4an3dzpxddr6) — BGC, Taguig, Philippines
- [Clinical Account Manager](https://feeny.ai/job/clinical-account-manager-evismart-vancouver-f5p700269tx5) — Vancouver, Canada
- [Solutions Engineer](https://feeny.ai/job/solutions-engineer-evismart-vancouver-sv42xj36dzq5) — Vancouver, Canada
- [L3 Support & Incident Lead (Manila)](https://feeny.ai/job/l3-support-incident-lead-manila-evismart-bgc-xhjs2b3twwqy) — BGC, Taguig City, NCR, Philippines
- [Senior Product Manager](https://feeny.ai/job/senior-product-manager-evismart-vancouver-hssz8rqqjcpn) — Vancouver, Canada
- [Senior Network & IT Support Engineer](https://feeny.ai/job/senior-network-it-support-engineer-evismart-bgc-93snaxvsb641) — BGC, Taguig
- [Data Solutions Engineer](https://feeny.ai/job/data-solutions-engineer-evismart-vancouver-0z48ec0mpqtg) — Vancouver, Canada
- [Account Executive](https://feeny.ai/job/account-executive-evismart-vancouver-british-columbia-tstfsj7n1xa0) — Vancouver British Columbia, Canada
- [Quality & Adoption Specialist (QA)](https://feeny.ai/job/quality-adoption-specialist-qa-evismart-bgc-j233ar8aae2w) — BGC, Taguig City