--- title: 'Lead Content Strategist and Conversational Designer at Think Company' canonical: 'https://feeny.ai/job/lead-content-strategist-and-conversational-designer-think-company-eastern-time-bx3z2frffp8h' type: 'job' last_seen: '2026-09-08' --- # Lead Content Strategist and Conversational Designer at Think Company - **Company:** Think Company - **Location:** Eastern Time Zone - **Compensation:** $72k–$110k - **Employment:** full-time - **Work type:** remote - **Posted:** 2026-04-14 - **Last confirmed live:** 2026-09-08 - **Apply:** https://jobs.gem.com/think-company/am9icG9zdDojAWqppHd8vdhAo8ix2Wxg ## Job description We’re looking for a Lead Content Strategist and Conversational Designer to shape AI-powered and human-centered experiences across digital products. You’ll define how systems communicate by designing intelligent, responsive interactions that feel natural, clear, and useful within an end to end experience. In this role, you’ll bring expertise in conversational design, crafting dialogue for customer facing chatbots, AI assistants, and IVR systems that build trust and clarity. You’ll extend that thinking across product experiences by guiding UX writing, voice and tone, and scalable content systems. Ultimately, you’ll help design not just what products say, but how they think, respond, and connect with users. This role is centered on product and UX content strategy. Experience in social media, marketing, PR, or traditional copywriting is not the focus of the work our clients partner with us to solve. Quick Facts - Location: Remote-first (U.S. – East Coast) - Employment Type: Full-time, Exempt - Travel: Occasional travel for in-person company gatherings in Philadelphia - Salary Range: $75,000 – $118,000 ## What You’ll Do - Lead content design for complex initiatives, owning end-to-end execution across platforms, including UI, chat, voice, and multimodal experiences. - Drive the content experience across products, including conversational AI interactions, to help users accomplish their goals and resolve intents effectively. - Craft clear, purposeful conversational experiences while guiding other content designers in applying natural language and conversation design best practices. - Mentor and coach less experienced content designers to strengthen their skills and elevate the quality and consistency of work across assigned workstreams. - Collaborate with product managers, engineers, researchers, and designers to create cohesive, intuitive user experiences. - Apply and uphold the organization’s brand voice within AI assistants, developing scalable voice and tone systems, content frameworks, and reusable patterns that create consistency across products. - Use research, behavioral data, and usability insights to continuously improve user interactions and outcomes. - Identify and lead opportunities to evolve product language, taxonomy, and information architecture while establishing scalable content workflows, governance models, and systems across teams. - Champion established workflows, content systems, and design processes, guiding others in their application to ensure consistency, clarity, and quality across AI touchpoints. ## What You Bring - Experience shaping content for digital products, AI Powered Experiences, including UX writing, content design, or content strategy. - Demonstrated ability to lead through craft, mentoring and guiding other content designers while raising the quality and consistency of work across teams. - Ability to design for both interface-based and conversational experiences, such as chatbots, voice assistants, or similar systems. - Proven skill in designing conversational flows, including concepts like intent recognition, turn-taking, and fallback strategies. - A user-centered approach to language. You think about what users need to do and how content helps them succeed. - Strong foundation in building scalable voice and tone systems and structured content frameworks. - Clear and collaborative communication style, with the ability to align stakeholders and advocate for content decisions. - Comfort navigating complex or ambiguous environments and bringing clarity through systems thinking. Nice-to-Haves - A background in linguistics, writing, psychology, communication, human-computer interaction, or a related field - Experience writing scripts or screenwriting - Exposure to consulting, agency, or other client-facing environments - Previous work creating or refining experience in the customer service space - Comfort mentoring or coaching others on UX writing or content design practices ## About Working at Think Company Think Company is a design and technology consultancy that helps organizations solve meaningful problems through thoughtful strategy, design, and delivery. You’ll work with smart, kind people across disciplines and industries while gaining opportunities to grow your skills, expand your influence, and shape how we work. We offer competitive compensation, comprehensive benefits, and ongoing opportunities for learning and development. ## How We Work We collaborate primarily remotely, with intentional in-person time for company gatherings and client needs. Our teams balance autonomy with partnership, and we believe great work comes from trust, transparency, and shared ownership. AI is becoming a foundational part of how we work at Think Company. Team members are expected to use AI tools responsibly, stay curious about advancements, and participate in training and enablement as part of their growth. Interested? If this sounds like the kind of work you want to do, we’d love to hear from you. Take a few minutes to apply. We’re excited to learn how you think, write, and design experiences that connect. ## About Think Company ## Company Overview - **One-liner**: Think Company is a user experience (UX) design and development agency that partners with forward-thinking companies to create digital products, transform business processes, and build better experiences. - **Entity Type**: Private (ownership structure not publicly disclosed; no external funding rounds identified) - **Headquarters**: Philadelphia, Pennsylvania, USA (with a second studio in Conshocken, PA) - **Founded**: Not publicly disclosed; the company states it has been operating for over 15 years - **Founders**: Not publicly available ## Core Business - **Primary industries**: Digital product design and development, UX/UI design, technology consulting, and product management services - **Target customers**: Enterprise companies (including Fortune 500) and ambitious middle-market organizations across financial services, healthcare, pharmaceuticals, and telecommunications - **Mission or purpose statement**: "Better experiences. Big impact." — The company aims to improve the products, systems, and tools that businesses rely on by using experience and innovation to create digital experiences people love. ## Products & Services - **Research & Strategy**: Discovery projects, user research, and strategic roadmapping to align business goals with user needs. - **Experience Design (UX/UI)**: End-to-end design of digital interfaces, including content strategy, conversational design, and product design. - **Technology Development**: Full-stack engineering, front-end development, and implementation of enterprise applications. - **Industry-Specific Solutions**: Tailored digital products and compliance-aware experiences for financial services, healthcare, pharmaceuticals, and telecommunications. - **Dedicated Teams**: Ongoing partnership model where Think Company embeds cross-functional product teams to drive measurable results from strategy to implementation to growth. ## Market Standing - **Valuation/Market Cap**: Not disclosed (private company) - **Key Metric**: Team size — over 100 employees ("Thinkers") - **Notable Investors/Partners**: Not applicable (no public funding); clients include Fortune 500 companies and middle-market enterprises across regulated industries - **Growth Signals**: Operating for over 15 years; nationally distributed team working across multiple time zones; currently hiring for 5+ open positions (as of the latest careers listing); expansion of remote-friendly roles in design, engineering, and operations ## Competitive Advantages - **Regulatory & Compliance Expertise**: Deep experience navigating legal, medical, and financial compliance constraints, making the company a trusted partner for highly regulated industries. - **Transparent, Value-Based Billing**: Time-and-materials model with transparent invoicing; if less time is needed, the client pays less — a differentiator in the agency space. - **End-to-End Partnership Model**: Focus on long-term collaborative partnerships rather than one-and-done projects, with services spanning strategy, design, and implementation. - **Talent-Centered Culture**: Strong emphasis on work-life balance, remote flexibility, and professional development, which helps attract and retain senior practitioners. ## Strategic Focus - **Deepening Industry Expertise**: Continuing to solve complex, industry-specific problems in financial services, healthcare, pharmaceuticals, and telecommunications. - **Scaling Digital Transformation**: Helping clients modernize internal systems and implement large-scale enterprise applications. - **Expanding National Reach**: Supporting a distributed workforce and collaborating with clients remotely, hybrid, or in-person across the US. - **Investing in People**: Maintaining a culture that supports continuous improvement, diversity, equity, and inclusion, with training budgets and career development as core priorities. ## Why Work Here - **Flexible Work Environment**: "Talent over time zone" — employees can work from anywhere in the US, with optional access to studios in Philadelphia and Conshocken. - **Culture & Values**: Guided by principles like "Be excellent," "Be kind to people," "Be honest," "Work together," "Continuously improve," and "Be of service." - **Compensation & Benefits**: - Competitive salary with annual market-based increases - Flexible paid time off plus 9 paid company holidays - Annual performance bonus based on individual and company performance - 100% paid health, dental, and vision insurance (75% for children, 50% for spouse) - 100% paid life and disability insurance - 401k plan with up to 4% company match - $5,000 annual personal training budget (paid weekly) and free access to industry training platforms - $5,000 travel bonus after 5 years of service - Fully paid parental leave for mothers, partners, and adoptive parents - Commuter benefits (pre-tax) and pet insurance - New Hire Accessory budget to set up a home office - **DEI Commitment**: Actively works to make Think Company a fulfilling, productive, and uplifting experience for everyone. ## Sources 1. [thinkcompany.com - Careers](https://www.thinkcompany.com/careers/) 2. [thinkcompany.com - Homepage](https://www.thinkcompany.com/) 3. [thinkcompany.com - About Us](https://www.thinkcompany.com/about/) 4. [thinkcompany.com - Benefits & Perks](https://www.thinkcompany.com/careers/benefits-perks/) 5. [jobs.gem.com - Think Company Careers](https://jobs.gem.com/think-company) ## Other roles at Think Company - [Part-Time Product Owner (Contract)](https://feeny.ai/job/part-time-product-owner-contract-think-company-eastern-time-zone-be5x8cfz685x) — Eastern Time Zone - [Program Manager, IT Infrastructure Buildout (Contract)](https://feeny.ai/job/program-manager-it-infrastructure-buildout-contract-think-company-melville-5jcp4281x40p) — Melville, NY - [VP, Business Development](https://feeny.ai/job/vp-business-development-think-company-eastern-time-zone-8vt5c2yn025n) — Eastern Time Zone