---
title: 'Lead Customer Success Manager - APAC at Dragos'
canonical: 'https://feeny.ai/job/lead-customer-success-manager-apac-dragos-australia-7mnsgkwxb7zy'
type: 'job'
last_seen: '2026-10-23'
---

# Lead Customer Success Manager - APAC at Dragos

- **Company:** Dragos
- **Location:** Australia
- **Posted:** 2026-10-21
- **Last confirmed live:** 2026-10-23
- **Apply:** https://job-boards.greenhouse.io/dragos/jobs/5437573008

## Job description

At Dragos, the mission is personal. The systems we protect deliver the water you drink, power your home, and keep the hospitals your community depends on running. Those critical infrastructure systems that power our civilization around the world are under attack every day by adversaries. When those systems fail, people are immediately at risk. We are the global leader in xOT cybersecurity, combining technology, threat intelligence, and expert services. The people here chose this work because they understand what is at stake. Here, you will find a remote-first mission-driven team across North America, Europe, the Middle East, and APAC built on authenticity, transparency, and trust. If safeguarding the systems that protect your family, friends, and community is the kind of work that matters to you, you are in the right place.

About the Role:

As the Lead Customer Success Manager (CSM) for APAC, you will serve as a trusted advisor to our clients throughout their journey with Dragos. You’ll play a pivotal role in driving adoption, ensuring satisfaction, and aligning our solutions with the customer’s operational and security goals. You’ll work with sales, technical account managers, resident engineers and solution architects to leverage positive business outcomes to promote operationalisation and prove the value of all Dragos offerings.

Responsibilities:

- Serve as the primary post-sales point of contact for customers in the APAC region.
- Drive successful onboarding, implementation, and adoption of Dragos solutions.
- Establish relationships and partner with customers to define success criteria and help them achieve measurable positive business outcomes.
- Own customer success plans and conduct regular business reviews to assess value realisation, promote advocacy, and identify expansion opportunities.
- Account and Churn Risk Management: Own customer management (directly for certain segments), customer retention and health metrics, ensuring proactive engagement, value realisation, and commercial and technical risk identification, to minimise churn (GDR) and increase expansion velocity (NDR).
- Regularly maintain SFDC and other systems of record with detailed notes including proactive development and execution of success and at-risk account recovery plans.
- Collaborate with Sales, Technical Account Managers, Professional Services, Intelligence, and Support to ensure a seamless customer experience.

Qualifications:

- 5+ years of experience in Customer Success, Account Management, or similar roles in cybersecurity, enterprise SaaS, or industrial sectors including renewal management.
- Excellent communication, presentation, and relationship-building skills.
- Comfortable working independently in a remote-first environment.
- Proven ability to manage complex customer relationships and influence key stakeholders.
- Understanding of cybersecurity and how that translates business level outcomes.
- Strong executive presence, written, and verbal communications skills.
- Familiarity with industrial control systems (ICS), OT security, or critical infrastructure environments is preferred.
- Willingness to travel 25%.

Compensation:

- OTE:  A$ 200,000.00
- Competitive Equity Package
- Comprehensive Benefits Plan

## #LI-BR1 #LI-REMOTE

Dragos is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, state, or local laws. All new hires must pass a background check as a condition of employment.

## About Dragos

## Company Overview
- **One-liner**: Dragos provides industrial cybersecurity technology and services to protect operational technology (OT) and critical infrastructure from cyber threats.
- **Entity Type**: Private (Series D; total funding $432.2M)
- **Headquarters**: Hanover, Maryland, United States
- **Founded**: 2016
- **Founders**: Robert M. Lee (CEO) and other cybersecurity experts

## Core Business
- **Primary industry**: Industrial cybersecurity (OT/ICS security)
- **Target customers**: B2B – electric utilities, oil & gas, manufacturing, water, transportation, mining, and government entities operating critical infrastructure.
- **Mission**: "To safeguard civilization from those trying to disrupt the industrial infrastructure we depend on every day." [dragos.com](https://www.dragos.com/about)

## Products & Services
- **[Dragos Platform]**: SaaS/on-premises platform for OT asset visibility, vulnerability management, threat detection, investigation, and response. Integrates with IT security tools and provides continuous threat intelligence. [dragos.com](https://www.dragos.com/)
- **Professional Services**: Incident response, penetration testing, consulting, and resident engineering.
- **Threat Intelligence**: Contextual reports and adversary tracking via the Dragos Threat Intelligence team.

## Market Standing
- **Valuation**: Not publicly disclosed
- **Annual Revenue**: ~$100M (est. 2025) [linkedin.com](https://www.linkedin.com/company/dragos-inc.)
- **Total Funding**: $432.2M across Seed, Series A ($10M), Series B ($37M), Series C ($110M), Series D ($74M) [linkedin.com](https://www.linkedin.com/company/dragos-inc.)
- **Notable Investors/Partners**: Series D backed by a single large investor (likely Koch Disruptive Technologies); other investors from prior rounds include Schweitzer Engineering Laboratories, AllegisCyber, and Energy Impact Partners. Strategic alliance with Accenture.
- **Growth Signals**: Headcount grew 14.6% YoY to 441 employees; active job postings increased 233% yearly; operates in 12 countries.

## Competitive Advantages
- **OT-specific expertise**: Founders and team have hands-on experience investigating landmark ICS attacks (e.g., Stuxnet, Triton, Colonial Pipeline).
- **Platform depth**: Combines asset discovery, vulnerability management, threat detection, and incident response in a single platform built for OT environments (not retrofitted IT tools).
- **Threat intelligence edge**: Continuous insights from a dedicated threat intelligence team that tracks adversary groups targeting industrial sectors.
- **Strong customer base**: Protects critical infrastructure in sectors like electric, oil & gas, and water across 12 countries.

## Strategic Focus
- **Growth priorities**: Expanding globally (recent offices in Japan, Saudi Arabia, Singapore), investing in AI/cloud solutions (new Manager of AI and Cloud Solutions role), and deepening partnerships with systems integrators like Accenture.
- **Product direction**: Enhancing platform automation, cloud delivery, and machine learning for threat detection.

## Why Work Here
- **Mission-driven**: Employees directly protect systems that keep communities safe (hospitals, power, water). As stated on the careers page: "If protecting the systems that keep communities, friends, and family safe matters to you, this is where you belong." [dragos.com/careers](https://www.dragos.com/careers)
- **Remote-first culture**: The company is remote-first with offices in North America, EMEA, and APAC.
- **Values**: Transparency (no office politics), authenticity, trust, and mission-driven decision-making.
- **Compensation & culture**: Glassdoor-like rating of 4.0/5.0 (130 reviews) with work-life balance 4.1, culture 4.0, and competitive salaries (e.g., Senior Account Executive ~$124K, Senior Product Marketing Manager ~$182K). [linkedin.com](https://www.linkedin.com/company/dragos-inc.)
- **Growth opportunities**: Rapidly hiring (30 open positions as of July 2025), with strong career progression in technical and sales roles.

## Sources
1. [dragos.com](https://www.dragos.com/)
2. [dragos.com/about](https://www.dragos.com/about)
3. [dragos.com/careers](https://www.dragos.com/careers)
4. [linkedin.com/company/dragos-inc.](https://www.linkedin.com/company/dragos-inc.)
5. [job-boards.greenhouse.io/dragos](http://job-boards.greenhouse.io/dragos)

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