--- title: 'Lead DevOps Engineer at NICE' canonical: 'https://feeny.ai/job/lead-devops-engineer-nice-london-hw4wy0w3phq4' type: 'job' last_seen: '2026-09-08' --- # Lead DevOps Engineer at NICE - **Company:** NICE - **Location:** London, United Kingdom / Southampton, United Kingdom - **Work type:** remote - **Posted:** 2026-06-29 - **Last confirmed live:** 2026-09-08 - **Apply:** https://boards.eu.greenhouse.io/nice/jobs/4906285101?gh_jid=4906285101 ## Job description At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. So, what’s the role all about? We are looking for a Senior  software engineer who is passionate about solving infrastructure challenges through software engineering and automation. In this role, you will design, develop, and maintain scalable automation frameworks that streamline cloud infrastructure provisioning, configuration management, and operational processes. You will build programmatic infrastructure solutions using Python, Jinja2, and Terraform, generating and managing Infrastructure as Code (IaC) at scale. You will also leverage Puppet for configuration management and develop PowerShell-based automation to support and optimize Windows environments. This is a highly technical, coding-focused position. The ideal candidate is a software-minded engineer who writes clean, maintainable, and testable code every day—not just ad hoc scripts. You should be comfortable designing reusable automation components, applying software development best practices, and driving operational excellence through automation across complex cloud and hybrid environments. How Will You Make an Impact? - Drive infrastructure standardization and operational excellence by designing and developing scalable automation frameworks in Python that enable consistent and repeatable deployments across cloud and on-premises environments. - Accelerate infrastructure provisioning by building and enhancing Terraform code-generation platforms using Python and Jinja2, enabling teams to produce validated, environment-specific infrastructure code from reusable templates. - Improve system reliability and compliance by developing and maintaining Puppet modules, manifests, and Hiera configurations that manage Linux and Windows environments at scale. - Increase operational efficiency across Windows platforms by creating robust PowerShell automation solutions for server management, Active Directory administration, and hybrid cloud integrations. - Simplify complex infrastructure workflows by developing internal automation tools, command-line utilities, and APIs that empower engineering teams to self-service common operational tasks. - Enhance the speed and safety of infrastructure delivery by integrating automation frameworks with CI/CD pipelines, enabling automated validation, testing, and deployment of infrastructure changes. - Improve software quality and reduce deployment risk by implementing comprehensive testing strategies for infrastructure code, including unit testing, linting, and integration testing. - Partner closely with cloud, platform, and application teams to identify manual processes, eliminate operational toil, and drive automation-first solutions across the organization. - Enable long-term scalability and maintainability by creating clear documentation, standards, and runbooks for automation frameworks and infrastructure templates. - Contribute to a strong engineering culture by participating in code reviews, sharing best practices, and continuously improving the quality, security, and maintainability of automation solutions. Have you got what it takes? Python & Automation Development - 5+ years of Python development experience — not scripting, but structured, testable application code - Strong understanding of Python packaging, virtual environments, dependency management (pip, Poetry), and code quality tooling (pylint, black, mypy) - Experience building CLI tools and automation frameworks using Python (Click, Typer, or similar) - Hands-on experience with Jinja2 templating — building reusable, parameterised templates for configuration and infrastructure code generation - Experience with pytest for unit and integration testing of automation code Terraform & IaC Code Generation - Strong Terraform proficiency: module design, state management, remote backends, workspaces, and dependency graphs - Proven experience generating Terraform HCL programmatically using Python and Jinja2 — building template-driven pipelines that produce valid, linted, plan-ready infrastructure code - Familiarity with Terraform tooling: tflint, tfsec, terraform-docs, Terragrunt, or Atlantis - Understanding of Terraform provider internals and resource lifecycle management Puppet & Configuration Management - Hands-on Puppet experience: writing manifests and modules, Hiera data hierarchies, node classification, and r10k / Code Manager workflows - Experience managing mixed Linux and Windows environments with Puppet at scale - Familiarity with puppet-lint, rspec-puppet, and automated Puppet module testing pipelines - Understanding of Puppet Enterprise or open-source Puppet Server administration PowerShell Scripting - Proficient PowerShell scripting for Windows Server administration, task automation, and hybrid cloud integrations (AWS Tools for PowerShell, Azure PowerShell) - Experience writing reusable PowerShell modules, functions, and error-handling patterns - Familiarity with Pester for PowerShell unit testing - Experience automating Active Directory, Group Policy, or Windows networking tasks via PowerShell Cloud & Infrastructure - Solid AWS experience: EC2, EKS/ECS, Lambda, S3, RDS, VPC, IAM, and CloudWatch — understanding of services as automation targets - Familiarity with CI/CD platforms and integrating infrastructure code pipelines (GitHub Actions, Jenkins, GitLab CI) - Comfortable working with Linux  and Windows Server in production environments What’s in it for you? Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr! Enjoy NICE-FLEX! At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. Requisition ID: 11295 Reporting into: Director, Cloud Operations CXone, EMEA Role Type: Individual Contributor ## About NiCE NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law. ## About NICE ## Company Overview - **One-liner**: NICE provides AI-powered cloud platforms that automate customer service and workforce engagement, enabling organizations to deliver extraordinary customer experiences. - **Entity Type**: Public (NASDAQ: NICE) - **Headquarters**: Ra'anana, Israel (Global HQ); Hoboken, New Jersey, USA (Americas HQ) – locations listed in careers page indicate dual HQ presence. - **Founded**: Not explicitly stated in provided search results (commonly known as 1986, but no source in this data) - **Founders**: Not publicly available from provided sources ## Core Business - **Primary industries**: Contact center software, customer experience (CX) automation, workforce engagement management, financial crime and compliance (via NICE Actimize), public safety (policing and criminal justice). - **Target customers**: B2B – enterprise, mid-market, and small-to-medium businesses across industries; also government and financial institutions. - **Mission/purpose**: To transform the world with AI that puts people first – automating engagements into proactive, safe, intelligent actions. ## Products & Services - **NICE CXone**: Cloud-native contact center as a service (CCaaS) platform with AI-powered self-service, routing, workforce engagement management, and analytics. - **NICE Actimize**: Financial crime, risk, and compliance solutions for over 1,000 financial institutions. - **NICE Inform / Justice**: Solutions for public safety, policing, and criminal justice operations (30,000+ agencies). - **AI & Automation Layer**: Purpose-built CX AI embedded across all products, including proactive AI agents, knowledge management, and digital self-help across 30+ channels. ## Market Standing - **Valuation/Market Cap**: Not directly provided in search results. - **Key Metric**: Annual Revenue (Non-GAAP) of **$2.735 billion** (FY 2024), with 15% year-over-year growth. - **Notable Investors/Partners**: Not listed in provided materials; however, NICE has a large partner ecosystem and is trusted by over 27,000 customers, including >85% of the Fortune 100. - **Growth Signals**: - 10,000+ employees, including >3,000 software engineers and 650 AI engineers. - Named a Leader in Gartner Magic Quadrant for CCaaS for 11th consecutive year (2025). - Forrester Research named NICE the industry CCaaS Leader with strongest offering and strategy. - 25 billion+ interactions powered annually. - Strong financials: Non-GAAP operating income of $850M (31.1% margin), cash from operations $833M. ## Competitive Advantages - **30+ years of leadership** in the contact center and CX space with a proven track record of enabling digital transformations. - **Massive R&D investment**: >3,300 R&D professionals and 650 dedicated AI engineers; 195+ patents. - **Comprehensive, unified suite**: Combines AI self-service, routing, workforce management, and analytics on one cloud-native platform. - **Global scale**: 27,000 customers across 150+ countries, 27 local offices. - **Partner community**: Industry’s largest community of CX partners for customization and extension. ## Strategic Focus - Deepening AI-native capabilities (proactive agents, automation at scale). - Expanding digital-first contact center adoption and migrating on-premise customers to cloud. - Targeting vertical markets (financial services, public safety) with specialized solutions. - Continued investment in R&D and innovation – maintaining market leadership in CCaaS and workforce engagement. ## Why Work Here - **Culture**: “Based on respect and teamwork”, strives for excellence, encourages out-of-the-box thinking and rewards excellence – both individual and collective growth. - **Flexibility**: NiCE-FLEX hybrid model (2 days in office, 3 days remote) for most roles; fully remote options for customer-facing positions. - **Learning & Development**: Comprehensive online learning platforms, external certifications, conferences, leadership workshops, and an annual global career development event. - **Internal mobility**: Strongly encouraged – employees can move to new roles, relocate internationally, or pivot to new disciplines. - **Benefits**: Comprehensive health insurance (including family), pension schemes, flexible working hours, global and local holiday celebrations, awards and competitions, and a strong focus on health & safety. - **Employee Voice**: Regular, confidential engagement surveys managed by an external firm to continuously improve the employee experience. - **Global community**: Involved in local communities, including the NiCE Code: Coda mentorship program for young girls in coding. ## Sources 1. [NICE Careers Page](https://www.nice.com/careers) 2. [Working @ NiCE](https://www.nice.com/company/corporate-responsibility/working-at-nice) 3. [About NiCE](https://www.nice.com/company/about-us) 4. [NICE Corporate Overview (PDF, Dec 2025)](https://resources.nice.com/wp-content/uploads/2025/12/NiCE-Corporate-Overview-Dec-2025.pdf) 5. 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