--- title: 'Lead, Global Facilities & Workplace Experience at StubHub' canonical: 'https://feeny.ai/job/lead-global-facilities-workplace-experience-stubhub-new-york-recnwtpj4004' type: 'job' last_seen: '2026-10-19' --- # Lead, Global Facilities & Workplace Experience at StubHub - **Company:** StubHub - **Location:** New York, NY - **Compensation:** $165k–$200k - **Posted:** 2026-10-14 - **Last confirmed live:** 2026-10-19 - **Apply:** https://job-boards.eu.greenhouse.io/stubhubinc/jobs/4989857101 ## Job description StubHub is on a mission to redefine the live event experience on a global scale. Whether someone is looking to attend their first event or their hundredth, we’re here to delight them all the way from the moment they start looking for a ticket until they step through the gate. The same goes for our sellers. From fans selling a single ticket to the promoters of a worldwide stadium tour, we want StubHub to be the safest, most convenient way to offer a ticket to the millions of fans who browse our platform around the world. StubHub is built around live experiences, and the way our teams experience work should reflect the same level of thought, energy, and care. The Lead of Global Facilities & Workplace Experience will own how our offices operate, feel, and scale across our global footprint. This role is equal parts operator, builder, and culture carrier, responsible for creating workplaces that are safe, efficient, connected, and built for high-performing teams. From facilities operations and vendor management to space planning, hybrid work, onboarding experience, and day-to-day office environment, this person will help shape what it feels like to work at StubHub and ensure our physical spaces support the speed, collaboration, and standards of the business. Location: Hybrid (3 days in office/2 days remote) – New York, NY or  Century City, CA. This role will require quarterly travel. What You'll Do: - Leadership & Strategy: - Lead, coach and manage the performance of the facilities and workplace experience team of office coordinators/administrators and managers across global office locations. - Develop a long-term workplace strategy aligned with business growth and hybrid work models. - Collaborate with leadership to translate culture into the physical workspace. - Track and report on key performance indicators related to facilities and team member experience. - Facilities Management: - Oversee the maintenance, safety and efficiency of all global company office locations. - Lead global vendor negotiations to secure cost-effective, scalable, and high-quality facilities agreements across diverse regions while balancing local requirements and global standards. - Manage vendor relationships for security, cleaning, food services and other workplace operations. - Responsible for the development and implementation of organization-wide programs to ensure compliance with health, safety, environmental, and building regulations. - Lead space planning, office moves, and renovations. - Develop and manage facilities budgets and forecasts. - Workplace Experience: - Partner with People Experience Resources and IT to ensure a seamless onboarding experience for new team members. - Create policies and initiatives that foster collaboration and productivity. - Monitor workplace satisfaction through feedback loops, driving continuous improvement. What You've Done: - 10+ years of progressive experience in facilities, workplace operations, or corporate real estate, with at least 5 years in a leadership role. - Strong knowledge of building systems, workplace safety, and vendor management. - Demonstrated ability to design and deliver exceptional workplace experiences. - Excellent leadership, strong communication, and project management skills. - Experience managing multi-site operations and budgets. - Strategic thinker with a focus on operational excellence. - Strong problem-solving and decision-making ability. - Customer-service results orientated with a team member-first mindset. - Adaptable and innovative in a dynamic, fast-paced environment. - Collaborative leader who builds trust across teams. What We Offer: - Accelerated Growth Environment: Immerse yourself in an environment designed for swift skill and knowledge enhancement, where you can scale your career. - Top Tier Compensation Package: Enjoy a rewarding compensation package that includes premier benefits, aligning with our commitment to recognizing and valuing your contributions. - Paid Time Off: Generous Paid Time Off, allowing you to manage your schedule and recharge as needed. - Comprehensive Benefits Package: Prioritize your well-being with a comprehensive benefits package featuring 401k and premium Health, Vision, and Dental Insurance options. The anticipated gross base pay range is below for this role. Actual compensation will vary depending on factors such as a candidate’s qualifications, skills, experience, and competencies. Base annual salary is one component of StubHub’s total compensation and competitive benefits package, which includes equity, 401(k), paid time off, paid parental leave, and comprehensive health benefits. Salary Range $165,000—$200,000 USD ## About Us StubHub is the world’s leading marketplace to buy and sell tickets to any live event, anywhere. Through StubHub in North America and viagogo, our international platform, we service customers in 195 countries in 33 languages and 49 available currencies. With more than 300 million tickets available annually on our platform to events around the world -- from sports to music, comedy to dance, festivals to theater -- StubHub offers the safest, most convenient way to buy or sell tickets to the most memorable live experiences. Come join our team for a front-row seat to the action. For California Residents: California Job Applicant Privacy Notice found [here](https://img.vggcdn.net/webresources/PDF/Privacy_Notice_for_Job_Applicants_California.pdf) We are an equal opportunity employer and value diversity on our team. We do not discriminate on the basis of race, color, religion, sex, national origin, gender, sexual orientation, age, disability, veteran status, or any other legally protected status. ## About StubHub ## Company Overview - **One-liner**: StubHub is a leading global ticketing marketplace for live events, connecting fans, sellers, and partners to access an expansive catalog of events worldwide. - **Entity Type**: Public (NYSE: STUB) - **Headquarters**: New York, New York, United States - **Founded**: 2000 - **Founders**: Eric Baker, Jeff Fluhr ## Core Business - **Primary industry/industries**: Live event ticketing, secondary ticket marketplace, e-commerce - **Target customers**: B2C (fans attending live events), B2B (sellers, event organizers, content rights holders), and B2C (enterprise partnerships) - **Mission or purpose statement**: "To give everyone the freedom to access and connect through live experiences." ## Products & Services - **StubHub Marketplace**: The core platform, a global two-sided marketplace for buying and selling tickets to live events (sports, music, comedy, dance, festivals, theater). It operates in over 200 countries and territories, supports over 30 languages, and accepts payments in over 45 currencies. [stubhub.com](https://stubhub.com) - **Open Distribution (Direct Issuance)**: A new initiative allowing content rights holders to issue tickets directly through StubHub, improving the fan experience and unlocking new revenue streams. [investors.stubhub.com](https://investors.stubhub.com/news/news-details/2026/StubHub-Announces-First-Quarter-2026-Results/default.aspx) - **Advertising Platform**: A new initiative to drive better outcomes for fans and content rights holders and unlock future revenue. [investors.stubhub.com](https://investors.stubhub.com/news/news-details/2026/StubHub-Announces-First-Quarter-2026-Results/default.aspx) - **FanProtect Guarantee**: A promise ensuring a zero-breakage ticket-buying experience, guaranteeing that tickets are valid and delivered on time. [newsroom.stubhub.com](https://newsroom.stubhub.com/2026/03/30/understanding-ticketing-how-platforms-like-stubhub-work/) ## Market Standing - **Valuation/Market Cap**: Not publicly disclosed as a standalone figure post-IPO; the company is publicly traded (NYSE: STUB). - **Key Metric**: Annual Revenue of $1.7B (2024) [linkedin.com](https://www.linkedin.com/company/stubhub). For Q1 2026, Revenue was $446.0 million, up 12% year-over-year. Gross Merchandise Sales (GMS) for Q1 2026 was $2.2 billion, up 7% year-over-year. [investors.stubhub.com](https://investors.stubhub.com/news/news-details/2026/StubHub-Announces-First-Quarter-2026-Results/default.aspx) - **Notable Investors/Partners**: Parent company is viagogo Entertainment, Inc. Key investors in prior rounds include Stephens Group and Viagogo. [linkedin.com](https://www.linkedin.com/company/stubhub) - **Growth Signals**: - Q1 2026 saw a 7% increase in GMS and a 12% increase in revenue year-over-year. - Adjusted EBITDA increased 50% year-over-year to $72.1 million, with margin expanding over 400 basis points to 16%. - Full-year 2026 outlook: GMS of $9.9B to $10.1B and Adjusted EBITDA of $400M to $420M. - Headcount grew 12.2% year-over-year to 851 employees. - In 2024, fans purchased over 40 million tickets from more than 1 million unique sellers. - New initiatives in open distribution and advertising are expected to unlock future revenue. [investors.stubhub.com](https://investors.stubhub.com/news/news-details/2026/StubHub-Announces-First-Quarter-2026-Results/default.aspx) ## Competitive Advantages - **Global Scale & Selection**: Operates in over 200 countries and territories, with an expansive catalog of events across sports, music, comedy, dance, festivals, and theater. [stubhub.com](https://stubhub.com) - **Trust & Security**: The FanProtect Guarantee provides a zero-breakage ticket-buying experience, a key differentiator in the secondary market. [newsroom.stubhub.com](https://newsroom.stubhub.com/2026/03/30/understanding-ticketing-how-platforms-like-stubhub-work/) - **Advanced Pricing Intelligence**: Uses data and technology to offer fair and transparent pricing for tickets. - **Global Reach**: Supports 33 languages and transactions in 48 currencies, with a presence in over 90 countries and territories. - **Strong Brand & Scale**: As a leading global marketplace, it has a massive network effect with over 1 million unique sellers and 40 million tickets sold in 2024. ## Strategic Focus - **Global Expansion**: Continuing to grow its international footprint and make it easier for fans worldwide to access live events. - **Open Distribution & Advertising**: Developing new initiatives like open distribution (direct issuance) and an advertising platform to create new revenue streams and improve outcomes for fans and content rights holders. [investors.stubhub.com](https://investors.stubhub.com/news/news-details/2026/StubHub-Announces-First-Quarter-2026-Results/default.aspx) - **Profitability & Scale**: Focused on disciplined execution to grow globally while increasing profitability through greater scale, as evidenced by the 400+ basis point improvement in adjusted EBITDA margin in Q1 2026. - **Debt Reduction**: Strengthening the balance sheet, with a $100 million debt reduction in May 2026. [investors.stubhub.com](https://investors.stubhub.com/news/news-details/2026/StubHub-Announces-First-Quarter-2026-Results/default.aspx) ## Why Work Here - **Culture & Mission**: StubHub's mission is to give everyone the freedom to access and connect through live experiences, which can be a motivating factor for employees passionate about live events and entertainment. - **Growth & Scale**: The company is in a strong growth phase (12% revenue growth, 12% headcount growth), offering opportunities for career advancement and impact at a global scale. - **Engineering & Innovation**: The company is investing in new initiatives like open distribution and advertising, and has a significant technical workforce (245 employees in technical roles). The tech stack includes modern tools like TensorFlow, Tableau, and MySQL. [linkedin.com](https://www.linkedin.com/company/stubhub) - **Work Environment**: StubHub has a hybrid work model with major offices in New York, Los Angeles, Aliso Viejo, and Atlanta. The company offers a range of roles from engineering to product, design, and business development. [job-boards.greenhouse.io](https://job-boards.greenhouse.io/stubhubinc) - **Notable Perks**: While specific perks are not detailed in the search results, the company's strong financial performance and focus on growth suggest a stable and well-resourced environment. The company has a significant presence in major tech hubs. - **Employee Sentiment**: Employer rating on LinkedIn is 2.5/5.0 (909 reviews), with compensation rated 3.1/5.0 and culture rated 2.3/5.0. This suggests areas for improvement in work-life balance and culture, though compensation is viewed more favorably. [linkedin.com](https://www.linkedin.com/company/stubhub) ## Sources 1. [StubHub Careers Page](https://job-boards.greenhouse.io/stubhubinc) 2. [LinkedIn Company Profile](https://www.linkedin.com/company/stubhub) 3. [StubHub Q1 2026 Earnings Release](https://investors.stubhub.com/news/news-details/2026/StubHub-Announces-First-Quarter-2026-Results/default.aspx) 4. [CB Insights Company Profile](https://www.cbinsights.com/company/stubhub) 5. [StubHub Newsroom - Understanding Ticketing](https://newsroom.stubhub.com/2026/03/30/understanding-ticketing-how-platforms-like-stubhub-work/) ## Other roles at StubHub - [Staff Software Engineer - Core Platform](https://feeny.ai/job/staff-software-engineer-core-platform-stubhub-new-york-qpsd0z3n5wz9) — New York, NY - [Director, Global Payroll](https://feeny.ai/job/director-global-payroll-stubhub-new-york-dcjqy59f1cwn) — New York, NY - [Director, Equity Accounting](https://feeny.ai/job/director-equity-accounting-stubhub-new-york-bc6agytr8n8v) — New York, NY - [Director, Sales - Sponsored Listings](https://feeny.ai/job/director-sales-sponsored-listings-stubhub-new-york-ntka7fp8479p) — New York, NY - [Senior Software Engineer - Supply Platform](https://feeny.ai/job/senior-software-engineer-supply-platform-stubhub-aliso-viejo-x3gqqj1psb6a) — Aliso Viejo, CA - [Strategy Associate - Product](https://feeny.ai/job/strategy-associate-product-stubhub-new-york-231b6mmzw3cv) — New York, NY - [Director of Product - Marketplace Policy](https://feeny.ai/job/director-of-product-marketplace-policy-stubhub-new-york-2852870q12pt) — New York, NY - [Senior Sales Executive](https://feeny.ai/job/senior-sales-executive-stubhub-new-york-a8k2e8hhxezj) — New York, NY - [Senior Software Engineer (Los Angeles, CA)](https://feeny.ai/job/senior-software-engineer-los-angeles-ca-stubhub-los-angeles-y4n91aja5x3d) — Los Angeles, CA - [Senior Data Engineer - Data Platform](https://feeny.ai/job/senior-data-engineer-data-platform-stubhub-new-york-9hr2ek9b39sf) — New York, NY