--- title: 'Lead, Ground Operations, Elkridge at Veho Technologies (Gemats)' canonical: 'https://feeny.ai/job/lead-ground-operations-elkridge-veho-technologies-gemats-baltimore-sgdaredjwsg8' type: 'job' last_seen: '2026-09-11' --- # Lead, Ground Operations, Elkridge at Veho Technologies (Gemats) - **Company:** Veho Technologies (Gemats) - **Location:** Baltimore, MD - **Employment:** full-time - **Work type:** onsite - **Posted:** 2024-07-31 - **Last confirmed live:** 2026-09-11 - **Apply:** https://jobs.gem.com/veho-technologies-gemats/am9icG9zdDqieED70TicCs8m8k2Ue7QX ## Job description ## About Veho Veho is the post-purchase experience company that unlocks the potential of everyday consumers and brands to fully participate in e-commerce. Building an entirely new end-to-end logistics infrastructure, powered by the latest technology and designed for the modern era of shopping, Veho is reinventing shipping, and all parts of the post-purchase experience as we know it. By removing the pain from delivery and returns, Veho is creating powerful opportunities for brands to engage and build deep loyalty with their customers like never before. Anticipated Schedule: Friday - Tuesday scheduled between the hours of 7am and 5pm ## About The Role As a Ground Operations Lead at Veho, you will play a pivotal role in ensuring the smooth operation of our logistics activities. You will be at the forefront of daily interactions with cross-functional teams, orchestrating efforts to maintain safety standards while achieving operational excellence. Your leadership will be crucial in guiding a shared shift to guarantee successful launches and sorts, in collaboration with both the Veho team and our valued driver partners. Key Responsibilities: - Thrive in a fast-paced environment that demands quick thinking and physical agility, embracing the challenge of physically tasking work with enthusiasm and resilience. - Quickly navigate technology platforms to manage operational changes, re-routes, and other logistical challenges with ease and efficiency. - Assess operational needs swiftly and work cross-functionally to orchestrate seamless operations, prioritizing safety, and driving success. - Operate a forklift and potentially a box truck with skill and precision, ensuring the safe and efficient movement of goods and materials as needed. - Execute with a focus on customer service, providing high levels of support and assistance to our crowd-sourced driver partners and internal teams. - Works well in a fast-paced environment that is, at times, physically tasking - Demonstrate strong communication skills to effectively lead a shift. - Stand for extended periods, move boxes up and down, bend, and frequently lift objects weighing up to 50 lbs, ensuring physical readiness for the demands of the role. Qualifications: - At least 1 year of previous experience in logistics, operations management, or a related field is preferred. - Owns a modern smartphone and can navigate apps on a smartphone daily. - Forklift certification and/or experience operating box trucks is preferred. - Proficiency in technology platforms and tools relevant to logistics operations. - Strong problem-solving skills and the ability to thrive in a fast-paced, physically demanding environment. - Commitment to delivering exceptional experiences to team members and driver partners. - Ability to pass a comprehensive background check - Willingness to work flexible hours, including nights, holidays, and weekends, as required by operational needs. Veho is a growth company that looks for team members to grow with it. Veho offers a generous ownership package, casual work environment, a diverse and inclusive culture, and an electric atmosphere for professional development. No matter the location, or the role, every Veho employee shares one galvanizing mission: to revolutionize the world of package delivery by creating exceptional experiences for customers and drivers. We are deeply value-driven (Team Up, Drive Impact, Take Ownership, Solve Bigger, Obsess Over Experience, Make Today Count) and care tremendously about investing in people. We are committed to creating a diverse team and an environment that provides everyone with the opportunity to do the work of their lifetime. Veho is unable to provide sponsorship at this time. Veho is committed to nurturing, cultivating and preserving a diverse and inclusive work environment. Empathy and respect for each other is core to our values and a central part of working here every day. The diversity of our employees, drivers and applicants is welcomed and encouraged. By providing your phone number you consent to possibly be texted in relation to the job you are currently applying. You are free to opt-out at any time if texting communication occurs from Veho. ## About Veho Technologies (Gemats) ## Company Overview - **One-liner**: Veho is a tech-driven last-mile delivery and returns logistics company that provides e-commerce brands with fast, personalized, and highly reliable shipping from fulfillment centers to customers’ doorsteps. - **Entity Type**: Private (Series A; total funding $303.3M as of December 2021) - **Headquarters**: New York City, New York, United States - **Founded**: 2016 - **Founders**: Itamar Zur (CEO and Co-Founder), Fred Cook (Co-Founder) ## Core Business - **Primary industry**: Last-mile delivery logistics and e-commerce shipping infrastructure. - **Target customers**: B2B (e-commerce brands such as Sephora, Lululemon, Revolve, and Macy’s) and B2C (consumers receiving packages). - **Mission**: “Power the future of commerce by making shopping and shipping work seamlessly for everybody.” ## Products & Services - **Veho Delivery Platform**: A technology platform that optimizes delivery routes for a crowdsourced network of driver partners, enabling same-day, next-day, and weekend delivery with real-time tracking, personalized delivery windows, and a branded customer experience. Also supports returns logistics. ## Market Standing - **Valuation/Market Cap**: Not publicly disclosed. - **Key Metric**: Annual revenue of $400M (LinkedIn estimate, fiscal year end 1231); total funding of $303.3M. - **Notable Investors/Partners**: General Catalyst (led Series A), with additional investors in prior rounds. Brand partners include Sephora, Lululemon, Revolve, and Macy’s. - **Growth Signals**: Serves 150 million Americans across 66 markets; 99% on-time delivery rate; 4.9/5 customer satisfaction score; 71% fewer delivery-related refunds; 41% increase in customer lifetime value for brand partners; headcount grew 27.6% year-over-year to 496 employees (LinkedIn data); Gem case study notes 675 employees and a 65% increase in hires after using Gem. ## Competitive Advantages - **Tech-first logistics infrastructure**: Custom-built routing and real-time optimization engine combined with a nationwide warehouse network and qualified crowdsourced drivers. - **Superior customer experience**: Personalized delivery scheduling, real-time support, and a 4.9/5 rating drive higher repurchase rates and brand loyalty. - **Data feedback loop**: Customer feedback is shared directly with brands, enabling continuous improvement and stronger retailer-customer relationships. ## Strategic Focus - Expanding market coverage (currently 66 markets) and adding new capabilities such as international shipping and reimagined in-store-to-digital logistics. - Enabling new e-commerce business models (e.g., “fitting room to living room” experiences) and connecting physical and digital retail through seamless logistics. ## Why Work Here - **Culture**: People-first environment with a focus on collaboration, work-life balance, and growth opportunities. - **Work arrangements**: Flexible working arrangements; roles span headquarters in NYC and field operations in locations such as Greeley, Bronx, New Haven, Fort Collins, and Kileen-Temple. - **Benefits**: Competitive salaries, meaningful equity, 401(k), medical/dental/vision insurance, FSA/HSA, paid time off, paid parental leave, short & long-term disability, life insurance, wellness perks. - **Engineering & tech roles**: Open positions include Staff Software Engineer (Network Tech, Route Success), Director of Transportation, and other senior engineering and operations roles – indicating a strong focus on building internal tech. ## Sources 1. [shipveho.com](https://www.shipveho.com/) 2. [shipveho.com/about-us](https://www.shipveho.com/about-us) 3. [linkedin.com/company/shipveho](https://www.linkedin.com/company/shipveho) 4. [gem.com/case-study/veho](https://www.gem.com/case-study/veho) 5. [shipveho.com/careers](https://www.shipveho.com/careers) ## Other roles at Veho Technologies (Gemats) - [Product DS](https://feeny.ai/job/product-ds-veho-technologies-gemats-austin-d1eqarya468p) — Austin, TX - [Product Data Scientists](https://feeny.ai/job/product-data-scientists-veho-technologies-gemats-remote-cjbghkhc2776)