---
title: 'Lead, Imaging Operations and Quality at Scan.com'
canonical: 'https://feeny.ai/job/lead-imaging-operations-and-quality-scan-com-atlanta-1e4fns11xp8p'
type: 'job'
last_seen: '2026-11-02'
---

# Lead, Imaging Operations and Quality at Scan.com

- **Company:** Scan.com
- **Location:** Atlanta, GA
- **Employment:** full-time
- **Posted:** 2026-10-22
- **Last confirmed live:** 2026-11-02
- **Apply:** https://jobs.ashbyhq.com/scan-com/92124cbf-f83a-4b09-b511-a68e524e6ca6

## Job description

We're [Scan.com](http://Scan.com). We're building America's national imaging network: the infrastructure that connects patients, providers, and payers to faster, better-value diagnostic imaging. Thousands of patients move through our platform every day, and each is a real person waiting for an answer to a healthcare concern. We exist to get them that answer faster.

We manage the medical imaging pathway end-to-end. Providers order through a single point of entry, and from there, we run the entire medical diagnostic pathway. Managing the full pathway, rather than brokering pieces of it, is what lets us deliver imaging faster, at higher quality, and at a lower cost than the fragmented status quo.

We're looking for a Lead, Imaging Operations and Quality at an exciting time. We've raised over $200m in funding to date, reached profitability, and are growing 100% year on year. Millions of people wait too long for a diagnosis. Come help us fix that.

## WHAT YOU WILL BE GETTING INVOLVED IN

As our business grows, so does the need for smoother, more consistent imaging workflows across the specialized case types we support — from image acquisition through final report delivery. The Lead, Imaging Operations and Quality serves as a dedicated owner for those workflows: someone who deeply understands the operational nuances of case handling, brings clarity and structure to how the team works, and serves as the go-to expert others can lean on as we grow.

- Personally handle a meaningful share of the core Lead Clinical Operations Specialist workload — cross-referencing patient, imaging center, and radiologist information against customer data, client updates, and radiology group communication
- Own the quality bar for the entire team's output, not just your own — build the checks, spot-audits, and feedback loops that catch errors before they reach a client
- Be the escalation point for imaging center and radiology group issues — the ones that don't get resolved by following the standard playbook
- Build and maintain the SOPs and training materials that make this scalable
- Identify where AI and agentic workflows can absorb manual QC and data cross-referencing work.
- Work with sensitive data in line with HIPAA requirements, and hold your team to the same standard

## WHAT YOU MIGHT BRING TO THE TABLE

You don't need to tick all the boxes to apply for this role. However, these might be some of the ways you are currently adding value:

- Experience in healthcare operations, managing sensitive data in a client service function. Clinical knowledge of radiology with direct clinical experience is strongly preferred - we welcome RTs, RNs, and MAs to apply
- Experience in healthcare operations, managing sensitive data in a client service function. Clinical knowledge of radiology with direct clinical experience is strongly preferred.
- A track record of personally doing detail-critical work at a high accuracy bar — you lead by example, not just by oversight
- Experience building or improving SOPs, training, and quality-control processes for a growing team
- Comfort using AI tools to remove drudgery from your own and your team's workflow, with sound judgment on where it helps and where it doesn't — especially around sensitive patient data
- Strong data manipulation — Pivot Tables and VLOOKUPs are a baseline, not a differentiator, for this role
- Direct, low-ego communication — comfortable giving and receiving hard feedback without letting it fester
- Resilience and a bias for action in ambiguity — this is a scale-up, and the role will evolve under you

## AI REQUIREMENTS

At [Scan.com](http://Scan.com), AI isn't a side project; it's how we work. For a member of this team, that means using AI daily to draft, check, and move faster. For the person leading this team, the bar is higher: you're expected to see where AI and agentic tooling can restructure the work itself, not just speed up your own tasks. Tier 3 — AI-Building You use AI daily in your own work, and you actively identify and help build automations or agentic workflows that change how your team operates — not just personal productivity gains. You know how to evaluate whether an AI-driven process is safe and reliable enough for sensitive patient data before rolling it out to the team.

## A VIEW ON OUR CULTURE

We're building something that matters. Every scan we speed up is a real person waiting on an answer, and that urgency runs through everything we do. We move fast, we own outcomes, and take pride in our output. If you like ambiguity, working with ambitious people, and want your work to visibly move the needle, you'll feel at home here. For you to be successful at [Scan.com](http://Scan.com) you must embody our values.

## HOW WE WILL INTERVIEW YOU

- Introductory call with our Talent Partner — roughly 30 minutes.
- Should it feel like there is an initial fit for all, we will invite you back to a video call with the hiring manager – roughly 45 minutes. This is a more structured interview that will deep-dive into the role and technical needs
- ‘Scan Standard’ interview, where our panel screens for values alignment and the success factors that matter at [Scan.com](http://Scan.com). You will also be assessed on your AI fluency at the stage and depth relevant to your role (see AI requirements above).
- Meet the founders and/or other team members. Again, length varies depending on how many people and whether in person or via video call.
- Offer!

## WHAT WE OFFER

- Salary range of $75,000 - $90,000
- Flexible remote or hybrid work options
- Medical, vision, and dental coverage
- 28+ days of paid time off across PTO and wellbeing days, so you can show up at your best
- Paid parental leave
- 401k retirement plan
- All the equipment you need to do your best work
- Inclusive, people-first policies designed by our team, for our team

DIVERSITY AT [SCAN.COM](http://Scan.com) [Scan.com](http://Scan.com) is committed to eliminating discrimination and encouraging diversity within our team. We strive to provide equality and fairness for all job applicants and employees and never discriminate on the basis of gender, marital status, age, race, ethnicity, religion, or physical differences. We are opposed to all forms of unlawful treatment and discrimination. Our ambition is for our team to be representative of society's diversity, and for every employee to feel respected and able to bring their best selves to work. If you need an accommodation to apply or interview, contact us at people@scan.com. We look forward to receiving your application!

## About Scan.com

## Company Overview
- **One-liner**: Scan.com is transforming the global diagnostic imaging market by building a modern platform that connects patients, providers, and payers for easier access to medical scans.
- **Entity Type**: Private (Series C)
- **Headquarters**: London, United Kingdom
- **Founded**: 2017
- **Founders**: Dr. Khalid Latief, Jasper Nissim, Charlie Bullock (CEO), Oliver Knight (COO), and Joe Daniels (Design)

## Core Business
- **Primary industry/industries**: Healthcare Technology (HealthTech) / Diagnostic Imaging
- **Target customers**: Multi-sided platform serving B2C (patients booking self-pay scans), B2B (imaging centers and hospital networks), and B2P (payers/insurers).
- **Mission or purpose statement**: "Make medical imaging radically accessible—because early, efficient diagnostics save lives."

## Products & Services
- **[Patient Marketplace (Scan.com Website & App)**: A direct-to-consumer platform allowing patients to browse nearby imaging centers, compare transparent self-pay prices (starting from $499), book a scan without a referral, and receive results within 1-3 days. Includes 24/7 concierge care and transport support.
- **[Provider Platform (Provider-facing SaaS)**: A platform for imaging centers (radiologists, hospitals) to manage bookings, reduce administrative friction, and fill unused capacity.
- **[Payer Solutions (for Insurers)**: Technology and network access to reduce costs, improve patient compliance, and streamline prior authorization for diagnostic imaging.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed.
- **Key Metric (Funding)**: Total funding of **$117 million** across multiple rounds. The largest round was a **$50 million Series B (and a separate venture round of $50M) in late 2023**, led by Aviva Ventures. Other notable rounds include a $12M Series A in April 2023 and $2.5M Pre-Seed in 2021.
- **Notable Investors/Partners**: Aviva Ventures (Lead), YZR Capital, Oxford Capital, Lopo Champalimaud (founder/ex-CEO of Treatwell). The company is backed by "some of the world’s leading healthcare and technology investors."
- **Growth Signals**:
    - **Scaled over 200,000 patients scanned** and has a network of 200+ providers globally.
    - **Strong market position**: Built the UK’s largest marketplace for self-pay MRI scans and is now expanding into the US market.
    - **Workforce growth**: Active headcount of 140 employees, with a **yearly growth rate of +24.3%** (LinkedIn, Feb 2026).
    - **High demand**: Continues to have multiple open positions across Engineering, Operations, and Sales.

## Competitive Advantages
- **Network Effects**: A true two-sided marketplace that connects patients (demand) with imaging centers (supply). As more patients use the platform, more providers want to join, and vice-versa.
- **Market Opportunity**: Tackling a massive, fragmented, and outdated $500B+ global market for diagnostic imaging. The company is modernizing a system that is slow, opaque, and inefficient.
- **First-Mover & Data Moat**: As the largest marketplace in the UK, they possess unique data on pricing, capacity, and patient behavior that competitors lack.
- **Full-Stack Solution**: They are not just a booking app; they are integrating the entire ecosystem (patient, provider, payer, technology) to solve the core infrastructure problem.

## Strategic Focus
- **US Market Expansion**: The primary strategic focus. After proving the marketplace model in the UK, the company is aggressively scaling its US operations, as evidenced by recent US-based hires (e.g., Head of Supply (US)) and job listings for US-based roles (e.g., Account Manager, Network Partnerships Manager).
- **Product Depth**: Moving beyond a simple self-pay marketplace into a full enterprise platform for payers and large healthcare systems. The focus is on building the "platform that modern diagnostic imaging has been waiting for."
- **Payer Integration**: Deepening relationships with insurance companies and payers to integrate the platform into the "standard" cost and care pathway, not just the self-pay channel.

## Why Work Here
- **Mission-Driven**: The company explicitly ties its work to saving lives and improving health outcomes, which is a strong motivator for mission-aligned talent.
- **Flexibility-First Culture**: The company describes itself as "flexibility-first". The careers page states: "What you do matters - not when or where you do it." They allow hybrid and remote work across the UK and US, with **no clock-watching**. The team includes "office lovers, home workers, early birds, night owls, parents, carers...".
- **Comprehensive Benefits**:
    - 28 days annual leave + "wellness duvet days".
    - Medical and dental cover + discounted scans.
    - Free, confidential therapy via a mental health platform.
    - **£50/$50 monthly wellness budget**.
    - **Generous, gender-neutral parental and family leave** (including miscarriage leave).
    - Co-created career roadmaps, regular peer reviews, and a learning & development budget.
- **People-First Culture**: The careers page emphasizes seeing candidates as a "whole self," values diversity, and invites candidates to "interview us." Their motto "Your best self is your whole self" is central to their hiring.
- **Growth Trajectory**: The company is growing at 24% YoY headcount and is in a scaling phase, offering significant career progression opportunities for early and mid-career professionals.

## Sources
1. [scan.com/about-us](https://scan.com/about-us)
2. [scan.com/careers](https://scan.com/careers)
3. [scan.com/](https://www.scan.com/)
4. [linkedin.com/company/scan.com](https://uk.linkedin.com/company/scan.com)
5. [builtin.com/company/scancom](https://builtin.com/company/scancom)

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