---
title: 'Lead Incident Response at Eye Security'
canonical: 'https://feeny.ai/job/lead-incident-response-eye-security-the-hague-sd24crye1ea3'
type: 'job'
last_seen: '2026-11-06'
---

# Lead Incident Response at Eye Security

- **Company:** Eye Security
- **Location:** The Hague, Netherlands
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-09-29
- **Last confirmed live:** 2026-11-06
- **Apply:** https://jobs.ashbyhq.com/eye-security/86a36448-ef2c-45af-8a4b-5ae813fc7ff6

## Job description

## About this role

We are looking for an Incident Response Lead to join our Security Operations department. You will lead the people who own our most serious cases end to end — coordinating ransomware and business email compromise investigations, doing the forensic work, and being the person on the phone when a client needs a straight answer under real pressure.

Your first responsibility is people, not just process. You’re a first-line manager distinct from a senior individual contributor, with direct accountability for the performance and development of your team — while carrying enough hands-on DFIR credibility to run the most complex case yourself, or take over one mid-flight, when the situation demands it.

## What you will do

- Lead, coach, and develop the Incident Response team: regular one-to-ones, feedback, and performance/development conversations aligned with Eye’s career framework
- Lead by doing: manage the caseload and the people, but personally take point on the most complex or highest-profile incidents when needed
- Own end-to-end incident response service quality: case intake and coordination, technical execution, client communication, and closure/reporting
- Own delivery KPIs (time-to-containment, case-report quality and timeliness, client satisfaction on incident cases) and step in to unblock the team or personally lead a case when targets are at risk
- Manage on-call and case-lead rostering and workload across the team, prioritising by severity and client exposure
- Act as the senior escalation point and, when needed, incident commander for major incidents — large ransomware, multi-entity BEC, or cases with legal/regulatory exposure
- Own quality assurance for incident reporting: set the reporting standard and run structured peer review of case reports before they reach the client
- Own and scale automation across the function’s casework (evidence collection, timeline building, reporting), partnering with engineering where it makes sense
- Drive continuous improvement of IR playbooks, tooling, and process as case volume grows; keep runbooks and SOPs accurate and actually used
- Represent Incident Response in cross-functional discussions with SOC, Prevention, Product, Customer Success, and Legal where relevant

## What you will need

- Technical: 6+ years of hands-on incident response / digital forensics experience with deep, current knowledge of DFIR methodology, EDR platforms, cloud security, and attacker TTPs; able to personally run a complex case, not just sign off on one
- Leadership: composure and sound judgement under real pressure, often with incomplete information, during live incidents; strong incident-report writing and a sharp eye for reviewing others’ reports; clear, calm, authoritative communication with clients and internal stakeholders during a crisis
- People management: proven experience leading or supervising a technical team through high-pressure, time-critical work, with a genuine interest in coaching people and helping them grow; first-line management experience or a strong informal leadership track record
- Fluent English; Dutch (C2) required for client-facing work

Nice-to-have

- Background in a CERT, CSIRT, MDR, or DFIR-focused environment
- Experience handling cases with legal or regulatory exposure
- Scripting/automation experience applied to investigation workflows
- Familiarity with compliance frameworks relevant to SMEs (NIS2, ISO 27001, GDPR)

## About Eye Security

Eye Security provides cybersecurity with embedded cyber insurance solutions for organisations across Europe. Headquartered in the Netherlands, we combine 24/7 detection and response with hands-on incident response to keep SMEs protected, and we’re growing internationally. When a client’s worst day happens, this is the team that shows up.

## About Eye Security

## Company Overview
- **One-liner**: Eye Security provides enterprise-grade cybersecurity, including managed detection and response (MDR), cyber insurance, and incident response, specifically designed for mid-sized businesses across Europe.
- **Entity Type**: Private (Series B)
- **Headquarters**: Den Haag, Netherlands
- **Founded**: 2020
- **Founders**: Job, Piet, and Vincent (former Dutch intelligence & military security service members)

## Core Business
- **Primary industry/industries**: Cybersecurity (Computer and Network Security) & Insurtech
- **Target customers**: B2B, primarily mid-market companies (SMEs) in sectors like logistics, manufacturing, professional services, and healthcare.
- **Mission or purpose statement**: To protect every organization in Europe by making high-end cyber security and insurance protection accessible to mid-sized businesses.

## Products & Services
- **Managed XDR**: AI-driven detection and expert-led response for 24/7 protection against threats. [eye.security](https://www.eye.security/)
- **24/7 Incident Response**: Restore business operations with a dedicated hotline and rapid response team. [eye.security](https://www.eye.security/)
- **Cyber Insurance**: Ensures business continuity and provides financial protection against the costs of a cyber attack. [eye.security](https://www.eye.security/)
- **Security Awareness**: Improves security culture through employee training programs. [eye.security](https://www.eye.security/)
- **Eye Log**: 12 months of EU-native log retention for compliance and threat hunting. [eye.security](https://www.eye.security/)

## Market Standing
- **Valuation/Market Cap**: Not publicly available
- **Key Metric**: Total Funding of **$61.9M** (as of 2024).
- **Notable Investors/Partners**: J.P. Morgan Growth Equity Partners (Lead, Series B), Bessemer Venture Partners (Lead, Series A), TIN Capital (Lead, Seed). [linkedin.com](https://www.linkedin.com/company/eyesecurity/)
- **Growth Signals**: Protects **750+** European companies; headcount grew **12.6% YoY** to 161 employees; operates in 10 countries; actively hiring with 51 open positions. [linkedin.com](https://www.linkedin.com/company/eyesecurity/)

## Competitive Advantages
- **Founding Team Expertise**: Founded by former members of the Dutch AIVD and MIVD intelligence services, giving them unique insight into the threat landscape. [eye.security](https://www.eye.security/careers)
- **All-in-One Solution**: Uniquely combines MDR, incident response, security awareness, and cyber insurance into a single, affordable package for the mid-market. [eye.security](https://www.eye.security/)
- **AI + Human Insight**: Uses AI for speed in detection, combined with a European SOC team of experts for context and accuracy. [eye.security](https://www.eye.security/)
- **Mid-Market Focus**: Tailored for companies that find enterprise solutions too complex and expensive, but need more than basic consumer tools.

## Strategic Focus
- **European Expansion**: Scaling operations across the UK, Netherlands, Germany, Belgium, and beyond. [eye.security](https://www.eye.security/careers)
- **Product Innovation**: Continuing to develop AI-driven security tools and integrating them with insurance products to simplify the customer experience. [eye.security](https://www.eye.security/)
- **Market Penetration**: Targeting specific verticals like healthcare, logistics, and manufacturing with tailored solutions.

## Why Work Here
- **Culture & Mission**: Emphasizes a "culture first" environment with a mission to protect European businesses from cyber crime. The team includes former intelligence experts and world-class engineers. [eye.security](https://www.eye.security/careers)
- **Flexibility**: Hybrid working model with flexible hours. [eye.security](https://www.eye.security/careers)
- **Time Off**: Generous time-off policy including country-specific holidays, floating holidays, volunteering days, and wellness/mental health days. [eye.security](https://www.eye.security/careers)
- **Growth**: Dedicated learning budget, conferences, networking events, and time off for learning and development. [eye.security](https://www.eye.security/careers)
- **Perks**: Annual company-wide "Eye-cation", quarterly company events, and monthly team gatherings. [eye.security](https://www.eye.security/careers)

## Sources
1. [eye.security](https://www.eye.security/careers)
2. [eye.security](https://www.eye.security/)
3. [linkedin.com](https://www.linkedin.com/company/eyesecurity/)
4. [cbinsights.com](https://www.cbinsights.com/company/eye-security)

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- [Werk Student Recruitment](https://feeny.ai/job/werk-student-recruitment-eye-security-the-hague-axwkr3p0e1rq) — The Hague, Netherlands
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- [(Senior) Insurance Broker Partner Manager (m/f/x)](https://feeny.ai/job/senior-insurance-broker-partner-manager-m-f-x-eye-security-the-hague-fz0veftaxa5q) — The Hague, Netherlands
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