--- title: 'Lead Operations Specialist at CloudKitchens' canonical: 'https://feeny.ai/job/lead-operations-specialist-cloudkitchens-new-york-6v60d7t2fhqt' type: 'job' last_seen: '2026-11-08' --- # Lead Operations Specialist at CloudKitchens - **Company:** CloudKitchens - **Location:** New York, NY - **Posted:** 2026-11-06 - **Last confirmed live:** 2026-11-08 - **Apply:** https://job-boards.greenhouse.io/css/jobs/8864850002 ## Job description ## Who we are CloudKitchens helps restaurateurs around the world succeed in online food delivery - our goal is to make food more affordable, higher quality and convenient for everyone. We take underutilized properties and transform them into smart kitchens so they can better serve restaurateurs, customers and the neighborhoods they’re in. Every time we launch a new facility we create jobs in that neighborhood, and we’re proud to provide a wide range of cuisines and options for healthy food at an affordable price. We're changing the game for restaurateurs whether they’re entrepreneurs opening their first restaurant all the way through to your favorite global quick-service restaurant chains. ## About the role Times Square is one of our busiest locations. Every hour, hundreds of orders leave our kitchens, and each one needs to reach the right hands. As a Lead Operations Specialist, you will lead the hourly team that keeps the facility running and orders moving. You will coach and develop your team, track performance, keep licensees supported and ready for busy periods, and step in wherever the operation needs you, from resolving critical issues to covering shifts. Flexibility and hustle are essential. Conditions change constantly, and no task is too big or too small. Our team works together to create an environment that works for restaurateurs, customers, and delivery partners. ## What you’ll do Employee Management - Supervise and lead employees during daily operations. - Provide direction, coaching, and support to team members. - Monitor employee performance, productivity, attendance, and punctuality. - Address performance concerns, attendance issues, and policy violations appropriately. - Hold employees accountable for following company policies and procedures. - Recognize strong performance and help develop employees for additional responsibilities. - Maintain a professional, respectful, and productive work environment. Scheduling & Staffing - Create and maintain employee schedules based on business needs and projected workload. - Ensure adequate staffing coverage across all shifts. - Monitor callouts, late arrivals, availability changes, and shift coverage. - Coordinate shift changes and coverage when staffing issues arise. - Adjust staffing levels based on changes in business volume. - Ensure employees are scheduled according to their availability, assigned responsibilities, and operational needs. Daily Operations - Oversee daily site operations and ensure all areas are properly staffed and functioning efficiently. - Assign employees to specific roles and responsibilities throughout each shift. - Monitor workflow and redistribute labor when necessary. - Ensure employees are completing assigned tasks accurately and on time. - Conduct opening and closing procedures as required. - Maintain organization, cleanliness, and overall site standards. Training & Development - Train new employees on company policies, procedures, and job responsibilities. - Ensure employees are properly trained before working independently. - Provide ongoing coaching and refresher training when needed. - Assist with developing employees into lead and supervisory positions. - Ensure employees understand and follow site-specific SOPs. Attendance & Accountability - Monitor employee attendance and maintain accurate attendance records. - Address repeated callouts, lateness, and scheduling concerns. - Ensure employees follow proper callout and time-off procedures. - Document employee performance and attendance issues when necessary. - Communicate significant employee concerns to management. Communication - Communicate daily expectations, staffing changes, and operational updates to the team. - Conduct shift meetings and team check-ins as needed. - Maintain clear communication between employees and management. - Respond to employee questions and concerns in a timely and professional manner. - Escalate significant operational or employee issues to management. ## What we’re looking for - Previous supervisory or team-lead experience preferred. - Experience managing employee schedules and staffing. - Strong communication and organizational skills. - Ability to manage multiple priorities in a fast-paced environment. - Strong leadership and problem-solving skills. - Ability to hold employees accountable while maintaining a positive work environment. - Comfortable using scheduling, timekeeping, and communication systems. ## Why join us - Demand for online food delivery is growing really fast! In the last 5 years, just in the US, the overall market has expanded 10X from $10B to $100B, and could expand to $500bn- $1T by 2030. - Changing the restaurant industry: You’ll be part of a team that helps restaurants succeed in online food delivery. - Collaborative environment: You will receive support and guidance from experienced colleagues and managers, helping you to learn, grow and achieve your goals, and you’ll work closely with other teams to ensure our customer’s success. What else you need to know This role is based in our New York office location. As a company driven by innovation and continuous change, close collaboration is essential. We’re constantly reimagining our industry, creating new products, and refining our processes, and we do our best work together. That’s why all of our office-based teams work onsite, five days a week. The base starting rate for this role is $23.00 - $25.00 per hour. Actual compensation will be determined on an individual basis and may vary depending on experience, skills, and qualifications. Benefits Summary: - Medical, dental, and vision insurance (multiple plans, incl. HSA options) - Company-paid life and disability insurance (short- and long-term) - Voluntary insurance: accident, critical illness, hospital indemnity - Optional supplemental life insurance for self, spouse, and children - Pet insurance discount (Fetch) - 401(k) - Health Savings Account (HSA) - Flexible Spending Accounts (Healthcare, Dependent Care, Commuter) - Time Off policies - Paid Vacation Time (1h for every 26h worked) - 8 paid holidays per year - Paid sick time - Paid Bereavement leave - Paid Parental Leave. Benefits are subject to change at the company's discretion. Atoms accepts applications on an ongoing basis. Ready to join us as we serve those who serve others? #LI-Onsite ## About CloudKitchens ## Company Overview - **One-liner**: CloudKitchens operates purpose-built, delivery-optimized commercial kitchen facilities and provides proprietary technology to help food businesses launch, grow, and thrive in the digital age. - **Entity Type**: Private (IPO registration announced May 2025; venture capital-backed) - **Headquarters**: Los Angeles, California, United States - **Founded**: 2016 (as City Storage Systems LLC; CloudKitchens brand launched) - **Founders**: Diego Berdakin, Sky Dayton; CEO is Travis Kalanick (co-founder of Uber) ## Core Business - Primary industry/industries: FoodTech, Restaurant Technology, Real Estate Technology - Target customers: B2B — restaurants, food entrepreneurs, virtual brands, CPG producers, meal prep companies, caterers - Mission: "To help food businesses unlock their full potential in the delivery-first era" — enabling anyone with a passion for great food to succeed regardless of size or experience. ## Products & Services - **Private Commercial Kitchens**: Fully built, delivery-optimized kitchen spaces inside multi-tenant facilities. Includes 20+ private kitchens per location, prebuilt plug-and-play infrastructure, and front-of-house management handled by CloudKitchens. - **Proprietary Technology Platform**: Software connecting kitchens with leading delivery apps, streamlining operations, and providing data-driven insights. Includes kiosks, courier cubbies, tablets, and TVs. - **Real Estate & Logistics Infrastructure**: Strategically located facilities designed for faster delivery times, smoother ingress/egress, and fewer handoff defects — reducing real estate footprint and back-of-house labor costs. ## Market Standing - **Valuation**: Not disclosed (reports indicate total funding of $1.75B–$1.8B) - **Key Metric**: Total Funding — $1.8B across 7 rounds (including $400M from Public Investment Fund in 2019, $850M debt financing in 2021); annual revenue estimated at $8M (likely understated for a pre-IPO private company) - **Notable Investors**: Public Investment Fund (Saudi Arabia), Alpha Wave, and other venture capital investors; Parent company is City Storage Systems LLC - **Growth Signals**: - Trusted by 600+ brands - Operations in 31 countries (including Colombia, Brazil, France, Spain, Mexico, UK, South Korea, Saudi Arabia, Singapore) - 3,300 employees per PitchBook (vs. 399 on some sources — likely reflecting different entity scope) - Announced IPO registration in May 2025 - Acquisitions: FoodStars (2019), Nano (2020) ## Competitive Advantages - **Purpose-built infrastructure**: Facilities designed specifically for delivery and takeout, not retrofitted traditional restaurants — reducing buildout costs and time (weeks vs. months) - **Ultra-low upfront investment**: Enables food entrepreneurs to launch with minimal capital compared to traditional restaurant openings - **Proprietary technology ecosystem**: Integrated software for order management across multiple delivery platforms, plus physical hardware (kiosks, cubbies) - **Logistics-first architecture**: Facilities engineered for faster, defect-free delivery with dedicated courier ingress/egress - **Scale & network effects**: 600+ brands across 31 countries creates a dense network that improves delivery efficiency and market intelligence ## Strategic Focus - **IPO readiness**: Announced IPO registration in May 2025, signaling a major liquidity event and growth acceleration - **Global expansion**: Already in 31 countries with active hiring in Latin America, Europe, and Asia-Pacific - **Enterprise partnerships**: Growing enterprise business development for large restaurant chains and virtual brands - **Technology innovation**: Continued investment in proprietary tech stack including data analytics, automation, and integration with delivery platforms - **Real estate optimization**: Repurposing underutilized real estate into high-efficiency food production hubs ## Why Work Here - **Culture highlights**: Mission-driven environment focused on "serving those who serve others"; values include efficiency, innovation, collaboration, and quality - **Remote/hybrid/office policy**: Primarily on-site roles (kitchen facilities, real estate, maintenance) with some corporate/tech roles likely hybrid; headquarters in Los Angeles with offices in Bogotá, São Paulo, Toronto, Makati City, and others - **Notable perks or engineering culture**: - Fast-paced, startup-to-IPO transition environment - Opportunity to shape the future of food delivery infrastructure globally - Heavy Uber alumni presence (187 employees from Uber) — strong operational DNA - Diverse team across 31 countries with opportunities for international exposure - Recent departures of senior leaders (Head of Product Design, Regional HR BP, Revenue Ops Lead) may indicate restructuring ahead of IPO - **Employer rating**: 3.4/5.0 on Glassdoor (746 reviews) — Work-Life 3.4, Compensation 3.2, Culture 3.2, Career 3.3 - **Talent sources**: Uber (187), Rappi (29), DoorDash (14), Deliveroo (21), WeWork (39), Amazon (31), Google (24), Tesla (15) - **Alumni go to**: Uber (31), DoorDash (30), DiDi (19), Atoms (20), Rivian (21), Meta (14), TikTok (13), Amazon (18) - **Active job postings**: 35 open roles (as of mid-2026), trending -10.3% monthly, -20.5% quarterly, -5.4% yearly ## Sources 1. [cloudkitchens.com](https://cloudkitchens.com/) 2. [cloudkitchens.com/about](https://cloudkitchens.com/about) 3. [cloudkitchens.com/careers](https://cloudkitchens.com/careers) 4. [linkedin.com/company/cloudkitchens](https://www.linkedin.com/company/cloudkitchens) 5. [pitchbook.com/profiles/company/226937-62](https://pitchbook.com/profiles/company/226937-62) ## Other roles at CloudKitchens - [Operations Specialist](https://feeny.ai/job/operations-specialist-cloudkitchens-tribeca-tth1myaa7e2j) — Tribeca, NY - [Junior Account Executive](https://feeny.ai/job/junior-account-executive-cloudkitchens-new-york-ck9f1knt2had) — New York, NY - [Maintenance Technician I](https://feeny.ai/job/maintenance-technician-i-cloudkitchens-dallas-dedq54epgmfh) — Dallas, TX - [Procurement Associate](https://feeny.ai/job/procurement-associate-cloudkitchens-austin-dnpxzm48nynz) — Austin, TX - [Procurement Associate](https://feeny.ai/job/procurement-associate-cloudkitchens-austin-4w2fxk6n883a) — Austin, TX - [Accounts Receivable Analyst](https://feeny.ai/job/accounts-receivable-analyst-cloudkitchens-bogota-a5zvszv1rx64) — Bogotá, Colombia - [Account Executive](https://feeny.ai/job/account-executive-cloudkitchens-taipei-b7kf15hymjxw) — Taipei, Taiwan - [Maintenance Technician I](https://feeny.ai/job/maintenance-technician-i-cloudkitchens-philadelphia-t2vtt4rfq208) — Philadelphia, PA - [Associate Operations Manager](https://feeny.ai/job/associate-operations-manager-cloudkitchens-san-mateo-8ycwjtkt8dhs) — San Mateo, CA - [Light Commercial HVAC/R Technician](https://feeny.ai/job/light-commercial-hvac-r-technician-cloudkitchens-washington-06jhtysf8z9s) — Washington, DC