---
title: 'Lead Processing Specilaist at Verra Mobility'
canonical: 'https://feeny.ai/job/lead-processing-specilaist-verra-mobility-chicago-bfaq5c1de0v0'
type: 'job'
last_seen: '2026-10-19'
---

# Lead Processing Specilaist at Verra Mobility

- **Company:** Verra Mobility
- **Location:** Chicago, IL
- **Posted:** 2026-10-09
- **Last confirmed live:** 2026-10-19
- **Apply:** https://job-boards.greenhouse.io/verramobility/jobs/4719341006

## Job description

Essential Responsibilities

- Assist in daily workflow planning by reviewing production volumes, setting processing priorities, and coordinating with Site Operations Lead in reassigning work as needed, adjusting staffing coverage, and assisting with operational tasks as needed to meet service level expectations.
- Anticipate operational risks and constraints, including volume fluctuations, staffing shortages, equipment downtime, and workflow bottlenecks, and recommend contingency plans to maintain service levels.
- undefined
- Maintain production tracking and end-of-day reporting, including completed volumes, exceptions, unresolved issues, identified risks, and next-day priorities.
- undefined
- Coordinate employee onboarding activities in partnership with the Verra Mobility Supervisor as needed, ensuring new team members receive required training, system access, process instruction, and operational support to successfully integrate into daily workflows.
- Demonstrate a thorough understanding of company core values and leadership competencies, while actively modeling and promoting those behaviors within the team.
- undefined
- Serve as a leader within a collaborative team environment, fostering accountability, professionalism, and operational excellence.
- undefined
- Respond to client, customer, and internal processing-related inquiries in a professional, accurate, and timely manner.
- Field, investigate, and resolve escalated inquiries from internal departments, ensuring timely communication and effective resolution.
- undefined
- Provide feedback and recommendations to leadership regarding operational efficiencies, workflow improvements, and process enhancements.
- undefined
- Participate in planning, strategy, and continuous improvement initiatives designed to improve quality, productivity, and customer satisfaction.
- undefined
- Partner with external vendors, subcontractors, and business partners as needed to support operational objectives and service delivery.
- undefined
- Support and lead special projects, operational initiatives, and internal assignments as required.
- undefined
- Assist supervisors and managers with additional tasks, responsibilities, and operational priorities as assigned.
- undefined
- Oversee daily office operations and provide leadership coverage in the absence of the Supervisor, ensuring continuity of service and operational performance.
- undefined
- Process violations, print, mail, or other operational work as needed to support workload demands and service level commitments.
- undefined
- Serve as the initial point of contact for temporary team members regarding questions, concerns, performance issues, and operational escalations.
- undefined
- Collect, analyze, and distribute daily operational metrics and performance reporting to leadership and stakeholders.
- undefined Regularly review processor performance, particularly for temporary staff, and conduct side-by-side coaching, shadow sessions, and developmental training to address performance gaps and improve effectiveness.

Verra Mobility Values

An ideal candidate for this role naturally works in alignment with the Verra Mobility Core Values:

- Own It. We focus on high performance and drive toward breakthrough outcomes. Our employees ensure accountability, optimize and align work, focus on the customer, and cultivate innovation.
- Do What’s Right. We champion integrity and good character. Our team members model ethical behavior, demonstrate good judgment and are courageous.
- Choose Courage Over Comfort. We lean into the conversations, decisions and actions that move the business forward, even when they feel uncomfortable. We challenge assumptions, address issues early and prioritize progress over ease.
- Win Together. We believe in growing and inspiring people together. We seek people who collaborate, value differences, think and act globally, foster an engaging work environment, and recognize and develop others.

With your explicit consent which you provided as part of the application process, we will retain candidate personal data solely for the business purpose for which it was collected. In no event will we retain such data more than two (2) years following the closure of the recruitment process relating to the role for which you applied or in the event other related job opportunities arise within the company. [Verra Mobility Applicant Privacy Notice](https://www.verramobility.com/candidate-privacy-notice/)

Verra Mobility is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

.

## About Verra Mobility

## Company Overview
- **One-liner**: Verra Mobility is a global leader in smart transportation technology, providing automated enforcement, tolling, violations management, and parking solutions to municipalities, school districts, rental car companies, and commercial fleets.
- **Entity Type**: Public (NASDAQ: VRRM)
- **Headquarters**: Mesa, Arizona, United States
- **Founded**: 1987 (as a pioneering photo enforcement program); relaunched as Verra Mobility in 2018
- **Founders**: James Tuton and Adam Tuton (founders of American Traffic Solutions, predecessor company)

## Core Business
- **Industry**: Smart Transportation / Mobility Technology (including traffic enforcement, tolling, parking, and fleet management)
- **Target Customers**: B2G (municipalities, school districts, transportation agencies), B2B (rental car companies, fleet operators, OEMs, financial institutions)
- **Mission / Purpose**: “To transform mobility into something safer, smarter, and more connected to make life better for the people and communities we serve.” [verramobility.com](https://www.verramobility.com/)

## Products & Services
- **Government Solutions**: Automated enforcement systems (red-light, speed, school bus stop arm, bus lane safety cameras) and ALPR technology for cities and school districts.
- **Commercial & Fleet Solutions**: Integrated toll management, violation processing, vehicle registration, and title services for rental car companies, fleet management companies, and large fleet operators.
- **Parking Solutions** (T2 Systems): End-to-end parking management software and hardware for universities, municipalities, and private parking operators.
- **AutoKinex** (launched 2023): Secure in-vehicle payment platform for tolls, parking, and other mobility services.

## Market Standing
- **Valuation / Market Cap**: Not provided in search results (public company; see SEC filings for latest market cap).
- **Key Metric**: Public company with annual revenue reported in SEC filings (10-K). Specific figures not available from provided sources.
- **Notable Investors / Partners**: Acquired by Platinum Equity in 2017 prior to IPO; major acquisition targets include Redflex Holdings, T2 Systems, Pagatelia, Euro Parking Collection plc, and Highway Toll Administration.
- **Growth Signals**:
  - 1,800+ employees globally across 15+ countries. [verramobility.com/history](https://www.verramobility.com/history/)
  - 822,000 tolls paid daily; 6.9 million violations processed annually for fleet customers.
  - 300+ cities, towns, and school districts use automated enforcement solutions.
  - 2,000+ parking customers (universities, municipalities, private operators).
  - Expanded into Europe via Pagatelia (Spain) and EPC (pan-European toll collection).

## Competitive Advantages
- **Established Market Leadership**: Over 20 years of experience in road safety and enforcement; first photo enforcement program in the U.S. (1987).
- **Integrated Platform**: Combines enforcement, tolling, parking, and payment solutions on a single technology stack, creating switching costs for customers.
- **Deep Partnerships**: Long-term contracts with major toll authorities, rental car companies, and municipalities; interoperable tolling across multiple states and countries.
- **Regulatory Moat**: Government contracts and compliance-heavy markets make it difficult for new entrants to replicate.

## Strategic Focus
- Expand smart mobility offerings for connected, electric, shared, and autonomous vehicles.
- Grow international presence (especially Europe) through acquisitions and organic expansion.
- Develop in-vehicle payment and data integration services (AutoKinex) to capture new revenue streams.
- Continue M&A strategy to add adjacent capabilities (e.g., parking, tolling, enforcement).

## Why Work Here
- **Culture & Values**: Core values—Own It, Do What’s Right, Lead with Grace, Win Together—emphasize accountability, integrity, humility, and collaboration. [careers.verramobility.com/working-here](https://careers.verramobility.com/working-here)
- **Purpose-Driven Mission**: The company is focused on making mobility safer and easier, which employees cite as a source of meaning.
- **Opportunities Across Functions**: Open roles in software development, cybersecurity, IT, project management, field services, customer service, and corporate functions. [job-boards.greenhouse.io/verramobility](https://job-boards.greenhouse.io/verramobility)
- **Global Scope**: Work with colleagues across 15+ countries; opportunities for international experience.
- **Work Policy**: Not explicitly stated, but primary office locations include Mesa, AZ (HQ) and Melbourne, Australia. Likely hybrid/on-site depending on role.

## Sources
1. [verramobility.com](https://www.verramobility.com/)
2. [careers.verramobility.com](https://careers.verramobility.com/)
3. [verramobility.com/history](https://www.verramobility.com/history/)
4. [careers.verramobility.com/working-here](https://careers.verramobility.com/working-here)
5. [job-boards.greenhouse.io/verramobility](https://job-boards.greenhouse.io/verramobility)

## Other roles at Verra Mobility

- [Affidavit Specialist I](https://feeny.ai/job/affidavit-specialist-i-verra-mobility-phoenix-dyvrmqysf4pd) — Phoenix, AZ
- [Affidavit Specialist I](https://feeny.ai/job/affidavit-specialist-i-verra-mobility-phoenix-g81rcyj5mz9s) — Phoenix, AZ
- [Affidavit Specialist I](https://feeny.ai/job/affidavit-specialist-i-verra-mobility-phoenix-nacvqachwr66) — Phoenix, AZ
- [Affidavit Specialist I](https://feeny.ai/job/affidavit-specialist-i-verra-mobility-phoenix-ej6atdyven98) — Phoenix, AZ
- [Affidavit Specialist I](https://feeny.ai/job/affidavit-specialist-i-verra-mobility-phoenix-mvzr68cfkcme) — Phoenix, AZ
- [Customer Accountant I](https://feeny.ai/job/customer-accountant-i-verra-mobility-arizona-drx9kjzf4g8f) — Arizona
- [Client Success Manager](https://feeny.ai/job/client-success-manager-verra-mobility-mesa-mqby2eedvwrg) — Mesa, AZ
- [Manager Command Center](https://feeny.ai/job/manager-command-center-verra-mobility-arizona-new-jersey-new-york-pennsylvania-mk7bavcdchr1) — Arizona / New Jersey / New York / Pennsylvania
- [Lead Processing Specialist](https://feeny.ai/job/lead-processing-specialist-verra-mobility-chicago-bdrc9e4gganz) — Chicago, IL
- [Director, Software Engineering](https://feeny.ai/job/director-software-engineering-verra-mobility-mesa-n8r3ayhwkgby) — Mesa, AZ