---
title: 'Lead Professional Services Engineer, Actimize at NICE'
canonical: 'https://feeny.ai/job/lead-professional-services-engineer-actimize-nice-united-states-fps23b1b28cr'
type: 'job'
last_seen: '2026-10-20'
---

# Lead Professional Services Engineer, Actimize at NICE

- **Company:** NICE
- **Location:** United States
- **Work type:** remote
- **Posted:** 2026-10-19
- **Last confirmed live:** 2026-10-20
- **Apply:** https://boards.eu.greenhouse.io/nice/jobs/5007634101?gh_jid=5007634101

## Job description

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what’s the role all about?

Are you someone who comes alive solving complex technical challenges? Do you thrive in environments where no two days are the same? As a Lead Professional Services Engineer, you’ll play a mission-critical role in deploying our software across both cloud and on-premise environments—empowering global organizations with real-time analytics that drive better customer experiences.

This is a high-impact role where you’ll bridge the gap between engineering, architecture, and real-world deployment. You’ll be the go-to expert for installation, configuration, optimization, and troubleshooting—making you an essential part of our customer success and product evolution.

## What You’ll Own

- Deploy & Optimize: Lead the rollout of our analytics suite into a variety of environments (cloud, hybrid, on-premise).
- Be the Fixer: Troubleshoot production issues across networks, servers, databases, and integrations—working with cross-functional teams to keep things running smoothly.
- Shape the Tech: Collaborate with product, data engineering, and platform teams to streamline performance and scalability efforts.
- Enable our Customers: Work hands-on with enterprise clients to build environments that support their data, analytics, and security workflows.

## What You Bring

You’re not just a technologist—you’re a problem-solver and communicator who can build trust and execute in high-stakes situations. You also have:

- Solid experience in SQL Server administration: provisioning users, writing queries, maintaining performance, and handling backups and restores.
- Hands-on skills with networking protocols, certificates, DNS/DHCP, SSO/SAML, ODBC, and cloud-based systems.
- Familiarity with CI/CD pipelines, modern security principles, and container-based app delivery.
- Working knowledge of Windows Server, IIS, NTFS/UNC security, and common scripting languages like PowerShell.
- Exposure to messaging or data platforms like RabbitMQ, Elasticsearch, Strategy (MicroStrategy), and ETL tools.
- Ability to dissect technical issues in unfamiliar systems and collaborate with internal teams and customers to solve them quickly and effectively.

## Why This Role Matters

In a world increasingly driven by data and AI, our analytics platform is a core differentiator for how businesses understand and improve customer journeys. Your work will directly impact:

- Product reliability and performance in enterprise-scale deployments
- Customer adoption and trust
- How businesses unlock insights to improve service and engagement at scale

You won’t just be deploying software—you’ll be helping shape outcomes that transform industries.

## Why You’ll Love Working Here

- You’ll work directly with cutting-edge tech in a fast-moving, customer-first environment.
- You’ll have the freedom to learn, grow, and experiment with new tools and approaches.
- You’ll be surrounded by a team that values collaboration, curiosity, and results.

If you're excited by a blend of architecture, innovation, problem-solving, and real-world impact, we’d love to hear from you.

Have you got what it takes?

- Bachelor of Science in Computer Science, Information Technology, Information Systems, or similar.
- 5-10 years’ experience in enterprise system administration and technology / software development experience will be considered in lieu of a degree.
- Excellent analytical and troubleshooting skills required
- “Can Do” positive approach
- Solution oriented personality
- Excellent written and verbal communications skills
- Experience in customer-facing delivery
- Experience deploying enterprise class software that utilizes a variety of technologies is desirable
- Candidate needs to be self-motivated, able to work alone and with a team, and be able to think creatively.
- Flexible working schedule required
- Weekend work required, usually no more than 50% of the time
- Occasional travel may be required.

This job description is not intended to be all-inclusive, and employees will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required.

This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.​

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!

## About NiCE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

## About NICE

## Company Overview
- **One-liner**: NICE provides AI-powered cloud platforms that automate customer service and workforce engagement, enabling organizations to deliver extraordinary customer experiences.
- **Entity Type**: Public (NASDAQ: NICE)
- **Headquarters**: Ra'anana, Israel (Global HQ); Hoboken, New Jersey, USA (Americas HQ) – locations listed in careers page indicate dual HQ presence.
- **Founded**: Not explicitly stated in provided search results (commonly known as 1986, but no source in this data)
- **Founders**: Not publicly available from provided sources

## Core Business
- **Primary industries**: Contact center software, customer experience (CX) automation, workforce engagement management, financial crime and compliance (via NICE Actimize), public safety (policing and criminal justice).
- **Target customers**: B2B – enterprise, mid-market, and small-to-medium businesses across industries; also government and financial institutions.
- **Mission/purpose**: To transform the world with AI that puts people first – automating engagements into proactive, safe, intelligent actions.

## Products & Services
- **NICE CXone**: Cloud-native contact center as a service (CCaaS) platform with AI-powered self-service, routing, workforce engagement management, and analytics.
- **NICE Actimize**: Financial crime, risk, and compliance solutions for over 1,000 financial institutions.
- **NICE Inform / Justice**: Solutions for public safety, policing, and criminal justice operations (30,000+ agencies).
- **AI & Automation Layer**: Purpose-built CX AI embedded across all products, including proactive AI agents, knowledge management, and digital self-help across 30+ channels.

## Market Standing
- **Valuation/Market Cap**: Not directly provided in search results.
- **Key Metric**: Annual Revenue (Non-GAAP) of **$2.735 billion** (FY 2024), with 15% year-over-year growth.
- **Notable Investors/Partners**: Not listed in provided materials; however, NICE has a large partner ecosystem and is trusted by over 27,000 customers, including >85% of the Fortune 100.
- **Growth Signals**:
  - 10,000+ employees, including >3,000 software engineers and 650 AI engineers.
  - Named a Leader in Gartner Magic Quadrant for CCaaS for 11th consecutive year (2025).
  - Forrester Research named NICE the industry CCaaS Leader with strongest offering and strategy.
  - 25 billion+ interactions powered annually.
  - Strong financials: Non-GAAP operating income of $850M (31.1% margin), cash from operations $833M.

## Competitive Advantages
- **30+ years of leadership** in the contact center and CX space with a proven track record of enabling digital transformations.
- **Massive R&D investment**: >3,300 R&D professionals and 650 dedicated AI engineers; 195+ patents.
- **Comprehensive, unified suite**: Combines AI self-service, routing, workforce management, and analytics on one cloud-native platform.
- **Global scale**: 27,000 customers across 150+ countries, 27 local offices.
- **Partner community**: Industry’s largest community of CX partners for customization and extension.

## Strategic Focus
- Deepening AI-native capabilities (proactive agents, automation at scale).
- Expanding digital-first contact center adoption and migrating on-premise customers to cloud.
- Targeting vertical markets (financial services, public safety) with specialized solutions.
- Continued investment in R&D and innovation – maintaining market leadership in CCaaS and workforce engagement.

## Why Work Here
- **Culture**: “Based on respect and teamwork”, strives for excellence, encourages out-of-the-box thinking and rewards excellence – both individual and collective growth.
- **Flexibility**: NiCE-FLEX hybrid model (2 days in office, 3 days remote) for most roles; fully remote options for customer-facing positions.
- **Learning & Development**: Comprehensive online learning platforms, external certifications, conferences, leadership workshops, and an annual global career development event.
- **Internal mobility**: Strongly encouraged – employees can move to new roles, relocate internationally, or pivot to new disciplines.
- **Benefits**: Comprehensive health insurance (including family), pension schemes, flexible working hours, global and local holiday celebrations, awards and competitions, and a strong focus on health & safety.
- **Employee Voice**: Regular, confidential engagement surveys managed by an external firm to continuously improve the employee experience.
- **Global community**: Involved in local communities, including the NiCE Code: Coda mentorship program for young girls in coding.

## Sources
1. [NICE Careers Page](https://www.nice.com/careers)
2. [Working @ NiCE](https://www.nice.com/company/corporate-responsibility/working-at-nice)
3. [About NiCE](https://www.nice.com/company/about-us)
4. [NICE Corporate Overview (PDF, Dec 2025)](https://resources.nice.com/wp-content/uploads/2025/12/NiCE-Corporate-Overview-Dec-2025.pdf)
5. [Careers – Apply](https://www.nice.com/careers/apply)

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