---
title: 'Lead Publishing Producer at NC America'
canonical: 'https://feeny.ai/job/lead-publishing-producer-nc-america-irvine-6e6zgqbahn0t'
type: 'job'
last_seen: '2026-09-13'
---

# Lead Publishing Producer at NC America

- **Company:** NC America
- **Location:** Irvine, CA
- **Compensation:** $130k–$170k
- **Posted:** 2026-06-16
- **Last confirmed live:** 2026-09-13
- **Apply:** https://job-boards.greenhouse.io/ncamerica/jobs/4287003009

## Job description

## Responsibilities

- Lead publishing execution across pre-launch, launch, and live service phases, ensuring alignment with product goals, player needs, and North American market expectations.
- Act as a technically fluent publishing producer who can identify, prioritize, and drive resolution of production, service, and Live Ops issues in close partnership with development, platform, QA, and operations teams.
- Oversee Live Ops at both strategic and operational levels, with a focus on service stability, rapid incident response, issue escalation, content readiness, and continuous optimization of retention, monetization, and engagement.
- Translate business, player, and operational needs into clear production requirements, helping technical and cross-functional teams make timely decisions during live service situations.
- Own production schedules, milestone tracking, issue follow-up, and cross-functional coordination to ensure timely and scope-accurate delivery across publishing initiatives.
- Identify risks early across development, publishing, and live operations, and implement practical mitigation plans to reduce player impact and business disruption.
- Drive major updates, events, hotfixes, and lifecycle initiatives, ensuring seamless execution and alignment with global content roadmaps.
- Improve publishing and Live Ops workflows by establishing scalable processes, reporting structures, escalation paths, and communication frameworks for fast-moving service environments.
- Partner closely with data, marketing, platform, QA, community, and development teams to ensure cohesive execution and high-quality player experiences.
- Present KPI trends, incident learnings, production risks, and actionable recommendations to leadership in a clear and practical manner.
- Manage external partners or development studios as needed, ensuring alignment with product goals, service standards, and delivery expectations.
- Represent NC America’s publishing, Live Ops, and technical service needs within global planning and decision-making discussions.
- Foster a culture of accountability, ownership, urgency, and continuous improvement across publishing and Live Ops functions.

## Qualifications

- 7+ years of experience in game production, publishing, Live Ops, or technical program/production management, preferably for online or live service titles.
- Proven ability to operate in fast-paced live service environments and respond quickly to production, service, player-facing, or technical issues.
- Strong understanding of the North American game market, player expectations, platform requirements, and live service operating conditions.
- Experience working directly with development, engineering, platform, QA, and operations teams to diagnose issues, define priorities, and drive practical solutions.
- Ability to translate technical issues into clear production plans, escalation steps, business impact summaries, and stakeholder communications.
- Expertise in Live Ops operations, KPI analysis, incident follow-up, and data-driven decision-making.
- Demonstrated ability to manage complex cross-functional projects with multiple stakeholders across development, publishing, marketing, data, QA, and community.
- Experience building or improving production, publishing, and Live Ops processes across one or more titles.
- Strong analytical, organizational, ownership, and communication skills, with the ability to present complex information to leadership in a clear and actionable way.
- Preferred: hands-on experience or strong working knowledge in technical development, backend/service operations, build/release processes, platform certification, tools, or game systems development.

Irvine, CA pay range $130,000—$170,000 USD

## About NC America

## Company Overview
- **One-liner**: NC America, the US subsidiary of NCSOFT, is a premier digital entertainment publisher and developer known for critically acclaimed MMORPG franchises like Lineage 2, Aion, and Blade & Soul.
- **Entity Type**: Private (subsidiary of publicly traded NCSOFT, KOSDAQ: A036570)
- **Headquarters**: Irvine, California, USA
- **Founded**: 1997 (parent company NCSOFT)
- **Founders**: N/A (NC America is a subsidiary of NCSOFT, founded by Kim Taek-jin)

## Core Business
- **Primary industry**: Computer Games / Digital Entertainment
- **Target customers**: B2C (global gamers), with a focus on MMORPG and live-service game audiences
- **Mission or purpose statement**: “To create a joy-filled world” by delivering games that entertain a globally connected audience.

## Products & Services
- **Lineage 2 / Lineage 2M**: Classic and mobile MMORPGs with dedicated player communities.
- **Aion**: A fantasy MMORPG known for its aerial combat and PvPvE gameplay.
- **Blade & Soul / Blade & Soul Neo**: A martial-arts action MMORPG; “Neo” is a visual and gameplay remaster targeting nostalgic players.
- **Guild Wars 2**: A critically acclaimed MMORPG with a focus on dynamic events and no subscription fee.
- **Project LLL**: An upcoming online shooter in development, aiming to expand into new genres.
- **Publishing & Investment**: NC America acts as a Western publishing hub for NCSOFT’s global titles, including recent investments in Moon Rover (first-person shooter), Vic Game Studios (RPG *Breakers*), and Mistil Games (third-person shooter *Time Takers*).

## Market Standing
- **Valuation/Market Cap**: Not publicly available for NC America specifically; parent NCSOFT has a market cap of approximately $2–3 billion (as of mid-2025, variable).
- **Key Metric**: NC America employs 29 people (LinkedIn, 2025), with 84.2% YoY headcount growth. Parent NCSOFT has 4,000+ employees globally.
- **Notable Investors/Partners**: Amazon Games (partnered for Western launch of *Throne and Liberty*); parent company NCSOFT is publicly traded in South Korea.
- **Growth Signals**: The company is expanding its Western footprint with a new Irvine office, investing in diverse game genres beyond MMORPGs, and planning to double down on live-service business in 2025. CEO Jeonghee Jin reports feeling “very optimistic” about the pipeline and a “rise” from the industry downturn.

## Competitive Advantages
- **Legacy IP & Community**: Decades-old franchises like Lineage and Guild Wars 2 have loyal, revenue-generating player bases—a durable moat in the volatile gaming industry.
- **Cross-Continental Bridge**: NC America uniquely bridges Western and Eastern MMORPG audiences, with deep experience in both markets.
- **Financial Backing**: Backed by a publicly traded parent company (NCSOFT) with a strong balance sheet and a history of long-term investment in game development.
- **Data & Live-Service Expertise**: Deep institutional knowledge of player behavior tracking and live-service operations, honed over 25+ years of running persistent online worlds.

## Strategic Focus
- **Diversifying Genres**: Moving beyond MMORPGs into shooters (*Project LLL*, *Time Takers*) and RPGs (*Breakers*) to reach broader audiences.
- **Western Expansion**: Under CEO Jeonghee Jin (former CEO of Pearl Abyss America), the company is investing in Western development studios and growing the Irvine office.
- **Live-Service Commitment**: Doubling down on live-service games despite industry risk, leveraging MMORPG pedigree and community management.
- **Nostalgia & Modernization**: Re-releasing remasters like Blade & Soul Neo to capture both classic fans and new players.

## Why Work Here
- **Culture**: Described as “innovative, creative, collaborative, and impactful,” with a focus on “making people in this world happier.” Teams are small (29 employees) and growing, offering high ownership.
- **Work Policy**: In-Office / OnSite at the Irvine, CA headquarters. No remote or hybrid options indicated for current openings.
- **Benefits**: Comprehensive medical, dental, and vision plans; 401(k) with company matching; discretionary bonus plans; short-term & long-term disability; life & AD&D; healthcare and dependent care FSAs; paid holidays, PTO, and parental/bereavement leave.
- **Engineering Culture**: Small technical team (3 people, 9% of workforce) working on live-service infrastructure and publishing tools—a chance to have outsized impact in a growing subsidiary.
- **Recent Openings** (as of mid-2025): Community Manager, Social Media Marketing Manager (Contract), Publishing Producer, Public Relations Assistant, Customer Service Specialist.

## Sources
1. [nca.ncsoft.com - Careers Page](https://nca.ncsoft.com/en-US/careers)
2. [Greenhouse - NC America Job Board](https://job-boards.greenhouse.io/ncamerica)
3. [Built In - NC America Profile](https://builtin.com/company/nc-america)
4. [LinkedIn - NC America Company Page](https://www.linkedin.com/company/ncamerica)
5. [Game Developer - NC America CEO Interview (March 2025)](https://www.gamedeveloper.com/business/nc-america-ceo-hopes-the-industry-and-her-company-is-on-upswing-after-layoffs)

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