---
title: 'Lead Site Reliability Engineer at Kontakt.io'
canonical: 'https://feeny.ai/job/lead-site-reliability-engineer-kontakt-io-new-york-eghqp7mc6n0e'
type: 'job'
last_seen: '2026-09-04'
---

# Lead Site Reliability Engineer at Kontakt.io

- **Company:** Kontakt.io
- **Location:** New York, NY
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-07-13
- **Last confirmed live:** 2026-09-04
- **Apply:** https://jobs.ashbyhq.com/kontakt/88ad3a25-4395-4b73-aa4a-a2821cc4773d/application

**Skills:** AWS, Kubernetes, Docker, Terraform, Prometheus, Grafana, OpenTelemetry, Datadog, CI/CD, GitOps, Infrastructure as Code, HIPAA, SOC 2, Network Security, Access Management, Healthcare IT, EHR Data, FHIR, HL7 Interoperability, Real-time Distributed Systems

> The SRE Leader owns the reliability, performance, and automation of the cloud-based platform, ensuring 99.99% uptime and minimizing downtime. This role involves leading the SRE team, designing self-healing systems, and driving technical strategy for scalability and observability in a healthcare environment.

## Job description

About Kontakt.io http://Kontakt.io

Inside health systems, where every second can matter, operations are still spread across dozens of disconnected tools and platforms. https://kontakt.io/why-kontakt-io/Kontakt.io http://Kontakt.io is changing that.

We combine proprietary hardware, AI-powered intelligence, and deep integrations with the technology health systems already have in place to build real-time understanding of what's happening across their operations. That intelligence becomes the execution layer care teams have been missing, helping them make smarter decisions and deliver better patient care.

Backed by Goldman Sachs and trusted by leading health systems including HCA Healthcare, Sutter Health, AdventHealth, Trinity Health, Northwell Health, Cleveland Clinic, and the U.S. Department of Veterans Affairs, we’ve more than doubled our revenue and are rapidly scaling with a clear path toward $100M in annual recurring revenue.

If you're excited to solve hard problems and help health systems deliver better care, we'd love to meet you!

We’re looking for a Lead Site Reliability Engineer to own the reliability, performance, and automation of our cloud-based, real-time platform. This role will focus on keeping our platform running smoothly 24/7, minimizing downtime, improving observability, incident response, and self-healing automation. You will lead and scale the SRE team to ensure our infrastructure stays ahead of demand, operates efficiently, and meets the needs of our growing healthcare customers.

## WHAT YOU'LL DO

- Ensure 99.99% uptime across our cloud platform, meeting strict SLAs for healthcare customers.
- Design and implement self-healing, fault-tolerant systems to prevent failures before they happen.
- Define SLIs, SLOs, and SLAs, ensuring proactive performance monitoring and incident resolution.
- Architect and manage scalable cloud infrastructure (AWS) for massive real-time data processing.
- Optimize containerized environments (Kubernetes, Docker) to support multi-region deployments.
- Lead the adoption of infrastructure as code (Terraform) to fully automate infrastructure management.
- Build and refine a world-class monitoring, alerting, and logging system using Prometheus, Grafana, OpenTelemetry, and Datadog.
- Lead incident response and on-call operations, reducing mean time to detection (MTTD) and mean time to resolution (MTTR).
- Conduct blameless postmortems and continuously improve system resilience.
- Reduce manual intervention through automated deployment, scaling, and failover mechanisms.
- Partner with Security & Compliance teams to ensure infrastructure meets HIPAA and SOC 2 standards.
- Lead disaster recovery and business continuity planning to ensure critical healthcare services are always available.
- Drive technical strategy and roadmap for scalability, monitoring, and reliability engineering.
- Collaborate with Product, Engineering, and Infrastructure teams to align SRE initiatives with business priorities.

## WHAT YOU HAVE

- 10+ years of experience in Site Reliability Engineering or Cloud Infrastructure.
- Proven success scaling high-traffic, mission-critical platforms in SaaS, IoT, or healthcare.
- Deep expertise in cloud platforms (AWS), Kubernetes, and distributed systems.
- Strong background in monitoring, logging, and observability with Prometheus, OpenTelemetry, or similar tools.
- Hands-on experience with incident management, postmortems, and building resilient systems.
- Deep knowledge of CI/CD automation, GitOps, and infrastructure as code (Terraform, etc.).
- A mature leadership approach, with the ability to drive technical strategy while growing and mentoring a high-performance SRE team.
- Strong understanding of network security, access management, and compliance frameworks (HIPAA, SOC 2).

## BONUS POINTS IF YOU HAVE:

- Experience with healthcare IT, including EHR data, FHIR, and HL7 interoperability.
- Expertise in real-time distributed systems, event-driven architectures, or large-scale data pipelines.
- Prior experience leading on-call rotations and major incident management processes.

## LOGISTICS, PERKS & BENEFITS

- Built for collaboration - our team a hybrid schedule of 3 days/week minimum from our New York City office
- Equity in a high-growth company scaling toward $400M+ ARR and backed by leading investors
- Full health, dental, and vision coverage, a 401k, paid time off, paid parental leave and all the tools you need to do your best work
- Autonomy to solve meaningful problems with work that ships quickly and makes a difference

## Compensation

The expected salary range for this role is $200,000 – $250,000 for New York-based candidates. Actual compensation within this range will be determined based on relevant experience, skills, and qualifications. In exceptional cases, where a candidate’s experience or qualifications significantly exceed those anticipated for this role, we may consider the candidate for a more senior level. This role may also be eligible for equity and bonus compensation.

## About Kontakt.io

## Company Overview
- **One-liner**: Kontakt.io provides an intelligent orchestration platform for healthcare operations, using real‑time location systems (RTLS), AI, and IoT to optimize patient flow, asset management, and staff safety in hospitals.
- **Entity Type**: Private (Series C)
- **Headquarters**: New York, New York, United States
- **Founded**: 2013
- **Founders**: Philipp von Gilsa (CEO & Founder)

## Core Business
- **Primary industries**: Healthcare IT, RTLS (Real‑Time Location Systems), AI‑powered operations, Internet of Things (IoT)
- **Target customers**: Hospitals, healthcare systems, and care facilities (B2B, enterprise)
- **Mission statement**: “Transform healthcare with smart technology and AI – delivering exceptional outcomes at a sustainable cost.”

## Products & Services
- **Supply Chain Agent**: AI‑driven orchestration that automates inventory replenishment, reduces waste, and optimizes equipment utilization.
- **Access Agent**: Manages staff and patient access to resources, cutting equipment idle time, rentals, and searches by up to 80%.
- **Patient Flow Agent**: Predicts bed demand, reduces ED boarding hours, and improves room usage (20% boost reported).
- **Curiosity Engine**: Natural‑language analytics tool that lets operators test assumptions and generate insights from their own hospital data.
- **Patient Journey Analytics**: End‑to‑end visibility from admission to discharge, targeting a 15% reduction in length of stay.
- **Staff Safety**: Real‑time alerts and safety features to protect nurses and caregivers.
- **Asset Management**: RTLS‑based tracking for IV pumps, wheelchairs, and other high‑value equipment.
- **Hand Hygiene Module**: Compatible with existing hospital dispensers (launched March 2026).

All products are available as part of the Kontakt Intelligent Orchestration (KIO) platform, which integrates with Epic (available in the Epic Showroom Toolbox).

## Market Standing
- **Valuation**: Not publicly disclosed.
- **Key metric**: Annual revenue of ~$14.5 million (LinkedIn estimate, 2025). Total funding is a matter of conflicting reports: LinkedIn states $68.8 million (Series C $47.5 M led by Goldman Sachs Asset Management, April 2024), while CB Insights reports $55.52 million (including a grant). Both sources agree the latest round is Series C.
- **Notable investors**: Goldman Sachs Asset Management (lead Series C), Heartcore Capital, Credo Ventures, Sunstone Life Science Ventures, Tech5.
- **Growth signals**:
  - 135 total employees (Built In) / 104 employees (LinkedIn) – headcount up ~3.4% YoY.
  - Active job postings: 25+ open roles (LinkedIn), with a 25% YoY increase in job postings.
  - Trusted by “hundreds of hospitals worldwide.”
  - Nursing leader Mary Beth Kingston joined the Healthcare Advisory Board (Nov 2024).
  - Won two 2024 Merit Awards for Healthcare Technology.

## Competitive Advantages
- **Only AI platform in healthcare delivering “operational predictability”** – proactively predicts patient demand and aligns resources just‑in‑time.
- **Deep integration with Epic** (listed in Epic’s Toolbox), a critical channel for U.S. hospital adoption.
- **Patented indoor location technology** (5 patents covering sensors, geolocation, wireless locating).
- **Real‑world results** published on their site: 80% reduction in equipment rentals, 20% reduction in ED boarding, 30% improvement in asset utilization.
- **Agentic AI approach** – the platform acts as an “intelligence layer” that orchestrates care delivery rather than just tracking assets.

## Strategic Focus
- Expand agentic AI capabilities to further automate hospital workflows.
- Continue integrating with EHR systems (Epic and others) to provide predictive analytics at the point of care.
- Increase adoption in large health systems, particularly in North America and Europe (operations in 6 countries).
- Maintain focus on staff safety and patient flow as key growth verticals.

## Why Work Here
- **Culture**: Described as “makers and builders” – results‑driven, ambitious, and “not like every other company.” Emphasis on challenging the status quo and having fun.
- **Work model**: Hybrid with 3 days in office (Tuesday–Thursday). Monday encouraged but flexible. Remote flexibility depending on role and team. Offices in New York (HQ), Charleston (SC), Kraków (Poland), and North Charleston.
- **Perks & benefits** (per Built In):
  - Competitive compensation with equity (stock options plan), performance bonuses.
  - Generous PTO, healthcare (medical/dental/vision), life and disability insurance.
  - Gym membership, wellness initiatives.
  - Job training and conference attendance.
- **Employer rating**: 4.3/5 on LinkedIn (54 reviews) – high marks for work‑life balance (4.3), compensation (4.2), culture (4.2), career growth (4.1).
- **Careers page**: [jobs.ashbyhq.com/kontakt](https://jobs.ashbyhq.com/kontakt) – active roles include VP Sales, Senior Data Platform Engineer, Enterprise Account Executives, and Talent Acquisition Partner.

## Sources
1. [Kontakt.io website](https://kontakt.io/)
2. [Kontakt.io careers page](https://kontakt.io/why-kontakt-io/careers/)
3. [Built In company profile](https://builtin.com/company/kontaktio)
4. [LinkedIn company page](https://www.linkedin.com/company/kontakt-io)
5. [CB Insights company overview](https://www.cbinsights.com/company/kontakt)

## Other roles at Kontakt.io

- [Junior AP Accountant](https://feeny.ai/job/junior-ap-accountant-kontakt-io-krakow-ekv1barsx1p4) — Kraków, Poland
- [Technical Recruiter](https://feeny.ai/job/technical-recruiter-kontakt-io-new-york-djn3gn1wye05) — New York, NY
- [CEO Operations Associate](https://feeny.ai/job/ceo-operations-associate-kontakt-io-new-york-rbdr4y7b9q5a) — New York, NY
- [Senior Software Engineer](https://feeny.ai/job/senior-software-engineer-kontakt-io-new-york-50r5bqqte0n2) — New York, NY
- [Deployment Program Manager](https://feeny.ai/job/deployment-program-manager-kontakt-io-new-york-3y1ybh2vn005) — New York, NY
- [Sales Development Representative](https://feeny.ai/job/sales-development-representative-kontakt-io-new-york-d41ajy5sb9jr) — New York, NY
- [Enterprise Account Executive](https://feeny.ai/job/enterprise-account-executive-kontakt-io-florida-xe3t91newc16) — Florida
- [Director of Revenue Operations](https://feeny.ai/job/director-of-revenue-operations-kontakt-io-new-york-294ppq13e4gr) — New York, NY
- [Data Scientist Lead](https://feeny.ai/job/data-scientist-lead-kontakt-io-new-york-c8arfdfktbnm) — New York, NY
- [Senior Hardware Product Manager](https://feeny.ai/job/senior-hardware-product-manager-kontakt-io-new-york-tsbyarp3r33x) — New York, NY