--- title: 'Lead Site Reliability Engineer - Platform Engineering / SRE at Zenoti' canonical: 'https://feeny.ai/job/lead-site-reliability-engineer-platform-engineering-sre-zenoti-hyderabad-qvtnngjzcgrf' type: 'job' last_seen: '2026-10-15' --- # Lead Site Reliability Engineer - Platform Engineering / SRE at Zenoti - **Company:** Zenoti - **Location:** Hyderabad, India - **Posted:** 2026-10-09 - **Last confirmed live:** 2026-10-15 - **Apply:** https://job-boards.greenhouse.io/zenoti/jobs/8004591003 ## Job description Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more. Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending. Our platform is engineered for reliability and scale and harnesses the power of enterprise-level technology for businesses of all sizes Zenoti powers more than 30,000 salons, spas, medspas and fitness studios in over 50 countries. This includes a vast portfolio of global brands, such as European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga and TONI&GUY. Our recent accomplishments include surpassing a $1 billion unicorn valuation, being named Next Tech Titan by GeekWire, raising an $80 million investment from TPG, ranking as the 316th fastest-growing company in North America on Deloitte’s 2020 Technology Fast 500™. We are also proud to be recognized as a Great Place to Work CertifiedTM for 2021-2022 as this reaffirms our commitment to empowering people to feel good and find their greatness. To learn more about Zenoti visit: https://www.zenoti.com Lead Site Reliability Engineer Zenoti Platform Engineering / SRE  •  Hyderabad, Telangana, India Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more. Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending. Our platform is engineered for reliability and scale and harnesses the power of enterprise-level technology for businesses of all sizes. Zenoti powers more than 30,000 salons, spas, medspas and fitness studios in over 50 countries. This includes a vast portfolio of global brands, such as European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga and TONI&GUY. To learn more about Zenoti visit: https://www.zenoti.com ## About the Role We are looking for a Lead Site Reliability Engineer to own the reliability of Zenoti's non-database tier: web applications, APIs, analytics and reporting systems running on cloud infrastructure (preferably Azure). You will set the reliability bar, lead incident and observability practices, and work closely with engineering teams on resilient design and safe delivery. Database reliability is covered by a separate team; this role focuses on everything above it. What will I be doing? - Own the reliability, availability, performance and scalability of Zenoti's non-database platform: web applications, APIs/microservices, background processing, analytics and reporting workloads. - Define SLIs/SLOs/SLAs and error budgets for application and API components and drive their adoption across engineering teams. - Lead observability for applications: APM, distributed tracing, log aggregation, metrics, dashboards and actionable alerting that reduces noise and MTTD/MTTR. - Lead incident response for application-tier issues: triage, mitigation, root cause analysis, blameless postmortems and tracking of corrective actions to closure. - Drive capacity planning, load and performance testing, autoscaling and cost-efficiency of Azure-hosted application and analytics infrastructure. - Own reliability of the analytics stack (data pipelines, reporting and BI platforms such as Tableau) from a platform, availability and performance standpoint. - Review architecture and design of new services for resilience, fault tolerance, failover, graceful degradation and operability; provide architectural governance and cloud best practices. - Partner with development teams to improve build, release and deployment pipelines: safe rollouts, canary/blue-green strategies, rollback, release health checks and build structure. - Automate toil and operational workflows using Python or similar scripting languages and Infrastructure as Code. - Fully understand system inter-dependencies and limitations; functionally decompose complex problems into simple, straightforward solutions. - Exert technical influence over multiple teams, increasing their productivity and effectiveness by sharing deep knowledge and experience. - Mentor and guide engineers, assisting in their career development and coaching them on advanced technical issues. - Serve as SME for reliability trends, new and existing technologies, and architectural concepts; lead technical discussions with engineering leadership. - Be a self-starter who owns things from start to end with little oversight. What skills do I need? - 12+ years of overall experience in Software Engineering. - At least 4+ years of experience in Site Reliability Engineering / production operations of web and API-based systems. - Strong hands-on experience with public cloud, preferably Azure (App Service, AKS/VMs, Application Gateway/Front Door, Load Balancers, VNets, Storage, Azure Monitor/Application Insights, Key Vault). - Deep understanding of operating and troubleshooting web applications and REST APIs in production: HTTP, load balancing, caching, CDN, TLS, DNS and networking fundamentals. - Hands-on experience with monitoring and observability tools (New Relic, Datadog, Prometheus, Grafana, Azure Monitor or similar), including APM, log aggregation, distributed tracing, metrics and dashboards. - Solid understanding of CI/CD pipelines and build structure (Azure DevOps, Jenkins, TeamCity, GitLab or similar): able to read, debug and improve pipelines, artifact management and release strategies. Deep DevOps specialization is not required. - Experience with Infrastructure as Code (Terraform, ARM/Bicep or similar); configuration management experience (Ansible, Chef, Puppet) is a plus. - Solid experience in Python or a similar object-oriented or scripting language for automation. - Experience with microservices, distributed applications, containers (Docker/Kubernetes) and serverless on Azure. - Strong debugging skills on Windows and Linux, including IIS and .NET application troubleshooting (memory, CPU, thread and connection analysis). - Experience supporting analytics/reporting platforms or data pipelines (for example Tableau administration, ETL/ELT jobs, queues or streaming) is a plus. - Working knowledge of cloud security principles (identity and access, secrets management, network security, vulnerability remediation). - Experience with incident management, on-call practices, RCA and postmortems; excellent written and verbal communication. - Experience with the full software development lifecycle and delivery using Agile practices. - Good to have: Azure certifications (AZ-104, AZ-305, AZ-400) or equivalent. Why Zenoti? - Be part of an innovative company that is revolutionizing the wellness and beauty industry. - Work with a dynamic and diverse team that values collaboration, creativity, and growth. - Opportunity to lead impactful projects and help shape the global success of Zenoti's platform. - Attractive compensation. - Medical coverage for yourself and your immediate family. - Access to regular yoga, meditation, breathwork, and stress management sessions. We also include your family in benefit awareness initiatives. - Regular social activities, and opportunities to give back through social work and community initiatives. Join Zenoti and be a part of our mission to empower wellness businesses worldwide! Zenoti provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Zenoti provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. ## About Zenoti ## Company Overview - **One-liner**: Zenoti provides an all-in-one, AI-powered cloud platform for managing operations, marketing, and customer experience in the beauty, wellness, and fitness industries. - **Entity Type**: Private (funded; Series not specified, but last known valuation $1.5B in 2021) - **Headquarters**: Bellevue, Washington, USA (Seattle area) with major offices in Hyderabad, India - **Founded**: 2010 - **Founders**: Sudheer Koneru and Dheeraj Koneru ## Core Business - **Primary industries**: Beauty and wellness (salons, spas, medspas), fitness centers, and now expanding into gyms. - **Target customers**: B2B – small-to-large chains, single-location businesses, enterprise multi-location brands (30,000+ businesses across 50+ countries). - **Mission / purpose**: “Help our Spa, Salon, Medspa and Fitness owners feel good – so their customers feel GREAT.” ## Products & Services - **Zenoti OS**: The core cloud-based platform integrating booking, POS, CRM, payroll, inventory, marketing, online booking, and sales. Designed for reliability and scale with a 99.9% uptime SLA. - **AI Workforce**: A suite of AI agents deployed to automate front-office and back-office tasks: AI Receptionist (handles phone calls), Concierge, Lead Manager, Marketer, Scribe, and Dispute Manager. - **Zeenie**: An AI assistant that automates tasks, generates reports, finds information, and creates marketing content. - **Predictive analytics / Core ML models**: Slot prediction, demand forecasting, and customer insight tools built on aggregated data from 30,000+ businesses. ## Market Standing - **Valuation**: $1.5 billion (2021) – [GeekWire article](#) - **Key Metric**: Annual revenue grew nearly 40% in 2024; company is profitable – [GeekWire article](#) - **Notable Investors / Partners**: Advent International, TPG, Tiger Global, Steadview Partners, Norwest Venture Partners, Accel Partners (total funding $330M) – [GeekWire article](#) - **Growth Signals**: Expansion into fitness/gym sector; new executive hires (CFO Sean Blitchok, CCO Steve Hudek, SVP Marketing Doug Sechrist, President/COO Neal Singh); Deloitte Fast 500 revenue growth recognition in 2024 – [GeekWire article](#), [About page](#) ## Competitive Advantages - **Comprehensive data + AI integration**: Zenoti OS tightly couples end-to-end workflows with rich cross-customer data, allowing AI agents to be highly effective – a moat competitors lack. - **Industry-specific, cloud-native**: Built from the ground up for beauty/wellness, not a generic ERP; proven with 30,000+ businesses and 50+ countries. - **High adoption and reliability**: 98% staff adoption within first week of training; 99.9% uptime SLA. - **Profitable growth**: Unlike many SaaS peers, Zenoti is profitable while still growing rapidly, indicating strong unit economics. ## Strategic Focus - **AI automation as a growth lever**: Deploying conversational AI (receptionist, lead management) and predictive analytics to help customers increase revenue and efficiency. - **Adjacent market expansion**: Targeting fitness centers and gyms with a similar enterprise-grade solution. - **Potential IPO readiness**: CEO stated the company is “capable of going public” but is currently focused on growth and M&A opportunities – [GeekWire article](#) - **Continued platform investment**: Hiring heavily in product management (Payments, AI Workflows, APIs) and customer success – [Greenhouse job board](#) ## Why Work Here - **Culture**: Values include transparency, bold action, continuous learning, and “Hold Nothing Back.” Emphasis on diversity, equity, and inclusion with employee resource groups and community partnerships – [Careers page](#). - **Growth opportunities**: Structured learning, internal mobility, and scaling fast – “your career will too.” Recognition programs and global team collaboration. - **Work environment**: Cross-functional teams across time zones; offices in Hyderabad, Bellevue, and other global locations. Flexible and remote-friendly work style (implied by distributed teams). - **Impact**: Work on a platform that powers the world’s best beauty and wellness brands, with a direct impact on customers’ bottom lines. The Zenoti Foundation supports education, wellness, and sustainability. - **Recognition**: Gold and Silver cybersecurity innovation awards; G2 High Performer ratings – [About page](#) ## Sources 1. [Zenoti.com – AI Workforce and platform overview](https://www.zenoti.com/) 2. [Zenoti Careers page – Culture, DEI, values](https://www.zenoti.com/company/careers) 3. [Greenhouse job board – Open roles and locations](http://job-boards.greenhouse.io/zenoti) 4. [Zenoti About page – Story, awards, global footprint](https://zenoti.com/company/about-us) 5. [GeekWire – AI expansion, funding, revenue, fitness push](https://www.geekwire.com/2025/zenoti-bets-big-on-ai-as-profitable-software-maker-expands-beyond-beauty-sector-and-into-gyms/) ## Other roles at Zenoti - [Senior Product Specialist](https://feeny.ai/job/senior-product-specialist-zenoti-hyderabad-5b5d1s31apgr) — Hyderabad, India - [Lead Product Manager(SaaS + AI)](https://feeny.ai/job/lead-product-manager-saas-ai-zenoti-hyderabad-sjed7ngakh4c) — Hyderabad, India - [Lead Reliability Engineer - Network and Security](https://feeny.ai/job/lead-reliability-engineer-network-and-security-zenoti-hyderabad-xc49etngrg15) — Hyderabad, India - [Product Support Consultant - (2 to 5 yrs exp) - L1/L2 Client Support(Calls) - Night Shift](https://feeny.ai/job/product-support-consultant-2-to-5-yrs-exp-l1-l2-client-support-calls-night-kzmzmxydha4f) — Hyderabad, India - [Data Operator](https://feeny.ai/job/data-operator-zenoti-hyderabad-xsdr4s34ewhs) — Hyderabad, India - [Director of Payment Operations & Strategy](https://feeny.ai/job/director-of-payment-operations-strategy-zenoti-seattle-vc2mfp149rep) — Seattle, WA - [Lead - AI Data Intelligence (ETL,Azure, SQL, Python, Spark, Data Lakehouse) 7 - 11 years exp from SaaS companies](https://feeny.ai/job/lead-ai-data-intelligence-etl-azure-sql-python-spark-data-lakehouse-7-11-years-1am91trbj47e) — Hyderabad, India - [System Administrator - IT](https://feeny.ai/job/system-administrator-it-zenoti-hyderabad-5tvx6wvx8f7c) — Hyderabad, India - [Senior Software Engineer - Python, Data Engineering, AI](https://feeny.ai/job/senior-software-engineer-python-data-engineering-ai-zenoti-hyderabad-jhyx2f1y5d3b) — Hyderabad, India - [Senior Software Engineer - .NET + AI](https://feeny.ai/job/senior-software-engineer-net-ai-zenoti-hyderabad-d2771yw0m4h5) — Hyderabad, India