--- title: 'Lead Site Reliability Engineer at Zeta Global' canonical: 'https://feeny.ai/job/lead-site-reliability-engineer-zeta-global-bengaluru-5nhy52e2fapg' type: 'job' last_seen: '2026-09-10' --- # Lead Site Reliability Engineer at Zeta Global - **Company:** Zeta Global - **Location:** Bengaluru, India - **Posted:** 2026-07-15 - **Last confirmed live:** 2026-09-10 - **Apply:** https://job-boards.greenhouse.io/zetaglobal/jobs/6110468004 ## Job description Lead Site Reliability Engineer Key Responsibilities: - Implement and manage Service Level Objectives (SLOs), Service Level Indicators (SLIs), and error budgets to drive reliability efforts. - Develop systems that are resilient to failures and ensure 99.9%+ uptime for critical services. - Lead incident response and post-incident reviews (blameless postmortems), ensuring robust root cause analysis and continuous improvement of systems. - Automate incident detection and response using automated runbooks or predefined workflows. - Write software as needed to support reliability or efficiency needs. - Design and implement full observability across systems using modern tools like Open Telemetry for tracing, metrics, and logging. - Use capacity planning, forecasting, and performance testing to ensure that the systems scale effectively as the user base and load grow. - Collaborate with development and operations teams on building reliable, scalable, and high-performance services. - Ensure best practices are followed across infrastructure design, deployment, and maintenance using tools like AWS, Kubernetes, EKS, Fargate, etc. - Champion Infrastructure as Code (IaC) to provision, manage, and scale infrastructure using tools like Terraform, Pulumi, or similar. - Get involved in chaos engineering initiatives. - Participate on our on-call rotation. - Drive advanced alerting and anomaly detection applied to metrics Key Requirements: Experience & Qualifications: - 3-5 years of experience as an SRE, working in cloud-based environments and on-prem environments. - Deep understanding of Linux systems, networking, and systems administration. - Experience with cloud platforms like AWS, with a strong understanding of Kubernetes and container orchestration tools. - Hands-on experience with observability tools such as Honeycomb, Grafana, Prometheus, Thanos, ELK (Elastic Stack), or Loki. - Strong skills in at least one programming language (Python, Go) to write production level code. - Strong skills in shell scripting using bash or similar. • Experience with OpenTelemetry or other distributed tracing systems, including tracing, metrics, and logs integration. - Experience with Chaos Engineering methodologies and tools (Chaos Mesh, chaos monkey, AWS Fault Injection Simulator, etc. Skills & Knowledge: - Reliability-focused mindset with the ability to balance fast product iterations and system stability. - Solid understanding of SLOs, SLIs, and error budgets. - Hands-on knowledge of CI/CD pipelines and infrastructure automation. - Proven expertise in incident management, postmortems, and root cause analysis. - Knowledge of modern deployment strategies (e.g., blue-green deployments, canary releases) and resiliency patterns (circuit breakers, retry mechanisms, etc). Preferred Qualifications: - Experience with distributed systems. - Experience with statistical analysis applied to metrics. - Familiarity with high-performance, low-latency systems. - Strong problem solving skills. - Experience as on-call engineer. - Experience writing production level code. - Hands-on experience running Chaos Engineering drills and initiatives. Company Summary Zeta Global is a data-powered marketing technology company with a heritage of innovation and industry leadership. Founded in 2007 by entrepreneur David A. Steinberg and John Sculley, former CEO of Apple Inc and Pepsi-Cola, the Company combines the industry’s 3rd largest proprietary data set (2.4B+ identities) with Artificial Intelligence to unlock consumer intent, personalize experiences and help our clients drive business growth. Zeta Global is a leading AI-powered marketing technology company that enables enterprise brands to acquire, grow, and retain customers through intelligent, data-driven engagement. At the center of its innovation is the Zeta Marketing Platform (ZMP), which unifies customer data, identity, and advanced analytics to transform billions of data signals into actionable marketing intelligence and measurable business outcomes. Publicly traded on the New York Stock Exchange (NYSE: ZETA), Zeta is redefining modern marketing with Athena by Zeta™, a superintelligent, conversational agent embedded in ZMP that personalizes the marketer’s workspace, surfaces platform generated insights through natural dialogue and recommends next-best actions to help brands accelerate and optimize their marketing outcomes. ## About Zeta Global ## Company Overview - **One-liner**: Zeta Global is an AI-powered marketing cloud platform that unifies identity, intelligence, and omnichannel activation to help enterprise brands acquire, grow, and retain customers. - **Entity Type**: Public (NYSE: ZETA) - **Headquarters**: New York, NY, USA - **Founded**: 2007 - **Founders**: David A. Steinberg and John Sculley (former Apple CEO and Pepsi President) ## Core Business - Primary industry/industries: Marketing technology (MarTech), Advertising technology (AdTech), Artificial Intelligence - Target customers: Enterprise brands and scaled enterprises (defined as customers generating at least $100,000 in trailing twelve-month revenue); over 450 such customers across diverse verticals - Mission or purpose statement: "Accelerate Brand Growth" by enabling brands to build repeatable and scalable programs that drive higher ROI on marketing investments ## Products & Services - **Zeta Marketing Platform (ZMP)**: The core omnichannel marketing platform that leverages proprietary AI and trillions of consumer signals. It unifies identity, intelligence, and activation into a single platform, enabling personalized experiences across email, social media, web, SMS, connected TV, video, and more. - **Athena by Zeta™**: An agentic AI solution that puts AI at the center of every marketing decision, enabling automated workflows, spend optimization, and scaling of impact across the customer journey. - **Data & Analytics**: A proprietary opt-in database of unique global identifiers, providing deterministic attribution, real-time intent data, and interest/intent audiences for precise targeting and measurable outcomes. ## Market Standing - **Valuation/Market Cap**: Publicly traded on NYSE; market cap fluctuates (latest data not specified in search results) - **Key Metric**: Over 450 scaled enterprise customers; over 1,700 employees globally (as of investor relations page), with recent headcount exceeding 2,000 (as of life-at-Zeta page) - **Notable Investors/Partners**: Co-founded by John Sculley (former Apple CEO); recent strategic partnership announced with Palantir (June 2026) to build unified data and AI infrastructure for marketing - **Growth Signals**: Strategic partnership with Palantir; launch of Athena by Zeta™ for agencies; consistent expansion of enterprise customer base; global office presence across 12+ locations ## Competitive Advantages - **Proprietary Identity Data**: One of the industry’s largest proprietary opt-in databases, providing a unique foundation for deterministic attribution and real-time intent targeting. - **Unified Platform**: Combines identity, intelligence, and activation into a single platform, eliminating the need for multiple point solutions and vendor silos—directly addressing a key pain point for CMOs. - **AI-First Approach**: Leverages advanced AI and agentic AI (Athena) to automate and optimize marketing workflows, making sophisticated marketing simple and scalable. - **Founding Leadership**: Co-founded by a former Apple CEO, bringing deep industry credibility and strategic vision. ## Strategic Focus - **AI and Automation**: Deepening investment in agentic AI (Athena by Zeta) to automate marketing decisions and workflows, reducing manual effort for marketers. - **Partnership Ecosystem**: Expanding strategic partnerships (e.g., Palantir) to build unified data and AI infrastructure, opening new capabilities for enterprise clients. - **Agency Channel**: Bringing Athena by Zeta to agencies, extending the platform’s reach beyond direct enterprise customers. - **Global Expansion**: Maintaining and growing a global footprint with offices in the US, India, Europe, and South America to serve multinational clients. ## Why Work Here - **Culture & Values**: Emphasizes "Achieving the Impossible™" with virtues like "Curiosity Beats Certainty," "Fearless Exploration," "Always Learning," and "Humanize." The culture is described as collaborative, innovative, and supportive of individual growth. - **Diversity & Inclusion**: Active Employee Resource Groups (ERGs) for LGBTQIA+, women, Hispanic/Latinx, Asian & Pacific Islander, Black community, neurodiverse employees, and sustainability-focused groups. - **Work Policy**: Offers hybrid and remote work options, with in-office events and virtual engagement. Specific policies vary by role and location. - **Benefits**: Competitive pay equity, 401k with company match, Employee Stock Purchase Plan, flexible time off, generous parental leave, wellness programs (Caravan app, gym discounts), commuter benefits, and adoption assistance. In the US, includes medical, dental, vision, STD/LTD, life insurance. EMEA offices offer pensions, work-from-home allowances, and lunch vouchers. - **Career Growth**: Emphasizes "Always Learning" as a core virtue, with opportunities for mentorship, cross-functional collaboration, and internal mobility. Hiring process includes a first chat with Talent, team interviews, and an onboarding program designed for connection. - **Global Presence**: Opportunity to work in major hubs like New York, San Francisco, Los Angeles, Nashville, London, Paris, Prague, Hyderabad, Bangalore, and more. ## Sources 1. [Zeta Global Official Site](https://zetaglobal.com/) 2. [Zeta Global - Our Story and Mission](https://zetaglobal.com/about/our-story/) 3. [Zeta Global - Benefits and Hiring](https://zetaglobal.com/about/benefits-and-hiring/) 4. [Zeta Global - Investor Relations](https://investors.zetaglobal.com/overview/default.aspx) 5. [Zeta Global - Life at Zeta](https://zetaglobal.com/about/life-at-zeta/) 6. [Zeta Global - Careers Page (Greenhouse)](https://job-boards.greenhouse.io/zetaglobal) ## Other roles at Zeta Global - [Senior Client Success Manager](https://feeny.ai/job/senior-client-success-manager-zeta-global-united-states-r743pc34cyw3) — United States - [Senior Data Scientist — Data Cloud Acceleration](https://feeny.ai/job/senior-data-scientist-data-cloud-acceleration-zeta-global-berlin-59d9h475na4k) — Berlin, Germany / Copenhagen, Denmark / Prague - [Senior Software Engineer - Automation & Tooling](https://feeny.ai/job/senior-software-engineer-automation-tooling-zeta-global-bengaluru-bb760nfknsw7) — Bengaluru, India - [Associate Analyst](https://feeny.ai/job/associate-analyst-zeta-global-hyderabad-x5qvrsr2y36g) — Hyderabad, India - [Data Engineer, Data Cloud International](https://feeny.ai/job/data-engineer-data-cloud-international-zeta-global-copenhagen-1nkkjxgb21sq) — Copenhagen, Denmark - [Assistant Manager – Billing](https://feeny.ai/job/assistant-manager-billing-zeta-global-hyderabad-8bzktanp12vt) — Hyderabad, India - [Manager, Data Cloud Intelligence](https://feeny.ai/job/manager-data-cloud-intelligence-zeta-global-atlanta-ybe65ec1axxs) — Atlanta, GA - [Manager, Data Cloud Intelligence](https://feeny.ai/job/manager-data-cloud-intelligence-zeta-global-new-york-2n8p8bcfdfsk) — New York, NY - [Vice President - Impact Partners](https://feeny.ai/job/vice-president-impact-partners-zeta-global-london-hyyes524rbh0) — London, United Kingdom - [Senior Analyst, Analytics and Insights (Programmatic)](https://feeny.ai/job/senior-analyst-analytics-and-insights-programmatic-zeta-global-bengaluru-xetmrpps7pe5) — Bengaluru, India