---
title: 'Lead Software Engineer – AI Platform Engineering at Neuron 7'
canonical: 'https://feeny.ai/job/lead-software-engineer-ai-platform-engineering-neuron-7-bengaluru-h28zksj7mt6g'
type: 'job'
last_seen: '2026-09-12'
---

# Lead Software Engineer – AI Platform Engineering at Neuron 7

- **Company:** Neuron 7
- **Location:** Bengaluru, India
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-08-03
- **Last confirmed live:** 2026-09-12
- **Apply:** https://jobs.lever.co/neuron7/ab69b2e7-0c54-41e8-80d6-7bf13f9321a5

## Job description

Lead Software Engineer – AI Platform Engineering Location: Bangalore, India (Hybrid)

## About Neuron7.ai

Neuron7.ai is a leading Enterprise AI company building Agentic AI solutions that help Fortune 500 organizations transform customer service and field operations. Our AI platform enables enterprises to diagnose, resolve, and automate complex service issues using Large Language Models (LLMs), enterprise knowledge, and intelligent automation. As part of our Customer Engineering organization, you'll work directly with some of the world's largest enterprises, helping them deploy and scale AI solutions that deliver measurable business outcomes.

## Role Overview

We are looking for a Lead Software Engineer – AI Solutions with 10–12 years of experience who enjoys solving complex customer problems and building enterprise-grade AI solutions. This is a customer-facing technical leadership role, where you'll partner with enterprise customers, Product, Engineering, and AI teams to design, customize, and implement AI-powered solutions. The ideal candidate combines strong software engineering expertise with excellent communication and stakeholder management skills.

## Key Responsibilities

Customer Engagement Partner with enterprise customers to understand their business challenges and technical requirements. Lead technical discovery sessions, architecture discussions, and solution design workshops. Translate customer requirements into scalable AI-powered solutions. Serve as a trusted technical advisor throughout implementation and deployment. Support customer onboarding, production rollouts, and post-deployment optimization. Solution Development Design, develop, and customize AI-powered applications using Neuron7's platform. Build integrations with customer enterprise systems, APIs, CRMs, and knowledge repositories. Develop scalable backend services, workflows, and automation using Java or Python. Configure and optimize Retrieval-Augmented Generation (RAG) pipelines and AI agents. Troubleshoot complex production issues and provide technical guidance to customers. Technical Leadership Lead solution architecture for strategic customer implementations. Mentor engineers and promote engineering best practices. Drive code reviews, design reviews, and technical quality. Collaborate with Product and Engineering teams to influence product improvements based on customer feedback. Cross-Functional Collaboration Work closely with Product Management, AI Research, Customer Success, and Professional Services teams. Share customer insights to improve product capabilities. Contribute to reusable implementation frameworks and best practices.

Required Qualifications Bachelor's or Master's degree in Computer Science or a related field. 10–12 years of software engineering experience, including customer-facing implementation or solution engineering. Strong hands-on programming experience in Java (Spring Boot) or Python. Experience designing and building scalable distributed systems and APIs. Strong understanding of software architecture, integration patterns, and cloud-native applications. Experience integrating enterprise applications using REST APIs and event-driven architectures.

AI & Technical Experience Hands-on experience with one or more of the following: Large Language Models (OpenAI, Anthropic, Gemini, Llama) Retrieval-Augmented Generation (RAG) AI Agents and Agentic AI frameworks LangChain, LangGraph, LlamaIndex, CrewAI, or similar frameworks Prompt engineering and AI workflow orchestration Vector databases (Pinecone, Weaviate, Milvus, FAISS, Chroma) Enterprise search and knowledge management solutions

Customer-Facing Skills Experience working directly with enterprise customers during implementation and deployment. Ability to communicate complex technical concepts to both technical and business stakeholders. Strong presentation and solution architecture skills. Experience leading customer workshops and technical discussions. Ability to manage multiple customer engagements simultaneously. Strong problem-solving and stakeholder management skills.

## Preferred Qualifications

Experience in Customer Engineering, Solutions Engineering, Professional Services, or Technical Consulting. Experience implementing SaaS or Enterprise AI solutions. Knowledge of ServiceNow, Salesforce, SAP, Microsoft Dynamics, or similar enterprise platforms. Experience working with Fortune 500 customers. Exposure to cloud platforms (AWS, Azure, or GCP). Willingness to travel occasionally to customer locations, if required.

Success in This Role You'll be successful if you: Build trusted relationships with enterprise customers. Deliver high-quality AI solutions that solve real business problems. Influence product direction through customer feedback. Lead complex customer implementations successfully. Mentor engineers and contribute to technical excellence. Represent Neuron7 as a trusted technical advisor.

Why Join Neuron7? Work on cutting-edge Agentic AI products used by Fortune 500 enterprises. Collaborate with world-class AI researchers, engineers, and product leaders. Solve complex customer challenges using innovative AI technologies. Competitive compensation and ESOPs. Comprehensive health insurance. Hybrid work environment. Opportunity to shape the future of Enterprise AI and customer success. Neuron7 is an Equal Opportunity Employer. We celebrate diversity and are

## About Neuron 7

## Company Overview
- **One-liner**: Neuron7.ai helps enterprises turn disconnected service data and expertise into AI agents that diagnose and resolve complex technical issues in seconds.
- **Entity Type**: Private (Series B)
- **Headquarters**: San Jose, California, USA
- **Founded**: 2020
- **Founders**: Niken Patel (CEO) and Vinay Saini (Head of Customer and Product Delivery)

## Core Business
- **Primary industry**: AI-powered resolution intelligence for field service, technical support, and customer care.
- **Target customers**: Fortune 1000 enterprises managing complex technical equipment – medical devices, high-tech manufacturing, industrial systems, payment technology, telecom.
- **Mission**: Make expertise scalable by capturing and operationalizing tribal knowledge across service teams.

## Products & Services
- **[Neuron7 Platform](https://www.neuron7.ai/)**: A resolution intelligence layer that ingests structured and unstructured data (product manuals, support tickets, device logs, resolutions) and connects to existing CRM/FSM systems (Salesforce, ServiceNow, SAP, Microsoft). Delivers deterministic root-cause guidance, predictive failure alerts, and guided troubleshooting.
- **[Neuro AI Agent](https://www.neuron7.ai/)**: A next-generation AI agent that reasons, guides, and resolves complex service issues in real time, moving beyond search and recommendations.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed.
- **Key Metric**: Total funding of **$44M (Series B)** led by Smith Point Capital (founded by former Salesforce Co-CEO Keith Block), with participation from Nexus Venture Partners, Battery Ventures, and ServiceNow Ventures. [pitchbook.com](https://pitchbook.com/profiles/company/459738-19)
- **Notable Investors/Partners**: Smith Point Capital, Nexus Venture Partners, Battery Ventures, ServiceNow Ventures. Microsoft recognized Neuron7 as a Partner of the Year finalist.
- **Growth Signals**:
  - 90%+ resolution accuracy in complex technical environments.
  - 46% faster resolutions, 24% lower parts cost, 14-point CSAT lift.
  - Deployed across 8,000+ technicians in 60+ regions.
  - Headcount ~129 employees (PitchBook) – growing with roles in engineering, customer success, and forward deployment.

## Competitive Advantages
- **Service Expertise Graph**: Built from actual case history, not just document search. Provides deterministic, grounded resolution guidance that improves with every closed case.
- **Predictive intelligence**: Predicts failures before they occur, reducing downtime and revisits.
- **No replacement of existing systems**: Operates as an intelligence layer on top of Salesforce, ServiceNow, SAP, etc., with pre-built connectors requiring no custom development.
- **Rapid deployment**: Pilots in weeks, not months.

## Strategic Focus
- Scaling AI agents (Neuro) for increasingly complex service operations across high-value industries.
- Deepening integrations with enterprise CRM/FSM ecosystems.
- Expanding geographic presence (roles in Bangalore, India, and remote U.S.).

## Why Work Here
- **Culture**: Founded by leaders with deep enterprise service experience; emphasis on operational intelligence and AI innovation.
- **Work Policy**: Hybrid roles in San Jose (HQ) and Bangalore; remote options available for certain positions (e.g., Technical Customer Success Manager – USA). [builtin.com](https://builtin.com/company/neuron7ai)
- **Notable perks**: Opportunity to work on cutting-edge AI/ML for mission-critical enterprise problems; collaboration with Fortune 1000 customers; fast-growing startup with strong investor backing.
- **Engineering culture**: Focus on AI, NLP, full-stack engineering, and forward deployment; roles include Lead Software Engineer, Principal Architect, Senior Forward Deployment Engineer.

## Sources
1. [neuron7.ai](https://www.neuron7.ai/)
2. [neuron7.ai/about-us](https://www.neuron7.ai/about-us)
3. [pitchbook.com](https://pitchbook.com/profiles/company/459738-19)
4. [builtin.com](https://builtin.com/company/neuron7ai)
5. [jobs.lever.co/neuron7](https://jobs.lever.co/neuron7)

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