---
title: 'Lead Support Engineer at WPP Media'
canonical: 'https://feeny.ai/job/lead-support-engineer-wpp-media-los-angeles-z0jx1wcnmhzx'
type: 'job'
last_seen: '2026-10-15'
---

# Lead Support Engineer at WPP Media

- **Company:** WPP Media
- **Location:** Los Angeles, CA / San Francisco, CA
- **Compensation:** $75k–$180k
- **Posted:** 2026-10-09
- **Last confirmed live:** 2026-10-15
- **Apply:** https://job-boards.greenhouse.io/wppmedia/jobs/5449093008

## Job description

## About WPP Media

WPP is the trusted growth partner for the world’s leading brands. With exceptional talent, trusted data and intelligence, and world-class partnerships – all united by our pioneering agentic marketing platform, WPP Open – we help clients navigate change, capture opportunity, and deliver transformational growth.

WPP Media is WPP's AI-driven media operating unit, bringing together media, data, and partnerships to deliver creative personalisation at scale. Connected through WPP Open and powered by Open Intelligence, clients see exactly where, how, and why their media investment is working.

For more information, visit wppmedia.com.

## Role Summary and Impact

This role is within WPP Media, where you will be instrumental in owning production stability, observability, and system health for a mission-critical global campaign governance and compliance platform. As Lead Support Engineer, you will provide advanced L2+ and L3-oriented support for a system running natively on Google Cloud Platform (GCP). You will investigate complex production issues, implement minor code-level fixes in Python, lead root cause analysis, and improve the reliability of distributed systems. Working closely with the EMEA-based Engineering Tech Lead, Product Owner, and Quality Assurance partners, you will connect production insights with technical roadmap priorities.

The opportunity combines hands-on Site Reliability Engineering (SRE) with technical squad leadership. A foundational monitoring and alerting setup is already in place, giving you the platform to evaluate the current approach, define a clear observability direction, and strengthen system health monitoring across the environment. You will automate runbooks, reduce manual operational effort, and help shape the future support squad for a dedicated product used across global advertising campaigns.

## Key Responsibilities

- Own production stability, system health, and observability for a mission-critical campaign governance and compliance platform running on GCP.
- Diagnose and resolve complex, intermittent, and high-priority incidents across application, database, infrastructure, and networking layers.
- Read, debug, and implement minor fixes and patches directly within the existing Python production codebase.
- Define and advance the observability strategy using GCP Cloud Logging, Cloud Monitoring, Error Reporting, Prometheus, PromQL, and suitable service level indicators and objectives.
- Lead incident response, post-incident reviews, and end-to-end root cause analysis, partnering with the EMEA Engineering team on permanent remediation.
- Monitor execution flows, performance, data refreshes, automated checks, and recurring compliance reporting to ensure reliable system operation.
- Identify opportunities to automate manual support activity, develop and maintain runbooks, and reduce operational toil.
- Provide technical leadership to the L2+ support squad through coaching, knowledge sharing, prioritization, and effective handovers.
- Partner with Product, Engineering, and Quality Assurance teams to assess operational risk, improve release and change management, and influence technical roadmap decisions.

## Skills and Experience

- Advanced education in computer science, software engineering, information technology, or a related technical discipline, or equivalent practical experience.
- Strong, current Python proficiency, including the ability to read, debug, and implement fixes directly within a shared production codebase.
- Deep, hands-on experience supporting enterprise systems on Google Cloud Platform, including Compute Engine, Google Kubernetes Engine, Cloud SQL, BigQuery, Pub/Sub, Firestore, Cloud Functions, Identity and Access Management, and virtual private cloud networking.
- Complex production troubleshooting and root cause analysis experience across distributed systems, including leadership of post-incident reviews.
- Strong experience with Docker and Kubernetes, particularly deploying, managing, and troubleshooting applications running in Google Kubernetes Engine.
- High proficiency with GCP Cloud Logging, Cloud Monitoring, Error Reporting, Prometheus, and PromQL, including establishing service level indicators and service level objectives.
- Experience using Terraform for infrastructure as code, tracing infrastructure-level issues, and identifying improvements to infrastructure management.
- Strong Python and Bash scripting skills for automating support tasks, parsing logs, developing operational tools, and reducing manual effort.
- Solid querying and troubleshooting experience across Firestore, BigQuery, PostgreSQL, and MySQL.
- Experience leading, mentoring, or serving as a technical lead for a squad or technical team, along with strong knowledge of Incident, Problem, and Change Management practices and the software development lifecycle.

Life at WPP Media & Benefits

Our passion for shaping the next era of media is powered by our commitment to Be Extraordinary, investing in our employees to inspire transformational creativity. We also Lead Optimistically, firmly believing in and Championing Growth and Development for every individual. This commitment allows WPP Media employees to leverage the extensive global WPP Media & WPP networks to pursue their passions, build vital professional connections, and learn at the cutting edge of marketing and advertising.

We Create an Open environment built on trust and respect, where everyone feels they belong and has opportunities to progress. This inclusive culture is fostered through a variety of employee resource groups and frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events. Our comprehensive benefits package reflects this commitment, including competitive medical, group retirement plans, vision, and dental insurance, significant paid time off, preferential partner discounts, and employee mental health awareness days.

WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We believe the best work happens when we're together, fostering creativity, collaboration, and connection in this open and supportive environment. That's why we've adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process. Please note that while our philosophy is the same across WPP, benefits may vary by office/country.

WPP Media is committed to providing equal employment opportunities to all qualified applicants and employees. Employment decisions are made without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, or any other status protected by applicable federal, state, or local law.

If you require a reasonable accommodation to participate in the application or interview process, please contact the hiring team to discuss your needs.

Please read our Privacy Notice (https://www.wppmedia.com/pages/privacy-policy) for more information on how we process the information you provide.

While we appreciate all applications received, only those candidates selected for an interview will be contacted.

The base salary range for this position at the time of this posting is indicated below. Individual compensation varies based on job-related factors, including location, business needs, level of responsibility, experience, and qualifications. We offer a competitive benefits package, go to https://mybenefits.wpp.com/public/welcome for more details.

US Pay Range $75,000—$180,000 USD

Please read our [Privacy Notice](https://www.wppmedia.com/pages/privacy-policy#:~:text=WPP%20Media%20Privacy%20Notice%20for%20Recruitment) for more information on how we process the information you provide.

## About WPP Media

## Company Overview
- **One-liner**: WPP Media is WPP's global media collective that combines AI, data, and creative to deliver intelligent growth for the world's leading brands.
- **Entity Type**: Division of Public Company (WPP plc – LSE: WPP, NYSE: WPP)
- **Headquarters**: New York, United States
- **Founded**: Not publicly available (parent WPP plc founded 1971; WPP Media formed as a unified media collective in recent years)
- **CEO**: Brian Lesser (CEO, WPP Media)

## Core Business
- **Industry**: Advertising Services, Media Planning & Buying, Marketing Technology
- **Target Customers**: B2B and B2C enterprise brands across all sectors; global clients include major Fortune 500 companies
- **Mission or Purpose Statement**: "Intelligent growth for the AI era" – helping brands harness data, AI, and media to drive measurable outcomes.

## Products & Services
- **Open Media Studio (OMS)**: An end-to-end media delivery platform integrated with WPP Open, enabling scaled creative, production, data, commerce, and personalized media execution. (SaaS/Platform)
- **Open Intelligence**: An AI-enabled data solution that unifies fragmented data across ecosystems into predictive marketing intelligence, supporting privacy-first activation. (Data & Analytics Platform)
- **Data and Technology Consulting**: Consulting services for data strategy, technology architecture, advanced analytics, audience insight, cloud integration, and platform adoption. (Service)
- **Media Management & Delivery**: Expert activation, smart investment, strategic partnerships, and proprietary media solutions powered by AI and advanced analytics for personalized advertising at global scale. (Service)
- **Service and Strategy**: Dedicated teams offering deep sector expertise, creative strategy, and business outcomes aligned with client goals. (Service)

## Market Standing
- **Valuation/Market Cap**: Not disclosed separately (parent WPP plc market cap approx. £8 billion as of July 2025)
- **Key Metric**: $65 billion in managed media annually (from wppmedia.com)
- **Notable Investors/Partners**: WPP is publicly traded; works with hundreds of global brands including many Fortune 500 companies. Key technology partners include major cloud and AI providers.
- **Growth Signals**:
  - 40,000+ media experts worldwide
  - 160 offices across 80+ markets
  - 1,600+ active job postings (LinkedIn, July 2025) with +8.7% monthly job growth
  - Strong investment in AI-first capabilities and privacy-forward data unification

## Competitive Advantages
- **Scale**: One of the largest media buying organizations globally, managing $65B in media.
- **AI Integration**: End-to-end platform (OMS + Open Intelligence) deeply embedded with AI for predictive analytics, automation, and personalization.
- **Integrated Ecosystem**: Unique ability to unify media, data, creative, production, and commerce under one roof.
- **Global Reach**: 40k+ experts in 80+ markets providing local insights with global execution.
- **WPP Network**: Access to 100,000+ experts across WPP's integrated agency network.

## Strategic Focus
- **AI-Driven Growth**: Embedding AI across all capabilities to deliver smarter, faster, more measurable outcomes.
- **Privacy-First Data Unification**: Building Open Intelligence as a secure, cross-ecosystem data platform that respects consumer privacy.
- **Talent Development**: Investing in AI-enabled learning frameworks and internal mobility to future-proof skills.
- **Sustainability & Inclusion**: Part of WPP's broader commitment to building better futures for people, planet, clients, and communities.

## Why Work Here
- **Culture**: Described as open, optimistic, and extraordinary – with emphasis on collaboration, innovation, and challenging the status quo.
- **Growth**: AI-enabled learning framework, cross-team mobility across WPP’s global network of 100k+ experts.
- **Work Environment**: Hybrid/office-based roles across 160 offices; global opportunities in 80+ markets.
- **Perks**: Competitive compensation, performance-based rewards, access to cutting-edge AI tools, and work with leading global brands.
- **Team**: Join a collective of 40k+ media experts, data scientists, technologists, and creatives.

## Sources
1. [wppmedia.com](https://www.wppmedia.com/)
2. [WPP Media Company Info](https://www.wppmedia.com/company-info)
3. [WPP Media Careers](https://www.wppmedia.com/careers)
4. [WPP Media – What We Do](https://www.wppmedia.com/what-we-do)
5. [WPP Media LinkedIn](https://www.linkedin.com/company/wpp-media)
6. [WPP Media Greenhouse Careers](https://job-boards.greenhouse.io/wppmedia)

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