---
title: 'Lead Support & QA Engineer (F/H) at ILLUIN Technology'
canonical: 'https://feeny.ai/job/lead-support-qa-engineer-f-h-illuin-technology-paris-1svcm1ce1w6b'
type: 'job'
last_seen: '2026-09-06'
---

# Lead Support & QA Engineer (F/H) at ILLUIN Technology

- **Company:** ILLUIN Technology
- **Location:** Paris, France
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-07-23
- **Last confirmed live:** 2026-09-06
- **Apply:** https://jobs.ashbyhq.com/illuin/97cfea3c-9bec-4274-934b-cd4dd8461f0d

## Job description

Acteur majeur de l'IA Générative en France et en Europe, ILLUIN Technology conçoit des solutions sur-mesure et des produits propriétaires (ILLUIN Dialogue, Doc Automation, Analyze) déployés chez de grands comptes aux exigences élevées.

Soutenus par un investissement stratégique de 25 millions d'euros mené par Seven2, nous traversons une phase de structuration forte. Notre équipe compte aujourd'hui plus de 170 collaborateurs. Nous attachons une importance particulière à maintenir un niveau d'excellence technique tout en préservant un environnement de travail sain et exigeant (classé 1er au label HappyIndex®AtWork).

## LE CONTEXTE ET L'ENJEU DU POSTE

Avec l'augmentation du nombre de clients et l'évolution rapide de nos produits, nous devons renforcer notre organisation opérationnelle.

Nous créons le rôle de Lead Support & QA Engineer avec un double objectif :

1. Assurer un suivi irréprochable des sollicitations clients et rationaliser les flux d'escalade vers les équipes de développement.
2. Élever le niveau d'exigence sur la qualité avant les mises en production.

## VOS MISSIONS

1. Support client & Qualification technique

- Traiter, qualifier et diagnostiquer les demandes et incidents remontés par nos clients B2B (Niveau 1 & 2).
- Utiliser les outils de suivi et d'observabilité pour isoler la cause d'un problème (erreurs API, logs, configurations).
- Assurer la communication avec les clients pour les tenir informés de l'avancement de leurs tickets.

1. Orchestration & Coordination

- Suivre le cycle de vie des tickets complexes et organiser le passage vers les équipes de développement (Niveau 2/3) lorsque cela est nécessaire.
- Veiller à ce que les équipes techniques ne soient sollicitées que sur des sujets qualifiés et documentés.
- Améliorer les processus de ticketing internes (automatisation, workflows, règles d'escalade).

1. Assurance Qualité (QA)

- Exécuter des campagnes de tests fonctionnels et de recette sur nos environnements de pré-production avant chaque livraison majeur ou mise à jour.
- Identifier les régressions, remonter les bugs de façon précise et suivre leur correction.
- Participer progressivement à la définition des stratégies de test applicatif.

1. Capitalisation & Retour d'expérience

- Alimenter et maintenir la base de connaissances interne ainsi que la documentation produit destinée aux clients.
- Identifier les problèmes récurrents pour remonter du feedback structuré aux équipes Produit.

## VOTRE PROFIL

## CE QUE NOUS RECHERCHONS AVANT TOUT

- Expérience : 2 à 5 ans d'expérience sur un poste de Support Technique (L2/L3), d'Ingénieur QA ou de Support Applicatif, idéalement au sein d'un éditeur de logiciels SaaS ou d'une entreprise tech.
- Aisance technique : Vous savez inspecter une requête via l'outil développeur du navigateur, lire des données structurées (JSON), interroger une API REST et naviguer dans des outils de monitoring (Datadog, Sentry, etc.).
- Maîtrise des outils de support : Vous avez une bonne pratique de Jira Service Management (JSM) ou d'un outil équivalent, et vous savez y configurer des workflows simples.
- Communication : Vous faites preuve de pédagogie et de rigueur rédactionnelle, aussi bien face à un client B2B qu'auprès des équipes de dev.

## UN PLUS POUR VOTRE CANDIDATURE

- Des connaissances en scripting ou programmation (Python, JavaScript/TypeScript).
- Une première approche des outils d'automatisation de test (Playwright, Cypress) ou d'outils d'IA (LLMs, RAG).
- Une première expérience d'encadrement ou d'animation d'une petite équipe support/QA.

## CE QUE NOUS OFFRONS

- Un rôle pivot dans une entreprise tech en forte croissance, avec un réel impact sur la satisfaction client et la qualité produit.
- L'opportunité de monter en compétences sur des produits IA de pointe.
- Un cadre de travail stimulant.

## About ILLUIN Technology

## Company Overview
- **One-liner**: ILLUIN Technology is a French AI and advanced digital solutions company that designs, deploys, and industrializes custom AI, data engineering, and software engineering projects for enterprises.
- **Entity Type**: Private (bootstrapped/profitable services company; no public funding rounds disclosed)
- **Headquarters**: Paris, France
- **Founded**: 2017
- **Founders**: Not publicly disclosed on the website or in major sources

## Core Business
- **Primary industry**: AI & Digital Services / AI Consulting & Engineering
- **Target customers**: B2B, Enterprise clients requiring custom AI, data, and software solutions
- **Mission statement**: "Changing the code(s) is creating with our customers the future of digital technology and AI that will have the greatest possible impact on society."

## Products & Services

- **nAIxt**: A low-code AI studio for developing, orchestrating, deploying, and monitoring custom agentic, generative, composite, and multimodal AI configurations.
- **Automated System**: A product suite for designing, deploying, and managing conversational assistants that combine GenAI AI Agents with guided decision trees.
- **Dialogue**: A state-of-the-art product suite for building conversational AI solutions.
- **Analyze**: A data analytics platform that connects various data sources, selects analytics engines, and generates customized dashboards for insights.
- **Custom AI, GenAI & Data Science Services**: End-to-end project design and industrialization, covering Data Science, Data Engineering, DataOps, MLOps, and Software Engineering.
- **Data Engineering Services**: Building reliable, scalable data pipelines integrated into existing systems.
- **Software Engineering Services**: From demonstrator to industrialized, IS-integrated, resilient, modular solutions.

## Market Standing
- **Valuation/Market Cap**: Not publicly available (private company).
- **Key Metric**: 100+ experts on the team; ranked #1 in its category in the HappyAtWork Index for 2024 and 2025.
- **Notable Investors/Partners**: Partners include Latitudes, Paris Digital Lab (for Tech4Good and student coaching), and an ecosystem of academic, scientific, technical, integration, and distribution partners.
- **Growth Signals**: Strong internal R&D focus (8 years of R&D); high employee satisfaction scores (100% for salary/recognition, 96.1% for agility/work organization); active open-source contributions (37 public repos on GitHub, including the popular ColPali project with 2,668 stars).

## Competitive Advantages
- **Technical Excellence**: Engineers come from top European training programs and are recognized as high-level experts in AI, Software Engineering, and Data Engineering.
- **Speed & Business Vision**: Teams combine deep technical expertise with rapid understanding of business challenges and sector specialization.
- **Maker DNA**: Described by customers as "pleasant, committed personalities working alongside in-house teams, who like to roll up their sleeves to find elegant solutions to complex problems."
- **Multidisciplinary Expertise**: Covers the full stack from Data Science to Software Engineering, enabling end-to-end project ownership.
- **Proprietary Technology Suite**: The nAIxt low-code AI studio and other internal products provide a competitive edge in delivering complex AI solutions quickly.

## Strategic Focus
- **Agentic AI**: Fully embracing the agentic AI paradigm, with the ILLUIN Technology suite designed to turn the potential of AI agents into reality (saving employee time, ultra-personalizing customer experience, advanced process automation).
- **R&D Innovation**: Significant investment in R&D (8 years of dedicated research) to push the boundaries of the state of the art and accelerate its application in organizations.
- **Positive Impact**: Committed to having a positive impact on customers, users, and society through high-performance, elegant, and useful products.
- **Talent Development**: Focus on selective recruitment, troop loyalty, and a fulfilling intellectual environment to maintain elite team quality.

## Why Work Here
- **Culture & Environment**: Ranked #1 in its category in the HappyAtWork Index for 2024 and 2025, with a commitment score of 81/100. Employee satisfaction scores include 100% for salary/recognition, 96.1% for agility/work organization, 94.6% for professional development, 94.1% for managerial relations, 90.5% for pride, and 100% for pleasure/fun.
- **Office & Perks**: Office in Paris with coffee, tea, snacks, fruit, board games, piano, gym, and library. Top-of-the-range equipment (Macbook Pro/DELL XPS, QHD screen). Choice to order additional equipment as needed.
- **Work Policy**: Not explicitly stated as remote-first, but the culture emphasizes agility and work organization (96.1% satisfaction). Likely hybrid or flexible based on consulting nature.
- **Career Development**: A development framework for rapid progression, in-house skills tracking tools for visibility, and the ability to shape one's own job through variety of customers, technologies, and programs (startup studio, student coaching, Tech4Good).
- **Engineering Culture**: Strong tech culture with emphasis on intellectual stimulation, initiative-taking, and technical excellence. Engineers work on varied technical challenges and technologies.
- **Diversity & Inclusion**: Committed to encouraging women in tech and AI careers, with an EGAPRO index (gender equality index) reported.
- **Profiles Sought**: Data Science (Data Scientist, Research Data Scientist, NLU/LLM Engineer, RAG Expert, GenAI Pipeline Designer), Data Engineering (Data Engineer, Data Architect, Data Ops, ML Engineer, LLM/MLOps Engineer), Software Engineering (Software Engineer, AI Architect, DevOps), and Business Development (Account Executive, Business Representative, Marketing Project Lead, Communication), plus Product & Design (Product Manager, UX Designer, UI Designer, DA).

## Sources
1. [ILLUIN Technology Official Website](https://www.illuin.tech/en/)
2. [ILLUIN Technology - About Us](https://www.illuin.tech/en/societe/notre-equipe/qui-sommes-nous/)
3. [ILLUIN Technology - Why Join Us](https://www.illuin.tech/en/societe/notre-equipe/pourquoi-nous-rejoindre/)
4. [ILLUIN Technology - Careers Page (Ashby)](https://jobs.ashbyhq.com/illuin)
5. [ILLUIN Technology GitHub Organization](https://github.com/illuin-tech)

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