---
title: 'Lead Technical Success Manager at Black Duck Software, Inc.'
canonical: 'https://feeny.ai/job/lead-technical-success-manager-black-duck-software-inc-tokyo-wzqy01nxwxmt'
type: 'job'
last_seen: '2026-10-31'
---

# Lead Technical Success Manager at Black Duck Software, Inc.

- **Company:** Black Duck Software, Inc.
- **Location:** Tokyo, Japan
- **Compensation:** JPY 113k–JPY 142k
- **Posted:** 2026-10-30
- **Last confirmed live:** 2026-10-31
- **Apply:** https://job-boards.greenhouse.io/blackduck/jobs/5464653008

## Job description

Black Duck Software, Inc. helps organizations build secure, high-quality software, minimizing risks while maximizing speed and productivity. Black Duck, a recognized pioneer in application security, provides SAST, SCA, and DAST solutions that enable teams to quickly find and fix vulnerabilities and defects in proprietary code, open source components, and application behavior. With a combination of industry-leading tools, services, and expertise, only Black Duck helps organizations maximize security and quality in DevSecOps and throughout the software development life cycle.

Black Duck, a Leader in the Gartner Magic Quadrant for Application Security Testing, is hiring a Lead Technical Success Manager (TSM) to drive adoption and prove the value of our solutions across our enterprise customers. TSMs are hands-on technologists who configure and tune our solutions and show measurable software risk reduction to customer security, engineering, and executive teams.

## The Role

Your job is to drive adoption and prove value. You work closely with the account team to drive renewals and delight customers. You do the technical work yourself, including problems without a known answer. You partner with a Customer Success Engineer (CSE) when the work requires custom code, CI/CD or API integration builds, or architecture judgment specific to the customer's environment.

## What You'll Do

Technical ownership

- Drive adoption across customer development teams after onboarding, expanding coverage to new teams, repositories, and use cases.
- Configure and tune the platform: scan policies and rules, scan and server performance, standard SSO setup, and custom reports and dashboards.
- Guide vulnerability remediation and prioritization using CVE, CWE, and OWASP context.
- Support SBOM generation and review (CycloneDX, SPDX) and open-source risk questions.
- Troubleshoot technical issues directly and coordinate first line triage with Support and Engineering through resolution.
- Enable customer teams on scanning, UI and CLI usage, problem diagnosis, and best practices, and develop internal champions.

Adoption, value, and renewals

- Confirm why the customer bought, then build and maintain a success plan with measurable adoption and technical outcomes.
- Build working relationships with AppSec, engineering, and executive stakeholders, and know who has influence over adoption.
- Participate in Executive Business Reviews, highlighting the progress you and the customer have made and proving value.
- Monitor adoption and customer health, flag risk early, and partner with the account team on save plans.
- Work closely with the account team to drive renewals by supplying the technical value story and proof points.
- Identify expansion opportunities and hand them to Sales with a validated technical case. You do not carry a quota.
- Advocate for customers internally, feed field gaps back to Product and Engineering, and turn successful customers into references.

You'll Have

- 5+ years in a customer-facing technical role such as TAM, sales engineer, solutions architect, or implementation consultant.
- Hands-on experience with SAST, SCA, and DAST: running scans, tuning results, and triaging findings yourself.
- Strong knowledge of application security, vulnerabilities, and open-source licensing.
- Hands-on experience with CI/CD and DevOps tooling such as GitHub, GitLab, Azure DevOps, and Jenkins.
- Software development experience in C/C++, Java, C#, or similar, plus comfort with scripting and REST APIs.
- A track record driving adoption and proving value across a portfolio of enterprise accounts, working alongside account teams on renewals.
- Practical fluency using AI tools to accelerate technical analysis, troubleshooting, and customer communication.
- Ability to travel up to 25%.
- Bachelor's degree in Computer Science, Engineering, or a related STEM field, or equivalent practical experience.

## Preferred

- TAM, solutions architect, or sales engineer experience in AppSec or DevSecOps.
- Security certifications such as CSSLP, CISSP, or CEH.
- Experience with enterprise-scale web development, microservices, and containers.
- Experience with regulated environments and standards such as PCI DSS, ISO 26262, MISRA, AUTOSAR, or DISA STIG.

テクニカルサクセスマネージャー（Lead Technical Success Manager / TSM）

Black Duckは、Gartner Magic QuadrantのApplication Security Testing分野におけるLeaderとして、エンタープライズ顧客における当社ソリューションの活用促進と、その価値を実証するテクニカルサクセスマネージャー（TSM）を募集しています。

TSMは、実践的な技術力を備えたスペシャリストとして、当社ソリューションの設定やチューニングを行い、お客様のセキュリティ部門、エンジニアリング部門、経営層に対して、ソフトウェアリスクの低減を測定可能な形で示します。

役割

このポジションの主な役割は、お客様による製品活用を促進し、その価値を実証することです。アカウントチームと緊密に連携し、契約更新を支援するとともに、お客様に高い満足を提供します。

また、既知の解決策がない問題も含め、自ら技術的な課題に取り組みます。カスタムコードの開発、CI/CDやAPI統合の構築、またはお客様固有の環境に応じたアーキテクチャ上の判断が必要な場合には、Customer Success Engineer（CSE）と連携して対応します。

主な業務内容

技術面でのオーナーシップ

- オンボーディング後、お客様の開発チームにおける製品活用を促進し、新たなチーム、リポジトリ、ユースケースへ利用範囲を拡大する
- スキャンポリシーやルール、スキャンおよびサーバーのパフォーマンス、標準的なSSO設定、カスタムレポートやダッシュボードなど、プラットフォームの設定・チューニングを行う
- CVE、CWE、OWASPなどの情報を活用し、脆弱性の修正および優先順位付けを支援する
- SBOM（CycloneDX、SPDX）の生成・レビュー、およびオープンソースリスクに関する課題を支援する
- 技術的な問題を直接トラブルシューティングし、SupportおよびEngineeringと連携して一次切り分けから解決までを推進する
- スキャン、UIおよびCLIの使用方法、問題診断、ベストプラクティスについてお客様のチームを支援・育成し、お客様社内で製品活用を推進する人材を育成する

製品活用、価値の実証、契約更新

- お客様が製品を導入した目的を明確に理解した上で、測定可能な活用目標と技術的成果を含むサクセスプランを策定・維持する
- AppSec、エンジニアリング、経営層のステークホルダーと良好な関係を構築し、製品活用に影響を与えるキーパーソンを把握する
- Executive Business Review（EBR）に参加し、お客様と共に達成した進捗を示し、製品価値を実証する
- 製品の活用状況とカスタマーヘルスをモニタリングし、リスクを早期に特定するとともに、アカウントチームと連携して改善計画を推進する
- アカウントチームと緊密に連携し、技術的な価値や具体的な成果を示すことで契約更新を支援する
- アップセル・拡張の機会を特定し、技術的な根拠を明確にした上でSalesチームへ引き継ぐ。本ポジション自体に売上目標（Quota）はありません
- 社内でお客様の声を代弁し、現場で得られた課題や改善点をProductおよびEngineeringへフィードバックするとともに、成功したお客様とのリファレンス関係の構築を促進する

応募資格

- TAM、Sales Engineer、Solutions Architect、Implementation Consultantなど、顧客対応を伴う技術職で5年以上の経験
- SAST、SCA、DASTに関する実務経験。自らスキャンを実行し、結果をチューニングし、検出結果をトリアージできること
- アプリケーションセキュリティ、脆弱性、オープンソースライセンスに関する深い知識
- GitHub、GitLab、Azure DevOps、JenkinsなどのCI/CDおよびDevOpsツールに関する実務経験
- C/C++、Java、C#などを使用したソフトウェア開発経験、およびスクリプティングやREST APIを扱えるスキル
- 複数のエンタープライズ顧客を担当し、製品活用を促進して価値を実証するとともに、アカウントチームと連携して契約更新を支援してきた実績
- AIツールを実務的に活用し、技術分析、トラブルシューティング、お客様とのコミュニケーションを効率化できるスキル
- 最大25%程度の出張に対応可能であること
- コンピューターサイエンス、エンジニアリング、その他関連するSTEM分野の学士号、または同等の実務経験

歓迎する経験・資格

- AppSecまたはDevSecOps領域におけるTAM、Solutions Architect、Sales Engineerとしての経験
- CSSLP、CISSP、CEHなどのセキュリティ関連資格
- エンタープライズ規模のWeb開発、マイクロサービス、コンテナに関する経験
- PCI DSS、ISO 26262、MISRA、AUTOSAR、DISA STIGなどの規制・標準が適用される環境での経験

Pay Range ¥11,325,800—¥14,157,200 JPY

Black Duck is an equal opportunity employer. We consider all applicants for employment without regard to race, color, national origin, religion, sex, gender identity or expression, age, disability, sexual orientation, veteran or military service status, or any other characteristic protected by applicable law. Black Duck complies with all applicable laws prohibiting employment discrimination in every jurisdiction where it operates and provides reasonable accommodations to individuals with disabilities in accordance with applicable law.

## About Black Duck Software, Inc.

## Company Overview
- **One-liner**: Black Duck provides a comprehensive application security testing (AST) platform that helps organizations build secure, high-quality software by identifying and remediating vulnerabilities, license risks, and code quality issues across proprietary, open-source, and AI-generated code.
- **Entity Type**: Private (backed by private equity firms Clearlake Capital and Francisco Partners; spun out from Synopsys in October 2024)
- **Headquarters**: Burlington, Massachusetts, USA
- **Founded**: 2015 (as the Synopsys Software Integrity Group); became an independent company in October 2024
- **Founders**: Not applicable (formed from Synopsys); key leadership includes CEO Greg Hughes, CPTO Dipto Chakravarty, CISO Dom Glavach, CRO Roman Telerman, CFO Jim Ivers, CMO Sean Forkan, and CHRO & General Counsel Joy Meier

## Core Business
- **Primary industry**: Application Security Testing (AST), DevSecOps, Software Supply Chain Security
- **Target customers**: B2B; enterprise organizations, development teams, security teams, and DevOps engineers across industries including finance, healthcare, automotive, aerospace, and government
- **Mission or purpose statement**: “To enable organizations to build trust in their software by providing True Scale Application Security – the ability to secure code of any size, in any environment, without compromising speed, accuracy, or compliance.”

## Products & Services
- **Black Duck Polaris Platform**: Cloud-native SaaS platform that unifies SAST, SCA, and DAST into a single, integrated solution for enterprise-wide application security testing and policy enforcement.
- **Black Duck SCA (Software Composition Analysis)**: Identifies vulnerabilities, license risks, and compliance issues in open-source and third-party components; generates SBOMs; includes AI Model Risk Insights.
- **Coverity Static Analysis (SAST)**: Scans proprietary source code for security vulnerabilities and quality defects, with AI-powered remediation suggestions via Black Duck Assist.
- **Seeker Interactive Application Security Testing (IAST)**: Combines runtime analysis with automated testing to detect vulnerabilities in running applications.
- **Black Duck Signal**: Agentic AI solution that autonomously detects and remediates vulnerabilities in business-critical applications, including AI-generated code.
- **Code Sight IDE Plug-in**: Provides real-time security feedback within developers’ IDEs (VS Code, JetBrains, etc.) to catch issues before code is committed.
- **Black Duck Hub (on-premises)**: On-premises deployment option for customers with strict data residency or regulatory requirements.
- **Hybrid deployment**: Full flexibility to run scans in cloud, on-premises, or across mixed environments.

## Market Standing
- **Valuation/Market Cap**: Not disclosed (private equity-backed)
- **Key Metric**: Over 4,000 organizations worldwide trust Black Duck; recognized as a Leader in the Gartner® Magic Quadrant™ for Application Security Testing for eight consecutive years (2025).
- **Notable Investors/Partners**: Clearlake Capital Group, Francisco Partners (majority owners); technology partners include GitHub, GitLab, Jenkins, Azure DevOps, and major cloud providers.
- **Growth Signals**: Spun out as an independent company in October 2024 to focus exclusively on application security; launched Black Duck Signal (agentic AI AppSec); expanding SaaS platform with unified SAST+SCA+DAST; hiring across sales and engineering roles (remote positions available).

## Competitive Advantages
- **Comprehensive portfolio**: Only vendor offering SAST, SCA, DAST, IAST, and agentic AI in a single unified platform (Polaris).
- **20+ years of human-verified intelligence**: Proprietary KnowledgeBase™ with curated vulnerability data and context, powering high-precision detection with low false positives.
- **Flexible deployment**: Supports cloud (SaaS), on-premises, and hybrid models – customers choose without compromising capabilities.
- **Developer-first approach**: Integrates directly into CI/CD pipelines and IDEs, enabling developers to find and fix issues within their workflow.
- **AI-native security**: Built to secure AI-generated code (e.g., from GitHub Copilot, ChatGPT) with specialized detection and remediation capabilities.
- **Regulatory expertise**: Supports compliance with ISO 27001, GDPR, HIPAA, PCI DSS, FedRAMP, EU Cyber Resilience Act, US Executive Order 14028, and industry-specific standards (automotive ISO/SAE 21434, aerospace, defense).

## Strategic Focus
- **Securing AI-generated code**: Developing and enhancing agentic AI tools (Signal) to address the unique risks of AI-assisted development.
- **Expanding SaaS adoption**: Driving migration to the Polaris cloud platform for scalability, continuous updates, and reduced overhead.
- **Deepening compliance automation**: Building automated policy enforcement and audit-ready reporting for evolving regulations (e.g., EU Cyber Resilience Act, US supply chain security mandates).
- **Growing market share**: Targeting new enterprise customers through a hunter sales model and competitive displacement of legacy AST vendors.
- **Customer success and innovation**: Investing in AI-powered developer assistants (Black Duck Assist) and contextual intelligence (ContextAI™) to reduce mean-time-to-remediate.

## Why Work Here
- **Mission-driven impact**: Work on critical security infrastructure that protects software used by thousands of organizations worldwide.
- **Remote-friendly culture**: Open roles (e.g., Lead Enterprise Account Executive in Canada) explicitly support remote work; the company values flexibility and results.
- **Values**: “We Scale Up” (ambition and growth), “We Lead with Integrity” (honesty and transparency), “We Put Customers First” (empathy and value delivery), and “We Are Bold” (challenge convention, take smart risks).
- **Engineering culture**: Developer-first mindset; teams build tools that developers love to use. Focus on innovation in AI, cloud-native architecture, and security research.
- **Career growth**: Independent company with PE backing offers agility and resources; opportunity to shape the future of a market-leading security platform.
- **Notable perks**: Not explicitly listed, but the company emphasizes professional development, a collaborative environment, and the chance to work on cutting-edge security challenges.

## Sources
1. [Black Duck About Us](https://www.blackduck.com/company.html)
2. [Black Duck Main Site](https://www.blackduck.com/)
3. [Black Duck Careers](https://www.blackduck.com/company/careers.html)
4. [Black Duck Leadership](https://www.blackduck.com/company/leadership.html)
5. [Greenhouse Job Posting (Lead Enterprise Account Executive Canada)](https://job-boards.greenhouse.io/blackduck/jobs/5226170008)

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