---
title: 'Lead Technical Support Engineer at Netradyne'
canonical: 'https://feeny.ai/job/lead-technical-support-engineer-netradyne-bengaluru-yrzgk6mhm5k0'
type: 'job'
last_seen: '2026-09-09'
---

# Lead Technical Support Engineer at Netradyne

- **Company:** Netradyne
- **Location:** Bengaluru, India
- **Posted:** 2026-08-12
- **Last confirmed live:** 2026-09-09
- **Apply:** https://www.netradyne.com/company/careers?gh_jid=4720621005

## Job description

Netradyne harnesses the power of Computer Vision and Edge Computing to revolutionize the modern-day transportation ecosystem. We are a leader in fleet safety solutions. With growth exceeding 4x year over year, our solution is quickly being recognized as a significant disruptive technology. Our team is growing, and we need forward-thinking, uncompromising, competitive team members to continue to facilitate our growth.

Job Summary

Lead Technical Support Engineer acts as a key first‑level liaison between Netradyne and our customers. In this role, you will be responsible for diagnosing and resolving technical issues reported by customers while collaborating with cross‑functional teams to ensure timely and effective resolutions. You will directly engage with customers to troubleshoot in‑field hardware and software issues related to Netradyne’s connected vehicle platforms.

This position plays a critical role in ensuring customer success by providing prompt and accurate resolutions to customer‑reported issues and service requests. The ideal candidate will have strong English communication skills, excellent customer‑relationship abilities, and prior experience supporting international customers (US or UK preferred).

As a 24x7x365 operations center, we require candidates who are flexible to work in any shift based on business needs, including weekends (Saturday and/or Sunday)

Key Responsibilities:

- Troubleshoot and resolve customer-reported issues via phone, chat, and remote tools.
- Perform root cause analysis and recommend corrective actions.
- Collaborate with engineering, QA, and product teams to resolve technical challenges.
- Work with engineers, support rotations, including incident escalation handling.
- Maintain proper case documentation and timely follow-ups with customers.
- Escalate unresolved or critical issues with supporting technical details.

Must-Have Skills:

- 6–8 years of technical support experience, preferably with SaaS or cloud-based platforms.
- Basic SQL knowledge and working experience with one or more databases (Postgres, MySQL, etc.).
- Familiarity with ITSM tools (e.g., ServiceNow, JIRA, or Salesforce).
- Good hands-on experience with REST APIs and webhooks.
- Experience in analyzing, investigating, and identifying the root cause of complex customer issues, and communicating findings to the relevant group for resolution.
- Strong problem-solving and communication skills.
- Ability to work in shifts and under pressure.
- Proven ability to collaborate in a dynamic, fast-paced team environment. The candidate should also contribute positively to team culture and foster a collaborative and inclusive workplace.

Nice-to-Have Skills:

- Exposure to cloud technologies (Docker, Kubernetes, Microservices).
- Experience with at least one scripting language (e.g., Python, Shell, or Java).
- Familiarity with monitoring tools and incident management processes.
- Understanding of network protocols, system-level troubleshooting.
- Awareness of AI/ML concepts and their application is a plus.

## Qualifications & Academics

- A bachelor's degree in a tech-related field - B.E. / BTech / MCA

We are committed to an inclusive and diverse team. Netradyne is an equal-opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status, or any legally protected status.

If there is a match between your experiences/skills and the Company's needs, we will contact you directly.

Netradyne is an equal-opportunity employer.

Applicants only - Recruiting agencies do not contact.

Recruitment Fraud Alert!

There has been an increase in fraud that targets job seekers. Scammers may present themselves to job seekers as Netradyne employees or recruiters. Please be aware that Netradyne does not request sensitive personal data from applicants via text/instant message or any unsecured method; does not promise any advance payment for work equipment set-up and does not use recruitment or job-sourcing agencies that charge candidates an advance fee of any kind. Official communication about your application will only come from emails ending in ‘@netradyne.com’ or ‘@us-greenhouse-mail.io’.

Please review and apply to our available job openings at Netradyne.com/company/careers. For more information on avoiding and reporting scams, please visit the [Federal Trade Commission's job scams website](https://consumer.ftc.gov/articles/job-scams).

## About Netradyne

## Company Overview
- **One-liner**: Netradyne uses AI-powered edge computing and computer vision to improve commercial driver safety and fleet performance through real-time analysis and positive reinforcement.
- **Entity Type**: Private (Series C; total funding $352.5M)
- **Headquarters**: San Diego, California, United States
- **Founded**: 2015
- **Founders**: Avneesh Agrawal, PhD (CEO) and Sreekanth Annapureddy, PhD (CTO)

## Core Business
- **Primary industries**: Fleet safety, video telematics, driver risk management, commercial transportation
- **Target customers**: B2B — commercial fleets of all sizes, including logistics, transportation, service, and public-sector fleets
- **Mission statement**: “To significantly improve road and driver safety through the development of revolutionary technology that focuses on positive reinforcement.”

## Products & Services
- **Driver•i**: Edge AI dash camera that captures 100% of drive time, detects objects and risky behaviors in real time, and uses machine learning to determine event causality.
- **Netradyne Intelligence Platform**: Cloud-based fleet management suite that connects visibility to action — includes real-time alerts, automated driver coaching, GPS tracking, compliance management, and fuel efficiency tracking.
- **GreenZone Score**: Proprietary driver performance rating system that rewards positive driving behaviors with “DriverStars” and provides full-context scorecards for coaching.

## Market Standing
- **Valuation/Market Cap**: Not publicly available
- **Key Metrics**: Annual revenue of $168.0M; total funding of $352.5M; 25 billion+ driving miles analyzed; 2 million+ DriverStars awarded
- **Notable Investors/Partners**: SoftBank Vision Fund (led $150M Series C), M12 (Microsoft’s venture fund), Reliance Industries, Silicon Valley Bank (debt financing)
- **Growth Signals**: 26.8% YoY headcount growth (957 employees); operates in 6 countries (US, India, UK, Germany, Canada, Netherlands); named to Forbes Best Startup Employers list; won HDT Top 20 Products (2023-2025) and AI Safety Solution of the Year (2024)

## Competitive Advantages
- **Edge AI architecture** that analyzes 100% of driving time without relying on cloud connectivity for real-time decisions.
- **Positive reinforcement approach** (GreenZone scoring and DriverStars) differentiates from punitive-only competitors, improving driver retention and behavior change.
- **Over 275+ patents** filed by leadership team, creating a strong IP moat.
- **Proven results**: 98% reduction in preventable road-incident costs reported by customers.

## Strategic Focus
- **International expansion**: Appointed regional GMs for Europe and APAC/Middle East to grow global footprint.
- **Agentic AI development**: Building autonomous coaching and productivity tools to further reduce operational costs for fleets.
- **Product innovation**: Continued investment in full-service lifecycle management and integrations that close the “execution gap” between safety insights and driver actions.

## Why Work Here
- **Culture**: Values include honesty, integrity, customer loyalty, innovation, and collaboration. The company emphasizes a “relentless search for operational excellence” and a “launch fast and iterate” mindset.
- **Work environment**: Hybrid/office presence likely given multiple locations (HQ San Diego, major R&D hub in India). 61% of employees are based in India, 20% in the US.
- **Engineering emphasis**: 42% of employees are in technical roles (engineering, R&D). Active hiring for senior engineering (embedded, data, front-end, QA) and data science roles.
- **Employee rating**: 3.5/5 on LinkedIn (312 reviews) – work-life balance rated 3.4, compensation 3.5, culture 3.3.
- **Perks**: Not explicitly detailed, but the company highlights its mission-driven work, positive driver impact, and global career growth opportunities.

## Sources
1. [Netradyne About Page](https://www.netradyne.com/company/about)
2. [Netradyne Homepage](https://www.netradyne.com/)
3. [Netradyne Careers Page](https://www.netradyne.com/company/careers)
4. [Netradyne LinkedIn Profile](https://www.linkedin.com/company/netradyne)

## Other roles at Netradyne

- [Founding Product Engineer](https://feeny.ai/job/founding-product-engineer-netradyne-san-diego-california-ns7d8ryn72h6) — San Diego California, United States
- [Head of Sales - UK & Ireland](https://feeny.ai/job/head-of-sales-uk-ireland-netradyne-nuneaton-kc1hjnbb9a1g) — - Nuneaton, United Kingdom
- [Manager, Customer Success](https://feeny.ai/job/manager-customer-success-netradyne-nashville-tennessee-p8qxsq0rc868) — Nashville Tennessee, United States / San Diego California, United States
- [Senior Project Manager-Customer Success](https://feeny.ai/job/senior-project-manager-customer-success-netradyne-nashville-tennessee-rxwhxm09gxzj) — Nashville Tennessee, United States
- [Assistant Manager – Financial Reporting, Inventory and Intercompany Accounting](https://feeny.ai/job/assistant-manager-financial-reporting-inventory-and-intercompany-accounting-hjtb0rgqrz51) — Bengaluru, India
- [Enterprise Sales Manager, Core](https://feeny.ai/job/enterprise-sales-manager-core-netradyne-remote-x2aby3rpsfec)
- [Senior Staff Engineer - Hardware](https://feeny.ai/job/senior-staff-engineer-hardware-netradyne-bengaluru-t1tk0r7k5a9f) — Bengaluru, India
- [Senior Technical Support Analyst](https://feeny.ai/job/senior-technical-support-analyst-netradyne-bengaluru-2snff0j8mz57) — Bengaluru, India
- [Senior Technical Support Engineer](https://feeny.ai/job/senior-technical-support-engineer-netradyne-bengaluru-xgb03g14xbew) — Bengaluru, India
- [Senior Product Operations Manager](https://feeny.ai/job/senior-product-operations-manager-netradyne-san-diego-california-7esc9rzj101y) — San Diego California, United States / San Francisco California, United States