---
title: 'Lead Technical Support Engineer at Truv'
canonical: 'https://feeny.ai/job/lead-technical-support-engineer-truv-remote-atxaz6p0nxyj'
type: 'job'
last_seen: '2026-11-07'
---

# Lead Technical Support Engineer at Truv

- **Company:** Truv
- **Location:** Remote
- **Compensation:** $80k–$130k
- **Work type:** remote
- **Posted:** 2022-05-08
- **Last confirmed live:** 2026-11-07
- **Apply:** https://jobs.lever.co/truv/f8850166-9773-42cf-8afe-4ee32ac92654

## Job description

The work we’re doing: Truv empowers financial firms to underwrite with confidence. We believe that discerning fact from fiction about an applicant’s employment and income shouldn’t be a process that takes days, dozens of phone calls, or hidden behind black boxes. Truv provides a frictionless and secure infrastructure that connects financial institutions and background screeners to 45+ payroll providers that house the data of 120M+ US workers. And consumers benefit from faster turnarounds and greater financial opportunities.

The community we’re creating: We’re an experienced team of thinkers, innovators, and entrepreneurs solving some big problems. And we’re looking for bold leaders to join us. Our remote-first distributed team hails from the Bay Area, Miami, Toronto and London. We believe in creating a community where everyone belongs and thrives, regardless of location. So, if you’re excited about using cutting-edge technology and working alongside colleagues who’ve built groundbreaking products at Apple, Uber, Facebook, Carta, Venmo, Telegram, and Plaid—hop on.

The values you possess: Our values are the specific behaviours and skills that we care most about. The more these values sound like you and the people you want to work with, the more likely you’ll thrive at Truv.

- Bias for action - move fast and get things done.
- Customer obsession – we start with making the customer happy and work backward.
- Good judgment – make wise decisions despite ambiguity.
- Focus on impact – solve important problems first.
- Transparent and direct–informed people make better decisions.
- Win as a team – we win and lose (rarely) as a team.
- Continuous improvement – all improvements matter because they compound exponentially.

## About the job

A customer-centric mindset is part of every decision we make - we’re looking for a Technical Support Engineer to join and help us build the best customer support experience.

## What you’ll do

- Efficiently triage customer support tickets while maintaining focus on key performance metrics such as SLA, CSAT, and Time to Resolution (TTR).
- Collaborate closely with the product team to analyze customer needs and submit well-informed feature requests.
- Build and nurture relationships across product, engineering, and customer success teams to facilitate knowledge sharing, incident engagement, new feature adoption, and actionable product feedback.
- Enhance and optimize the Help Center to minimize ticket volume, ensuring a seamless and self-sufficient customer experience.
- Lead and manage end-to-end technical projects, working with engineering leadership to prioritize critical customer issues and redirect sales and finance inquiries to the appropriate teams.
- Reporting, help drive weekly, monthly and quarterly reporting on tickets, resolution and close times to the Truv leadership and the broader team.

What would set you up for success

- 4+ years of experience in technical support and service management.
- 2+ years of experience working at an early-stage organization (fewer than 100 employees).
- Proficient in Hubspot Help Desk and Inkeep, including 2+ years in an administrative capacity.
- Expertise in supporting API-driven products with a solid technical background.
- Strong analytical and problem-solving skills, coupled with a sharp technical aptitude.
- Exceptional communication abilities to effectively address complex issues.
- Calm under pressure, with the ability to handle customer calls and escalations with professionalism.
- Self-motivated and resourceful, capable of solving problems independently with minimal guidance.

## Benefits we offer

- Fully-remote company.
- Equity options.
- Flexible Time Off.
- Employees' medical, dental & vision benefits covered at 100%.

## About Truv

## Company Overview
- **One-liner**: Truv is a consumer-permissioned open finance data platform that enables businesses to verify income, employment, assets, and insurance, and switch direct deposits through a unified API.
- **Entity Type**: Private (Series A, $25M led by Kleiner Perkins in 2022)
- **Headquarters**: New York, New York, United States
- **Founded**: 2020
- **Founders**: Kirill Klokov (CEO) and Ilya Chatsviorkin (CTO)

## Core Business
- **Primary industry/industries**: Financial Services, Fintech, Data Verification
- **Target customers**: B2B – mortgage lenders, banks, credit unions, auto lenders, tenant screeners, background screeners, government agencies (public sector)
- **Mission or purpose statement**: To put financial data back in the hands of consumers and help institutions make faster, more accurate decisions while expanding access for more consumers.

## Products & Services
- **Income & Employment Verification API**: Consumer-permissioned payroll, bank, tax, and document-based verification to replace traditional methods like The Work Number. Covers ~96% of the U.S. workforce. (API/SaaS)
- **Asset Verification**: Verifies assets via consumer-permissioned bank and financial account connections. (API/SaaS)
- **Insurance Verification**: Verifies insurance coverage through direct consumer-permissioned connections. (API/SaaS)
- **Direct Deposit Switching**: Enables consumers to switch direct deposits instantly via payroll connections, helping banks and fintechs grow deposits. (API/SaaS)
- **MyTruv (Consumer App)**: An AI-powered money autopilot that tracks income, spending, and bills – currently building social presence and UGC. (Consumer app)
- **Document Fraud Detection**: 99.9% fraud detection accuracy for uploaded documents. (AI/API)

## Market Standing
- **Valuation/Market Cap**: Not disclosed (private company)
- **Key Metric**: Total Funding: $28.5M (Seed $3.5M in 2021, Series A $25M in March 2022 led by Kleiner Perkins with NYCA and others); Annual Revenue: $4M (estimated)
- **Notable Investors/Partners**: Kleiner Perkins, NYCA; Partners include Fannie Mae (Day 1 Certainty / DU validation service provider) and Freddie Mac (Loan Product Advisor AIM provider) – the only consumer-permissioned VOIE platform with both accreditations.
- **Growth Signals**: 63 employees (+8.7% YoY), 200+ customers, 12,800+ unique integrations, 2.3M+ employers mapped, 14,000+ financial institutions reachable, 30-second average verification speed, 99.9% platform uptime, expansion into public sector, launch of MyTruv consumer app.

## Competitive Advantages
- **Unified platform**: Single API for income, employment, asset, insurance, and document verification – reduces vendor complexity.
- **Coverage & compliance**: Direct connections to 96% of U.S. workforce; SOC 2 Type II, FCRA compliant, Section 508/WCAG 2.1 AA accessible.
- **Cost savings**: Up to 80% cost savings versus traditional verification providers (e.g., The Work Number).
- **GSE approvals**: Only consumer-permissioned VOIE platform approved by both Fannie Mae and Freddie Mac – critical for mortgage lending.
- **In-house built**: All products built and operated in-house with no third-party verification intermediaries.
- **High pull-through**: Waterfall methodology (payroll → bank → tax → document) maximizes successful verification rates.

## Strategic Focus
- **Current priorities**: Deepening mortgage and consumer lending verticals, expanding into public sector (social services), growing the MyTruv consumer app with AI-powered financial management, and scaling integrations (already 12,800+ payroll/employer connections).
- **Direction for growth**: Becoming the standard open finance verification infrastructure for all lending, benefits, and employment decisions; adding more data types (tax, insurance, raw transaction data) and expanding globally.

## Why Work Here
- **Culture highlights**: Employer rating 3.8/5 (45 reviews) with strong compensation score (4.0) and career growth (3.7). Remote-first with distributed team across 12 countries (US, Canada, Serbia, Georgia, Spain, Armenia, Cyprus, Portugal, Israel, Montenegro, and more). Technical roles dominate – engineering, product, data.
- **Remote/hybrid policy**: Fully remote with global hiring; roles listed for Spain and worldwide. Flexible work model.
- **Notable perks**: Work with a leadership team from Apple, Carta, Venmo, MX, Okta; backed by top-tier VC (Kleiner Perkins); opportunity to work on cutting-edge open finance infrastructure and AI consumer products.
- **Open roles (as of search)**: Senior Solutions Architect (Public Sector), Senior Software Engineer (Integrations/Crawler) – multiple openings, Lead Product Manager (Data Sources), Customer Success Manager.

## Sources
1. [LinkedIn Company Page](https://linkedin.com/company/truvhq)
2. [Truv About Us](https://truv.com/about-us)
3. [Truv Why Truv](https://truv.com/why-truv)
4. [Truv Careers Page (Lever)](https://jobs.lever.co/truv)
5. [tryremotely.com – Truv Profile](https://tryremotely.com/company/truv)

## Other roles at Truv

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- [Community & Content Lead](https://feeny.ai/job/community-content-lead-truv-remote-mqchr9nm07sq)
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- [Solutions Architect](https://feeny.ai/job/solutions-architect-truv-remote-ztba8nwc9ad2)
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