---
title: 'Learner Success Advocate - Artificial Intelligence (AI) at Ziplines, Inc.'
canonical: 'https://feeny.ai/job/learner-success-advocate-artificial-intelligence-ai-ziplines-inc-united-states-zh27pwq7p4jt'
type: 'job'
last_seen: '2026-09-08'
---

# Learner Success Advocate - Artificial Intelligence (AI) at Ziplines, Inc.

- **Company:** Ziplines, Inc.
- **Location:** United States
- **Compensation:** $18/hr
- **Employment:** contract
- **Work type:** remote
- **Posted:** 2025-12-22
- **Last confirmed live:** 2026-09-08
- **Apply:** https://jobs.ashbyhq.com/ziplines/eb1d5e82-ad3d-4dff-b7fa-1864944f9fd7/application

**Skills:** Prompt Engineering, ChatGPT, Claude, Slack, Zoom, Google Workspace, LMS Platforms, CRM Systems, Miro, Deep Research, OpenAI Agent, Make.com, N8N, LLM

> Serve as the primary point of contact for AI learners, supporting them through weekly live sessions, Slack communications, and personalized check-ins. The role involves tracking learner engagement, identifying at-risk students, and fostering a supportive environment to help learners succeed with AI tools.

## Job description

## About Ziplines

Ziplines Education is a category-leading education company that partners with universities to deliver industry-focused certificate courses that prepare professionals for today’s digital-first workforce. Each year, we have the opportunity to help thousands of career advancers build the knowledge, skills, and credentials they need to move their careers forward. 92% of learners would recommend our programs, and our net promoter score is consistently in the excellent range. Together, we empower adult learners to confidently pursue the career they’ve always wanted.

## About Ziplines Education

Ziplines Education is a category-leading education company that partners with universities to deliver industry-focused certificate courses that prepare professionals for today’s digital-first workforce. Each year, we have the opportunity to help thousands of career advancers build the knowledge, skills, and credentials they need to move their careers forward. 92% of learners would recommend our programs, and our net promoter score is consistently in the excellent range. Together, we empower adult learners to confidently pursue the career they’ve always wanted.

## About the Team

Our learning team supports and guides our learners throughout their course experience. This team consists of learning designers, learner success advocates, live session instructors, and career coaches. Employees on this team work as part-time contractors. Navigating ambiguity, collaborating with team members, and taking ownership are necessary traits for success in the role. The learning team is essential to the success of Ziplines by supporting learners to achieve success in the course and in their career aspirations.

## About the Role

As a Learner Success Advocate for Artificial Intelligence (AI), you’ll serve as the main point of contact and guide for learners enrolled in our AI course —supporting them as they build confidence using AI tools, strengthen prompt and communication skills, and apply AI thoughtfully in real-world contexts. You will work approximately 10-15 hours per week, spanning 5 to 7 weeks.

Your primary goal is to ensure learners stay engaged, feel supported, and successfully complete the program—especially as they navigate the emerging, sometimes ambiguous landscape of AI.

## What You’ll Do

## LEARNER ENGAGEMENT AND COMMUNICATION

- Serve as the primary point of contact for your assigned learners across Slack, email, and Zoom.
- Foster trust and connection while supporting learners in overcoming both technical challenges and emotional hurdles as they navigate the AI landscape.
- Lead weekly Slack communications, provide motivational updates, and respond promptly to questions.
- Conduct 1:1 check-ins or small group outreach for at-risk learners, providing personalized support and encouragement.

Live Session Support

- Engage in weekly live sessions as a moderator and co-host, managing Zoom logistics, chat engagement, breakout rooms, and learner support needs.
- Partner with instructors to create an interactive, high-energy environment that reflects the dynamic nature of the AI space.
- Identify and address learner experience challenges, including issues related to content clarity, assignment expectations, or access to tools.

Course and Monitor Learning

- Track learner activity, completion of weekly assignments, and participation in both asynchronous and synchronous components.
- Flag and proactively intervene with at-risk learners, using data from the Learning Management System and communication logs.
- Maintain updated and organized documentation on each learner’s progress and engagement.

## About You

- 2+ years in customer-facing, education, or coaching roles.
- Solid knowledge of—AI technologies, particularly prompt engineering and tools like ChatGPT, Claude, or similar platforms.
- Demonstrated ability to learn new tools, troubleshoot common issues, and explain concepts clearly.
- Strong written and verbal communication skills tailored for diverse adult learner audiences.
- Experience with Slack, Zoom, Google Workspace, LMS platforms, and CRM systems.
- Confident working autonomously in a remote-first, fast-paced startup environment.

## PREFERRED QUALIFICATIONS

- Experience with best practices in adult learning or online education within an edtech setting
- Experience supporting or working in rapidly changing technical environments.
- Experience with or involvement in short-form online learning formats, such as bootcamps or certificate programs.
- Experience working with AI tools like ChatGPT or comparable LLM, Miro, Deep Research (OpenAI Agent), Make.com http://Make.com or N8N is a plus.
- A mindset of curiosity and staying current with fast-evolving AI capabilities.

## TIME COMMITMENT AND COMPENSATION

- Approximately 10-15 hours per week for each course module, spanning 5 to 7 weeks
- Compensation is commensurate with experience, starting at $18/hr

## ZIPLINES CORE VALUES

- Focus on outcomes: Students come first—always.
- Be trustworthy: Deliver, be honest, and support the team.
- Be humble: We’re in this together.
- Be curious: Continuous learning drives innovation.
- Be you: Diverse thinking creates opportunity.

To ensure a fair and consistent hiring process, we kindly ask that all applicants submit their applications through our job board rather than reaching out directly via LinkedIn, phone, or email. This helps our recruitment team review every application efficiently and equitably. We truly appreciate your interest in joining our team and look forward to considering your application!

Ziplines, Inc. is proud to be an equal-opportunity employer. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other protected characteristics under applicable law.

## About Ziplines, Inc.

## Company Overview
- **One-liner**: Ziplines Education partners with over 30 universities to design, launch, and grow workforce-aligned online certificate programs that help professionals gain in-demand digital and AI skills.
- **Entity Type**: Private (funding stage not disclosed)
- **Headquarters**: Remote-first; United States
- **Founded**: 2017
- **Founders**: Not publicly disclosed (key executives include CEO Juli Zarzour, COO Sara Leoni, CTO Philippe Huibonhoa)

## Core Business
- **Primary industry**: Education Technology (EdTech)
- **Target customers**: Universities (B2B) seeking to expand their certificate offerings; adult learners (B2C) seeking career-advancing skills.
- **Mission or purpose statement**: “Help individuals gain the digital skills and experience they need to thrive in careers they love.”

## Products & Services
- **AI Essentials**: Practitioner-led, cohort-based course covering prompt design with ChatGPT, Claude, Gemini.
- **Business Analytics**: Hands-on course using Tableau, SQL, Power BI, MS Excel, ChatGPT.
- **Digital Marketing**: Course taught by industry experts using Google Analytics, Google Ads, Semrush, HubSpot, Meta.
- **Project Management**: Agile frameworks with tools like Jira, MS Project, Monday.com, ChatGPT.
- **AI for HR Professionals**: Practical AI skills for HR using ChatGPT, NotebookLM, Make.com.
- **AI for Marketing**: Strategies using ChatGPT, Make.com, Gemini.
- **AI for Sales, AI for Finance, AI for Client Success & Account Management**, etc. (new programs in 2026)
- All programs: University-issued certificates, revenue-share model, turn-key implementation in eight weeks or less.

## Market Standing
- **Valuation/Market Cap**: Not publicly available
- **Key Metric**: Over 30 university partners (including Oregon, LSU, UT Austin, FIU); 80% completion rate; 4.7/5 average rating; 91% would recommend; Excellent Net Promoter Score (>60).
- **Notable Investors/Partners**: No external investors publicly listed; partners include major public and regional U.S. universities.
- **Growth Signals**: Rapid expansion of AI-focused certificate programs (six new AI courses listed for 2026); curriculum refreshed at the speed of work; headcount of 127 total employees (per Built In profile); remote workforce scaling.

## Competitive Advantages
- **University Ecosystem**: Exclusive partnerships with 30+ respected institutions, delivering white‑labeled certificates that carry each university’s brand.
- **Revenue‑Share Model**: Zero upfront cost for universities; aligned incentives drive enrollment success.
- **Speed to Market**: Launch new certificate programs in eight weeks or less with full onboarding support.
- **Practitioner‑Led, Cohort‑Based Model**: Courses taught by active industry professionals, not academic faculty, ensuring real‑world relevance.
- **Focus on AI**: Rapidly embedding AI tools (ChatGPT, Gemini, Make.com) into every program, keeping content ahead of workforce needs.

## Strategic Focus
- **AI Infusion**: Integrating AI skills into all certificate programs to prepare learners for the AI‑driven economy.
- **Scaled Partnerships**: Expanding university network to serve more regions and learners.
- **Curriculum Agility**: Continuously updating course content to match employer demand (e.g., launching no‑code app development and AI for specific roles in 2026).

## Why Work Here
- **Culture**: Values include “students come first,” focus on outcomes, humility, curiosity, trustworthiness, and diversity of thought.
- **Remote‑First**: Fully remote workspace with no physical office; employees work from anywhere in the U.S.
- **Growth Opportunity**: Fast‑growing EdTech company with 127 employees; opportunity to shape the future of work‑aligned education.
- **Perks**: Not explicitly detailed, but the company emphasizes continuous learning and innovation as part of its culture.

## Sources
1. [ziplines.com](https://www.ziplines.com/)
2. [ziplines.com/about-us](https://www.ziplines.com/about-us)
3. [ziplines.com/careers](https://www.ziplines.com/careers)
4. [builtin.com](https://builtin.com/company/ziplines-education)
5. [bloomberg.com](https://www.bloomberg.com/profile/company/2389556D:US)

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