---
title: 'Learning and Development Manager at CPI Security'
canonical: 'https://feeny.ai/job/learning-and-development-manager-cpi-security-charlotte-north-carolina-cr3133bc0bkn'
type: 'job'
last_seen: '2026-09-09'
---

# Learning and Development Manager at CPI Security

- **Company:** CPI Security
- **Location:** Charlotte North Carolina, United States
- **Posted:** 2026-07-14
- **Last confirmed live:** 2026-09-09
- **Apply:** https://job-boards.greenhouse.io/cpisecurity/jobs/4697072006

## Job description

CPI Security, based in Charlotte, North Carolina, is looking for a high-impact Learning & Development Manager to lead enterprise training, onboarding strategy, employee enablement, leadership development, and key talent management processes across the organization. This role partners closely with business line leaders, corporate teams, field leaders, and trainers across the company to ensure employees are equipped, aligned, and developed to perform at their best. The Learning & Development Manager will also lead CPI’s recurring talent review process, support leadership coaching initiatives, and drive consistent training operations across business lines. This is an excellent opportunity for a strategic, hands-on learning leader who can operate with independence, influence senior stakeholders, coach leaders, and bring strong structure and operational rigor to a fast-moving environment.

What You'll Do:

Enterprise Learning Strategy & Business Line Partnership

- Own and evolve CPI’s enterprise learning strategy across corporate and field business lines.
- Partner with divisional leadership and trainer teams to identify training needs, prioritize initiatives, and deliver measurable learning outcomes.
- Build strong operating rhythms with business line partners, including regular stakeholder check-ins and participation in key leadership meetings.
- Align learning programs with business priorities, employee readiness needs, and organizational goals.

Product, Feature & System Release Enablement

- Lead the training enablement workstream for product, technology, and IT releases.
- Partner cross-functionally with Product, IT, Marketing, Operations, and field leadership to coordinate launch readiness.
- Create, curate, and distribute launch collateral, including job aids, announcements, training materials, and communication plans.
- Ensure trainers and front-line teams receive release materials in advance, with clear expectations, sequencing, and rollout guidance.

## Team Leadership & LMS Oversight

- Directly oversee the Learning & Development Business Partner, providing strategy, prioritization, coaching, and quality oversight.
- Lead LMS navigation, maintenance, optimization, governance, reporting, and continuous improvement efforts.
- Oversee the development of eLearnings, job aids, training communications, and performance support tools.
- Establish standards for instructional design, content quality, version control, adoption tracking, and learning effectiveness.

Onboarding Strategy & Training Operations

- Own the onboarding strategy and execution plan across the training team from end to end.
- Set onboarding dates, training calendars, and class schedules to support business needs.
- Ensure onboarding logistics are consistently executed, including room readiness, trainer coverage, materials, communication, and stakeholder alignment.
- Oversee key training team cadences, planning meetings, and operational processes.

Talent Management & Leader Enablement

- Lead CPI’s talent review process every six months, including preparation, data management, tracking, facilitation, and follow-through.
- Facilitate calibration meetings across teams to support consistent, accurate employee evaluation and placement.
- Drive accountability for action planning, development planning, bench strength, and leader follow-through.
- Coach leaders through a structured monthly leadership directive cadence, including topics such as performance improvement plans, succession readiness, bench planning, and employee development.

High-Potential Development & Leadership Programs

- Identify high performers and high-potential employees through talent review outcomes.
- Lead development pathways for emerging leaders and high-potential talent.
- Facilitate CPI’s Foundational Leadership Program, including a six-month curriculum and monthly cohort sessions.
- Deliver group coaching, leadership development sessions, and approximately 15 hours per month of one-on-one leadership coaching.

What We’re Looking For:

The ideal candidate is a strategic and operational learning leader who can balance big-picture talent development with hands-on execution. This person should be comfortable building programs, improving processes, coaching leaders, managing training operations, and partnering across corporate and field teams. You should be highly organized, proactive, and able to create clarity in a dynamic environment. Success in this role requires grit, strong follow-through, executive presence, and a passion for developing people at every level of the organization.

Qualifications:

- Bachelor’s degree or equivalent experience required.
- 7+ years of experience in Learning & Development, training enablement, organizational development, or a related field.
- Experience working in a medium-to-large company environment preferred.
- 3+ years of people leadership experience, including direct supervision and/or leading through influence.
- Demonstrated experience partnering with leaders across multiple functions, departments, or business lines.
- Strong experience with LMS strategy, administration, adoption, governance, reporting, and continuous improvement.
- Proven ability to coach leaders in both one-on-one and group settings.
- Experience facilitating talent calibration conversations, leadership development programming, or talent review processes.
- Ability to influence senior leaders, manage competing priorities, and drive outcomes through structured operating rhythms.
- Strong project management, communication, facilitation, and stakeholder management skills.
- High ownership, sound judgment, and comfort operating independently in a fast-paced, growing organization.

What's In It For You:

- Aggressive pay and the opportunity to work for an iconic brand.
- Great medical, dental, vision, short- & long-term disability, and life insurance options
- Company paid holidays, floating holidays, and paid time off (PTO)
- 401(k) plan with a competitive company match
- Eligible for free monitored security system after 90 days
- Education assistance – we encourage and support our employees who want to improve their skills and further their education
- An engaging and fun company culture that’s made up of a diverse group of people
- Volunteer and community engagement opportunities. CPI partners with organizations that share our mission to save and improve lives, particularly focusing on underserved communities.
- Talk about perks!  An on-site café, coffee/smoothie bar, walking trail, basketball court, and state-of-the-art fitness facility with a dedicated Fitness Director

## About CPI Security

## Company Overview
- **One-liner**: CPI Security is a regional, full-service residential and commercial security provider offering monitored alarm systems, smart home integration, and 24/7 real-time response across the Southeastern United States.
- **Entity Type**: Private (bootstrapped/family-owned)
- **Headquarters**: Charlotte, North Carolina, United States
- **Founded**: 1991
- **Founders**: Not publicly disclosed on available sources

## Core Business
- **Primary industry**: Electronic Security / Home & Business Security Systems / Monitoring Services
- **Target customers**: Residential homeowners, commercial businesses, and new construction developers in the Southeast (primarily North Carolina, South Carolina, Tennessee, and Georgia)
- **Mission or purpose statement**: “Your Safety, Our Mission” — focused on helping and protecting others, with a commitment to customers, communities, and first responders throughout the Southeast.

## Products & Services
- **Residential Security Systems**: Customizable packages including 24/7 monitoring, smart cameras, sensors, and smart home integration. All packages include free professional installation.
- **Commercial Security Systems**: Tailored security solutions for businesses, including installation and service.
- **Real-Time Response (Real-Time Response℠)**: Proprietary monitoring service featuring real, local people (not just AI) who proactively safeguard homes and respond immediately to alerts.
- **Smart Home Integration**: AI-powered monitoring systems integrated with smart home technology (e.g., cameras, door locks, automation).
- **Flexible Payment Options**: Equipment can be purchased upfront or financed via monthly plans.

## Market Standing
- **Valuation/Market Cap**: Not publicly available (private company)
- **Key Metric**: Over 230,000 customers; one of the nation’s top 10 largest security providers; over 750 employees (as of 2026)
- **Notable Investors/Partners**: Not publicly disclosed (private). Key partnerships include local first responders and communities.
- **Growth Signals**: Expanded from 10 employees and 300 customers in 1991 to 750+ employees and 230,000+ customers; named SDM Dealer of the Year (twice), Central Station of the Year, and Marvel Award winner; recognized as one of the Carolinas’ Top 25 Best Places to Work; The Monitoring Association named CPI Security 2023 Enterprise Monitoring Center of the Year.

## Competitive Advantages
- **Real-Time Response℠**: Differentiator of having real, local people monitoring and responding to alarms, not just AI or call centers. This human-in-the-loop approach is positioned as superior care and faster response times.
- **Regional Focus**: Branches throughout the Carolinas, Tennessee, and Georgia enable local knowledge, faster on-site response, and personalized service.
- **Award-Winning Excellence**: Industry-recognized for alarm response times, technology, and customer service. SDM Dealer of the Year (twice) and Enterprise Monitoring Center of the Year (2023).
- **Free Professional Installation**: A key customer perk that lowers friction for adoption.
- **Long-Standing Reputation**: Founded in 1991, providing decades of trust and stability in a competitive market.

## Strategic Focus
- **Growth & Expansion**: Continuing to expand its regional footprint across the Southeast (currently in NC, SC, TN, GA) with active hiring for sales, installation, and support roles in new and existing markets.
- **Technology Innovation**: Investing in cutting-edge, AI-powered monitoring systems and smart home integration to stay ahead of industry trends and evolving threats.
- **Customer Retention & Lifecycle**: Actively hiring for roles like Marketing Manager – Customer Retention & Lifecycle and Customer Retention Manager, indicating a focus on long-term customer value and reducing churn.
- **Operational Excellence**: Prioritizing fast alarm response times, professional installation, and exceptional customer service as core operational pillars.

## Why Work Here
- **Culture & Recognition**: Consistently ranked as one of the Carolinas’ Top 25 Best Places to Work. Emphasizes a supportive, community-focused environment.
- **Benefits**: Competitive salary, 401(k) match, wellness program with incentives, education assistance, professional development, paid volunteer time, charitable giving, team events, birthday and work anniversary recognition.
- **Work Environment**: Hybrid/office roles available depending on position (e.g., corporate roles in Charlotte, field roles across the region). Hands-on work with cutting-edge security technology (AI, smart home systems).
- **Community Impact**: Employees get paid volunteer time off to participate in charitable activities. The company is deeply embedded in the communities it serves.
- **Career Growth**: Opportunities for advancement across corporate (marketing, finance, HR, IT, product), sales, customer support, installation, and service roles. Active hiring for senior roles (e.g., Product Owner, Corporate Controller, FP&A Director, Senior Data Engineer).
- **Engineering & Tech Roles**: Hiring for Salesforce Engineer, Senior Data Engineer, Product Owner, HR Data & Systems Specialist — indicating a growing tech and data team.

## Sources
1. [cpisecurity.com - Home Page](https://cpisecurity.com/)
2. [cpisecurity.com - About / The CPI Story](https://cpisecurity.com/the-cpi-story/)
3. [cpisecurity.com - Careers Page](https://cpisecurity.com/about/careers/)
4. [job-boards.greenhouse.io - CPI Security Jobs](https://job-boards.greenhouse.io/cpisecurity)

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