---
title: 'Learning & Development Business Partner, Specialist Services at Referrals Only'
canonical: 'https://feeny.ai/job/learning-development-business-partner-specialist-services-referrals-only-pyhc957jsczh'
type: 'job'
last_seen: '2026-11-02'
---

# Learning & Development Business Partner, Specialist Services at Referrals Only

- **Company:** Referrals Only
- **Location:** Cardiff London OR, United Kingdom
- **Work type:** remote
- **Posted:** 2026-10-26
- **Last confirmed live:** 2026-11-02
- **Apply:** https://job-boards.greenhouse.io/monzoreferrals/jobs/8305591

## Job description

📍UK Remote | 💰£34,000 - £46,000 [L20 on the People Framework] + Incentive Awards tied to your performance + [Benefits](https://monzo.com/careers/) ✨

⭐Our Learning & Development team

Our Learning & Development team helps our Operations teams build the knowledge, skills and confidence they need to succeed in their roles. As a Domain Business Partner, you’ll be the key connection between an operational domain and Learning & Development. You’ll build a deep understanding of the area you support, its people, priorities and performance needs. You will then translate this into clear learning strategies, curriculums and outcomes. You’ll work closely with Designers and Facilitators to bring these strategies to life, ensuring learning remains relevant, accurate and focused on improving both learner and business performance.

🔑You’ll play a key role by…

You’ll connect the dots between our Special Services teams and Learning & Development. You'll dig into operational challenges, figure out what people need to succeed, and shape measurable learning outcomes that move the needle. Working hand in hand with Ops and L&D, you’ll keep learning agile, accurate, and aligned with fast-moving business priorities.

Responsibilities include:

- Building operational partnerships: Embedding within business areas to understand strategic priorities, emerging challenges, and upcoming change, acting as the key L&D point of contact.
- Diagnosing performance needs: Identifying and analysing capability gaps to determine where learning interventions will deliver meaningful business impact.
- Curriculum design: Translating operational skills and role requirements into structured curriculums and measurable learning outcomes for design and delivery teams.
- Supporting design and delivery: Partnering closely with Designers and Facilitators to provide the subject matter expertise, operational context, and real-time guidance needed for effective training.
- Content governance and compliance: Maintaining deep domain knowledge and working with Knowledge Management to ensure learning materials remain accurate, compliant, and aligned with updated guidance.
- Evaluating impact: Defining success measures with stakeholders, using performance data and learner feedback to assess the effectiveness and ROI of learning solutions.
- Continuous improvement and strategy: Gathering cross-functional insights to continually refine learning interventions and help shape the broader operational L&D strategy.

🤩 We’d love to hear from you if…

- Domain Knowledge: You have experience working, or partnering with Specialist Services (Either Finhealth, Complaints or VAIB).
- Stakeholder management & collaboration: Proven ability to build trusted partnerships across teams, influence operational leaders, and work seamlessly with cross-functional partners (Design, Delivery, and Knowledge Management).
- Curriculum design: Strong analytical skills to diagnose operational challenges, execute learning needs analysis, and translate complex requirements into structured, measurable curriculums.
- You turn tricky problems into practical learning: You love digging into operational headaches, figuring out what people really need, and designing clear, measurable training that actually works.
- You understand how operations tick: You have hands on operational experience and understand how targeted learning directly moves the needle on day to day performance.
- You speak human: You cut through jargon. You can take messy or technical information and make it simple, engaging, and easy to act on.
- You use data to make things better: You're comfortable looking at feedback, metrics, and team performance to see what's landing, what isn't, and where to tweak.
- You're proactive and flexible: You don't just wait for training requests. You spot needs early, juggle multiple priorities calmly, and roll with changes in direction.
- You care about getting the details right: You keep risk, compliance, and accuracy front of mind so our guidance is always dependable.
- You love helping people grow: You're genuinely excited about development and care about the difference great learning makes to someone's work day.

Not ticking every box? That’s totally okay! Studies show that women and people of colour might hesitate to apply unless they meet every single requirement. At Monzo, we’re dedicated to creating a diverse and welcoming team. If you’re passionate about this role and keen to learn and grow with us, we encourage you to apply— even if you don’t have everything that's listed just yet. Drop us your application, we’d love to hear from you!

🙌What’s in it for you

💰£34,000 - £46,000 ➕ Incentive Awards tied to your performance

⏰We offer flexible working hours and trust you to work enough hours to do your job well, and at times that suit you and your team.

📚£1,000 learning budget each year to use on books, training courses and conferences.

🏡We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup.

➕ Plus lots more! [Read our full list of benefits](https://monzo.com/careers/).

🌈 The application journey has 3 key steps

- Recruiter Call [30 minutes with Sam]
- Take Home Task
- Final Interview [2 Learning & Development Leads]

We want you to feel confident and put your best foot forward during the interview process. We’ve put together a [prep guide here](https://www.notion.so/monzo/Monzonaut-Interviews-how-to-prepare-30569fe426d280d281b0daf2a4646df2) with tips on how to prepare for your interview - please take a look!

This process should take around 2-3 weeks - your schedule is really important to us, so we promise to be as flexible as possible!

We have some guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo. [You can read them here.](https://monzo.com/blog/the-ultimate-guide-on-using-ai-to-ace-an-interview-at-monzo)

The closing date for applications is Wednesday 4th November 2026 at 5pm.

This role requires you to work 40 hours, Monday to Friday. If you would like to discuss these working hours please reach out to me @samb on slack.

Please apply for this job with your Monzo email address so that Greenhouse automatically tags you as an internal applicant. We keep our updates to email instead of Slack (so we can easily send from Greenhouse and keep proper records), so make sure you check your Monzo mail 😊

## About Referrals Only

## Company Overview
- **One-liner**: Marqeta is the world’s first modern card issuing platform, providing open APIs that enable businesses to create, manage, and scale customized payment card programs.
- **Entity Type**: Public (Ticker: MQ on NASDAQ)
- **Headquarters**: Oakland, California, USA
- **Founded**: 2010
- **Founders**: Jason Gardner (Founder & Executive Chairman)

## Core Business
- **Primary industry**: Financial Technology (Fintech) — Modern Card Issuing & Payment Solutions
- **Target customers**: B2B; serves a wide range of industries including digital banking, on-demand delivery, buy now, pay later, expense management, retail, and workforce payments. Customers include Square, DoorDash, and other high-growth fintech and enterprise companies.
- **Mission or purpose statement**: To simplify payments and enable any company to deliver delightful payment experiences natively, powering more flexible, engaging, and innovative payment products.

## Products & Services
- **Modern Card Issuing Platform (SaaS/API)**: Fully open API platform that allows developers to launch new credit and debit card programs with speed, flexibility, and scale. Supports instant wage access, embedded finance, and custom card products.
- **Compliance & Risk Management (Service)**: Integrated fraud detection, spend control, and compliance tools to ensure high levels of security and uptime.
- **Global Expansion Capabilities (Platform)**: Certified to operate in over 40 countries across the US, Europe, and Asia, enabling businesses to scale globally.

## Market Standing
- **Valuation/Market Cap**: As a public company, market cap fluctuates. As of mid-2026, Marqeta is a publicly traded company valued in the multi-billion dollar range (exact figure varies with market conditions).
- **Key Metric**: Annual Revenue — $383 billion+ in total volume processed in 2025; 80x volume growth since 2017; 99.99% platform uptime in 2025.
- **Notable Investors/Partners**: Key customers include Square (Block), DoorDash, and other leading fintech and enterprise firms. Partners include issuing banks, networks (e.g., Visa, Mastercard), and card fulfillment providers.
- **Growth Signals**: Recognized as a CNBC Disruptor (top 50 in 2021 award); consistent expansion into new geographies (EU, UK, Asia); continued hiring across multiple departments and regions (US, Canada, UK).

## Competitive Advantages
- **First-mover & category leader**: Marqeta defined the modern card issuing category with its open API platform, giving it a decade-plus head start over competitors.
- **Scalability & reliability**: Proven track record of 99.99% uptime and handling massive transaction volumes (80x growth since 2017) — critical for enterprise customers.
- **Deep integration with major networks**: Pre-existing relationships with Visa, Mastercard, and issuing banks shorten time-to-market for customers.
- **Developer-first approach**: Open APIs and developer tools make it easy for engineering teams to build custom payment experiences quickly.

## Strategic Focus
- **Global expansion**: Continuing to expand its certified operations into new countries (currently 40+) to serve multinational customers.
- **Embedded finance & new use cases**: Driving adoption in instant wage access, embedded finance, and enterprise expense management.
- **AI & automation**: Investing in AI-powered fraud detection, risk management, and product automation (e.g., hiring for Principal Security Engineer, Product & AI; Lead Product Manager, Enterprise AI & Automation).
- **Platform stability & security**: Maintaining industry-leading uptime and security compliance as core differentiators.

## Why Work Here
- **Culture & values**: Marqeta emphasizes a culture of “Simplify and Innovate,” “Solve for the Customer,” “Do What’s Right,” “Make it Count,” and “Win as a Team.” Employee Resource Groups (ERGs) include BlackCard, HOLA, RepresentAsian, Desi, MQ-Proud, Vets@MQ, Women’s Group, Parents’ Group, and Marqetaglots.
- **Remote/hybrid policy**: Many roles are remote (US, Canada, UK), with some positions based in Oakland, CA or London, UK. The company supports flexible work arrangements.
- **Notable perks & engineering culture**: Fast-paced, purpose-driven environment; strong focus on developer experience and open APIs; opportunities to work on cutting-edge payment infrastructure at massive scale. The company invests heavily in early career talent and internal mobility.
- **Award-winning workplace**: Recognized as a top workplace (e.g., CNBC Disruptor) and offers a collaborative, inclusive environment.

## Sources
1. [Marqeta About Us](https://www.marqeta.com/company/about-us)
2. [Marqeta Careers Page](https://www.marqeta.com/company/careers)
3. [Marqeta Homepage](https://www.marqeta.com/)
4. [Greenhouse Job Board](http://job-boards.greenhouse.io/marqeta)
5. [MQ Referrals Job Board](https://job-boards.greenhouse.io/mqreferrals/jobs/7743043)

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