--- title: 'Learning & Development Specialist at Prosper' canonical: 'https://feeny.ai/job/learning-development-specialist-prosper-phoenix-hy9gnp7nqqbk' type: 'job' last_seen: '2026-10-14' --- # Learning & Development Specialist at Prosper - **Company:** Prosper - **Location:** Phoenix, AZ - **Compensation:** $68k–$77k - **Employment:** full-time - **Work type:** hybrid - **Posted:** 2026-09-28 - **Last confirmed live:** 2026-10-14 - **Apply:** https://jobs.lever.co/prosper/b167300b-922d-4ad9-ae5f-c316be9b72b9 ## Job description ## The Role The Learning and Development Specialist will play a vital role in developing and enhancing training programs that increase the effectiveness of our Operations employees. The L&D Specialist will create and maintain training content focusing on sales and customer engagement skills. While the initial focus is on sales enablement and driving revenue, the role will also work to improve customer experience and reduce errors. This role requires a creative individual with strong communication, coaching, and analytical skills, and a passion for fostering employee development. ## How you'll make an impact - Develop accurate and user-friendly content for our internal knowledge base. - Design, develop, and deliver learning solutions for new hire and tenured agents for product launches, system changes, policy updates, and ongoing skill development. - Collaborate closely with subject matter experts, leaders, quality, and peers to gather accurate information and validate content. - Develop training and job aids for new processes, system deployments, or product updates. - Build partnerships with cross-functional teams and develop strong working relationships with internal customers. - Translate complex technical information, legal jargon, or operational processes into clear, concise language. - Ensure all content adheres to established brand guidelines, tone of voice, and compliance requirements. - Implement feedback from agents, quality, and leadership to continuously improve content effectiveness and usability. - Develop measurable learning objectives and assessment strategies to evaluate the effectiveness of training programs. - Utilize a variety of training methods and techniques to provide a world-class training experience. - Assist with administrative duties related to learning and development initiatives, such as tracking training attendance, assessment scores, survey feedback, and preparing reports. - Stay informed about industry trends, technologies, and best practices in learning and development, and relevant to operational effectiveness. ## Skills that will help you thrive - Ability to write clear, concise, and grammatically correct content for diverse audiences. - Understanding of learning theories / ADDIE model. - Capable of translating complex information into engaging content. - Confident in collaborating with employees at all levels and receptive to stakeholder feedback for continuous improvement. - Ability to manage multiple projects simultaneously and meet deadlines. - A passion for learning and dedication to supporting others' professional growth. - Proficient in Google Workspace ## Preferred attributes - Experience working in call center operations/sales, loan processing, or general loan operations for 2+ years. - Consumer Financial Services industry experience. - BA/BS degree in Learning & Development, teaching or relevant field. ## Your roadmap to success First 30 Days: Integration & Baseline Assessment Focus: Learning core systems, understanding team workflows, shadowing ongoing projects, and building initial team relationships. By 60 Days: Deep Expertise & Strategic Development Focus: Taking ownership of tasks, contributing to ongoing projects, and working with increasing independence under manager guidance. By 90 Days: Strategic Independence & Partnership Focus: Full autonomous authority, strategic roadmap execution, cross-functional leadership, and partnership. Resources to help you prosper - A connected experience: We prioritize high-touch collaboration and flexibility. Whether you are working from our San Francisco or Phoenix offices or joining us as a fully remote team member, we provide the digital-first tools and intentional culture to keep you synced and supported. - Invested in your future: A competitive salary and a 401(k) with a 5% company match to help you build long-term financial security. - Holistic well-being: We provide the resources you need to thrive, from flexible time off and paid parental leave to an annual wellness allowance and comprehensive health coverage. - Professional & personal growth: Take advantage of a suite of premium perks, including Udemy access, childcare assistance, pet insurance, and a bevy of additional savings through Beneplace. ## About Our Operations Team Rooted in our values, Prosper’s Operations team is driven by how we can improve the customer experience, always thinking there must be a better way. If you are looking for a mission driven company with a great culture, check us out! As a Prosper employee, you will have the opportunity to take ownership of your career - we offer learning opportunities and career development plans. Come join a dedicated, diverse community that will help you discover your fullest potential! Are you ready to Prosper? ## About Us Prosper introduced U.S. consumers to an innovative approach to personal finance as the first peer-to-peer lending platform in the country. Since 2005, Prosper has helped over 2 million customers achieve financial well-being through a comprehensive suite of digital personal finance products. Prosper’s flagship personal loan* marketplace continues to offer unique value for both borrowers and investors, while the Prosper® Card¹ provides essential access to credit and flexibility for those managing their financial journey. Guided by its mission to advance financial well-being, Prosper is dedicated to helping people thrive by meeting people where they are with simple, trusted, and affordable financial solutions. Learn more at www.prosper.com. We’re on a mission to hire the very best, and we are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere. It is important to us that every hire connects with our vision, mission, and core values. Join a leading fintech company that’s democratizing finance for all! ## Our Values Diversity expands opportunities Collaboration creates better solutions Curiosity fuels our innovation Integrity defines all our relationships Excellence leads to longevity Simplicity guides our user experience Accountability at all levels drives results www.prosper.comOur Story & Team  //   Our Blog Applicants have rights under Federal Employment Laws.Family & Medical Leave Act (FMLA)Equal Employment Opportunity (EEO)Employee Polygraph Protection Act (EPPA) California applicants: please click here to view our California Consumer Privacy Act (“CCPA”) Notice for Applicants, which describes your rights under the CCPA. Illinois applicants: please click here to view our Artificial Intelligence Notice for Applicants. At Prosper, we're looking for people with passion, integrity, and a hunger to learn. We encourage you to apply even if your experience doesn't precisely match the job description. Your unique skill set and diverse perspective will stand out and set you apart from other candidates. Prosper thrives with people who think outside of the box and aren't afraid to challenge the status quo. We invite you to join us on our mission to advance financial well-being.Prosper is committed to an inclusive and diverse workplace. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical​​​ condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law, including the San Francisco Fair Chance Ordinance. Prosper will consider for employment qualified applicants who are non-US citizens and will provide green card sponsorship. *All personal loans are made by WebBank. ¹The Prosper® Card is an unsecured credit card issued by Coastal Community Bank, Member FDIC, pursuant to license by Mastercard® International. ## About Prosper ## Company Overview - **One-liner**: Prosper is the first peer-to-peer lending marketplace in the U.S., now offering a comprehensive suite of personal loans, home equity products, and credit cards to help individuals achieve financial well-being. - **Entity Type**: Public (NASDAQ: UPST) - **Headquarters**: San Francisco, California, United States - **Founded**: 2005 - **Founders**: Not explicitly listed in provided sources ## Core Business - **Primary industry**: Financial Services (Consumer Lending, Personal Finance) - **Target customers**: B2C – individual borrowers seeking personal loans, home equity financing, and credit-building cards; also individual and institutional investors who fund loans on the marketplace. - **Mission**: “To advance financial well-being, helping people thrive by meeting them where they are with simple, trusted, and affordable financial solutions.” [prosper.com](https://www.prosper.com/about) ## Products & Services - **Personal Loan Marketplace**: Fixed-rate, unsecured personal loans from $2,000 to $50,000 with next-day funding and no prepayment penalties. Borrowers are matched with investors. [prosper.com](https://www.prosper.com/) - **Prosper® Card**: Unsecured credit card designed for people with less-than-perfect credit, offering up to a $3,000 limit with no security deposit required. [prosper.com](https://www.prosper.com/) - **Home Equity Loans & HELOCs**: Fixed-rate home equity loans and variable-rate home equity lines of credit for homeowners. [prosper.com](https://www.prosper.com/about) - **Investing & IRAs**: Allows investors to fund personal loans on the platform, with an average historical return of 5.3%. Individual Retirement Accounts (IRAs) are also available. [prosper.com](https://www.prosper.com/) ## Market Standing - **Valuation/Market Cap**: Not directly provided in search results (publicly traded; current market cap can be found on stock exchanges) - **Key Metric**: Annual revenue of $212.5M (2024 estimate); net income of -$54.08 million (2024); total assets $877.03 million (2024). [linkedin.com](https://www.linkedin.com/company/prosper-marketplace) - **Notable Investors/Partners**: Not provided in search results - **Growth Signals**: - Nearly 2.5 million customers served since 2005. [prosper.com](https://www.prosper.com/about) - Winner of Bankrate Best Personal Loan Award 2024. [prosper.com](https://www.prosper.com/about) - Received FICO® Decisions Financial Inclusion Award. [prosper.com](https://www.prosper.com/about) - Expanded product lineup with home equity loans and lines of credit, and the Prosper® Card. - Headcount of 338 employees, distributed across 10 countries. [linkedin.com](https://www.linkedin.com/company/prosper-marketplace) ## Competitive Advantages - **First-mover in peer-to-peer lending**: Prosper pioneered the P2P lending model in the U.S. in 2005 and has built a large, trusted borrower and investor base. - **Comprehensive product suite**: Covers personal loans, home equity products, credit cards, and investing – all under one platform, serving customers at different stages of their financial journey. - **Awards and recognition**: Industry accolades (Bankrate, FICO) reinforce credibility and trust. - **Data-driven credit risk**: Robust analytics and AI tools for credit decisioning, as evidenced by roles like Data Scientist, Credit Risk Analytics. [jobs.lever.co](https://jobs.lever.co/prosper) ## Strategic Focus - **Expanding home equity offerings**: Adding home equity loans and HELOCs to leverage the asset class. - **Growing the Prosper® Card**: Targeting consumers with less-than-perfect credit to build a path to better credit. - **Digital-first, customer-centric approach**: Emphasizing 100% online applications, transparency, and human customer service. - **Leveraging AI and analytics**: Using AI in hiring and credit risk to improve efficiency and accuracy. ## Why Work Here - **Culture & Recognition**: Recognized as a “Best Place to Work in the Bay Area.” [prosper.com](https://www.prosper.com/jobs) - **Work Flexibility**: Hybrid model – 3 days remote per week for employees within 50 miles of San Francisco or Phoenix; required in-office on Wednesdays and Thursdays. Fully remote roles also available. [prosper.com](https://www.prosper.com/jobs) - **Total Rewards**: - Competitive pay, bonus program, stock options, and 401(k) with 5% employer match. - Health, dental, vision insurance with 100% employer-paid premiums for employees. - $1,000 annual wellness allowance, One Medical membership, Headspace/Calm access. - Generous parental leave, take-what-you-need vacation (exempt), 20 paid vacation/sick days for hourly employees, plus 8 paid holidays. - Monthly internet/phone stipend, pre-tax commuter assistance, and perks like RocketLawyer, UrbanSitter, Maven support. - Monthly on-site employee lunches and cultural events. [prosper.com](https://www.prosper.com/jobs) - **Hiring Process**: Initial phone/video screen, hiring manager interview, then stakeholder round. Technical roles may include a live coding or take-home exercise. AI tools are used to assist in reviewing applications. [jobs.lever.co](https://jobs.lever.co/prosper) ## Sources 1. [prosper.com/about](https://www.prosper.com/about) 2. [prosper.com](https://www.prosper.com/) 3. [jobs.lever.co/prosper](https://jobs.lever.co/prosper) 4. [linkedin.com/company/prosper-marketplace](https://www.linkedin.com/company/prosper-marketplace) ## Other roles at Prosper - [People Operations Manager](https://feeny.ai/job/people-operations-manager-prosper-san-francisco-9q7vnmknyhzz) — San Francisco, CA - [Senior Manager, Loan Operations](https://feeny.ai/job/senior-manager-loan-operations-prosper-phoenix-y5p5gkac800r) — Phoenix, AZ - [Director, Credit Risk Analytics](https://feeny.ai/job/director-credit-risk-analytics-prosper-united-states-yyqmd5s1d51t) — United States - [Escalations Specialist](https://feeny.ai/job/escalations-specialist-prosper-phoenix-0yb15zckk6kb) — Phoenix, AZ - [Risk Operations Specialist](https://feeny.ai/job/risk-operations-specialist-prosper-phoenix-88n5jqrf5p81) — Phoenix, AZ - [Corporate Legal Counsel (Capital Markets)](https://feeny.ai/job/corporate-legal-counsel-capital-markets-prosper-united-states-q93mrw40hnd1) — United States - [Program Manager, People Programs](https://feeny.ai/job/program-manager-people-programs-prosper-san-francisco-py51ykyk30sp) — San Francisco, CA - [Director, Operations Analytics & Infrastructure](https://feeny.ai/job/director-operations-analytics-infrastructure-prosper-phoenix-qm2b7k5zq9nf) — Phoenix, AZ - [Sr. Director, Credit Risk Analytics](https://feeny.ai/job/sr-director-credit-risk-analytics-prosper-united-states-2gh5535ss7qv) — United States - [Data Scientist, Credit Risk Analytics](https://feeny.ai/job/data-scientist-credit-risk-analytics-prosper-united-states-9j0cwmtsseh5) — United States