---
title: 'Learning Experience Designer at Dropbox'
canonical: 'https://feeny.ai/job/learning-experience-designer-dropbox-ireland-nwr8tqe6rfvd'
type: 'job'
last_seen: '2026-10-27'
---

# Learning Experience Designer at Dropbox

- **Company:** Dropbox
- **Location:** Ireland
- **Compensation:** €38k–€51k
- **Work type:** remote
- **Posted:** 2026-10-21
- **Last confirmed live:** 2026-10-27
- **Apply:** https://jobs.dropbox.com/listing/8296377?gh_jid=8296377

## Job description

## Role Description

As a Learning Experience Designer within Dropbox’s Customer Advocacy organization, you will create engaging, accessible, and effective learning experiences that help customers and administrators understand Dropbox products, complete key tasks, and achieve their goals.

You will design and maintain customer education across Dropbox Learn, product-launch education, learning paths, multimedia tutorials, and other self-service learning experiences. Working closely with cross-functional partners, you will translate complex product capabilities and customer needs into clear, actionable instruction.

You’ll combine instructional design principles, digital content production, and responsible AI-assisted workflows to develop scalable learning experiences. Your work will contribute to helping customers become more confident and successful with Dropbox products while improving the consistency, quality, and accessibility of customer education.

## Responsibilities

- Design, develop, publish, and maintain engaging, accessible, and accurate customer learning experiences across Dropbox products and education platforms.

- Create and update web-based training, learning paths, product-launch education, tutorials, multimedia content, and other instructional resources.

- Translate complex product workflows and customer needs into clear, task-oriented instruction with logical sequencing and actionable next steps.

- Author, publish, and maintain learning content using Contentful and related content-management and learning-delivery platforms, including quality assurance and localization preparation.

- Collaborate with Product, Product Marketing, Customer Advocacy, Support, subject-matter experts, and program managers to deliver education aligned with customer and business needs.

- Responsibly leverage AI tools to support content drafting, storyboarding, synthesis, analysis, and production efficiency while validating outputs for accuracy, accessibility, instructional quality, and customer relevance.

- Support continuous improvement of learning experiences through reusable templates, documented processes, customer feedback, performance insights, and content-quality standards.

## Requirements

- Experience creating or maintaining customer-facing learning, instructional, technical, enablement, or product education content.

- Ability to translate complex product concepts and workflows into clear, structured, task-oriented instruction.

- Experience using content-authoring, learning-management, or publishing platforms.

- Ability to collaborate effectively with subject-matter experts and cross-functional stakeholders to develop and refine instructional content.

- Understanding of instructional quality principles, including accuracy, accessibility, consistency, and learner usability.

- Strong organizational skills and the ability to manage multiple content deliverables, incorporate feedback, and meet deadlines.

- Ability to learn and responsibly use AI-assisted tools to improve productivity while maintaining accountability for content quality and accuracy.

## Preferred Qualifications

- Experience developing web-based training, interactive learning, quick-start guides, video tutorials, or progressive learning paths.

- Familiarity with Contentful, Articulate, Wistia, or comparable content and learning-production tools.

- Experience supporting product launches, localization, or customer self-service education programs.

- Experience using learning analytics, customer feedback, or content-performance data to inform improvements.

- Experience collaborating with distributed teams in a technology or SaaS environment.

Durable Skills

AI fluency means using these tools to amplify human judgment, not replace it. We believe people with these skills will thrive as work and technology continue to evolve:

- Awareness: Understand yourself and others.
- Judgment: Evaluate information and make decisions in complex situations.
- Adaptability: Learn, adjust, and stay effective through change.
- Connection: Communicate, collaborate, and build trust.

To learn more about why these skills matter and what the data shows about thriving through change, read this [blog post](https://www.dropbox.jobs/en/our-blog/employee-stories/the-era-of-durable-skills-what-the-data-tells-us-about-thriving-in-change/) from our Chief People Officer, Melanie Rosenwasser.

## Compensation

Ireland Pay Range €37.800—€51.200 EUR

## About Dropbox

## Company Overview
- **One-liner**: Dropbox is a cloud storage and file synchronization company that is evolving into an AI-enhanced platform for distributed work.
- **Entity Type**: Public (NASDAQ: DBX)
- **Headquarters**: San Francisco, California, USA
- **Founded**: 2007
- **Founders**: Drew Houston and Arash Ferdowsi

## Core Business
- **Primary industry**: Cloud storage, file sharing, collaboration software, and AI-powered productivity tools.
- **Target customers**: Both B2C (individuals) and B2B (small businesses to large enterprises).
- **Mission statement**: “Design a more enlightened way of working.” [dropbox.jobs](https://www.dropbox.jobs/en/inside-dropbox/)

## Products & Services
- **Dropbox (Core)**: Cloud storage and file sync service (SaaS).
- **Dropbox Paper**: Collaborative document creation and project management tool (SaaS).
- **Dropbox Sign (formerly HelloSign)**: E-signature solution for businesses (SaaS).
- **Dropbox Replay**: Video review and approval tool for creative teams (SaaS).
- **Dropbox Dash**: AI-powered universal search and knowledge management tool (SaaS).
- **Dropbox Capture**: Screen recording and video messaging tool (SaaS).

## Market Standing
- **Valuation/Market Cap**: Not provided in search results; as a public company, latest figures are available via SEC filings and financial news. Ticker: DBX.
- **Key Metric**: Annual revenue – not included in provided sources; refer to Dropbox’s 10-K filings.
- **Notable Investors/Partners**: Not detailed in search results. Historical investors include Sequoia Capital, Accel Partners, and Index Ventures. Key partnerships often include Microsoft, Google, and Zoom.
- **Growth Signals**:
  - 92% of employees agree that the Virtual First model is a key reason they stay at Dropbox. [dropbox.jobs](https://www.dropbox.jobs/en/virtual-first/)
  - High internal satisfaction: 89% feel productive, 87% feel they have greater impact in a Virtual First model. [dropbox.jobs](https://www.dropbox.jobs/en/virtual-first/)
  - Continued expansion of AI features (Dropbox Dash, AI-powered search) signals a pivot toward intelligent work orchestration.

## Competitive Advantages
- **Brand trust**: Used by millions of teams and individuals worldwide; strong reputation for reliability and simplicity.
- **Virtual First operating model**: A deliberate distributed-work culture that is deeply embedded in the company’s products and employee experience.
- **AI integration**: Early mover in applying AI to file organization, search, and workflows (e.g., Dropbox Dash).
- **User base & ecosystem**: Large installed base creates network effects and switching costs.

## Strategic Focus
- **AI-powered productivity**: Building AI tools to automate and streamline knowledge work (e.g., universal search, smart summaries).
- **Deepening platform stickiness**: Expanding beyond storage into collaboration, e-signature, video review, and workflow automation.
- **Scaling Virtual First**: Refining a distributed work model that balances asynchronous deep work with intentional in-person connection. [dropbox.jobs](https://www.dropbox.jobs/en/virtual-first/)

## Why Work Here
- **Culture**: Values-driven environment centered on “Own your impact,” “Make work human,” and “Be worthy of trust.” Emphasis on experimentation, simplicity, and customer focus. [dropbox.jobs](https://www.dropbox.jobs/en/inside-dropbox/)
- **Work model**: Virtual First – designed for flexibility with asynchronous communication, core collaboration hours, and optional in-person workspaces and offsites. [dropbox.jobs](https://www.dropbox.jobs/en/virtual-first/)
- **Benefits**: Medical/dental/vision, mental health support (Modern Health), 401(k) plan, paid parental and family leave, adoption assistance, Peloton Corporate Wellness, quarterly perks allowance, volunteer time off. [dropbox.jobs](https://www.dropbox.jobs/en/inside-dropbox/)
- **Community**: Employee Resource Groups (ERGs), Dropbox for Good volunteer program, and Neighborhoods for local coworking and connection. [dropbox.jobs](https://www.dropbox.jobs/en/virtual-first/)
- **Growth**: Commitment to employee development through durable skills, mentorship, and a culture of continuous learning. Hiring process focuses on durable human skills like critical thinking, adaptability, and judgment. [dropbox.jobs](https://www.dropbox.jobs/en/how-we-hire/)

## Sources
1. [Dropbox Careers – Inside Dropbox](https://www.dropbox.jobs/en/inside-dropbox/)
2. [Dropbox Careers – How We Hire](https://www.dropbox.jobs/en/how-we-hire/)
3. [Dropbox Careers – Virtual First](https://www.dropbox.jobs/en/virtual-first/)
4. [Dropbox Careers – Teams Overview](https://www.dropbox.jobs/en/teams/)

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