---
title: 'Legal Knowledge & Research Manager at Harbor'
canonical: 'https://feeny.ai/job/legal-knowledge-research-manager-harbor-united-states-53d00ktk89db'
type: 'job'
last_seen: '2026-09-11'
---

# Legal Knowledge & Research Manager at Harbor

- **Company:** Harbor
- **Location:** United States
- **Work type:** remote
- **Posted:** 2026-07-29
- **Last confirmed live:** 2026-09-11
- **Apply:** https://job-boards.greenhouse.io/harborglobal/jobs/5198113007

## Job description

Harbor is seeking a Legal Knowledge & Research Manager for its Library and Research department. This role will manage a full-service client relationship for a large law client as the primary responsibility, including management of research quality, stakeholder communications, short-term and long-term goal planning and support, and library operations/financial management,

This full-time, fully remote role offers the opportunity to lead client-facing library services while guiding a high-performing team to deliver the exceptional service using innovative legal technology solutions.  The primary schedule is Monday - Friday.  This is a remote position that can be worked from anywhere in the United States.

Responsibilities:

Client Engagement & Outreach

- Build strong relationships with attorneys and Client stakeholders to anticipate research needs and proactively deliver value.
- Lead research outreach initiatives tailored to specific Client practice groups or departments.
- Occasionally deliver direct research findings, competitive intelligence, or market insights to Clients and Client leadership.

Team Leadership:

- Supervise and provide guidance to department staff, including training, and conducting performance evaluations.
- Foster a collaborative and inclusive work environment, promoting teamwork and professional development.
- Delegate tasks effectively, ensuring efficient workflow and timely completion of projects

Research Leadership & Team Development

- Lead, mentor, and supervise a team of research professionals, providing direction, coaching, and performance feedback.
- Foster a collaborative, client-centered research culture that emphasizes analytical rigor, responsiveness, and continuous professional growth.
- Promote the adoption of best practices in legal research methodology, knowledge synthesis, and information delivery.
- Oversee and guide complex legal, regulatory, and business research and intelligence activities in support of Client attorneys and practice groups.
- Ensure research deliverables are timely, accurate, practice relevant, and aligned with Client priorities and risk tolerance.

Digital Research & Knowledge Enablement

- Guide the organization, access, and governance of digital research resources to support efficient information retrieval and reuse.
- Collaborate with knowledge management, practice innovation, and IT teams to align research tools with attorney workflows.
- Ensure compliance with copyright, licensing, and ethical research standards across all research and intelligence activities.
- Evaluate and recommend new technologies, tools, resources, and platforms to enhance access and usability of digital resources.

Emerging Technology & Innovation

- Champion the evaluation, rollout, and adoption of AI‑powered legal research, analytics, and intelligence tools.
- Partner with IT and business services to assess emerging legal technologies that enhance research quality, speed, and insight generation.
- Stay informed on trends in legal technology, generative and agentic AI, data analytics, and information services, advising Clients on implications and opportunities.

Operations Management

- Provide strategic oversight of the Client’s integrated library system (ILS), related digital platforms, and department technology operations to ensure reliable, efficient service delivery.
- Supervise library resource acquisition and processing functions, including physical and electronic resources, with particular attention to effective electronic-resource management.
- Oversee relationships with vendors and coordinate with IT and other stakeholders to address system needs, resolve escalated issues, and support the ongoing performance and improvement of department systems.

Budgeting and Reporting

- Manage resource costs within budget and prepare annual budgets aligned with Client expectations.
- Assist with the negotiation of renewals and new contracts, leveraging attorney usage and feedback to drive cost discussions.

Project & Initiative Management

- Lead and contribute to research centric initiatives, such as research workflow optimization, tool implementations, analytics projects, and service enhancements.
- Develop project plans, timelines, and success metrics to ensure alignment with Client goals.
- Communicate project progress, risks, and outcomes clearly to stakeholders.

Qualifications:

- Master’s degree in Library and Information Science (MLIS) or equivalent, required.
- Minimum of 5 years of experience providing legal research, competitive intelligence, or knowledge services in a law firm, professional services, or corporate environment.
- Minimum of 3 years of experience managing or leading a research team or function.
- Deep familiarity with legal research platforms such as Westlaw, LexisNexis, Bloomberg Law, and related analytics tools.
- Demonstrated ability to translate complex research into practical, attorney focused insights.
- Experience managing vendor relationships, research budgets, and data driven decision-making.
- Familiarity with emerging legal technologies and trends, including generative or agentic AI applications in legal research (experience using or training on these tools preferred).
- Strong project management, organizational, and prioritization skills.
- Excellent communication and interpersonal skills, with the ability to engage credibly with attorneys, clients, and senior stakeholders.
- Analytical mindset with strong problem solving skills and attention to detail.

About Us:

Harbor is the preeminent provider of expert services across strategy, legal technology, operations, and intelligence. Our globally integrated team of 900+ strategists, technologists, and specialists navigate alongside our clients – leading law firms, corporations, and their law departments – to provide essential resources and invaluable insights. Anchored in a rich heritage of deep knowledge, steadfast relationships, and mutual respect, our unwavering dedication lies in shaping the future of the legal industry and fostering enduring partnerships within our community and ecosystem.

Harbor is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, marital status, civil union status, national origin, ancestry, age, parental status, disabled status, veteran status, or any other legally protected classification, in accordance with applicable law.

## About Harbor

## Company Overview
- **One-liner**: Harbor Global is a globally integrated legal technology and consulting services firm that helps law firms and corporate law departments achieve breakthrough outcomes through strategy, technology, operations, and intelligence.
- **Entity Type**: Private (bootstrapped; no public funding rounds disclosed)
- **Headquarters**: Chicago, Illinois, United States (primary hub; major offices also in Moncton, Manila, London, and Sydney)
- **Founded**: Not publicly available
- **Founders**: Not publicly available

## Core Business
- **Primary industry**: Legal Technology and Consulting Services
- **Target customers**: B2B – leading law firms, corporations, and their in-house legal departments
- **Mission**: To be a globally integrated organization where colleagues, clients, and partners can thrive, with an ambitious commitment to client success.

## Products & Services
- **Legal Technology + Operations**: Advisory, implementation, and operational support for legal technology systems and workflows.
- **Research + Intelligence**: Expert solutions in research, library, and information management to address complex information challenges.
- **Vendor Governance + Sourcing**: Vendor management and sourcing solutions to minimize risks and optimize controls and compliance.
- **Strategy + Transformation**: Combining industry insights with strategy, technology, and business consulting to help clients set and execute their direction.
- **Harbor Labs**: Legal engineering solutions that help enterprises use advanced technology to accelerate the speed of business.

## Market Standing
- **Valuation/Market Cap**: Not disclosed
- **Key Metric**: Over 900 industry experts globally (team of ~800–900 employees, as stated on the company website)
- **Notable Investors/Partners**: Not publicly available
- **Growth Signals**: Currently listing 30 open roles on Greenhouse (July 2025/2026); expansion of Data & AI Strategy leadership (Senior Director, Senior Manager); global remote-first hiring across US, Canada, UK, Australia, and Philippines.

## Competitive Advantages
- **Multidisciplinary integration**: Teams are organized into specialist groups aligned with key client functions, enabling seamless collaboration across legal, technology, operations, and intelligence.
- **Remote-first culture**: A significant portion of the 800+ team works from home, supported by offices and co-located workspaces – a model that attracts top talent globally.
- **Deep domain expertise**: A "deep bench" of experts spanning legal technology, sourcing, research, and transformation, allowing tailored solutions for complex legal challenges.

## Strategic Focus
- **Data & AI**: Recent hires for Senior Director and Senior Manager of Data & AI Strategy signal a push to embed AI and data analytics into client solutions.
- **Client relationship expansion**: Emphasis on building lasting connections and fostering community within the legal industry.
- **Global growth**: Continued expansion of remote teams and office hubs in key jurisdictions (US, Canada, UK, Australia, Philippines).

## Why Work Here
- **Flexible work environment**: Remote-first culture with the option to work from home, co-located workspaces, or on-site with clients. Offices available in major hubs.
- **Comprehensive benefits**: Medical, dental, vision, mental health support, life insurance, disability, wellness benefits, retirement savings with employer matching, flexible PTO, parental leave, and statutory holidays.
- **Career development**: Training and development programs, employee assistance, and a clear interview process that may include behavioral, case-study, or technical interviews.
- **Culture**: Values-driven organization focused on client success, inclusive community, resilient connections, and collaboration. Described as a place where employees can "work amongst the stars."

## Sources
1. [harborglobal.com](https://harborglobal.com/)
2. [harborglobal.com/careers/about-harbor](https://harborglobal.com/careers/about-harbor/)
3. [harborglobal.com/careers/for-applicants](https://harborglobal.com/careers/for-applicants/)
4. [job-boards.greenhouse.io/harborglobal](http://job-boards.greenhouse.io/harborglobal)
5. [harborglobal.com/careers](https://harborglobal.com/careers/)

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