---
title: 'Lending Support Associate at Recognise Bank'
canonical: 'https://feeny.ai/job/lending-support-associate-recognise-bank-milton-keynes-2wg0er4daega'
type: 'job'
last_seen: '2026-09-10'
---

# Lending Support Associate at Recognise Bank

- **Company:** Recognise Bank
- **Location:** Milton Keynes, United Kingdom
- **Compensation:** £28k–£35k
- **Employment:** contract
- **Work type:** hybrid
- **Posted:** 2026-08-04
- **Last confirmed live:** 2026-09-10
- **Apply:** https://jobs.lever.co/recognisebank/7ab3e4f8-7833-4b40-9e29-0fbfa3bcc83d

## Job description

Hello,

We are Recognise Bank; a modern business bank built to support the UK’s SMEs with tailored lending and savings solutions. Founded in 2017 by experienced business owners, we set out to challenge traditional banking by offering more flexibility, understanding, and practical support to help businesses thrive. Since receiving our banking licence in 2021, we’ve built a loyal customer base and a strong, diverse team that puts people first.

Our vision is building stronger futures with bespoke financial solutions. We understand that no two financial needs are the same, which is why we work closely with UK SMEs and individuals to unlock potential others often overlook. Through smart, flexible lending and savings products, we’re here to build and grow stronger futures for lasting success.

Our values shape how we work and grow together: 💪 Can do, will do: We take ownership, solve problems, and adapt as our customers’ needs evolve. ✨ Be brilliant: We show up with curiosity and energy, always striving for better. 🤝 Do the right thing: We act with integrity, responsibility, and care in everything we do. 💡Make a difference: We focus on impact, helping our customers, colleagues, and communities succeed.

## About the role

This will be a 9 month Fixed Term Contract. The Lending Support Associate plays a key role in the delivery of a high-quality intermediary and customer journey by helping onboard broker partners, managing incoming lending enquiries and packaging lending cases to a high standard. The role ensures applications are complete, compliant and aligned to the Bank's lending appetite, enabling Lending Manager colleagues to progress suitable opportunities efficiently through to Credit review.

Key Responsibilities:

- Support the onboarding of intermediary broker partners, ensuring documentation and due diligence requirements are completed accurately and efficiently.
- Manage incoming lending enquiries, ensuring opportunities are captured, recorded and progressed through agreed processes.
- Review application information and supporting documentation to ensure completeness and quality before submission to Lending Managers.
- Package lending cases in line with policy, regulatory requirements and the Bank's lending appetite.
- Collaborate with Lending Managers to progress applications and maintain momentum throughout the customer journey.
- Monitor application pipelines and proactively follow up outstanding information to minimise delays.
- Engage with brokers, customers and internal stakeholders to provide timely updates and deliver a positive service experience.
- Escalate risks, issues or exceptions promptly where applications fall outside policy or risk appetite.
- Maintain accurate records and management information within relevant systems and workflow tools.
- Support continuous improvement initiatives that enhance operational efficiency, service quality and broker experience.

Required Qualifications

- Good standard of general education, with strong literacy and numeracy skills.
- Some experience of working in a customer focused, administrative or professional environment, gained through employment, work experience, apprenticeship or similar.
- Strong written and verbal communication skills. Excellent attention to detail. Ability to analyse information and manage multiple priorities. Strong Microsoft Office skills.

Desirable:

- Degree educated or equivalent qualification/experience.
- Experience within financial services, banking, lending or intermediary distribution.
- An interest in financial services, property and lending, with an enthusiasm to develop knowledge of the lending process, broker relationships and credit assessment.

Why Join? At Recognise Bank, we're building more than a bank — we’re creating a culture where people feel empowered to make a difference 💡, supported to be brilliant ✨ with a can do will do attitude, and trusted to do the right thing 🤝. We believe that when our people thrive, so do our customers. That’s why we invest in an environment that reflects our values and supports your growth, flexibility, and wellbeing.

Here’s what you can look forward to: 🌴 Competitive Time Off – Generous annual leave plus bank holidays to rest, recharge, and enjoy life outside of work. 🌍 Work From Anywhere – Up to 6 weeks per year to work remotely from anywhere in the world.* 📚 Learning & Development – Tailored training and support to grow your skills and achieve your professional goals. 🏠 Hybrid Working – To support your work-life balance, we offer a hybrid working model with 3 days in the office and 2 days remote.** 🩺 Private Medical Care with Vitality – Comprehensive healthcare coverage to keep you healthy. 💼 Enhanced Pension Scheme – Helping you plan and save for a secure future. 👶 Maternity, Paternity & Adoption Pay – Supporting you and your family during important life moments. 🎉 Discretionary Company Bonus – Rewarding your contribution to our shared success.

If you're curious, driven, and ready to be part of something meaningful — where your ideas matter, your growth is supported, and your work makes a real impact — then we’d love to hear from you.

*Subject to company policy. **This arrangement may vary during the induction period.

## About Recognise Bank

## Company Overview
- **One-liner**: Recognise Bank is a UK-based challenger bank offering tailored lending and FSCS-protected savings products to SMEs and individual savers.
- **Entity Type**: Private (venture-backed, multiple funding rounds through 2024)
- **Headquarters**: London, United Kingdom
- **Founded**: 2017
- **Founders**: Not publicly available

## Core Business
- **Primary industry**: Banking / SME Lending
- **Target customers**: B2B (UK SMEs seeking bridging loans, commercial mortgages, asset finance) and B2C (personal and business savers)
- **Mission**: “To help the UK’s ambitious SMEs grow and thrive” [recognisebank.co.uk](https://recognisebank.co.uk/careers/) – also framed as “building futures – we are about people, progress and impact.”

## Products & Services
- **Bridging Loans**: Fast, decisive financing for time-sensitive property purchases or business needs.
- **Commercial Mortgages**: Flexible funding designed to support long-term business growth.
- **Business & Personal Savings Accounts**: Competitive rates with award-winning service; includes easy-access and fixed-term deposits.
- **Asset Finance** (via strategic partner): Entry into asset-based lending, contributing £31M to the loan book in 2024 [recognisebank.co.uk](https://recognisebank.co.uk/wp-content/uploads/2024-Annual-Report-Accounts.pdf).

## Market Standing
- **Valuation**: Not disclosed (private company)
- **Total Funding (disclosed)**: ~$85.8M equivalent across four venture rounds – most recent: £25M (November 2024) from largest shareholder Parasol V27 Limited [recognisebank.co.uk](https://recognisebank.co.uk/wp-content/uploads/2024-Annual-Report-Accounts.pdf).
- **Key Metrics** (FY2024, year-end October 2024):
  - Loan book: £303M (+148% YoY)
  - Deposits: £412M (grew to £436.6M shortly after year-end, +106% YoY)
  - Net operating income: £12.7M (+98% YoY)
  - Headcount: 69 (excluding directors) at year-end; LinkedIn reports 66 employees with +28.4% YoY growth. [linkedin.com](https://linkedin.com/company/recognisebank)
- **Notable Investors & Partners**: Parasol International (majority shareholder, led £30.7M round in 2023), Insignis Cash (deposit aggregator partner), strategic partner for asset finance.
- **Growth Signals**: Loan book nearly tripled; deposits doubled; entered asset finance market; restructuring plan to target higher-margin property finance; headcount growing rapidly; multiple recent awards for savings products.

## Competitive Advantages
- **FSCS Protection**: Eligible deposits protected up to £120,000 per individual – a critical trust factor for savers.
- **Award-Winning Service**: Winner of “Best Monthly Interest Savings Provider” (MoneyComms 2024, 2025, 2026), “Most Transparent Savings Provider” (MoneyNet 2026), and “Commended for Best Business Variable Rate Deposit Account” (Business Moneyfacts 2024).
- **Relationship-Led Model**: Customised lending solutions rather than off-the-shelf products, supporting SMEs that may be underserved by big high-street banks.
- **Strong Capital Backing**: Regular capital injections from major shareholder, enabling aggressive growth.

## Strategic Focus
- **12–18 Month Restructuring**: Pivot toward structured property finance (higher margin lending), with a longer-term aim of building a broader SME proposition. Target return on equity of ≥10%.
- **Operational Efficiency**: Strict cost control (opex up only 4% despite rapid loan book growth) and continued investment in technology and people [recognisebank.co.uk](https://recognisebank.co.uk/wp-content/uploads/2024-Annual-Report-Accounts.pdf).
- **Diversification**: Expand funding channels (e.g., Insignis Cash partnership) and product range (asset finance, term deposits).

## Why Work Here
- **Hybrid Work Model**: 3 days in office, 2 days remote; offices in London (City) and Milton Keynes.
- **Flexibility**: Up to 4 weeks per year to work from anywhere in the world.
- **Time Off**: Generous annual leave plus your birthday off.
- **Benefits**: Private Medical Care (Vitality, covering optical and dental), enhanced pension scheme, discretionary company bonus.
- **Learning & Development**: Training and support budget for skill growth.
- **Culture**: Described as “people, progress and impact” – a pioneering environment where employees shape the future of a growing challenger bank. Diverse team with backgrounds from Nationwide, HSBC, Santander, Deloitte, and other major institutions.
- **Open Roles**: Currently hiring for Lending Support Associates and other roles (contract and permanent) [jobs.lever.co](https://jobs.lever.co/recognisebank).

## Sources
1. [recognisebank.co.uk](https://recognisebank.co.uk/careers/) – Careers page with perks and culture
2. [linkedin.com](https://linkedin.com/company/recognisebank) – LinkedIn company profile and employee data
3. [recognisebank.co.uk](https://recognisebank.co.uk/wp-content/uploads/2024-Annual-Report-Accounts.pdf) – 2024 Annual Report & Accounts
4. [recognisebank.co.uk](https://recognisebank.co.uk/meet-the-team/) – Leadership team page
5. [jobs.lever.co](https://jobs.lever.co/recognisebank) – Current job openings

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