--- title: 'Level 2 IT Support Technician at Quadbridge' canonical: 'https://feeny.ai/job/level-2-it-support-technician-quadbridge-montreal-v9xs9cb37s7g' type: 'job' last_seen: '2026-11-09' --- # Level 2 IT Support Technician at Quadbridge - **Company:** Quadbridge - **Location:** Montréal, Canada - **Posted:** 2026-10-30 - **Last confirmed live:** 2026-11-09 - **Apply:** https://job-boards.greenhouse.io/quadbridge/jobs/4456258009 ## Job description Technical Customer Support Specialist – Level 2 Ce poste est également affiché en français. Who We Are: Quadbridge is a fast-growing North American IT solutions provider, empowering businesses to navigate complex challenges daily, through strong partnerships with leading technology providers and close collaboration with our team and customers. With locations in Kitchener, Montreal and Vancouver, we strive to create an energetic, fun workplace where ambitious, like-minded teammates collaborate, innovate, and thrive as we continue to grow our national footprint. We are Quadbridge. See how we’re building tomorrow’s solutions, together. ## Key Responsibilities This role reports to the Team Lead- Managed Services. Client-Facing Support - Work across multiple client environments with varying configurations and policies - Act as a Level 2 escalation resource for infrastructure, networking, and security-related incidents - Own tickets end-to-end, including investigation, resolution, documentation, and customer communication - Deliver a high-quality client experience by translating complex technical issues into clear, understandable updates - Ensure SLAs are met through proactive troubleshooting, prioritization, and escalation when required Networking & Security Infrastructure - Troubleshoot and support network infrastructure, including: o LAN/WAN environments o Wi-Fi access points and controllers o VPN connectivity (site-to-site and client VPN) - Support and administer firewalls and security appliances (policy changes, NAT, VPNs, firmware updates, basic threat investigation) - Assist with implementation and support of endpoint and identity security controls, including MFA and conditional access - Identify security risks or misconfigurations and recommend remediation following best practices Systems, Virtualization & Cloud - Support on-premise and virtualized infrastructure, including: o Server and Storage environments o Virtualization platforms o Backup solutions (e.g. Veeam) - Assist with deployment, maintenance, and troubleshooting of: o Physical servers, storage, and network hardware o Virtual machines and supporting services - Support cloud and hybrid environments, including: o Microsoft 365 administration (users, groups, licensing, security settings) o Azure or cloud-hosted workloads (identity integration, networking, access issues) Tools, Process and Continuous Improvement - Use standard MSP tools including ticketing systems, RMM platforms, monitoring, backup, and security tools - Accurately log time, work performed, and configuration changes - Contribute to internal documentation, runbooks, and knowledge base articles - Identify opportunities for automation, standardization, and improved security posture - Stay current with evolving networking, infrastructure, and security technologies - Participate in onboarding/offboarding processes for client users Operations & Team Collaboration - Participate in a rotating after-hours and weekend on-call schedule - Collaborate closely with Level 1 technicians, senior engineers, and project teams - Provide guidance and mentoring to junior team members on infrastructure and security issues - Adhere to IT service management and security best practices Qualifications: - 3+ years of experience in a technical support or MSP environment - · Strong hands-on experience with: - Networking fundamentals (LAN/WAN, Wi-Fi, VPN) - Firewalls and network security concepts - Windows Server and Active Directory - Microsoft 365 administration - Storage, Backup and Virtualization platforms - · Experience supporting hybrid environments (on-prem + cloud) - · Proven ability to troubleshoot complex infrastructure and security-related issues - · Strong written and verbal communication skills - · Ability to manage multiple priorities and work independently - Strong written and verbal communication skills in both English and French Nice-to-have: - Experience with Azure networking, identity, or security services - Exposure to endpoint protection, email security, or SIEM tools - ITIL training or practical service management experience - Scripting or automation experience (PowerShell, etc. Education & Certifications - Diploma or degree in Information Technology, Computer Science, or related field - Industry certifications (Microsoft, networking, security, virtualization) Why Quadbridge: - Invest in Your Future – Benefit from our RRSP program to help you plan ahead - Grow With Us – Take advantage of ongoing professional training and development opportunities. - Comprehensive Coverage – A complete health, dental, life, STD and LTD insurance plan - Top-Tier Equipment – We provide everything you need to do your best work. - A Vibrant Workplace – Join us for monthly social and team building events. - Bring Your Best Friend – Our offices are pet-friendly! Quadbridge is an equal opportunity employer, committed to diversity and inclusion in compliance with the Canadian Human Rights Act and Employment Equity Act. If you require accommodations under the applicable Canadian laws during the interview process, please inform us, and we will ensure your needs are met Work Schedule: Monday to Friday, 8:30 a.m. to 5 p.m. Full-time, permanent, Hybrid Salary Range: $70,000 to $80,000 per year, plus annual bonus Application deadline: Applications reviewed on a rolling basis This posting is for an existing vacancy ## About Quadbridge ## Company Overview - **One-liner**: Quadbridge is a North American full-service IT solutions partner delivering end-to-end hardware, software, cloud, managed services, and cybersecurity to medium and large enterprises. - **Entity Type**: Private (bootstrapped, no disclosed venture funding) - **Headquarters**: Montreal, Quebec, Canada (with offices in Vancouver, Kitchener, and Phoenix, AZ) - **Founded**: 2007 - **Founders**: Not publicly listed; executive leadership includes CEO PJ Emam and President Steve Leslie ## Core Business - **Primary industry**: IT services and solutions – hardware/software procurement, managed IT, cloud transformation, cybersecurity, and licensing. - **Target customers**: Medium to large enterprises across the U.S. and Canada (B2B). - **Mission/purpose**: “We exist to drive success through technology” – delivering scalable technology solutions with agility and responsiveness. ## Products & Services - **Hardware & Software Procurement**: Sourcing and supply of IT hardware and software from leading vendors (Microsoft, Cisco, Dell, etc.). - **Managed IT Services**: Ongoing infrastructure management, help desk, and support (Level 2 technical support, etc.). - **Cloud & Data Center Transformation**: Design, migration, and management of cloud platforms (Microsoft Azure, Microsoft Fabric, Databricks). - **Cybersecurity**: Security assessments, implementation, and managed security services. - **Microsoft Licensing & CSP**: Licensing optimization, compliance, and funding programs (CoreView assessments). - **Professional Services**: Solution architecture, pre-sales, and consulting (AI, enterprise architecture, data platforms). - **Device Lifecycle Services**: Procurement, deployment, and refresh of end-user devices. ## Market Standing - **Valuation**: Not disclosed - **Key Metric**: Annual revenue exceeded $50 million (as of 2022); average YOY growth of 80% - **Notable Investors/Partners**: Strategic partnerships with Microsoft, Cisco, Dell, and other major hardware/software vendors. - **Growth Signals**: - Ranked on Canada’s Growth 500 list for 4 consecutive years (fastest-growing IT company in Montreal). - Acquired Able One Systems (Kitchener, ON) in 2020 and DTM Systems Corp. (Vancouver, BC) in 2022. - Headcount over 400 employees; expanded from 7 to 30 employees in early years. - U.S. market revenue growth of over 300% (representing 80% of total revenue). ## Competitive Advantages - **Full-service, one-stop shop**: Covers hardware, software, cloud, managed services, and cybersecurity – clients work with a single account manager across all regions. - **Deep vendor partnerships**: Close relationships with Microsoft, Cisco, Dell, etc., enabling competitive pricing and access to funding programs. - **Proven acquisition strategy**: Geographic expansion through strategic acquisitions (Ontario, British Columbia) without diluting service quality. - **Agility and responsiveness**: Entrepreneurial culture with ability to customize solutions for mid-market and enterprise clients. ## Strategic Focus - **AI and enterprise architecture**: Recently posted roles for Director of AI and Enterprise Architecture and Data Platform Solution Architect (Microsoft Fabric, Azure Databricks), signaling a push into AI-driven solutions. - **Scaling managed services**: Expanding service operations and technical support to handle growing client base. - **North American expansion**: Continued growth in both Canadian and U.S. markets, with offices in Montreal, Vancouver, Kitchener, and Phoenix. - **Modernization and compliance**: Helping clients modernize infrastructure while ensuring licensing compliance and security. ## Why Work Here - **Culture**: Values-driven environment (“Think Bold and Build”, “Own It. Lead It. Make It Happen.”) with a focus on empathy, integrity, and resourcefulness. - **Perks**: In-house restaurant with subsidized, health-focused breakfasts and lunches prepared by a professional chef; free on-site gym with lockers and showers; snacks and coffee throughout the day. - **Work environment**: Modern open-spaced office in Montreal (across from Canal Lachine), easily accessible by car and transit. Hybrid workspace policy (as noted on Built In). - **Growth opportunity**: Join one of Canada’s fastest-growing tech companies; employees are encouraged to take ownership and drive results. - **Team**: Dynamic, entrepreneurial team with strong collaboration across departments and offices. ## Sources 1. [quadbridge.com](https://www.quadbridge.com/) 2. [quadbridge.com/about-us](https://www.quadbridge.com/about-us) 3. [quadbridge.com/careers](https://www.quadbridge.com/careers) 4. [linkedin.com/company/quadbridge](https://www.linkedin.com/company/quadbridge) 5. 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