---
title: 'Level 2 Technical Support - Corvil at Pico'
canonical: 'https://feeny.ai/job/level-2-technical-support-corvil-pico-london-vjdf2ys2zr6c'
type: 'job'
last_seen: '2026-09-08'
---

# Level 2 Technical Support - Corvil at Pico

- **Company:** Pico
- **Location:** London, United Kingdom
- **Posted:** 2026-08-04
- **Last confirmed live:** 2026-09-08
- **Apply:** https://job-boards.greenhouse.io/picoquantitativetrading/jobs/4702163006

## Job description

Pico fuels the global capital markets community by providing exceptional market data services and customized managed infrastructure solutions.  As financial industry experts at the center of markets and technology, we help our clients efficiently scale their business and quickly access markets. From infrastructure to connectivity, we support our clients through the full trading lifecycle.  We are a global company headquartered in New York, with offices in Chicago, London, Singapore, Hong Kong and Tokyo.

## The Role

The Technical Support Engineer serves as a champion for Pico’s customers. In pursuit of that goal, the Technical Support Engineer will partner with our customers to place emphasis on issue prevention rather than resolution.  The Technical Support Engineer handles direct technical customer inquiries, performs complex root cause analysis duties and maintains customer satisfaction from a technical and professional level. This is a very dynamic and technically challenging role where you will be providing escalation support, interfacing with engineering on deep product issues, contributing to ongoing projects revolving around support tools, knowledge management, self-service initiatives and more. The successful applicant will have 3+ years’ experience providing Level 2 technical support for enterprise products in mission critical environments to a global customer base. Suitable applicants must be available to provide on-call support on a scheduled basis.

## Requirements

- Working knowledge of Linux systems, network configuration, and general troubleshooting
- Demonstrable ability to isolate problems between hardware and software and to provide relevant information to the development teams
- Proven working knowledge of TCP/IP fundamentals
- Strong process discipline with a working knowledge of Salesforce or other CRM system
- Third Level Degree in Computer Science, Computer Engineering or a related discipline or equivalent experience
- Excellent verbal and written English-language communication skills to effectively manage the customer relationship
- Ability to work constructively together as part of a team, sharing ideas and resources

Desirable Skills

- Hands-on experience of network switches, routers, aggregation taps, Linux servers, etc.
- Experience working with financial (FIX, etc.) and enterprise (VoIP, etc.) protocols
- Cisco CCNA certification
- Experience supporting applications deployed in cloud environments (AWS, Azure)
- UNIX scripting languages including Bash, Python, awk, Perl

Attributes

- Motivated and committed to excellence
- Organized, methodical, and detail oriented
- Good interpersonal skills, especially with customers
- Can quickly grasp and learn new technologies
- Ability to clearly explain complex technological concepts to a non-technical audience
- Ability to remain calm and professional while dealing with customer related issues
- Ability to proactively engage the required resources to ensure the customer expectation is exceeded in a timely manner

Working Arrangements

This is a Hybrid position with weekly time in the office with the flexibility of working from home. Though travel may be required from time to time, it is not expected to be regular or frequent. The role holder will be expected to work whatever hours are necessary for the performance of this role (recognizing that it involves multiple jurisdictions/geographies including but not limited to EMEA, USA and APAC).

## IMPORTANT DATA PRIVACY INFORMATION:

This position is available with PICO GLOBAL LTD. The controller of your personal data will be PICO GLOBAL LTD.

For further information on what personal data we collect, how we will process your personal data and your rights with respect to your personal data please read our Pico Job Candidate Privacy Notice, [View Here](https://go.pico.net/l/128111/2023-05-01/4s49my/128111/1682995105w7mQ7hz0/Pico_Job_Candidate_Privacy_Notice.pdf).

Be a part of Pico Family

Pico is an equal opportunity employer. Pico does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at Pico are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

## About Pico

## Company Overview
- **One-liner**: Pico provides mission-critical trading infrastructure, global connectivity, market data, analytics, and software to financial institutions.
- **Entity Type**: Private (Venture-backed; last known funding: Private Equity round in 2022)
- **Headquarters**: New York, New York, United States
- **Founded**: 2009
- **Founders**: Not publicly available

## Core Business
- **Primary Industry**: Financial Services – Trading Infrastructure, Market Data & Analytics
- **Target Customers**: B2B – exchanges, market makers, banks, brokers, asset managers, hedge funds, and quantitative trading firms across the Americas, Europe, and Asia-Pacific
- **Mission or Purpose Statement**: “Data you can trust. Data that moves fast. Data anywhere to anywhere.” (from pico.net)

## Products & Services
- **Global Market Services (PicoNet™)**: Ultra low-latency, fault-tolerant connectivity to over 900 exchange and venue products worldwide, delivered over a private global network with deterministic latency between major financial centers. Includes colocation in 55+ tier‑1 data centers (e.g., NY4, LD4, TY3) and 24/7 managed services.
- **Enterprise Data & Analytics (Corvil)**: Packet-level network capture and observability platform providing nanosecond-resolution latency measurement for every order, SLA proof, and actionable intelligence via REST, Splunk, and Kafka.
- **Data & Trading Execution Software (Redline)**: High-performance, low-latency API for normalized market data and order execution, supporting both software and FPGA‑accelerated deployments across asset classes.
- **Managed Services**: Firms can run Pico infrastructure self-managed or opt for 24/7 managed services via Pico’s global Service Operations Center.

## Market Standing
- **Valuation/Market Cap**: Not disclosed
- **Key Metric**: Total funding of USD 391.4 million (7 rounds); annual revenue estimated at USD 78.2 million (LinkedIn)
- **Notable Investors/Partners**: Golden Gate Capital (lead in 2022 Private Equity round), Intel Capital (lead in 2020 Series C). Other investors include Nokia, IPC Systems, Bank of America Merrill Lynch.
- **Growth Signals**: Headcount of 302 employees (+5.8% YoY). Recent awards: TradingTech Insight Awards Europe 2025 (“Best Time Stamping/Latency Measurement System”) and American Financial Technology Awards 2025 (“Best Data Analytics Provider”). Acquisitions: Corvil (2019) and Redline Trading Solutions (2022). Active job postings increasing (+176.9% yearly).

## Competitive Advantages
- **Proprietary Physical Infrastructure**: Colocation inside 55+ exchange‑adjacent data centers (public clouds cannot offer this).
- **PicoNet™ Private Network**: Deterministic, sub-millisecond latency between major financial hubs.
- **Full-Stack Integration**: Single API for market data, order execution, and packet-level analytics across all asset classes.
- **Hybrid Cloud Flexibility**: Bridge between colocated infrastructure and public cloud workloads.
- **24/7 Managed Services**: Reduces complexity for firms expanding into new asset classes or regions.

## Strategic Focus
- Expand into new asset classes, including digital assets.
- Deepen analytics and observability capabilities (Corvil platform).
- Grow hybrid cloud architectures that combine low-latency colocation with public-cloud flexibility.
- Scale global managed services to reduce operational overhead for clients.

## Why Work Here
- **Culture**: Emphasizes diversity, equity, and inclusion, with employee resource groups such as the Pico Women’s Network. Described as “a team passionate about delighting clients” and “united by a shared passion for technology.”
- **Work Model**: In‑office roles (jobs listed as “In-Office” on Built In). Office locations in all major financial centers (New York, London, Tokyo, Hong Kong, Singapore, etc.).
- **Engineering Focus**: Build and maintain the infrastructure that powers global electronic markets. Technology stack includes low-latency networking, FPGA, real-time analytics, and high‑performance APIs.
- **Perks & Benefits**: Not detailed in search results, but the company offers career growth across multiple departments (engineering, SRE, network operations, product management).

## Sources
1. [pico.net](https://www.pico.net/)
2. [linkedin.com](https://www.linkedin.com/company/picotrading)
3. [builtin.com](https://builtin.com/company/pico-0)
4. [greenhouse.io](http://job-boards.greenhouse.io/picoquantitativetrading)

## Other roles at Pico

- [Sales Engineer- Corvil Analytics](https://feeny.ai/job/sales-engineer-corvil-analytics-pico-new-york-haf37v8h9zqt) — New York, NY
- [Level 1 Support Technician](https://feeny.ai/job/level-1-support-technician-pico-pune-8xx5rrvq16w2) — Pune, India
- [Head of Market Services Product Management](https://feeny.ai/job/head-of-market-services-product-management-pico-new-york-9rjbpt3gbvkg) — New York, NY
- [Sales Associate](https://feeny.ai/job/sales-associate-pico-new-york-wbcbb8skh1r7) — New York, NY
- [Technical Product Manager](https://feeny.ai/job/technical-product-manager-pico-dublin-ddm1ww7hzq4s) — Dublin, Ireland / Krakow, Poland
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