---
title: 'Level II Technician / IT Compliance & Documentation at Custom Computer Specialists'
canonical: 'https://feeny.ai/job/level-ii-technician-it-compliance-documentation-custom-computer-specialists-kcsmw2nsgwms'
type: 'job'
last_seen: '2026-11-03'
---

# Level II Technician / IT Compliance & Documentation at Custom Computer Specialists

- **Company:** Custom Computer Specialists
- **Location:** Eastport, NY / South Manor, NY
- **Posted:** 2026-10-13
- **Last confirmed live:** 2026-11-03
- **Apply:** https://job-boards.greenhouse.io/customcomputerspecialists/jobs/4439308009

## Job description

We are a growing IT company; a great place to start and grow your career!

CCS is a leading technology consulting firm providing best in class solutions to our clients for over 45 years. Expressed simply in our tagline – Right People, Right Results, Right Careers! Our philosophy is, in fact, an obsession that drives our behavior, our culture and our work. It’s why we put tremendous emphasis on hiring individuals that embody the principles that align with our obsession. We continue to successfully provide network integration, support services, products solutions, and applications services to our valued clients in the northeast. Our focus is simple...our goal is to make technology easy and to help our clients use it as effectively as possible.

CCS is looking for a motivated technical professional to join our team as an IT Compliance & Documentation Specialist who  writes and maintains policies, plans, and procedures that keep our clients secure, compliant, and ready for the unexpected. You will turn technical practice into clear documentation aligned with the NIST Cybersecurity Framework, and help roll out the processes behind it, from multifactor authentication to user audits.

Salary: $65,000.00 – 74,500.00

What You'll Do:

Documentation

Create, maintain, and review core security and IT governance documents, including:

- NIST documentation: map controls and practices to the NIST Cybersecurity Framework (and NIST SP 800-53 / 800-171 where required) and track gaps
- Protocol and process documentation: standard operating procedures, runbooks, and how-to guides for technical staff
- Acceptable Use Policies: define acceptable use of systems, networks, devices, and data
- Disaster recovery planning: backup, restoration, and business continuity plans with defined recovery time and recovery point objectives
- Incident Response Plan: roles, escalation paths, communication templates, and post-incident review steps
- Safety Plan: physical and digital safety procedures, coordinated with facilities and leadership
- Password Policies: complexity, rotation, storage, and password manager standards
- Chromebook Policies: device management, usage, assignment, repair, and return procedures
- Onboarding / Offboarding policies: account provisioning, access grants, equipment issue, and timely deprovisioning

Process development

- Software, user, and responsibility charts: build and maintain software inventories, user/role matrices, and RACI charts
- Multifactor deployment: plan, document, and support MFA rollouts, including user communication and training materials
- User auditing: run recurring access reviews, identify stale or excess permissions, and report findings
- Project management and scope definitions: write project scopes, track milestones, and coordinate with technical staff and stakeholders
- Perform other job-related duties as assigned

Ongoing

- Review and update documents on a set schedule, at least annually or after major changes
- Keep documentation organized, version-controlled, and easy to find
- Support audits, assessments, and compliance reviews with evidence and records

What success looks like:

- Coverage: share of required policies and plans that exist, are approved, and were reviewed in the last 12 months (target: 100%)
- MFA adoption: share of accounts with MFA enforced (target: 95%+, with documented exceptions)
- Audit timeliness: user access reviews finished on schedule, with stale accounts removed within 5 business days of being found
- Offboarding speed: access removed for departing users within 24 hours
- Project delivery: documented scopes finished on time and within scope
- Usability: staff and clients can find and follow the documents without needing to escalate

What You'll Bring:

- 2+ years in IT, IT compliance, security, or technical writing
- Working knowledge of the NIST Cybersecurity Framework and common security controls
- Experience writing policies, procedures, or technical documentation for non-technical readers
- Familiarity with identity and access management, including MFA and user provisioning
- Experience with Microsoft 365 and/or Google Workspace administration concepts
- Strong organization skills and the ability to manage several documents and projects at once

#IND

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CCS Offers:

- Competitive salaries
- Comprehensive benefits including:
- Medical and dental plans
- Company paid vision and short and long term disability plans
- Flexible spending programs including Healthcare, Dependent Care, Transit and Parking
- 401K with employer match
- Tuition reimbursement
- Onsite fitness center (or gym membership reimbursement for client or satellite based employees)
- Company paid life Insurance
- Paid holidays and vacation
- Technical certification gift card rewards program

Come experience our unique culture and see how our “right people, right results” philosophy has led to our outstanding success!  We are great place to start your IT career!

EEO Statement:

Custom Computer Specialists is an Affirmative Action and Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.  To request a reasonable accommodation to apply for this position or to enable qualified individuals with disabilities to perform essential job functions, contact humanresources@customonline.com or 631-864-6699.

## About Custom Computer Specialists

## Company Overview
- **One-liner**: Custom Computer Specialists (CCS) is a premier IT solutions and managed services provider delivering cybersecurity, cloud, networking, and technology consulting to mid-market and enterprise clients across the U.S.
- **Entity Type**: Private (Bootstrapped)
- **Headquarters**: Hauppauge, New York, USA
- **Founded**: 1979
- **Founders**: Not publicly available

## Core Business
- **Primary industry/industries**: Managed IT Services, Cybersecurity, Cloud Infrastructure, Technology Consulting, Unified Communications.
- **Target customers**: B2B, primarily serving K-12 education, higher education, healthcare, life sciences, defense contractors, government agencies, nonprofits, and professional services firms.
- **Mission or purpose statement**: "To serve as the trusted partner-of-choice for both our clients and partners by delivering compelling value and building relationships that last." [glassdoor.com](https://www.glassdoor.com/Overview/Working-at-Custom-Computer-Specialists-EI_IE30883.11,38.htm)

## Products & Services
- **Managed IT Services**: Fully managed proactive technology and security support, including help desk, onsite support, and network monitoring.
- **Managed Security (MSSP)**: SOC 2 Certified cybersecurity services including threat detection, incident response, and compliance guidance. Ranked #18 on the MSSP Alert list. [customonline.com](https://www.customonline.com/)
- **Business Continuity & Disaster Recovery**: Solutions to mitigate disaster risk and maintain operations.
- **Managed Voice (UCaaS)**: Unified communications and voice migration services.
- **Virtual CIO/CISO**: Strategic technology leadership and security advisory for organizations without in-house executive IT talent.
- **Project Services**: Network and data center infrastructure projects, cloud migrations, and AI implementation support.
- **Building Safety**: Strategy solutions to protect assets and ensure employee safety.

## Market Standing
- **Valuation/Market Cap**: Not publicly available (Private company).
- **Key Metric**: Estimated annual revenue between $25 million and $100 million (USD). [glassdoor.com](https://www.glassdoor.com/Overview/Working-at-Custom-Computer-Specialists-EI_IE30883.11,38.htm)
- **Notable Investors/Partners**: Not applicable (bootstrapped). Key partnerships implied through industry certifications (400+ technical/professional certifications).
- **Growth Signals**:
    - Recognized on the Inc. 5000 Fastest Growing Companies list (2025). [glassdoor.com](https://www.glassdoor.com/Overview/Working-at-Custom-Computer-Specialists-EI_IE30883.11,38.htm)
    - Named Best of Long Island (2025). [glassdoor.com](https://www.glassdoor.com/Overview/Working-at-Custom-Computer-Specialists-EI_IE30883.11,38.htm)
    - Ranked #18 on the MSSP Alert Top 250 list.
    - Named to CRN’s MSP and Solution Provider lists.
    - Acquired eKeeper Systems, Inc. to strengthen Midwest presence. [customonline.com](https://www.customonline.com/)
    - 98% client retention rate. [customonline.com](https://www.customonline.com/)

## Competitive Advantages
- **Longevity & Stability**: Operating for over 40 years (since 1979), demonstrating deep market resilience and client trust.
- **Deep Specialization**: Focused expertise in highly regulated verticals (education, healthcare, defense, government) with a SOC 2 Certified security practice.
- **High Retention**: A 98% client retention rate indicates exceptional service quality and long-term partnerships.
- **Award-Winning Reputation**: Consistently recognized as a top MSP, MSSP, and "Best Place to Work," which differentiates them in a crowded market.
- **Talent Investment**: Significant commitment to internship and entry-level training programs, creating a strong pipeline of skilled professionals.

## Strategic Focus
- **Geographic Expansion**: Growing presence beyond the Northeast with acquisitions (eKeeper Systems in Indiana) and offices in Delaware, North Carolina, Ohio, and Rhode Island. [customonline.com](https://www.customonline.com/about-us/)
- **AI Implementation**: Actively focusing on helping clients "Transform AI into a measurable advantage" and drive implementation. [customonline.com](https://www.customonline.com/)
- **Cybersecurity Leadership**: Continuing to strengthen its position as a top-tier MSSP, investing in advanced threat detection and compliance capabilities.
- **Talent Development**: Maintaining a strong focus on continuous learning, certification, and internal career growth to retain top technical talent.

## Why Work Here
- **Culture**: Emphasizes a "Right People, Right Results" philosophy with a collaborative, team-first environment. Described by employees as a "second family" where people support each other. [customonline.com](https://www.customonline.com/careers/)
- **Remote/Hybrid Policy**: Mixed model with onsite roles (e.g., Network Technician in Bronx, NY) and roles likely based at headquarters in Hauppauge, NY. Satellite offices exist in other states.
- **Learning & Growth**: Strong commitment to "continuous learning" with 400+ certified professionals. Tuition reimbursement and a Technical Certification Gift Card Rewards Program are offered.
- **Benefits**:
    - Medical & Dental Plans
    - Company-Paid Vision Plan
    - Short & Long-Term Disability
    - Flexible Spending Programs (Healthcare, Dependent Care, Transit & Parking)
    - 401k with Employer Match
    - Tuition Reimbursement
    - Onsite Fitness Center (or Gym Membership Reimbursement for satellite employees)
    - Company Life Insurance
    - Paid Holidays & Vacation
- **Meaningful Work**: Employees participate in technology projects that "create a better world for today and the future," serving schools, hospitals, and defense organizations. [customonline.com](https://www.customonline.com/careers/)

## Sources
1. [customonline.com](https://www.customonline.com/)
2. [customonline.com - About Us](https://www.customonline.com/about-us/)
3. [customonline.com - Careers](https://www.customonline.com/careers/)
4. [glassdoor.com](https://www.glassdoor.com/Overview/Working-at-Custom-Computer-Specialists-EI_IE30883.11,38.htm)
5. [indeed.com](https://www.indeed.com/cmp/Custom-Computer-Specialists)

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