--- title: 'Lifecycle & Customer Marketing Manager at Breezeway' canonical: 'https://feeny.ai/job/lifecycle-customer-marketing-manager-breezeway-atlanta-661rf698tmp2' type: 'job' last_seen: '2026-11-07' --- # Lifecycle & Customer Marketing Manager at Breezeway - **Company:** Breezeway - **Location:** Atlanta, GA - **Work type:** remote - **Posted:** 2026-10-27 - **Last confirmed live:** 2026-11-07 - **Apply:** https://job-boards.greenhouse.io/breezeway/jobs/5464734008 ## Job description Breezeway’s award-winning property operations and experience platform helps coordinate, communicate, and verify detailed work at properties. Powering over 55M property care tasks, Breezeway helps thousands of short-term rental managers and hospitality operators increase operational efficiency and boost service revenue while eliminating manual work and elevating the experience at each property. Lifecycle & Customer Marketing Manager ## The Role We're hiring a Lifecycle & Customer Marketing Manager to own how we engage prospects and customers at every stage of the journey. You'll build the programs that turn leads into pipeline, new customers into active users, and active users into long-term advocates. This is a hands-on, high-ownership role. You own the pre-sale journey end to end. Post-sale, you own the messaging, content, and build, against journey experiences set by our Senior Customer Operations Lead. You'll report to the VP of Marketing and partner closely with Customer Operations, Demand Gen, Product Marketing, Sales, and Customer Success. It’s a high-visibility role on a lean, high-output team. You'll own meaningful work from day one. Breezeway sits at the intersection of AI and one of the fastest-growing segments in hospitality, offering a unique opportunity to help shape the future of property operations. You’ll join a fast-moving, execution-oriented team that ships quickly and views marketing as a critical driver of growth. As a remote-first company, we prioritize collaboration, ownership, and building a team that genuinely enjoys working together. ## What You'll Do - Own the pre-sale journey end to end: Map, build, and optimize the path from new lead to MQL, SQL, and opportunity. Recycle closed-lost and stalled opportunities back into pipeline. - Build on the scoring model: Use the lead scoring, lifecycle stages, and handoff rules owned by Demand Gen to trigger and personalize nurture. Feed engagement insights back into the model. - Build post-sale programs: Write and build onboarding, adoption, expansion, and renewal programs across HubSpot email, Hubspot agents, and Appcues, against the audiences, triggers, and timing defined by Customer Operations. - Launch to the base: Partner with Product Marketing to bring new features and launches to existing customers to drive adoption and, where applicable, up-sell opportunities. - Test relentlessly: Run A/B and multivariate tests on subject lines, content, creative, and channels. Co-design journey-logic tests with Customer Operations. - Measure and report: Own pre-sale funnel reporting and program-influenced pipeline. Jointly own success metrics for post-sale programs with Customer Operations. - Run customer marketing motions: Own advocacy, reviews, newsletters, and product update communications. - Scale with AI: leverage AI to automate and personalize campaigns for target audiences - Own email health: Maintain deliverability, list hygiene, preference centers, and compliance (CAN-SPAM, GDPR, CASL). ## What We're Looking For - 5+ years in lifecycle, email, CRM, or customer marketing, with at least 3 years at a SaaS company. - A track record of lifecycle programs that moved a revenue metric: pipeline, conversion, activation, retention, or expansion. You can name the number. - Deep hands-on expertise in a marketing automation platform (HubSpot, Marketo, Braze, Customer.io, or similar). You build journeys yourself, not through a ticket queue. - Strong command of segmentation, lead scoring, lifecycle stages, and CRM data hygiene. - Experience using product usage data to trigger and personalize campaigns. - A rigorous testing mindset and comfort with analytics. You can build a report, read a cohort, and explain what changed and why. - Sharp, concise writing. You can draft copy that converts. - Cross-functional credibility with Sales, CS, and Product. You can align teams on handoffs and hold them to it. - Comfort with ambiguity in a fast-moving, growth-stage environment. - Early adopter of AI tools, with an interest in using them to scale personalization, content, and testing. - Experience with in-app messaging or product-led growth tools (Appcues, Pendo, Intercom). Bonus Points - Experience at a SaaS company serving short-term rental, property management, or vacation rental operators. - Experience marketing to SMB and independent operators, not just enterprise buyers. - Familiarity with account-based or signal-based programs that blend marketing and sales outreach. - Experience running customer advocacy, referral, or review programs. - Working knowledge of SQL or BI tools (Metabase, Looker, Tableau). Breezeway is an equal opportunity employer and prohibits discrimination based on race, color, religion, sex, national origin, age, disability, genetic information, or any other protected status. We embrace diversity and are committed to creating an inclusive workplace.  We believe that respect fosters open-mindedness and curiosity, enabling us to gain valuable perspectives from our teammates, the market, and our clients. All qualified applicants will receive consideration for employment without regard to these factors. If you need accommodation during the application process, please let us know. We're a remote-first company with team members across the U.S. and globe, but we currently hire only in the following states and countries. Countries: US and Spain United States: Arizona, Arkansas, California, Connecticut, Florida, Georgia, Idaho, Illinois, Maine, Massachusetts, Michigan, Missouri, Nevada, New Hampshire, New Jersey, New York, North Carolina, Ohio, Oregon, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Utah, Vermont, Virginia, Washington, and Wisconsin. ## About Breezeway ## Company Overview - **One-liner**: Breezeway is an AI-powered property care, operations, and messaging platform that helps hospitality teams automate workflows, coordinate service tasks, and deliver consistent 5-star guest experiences. - **Entity Type**: Private (venture-backed, no disclosed funding stage) - **Headquarters**: Not publicly available (remote-first company with employees in the US, Spain, and Canada) - **Founded**: Not publicly available - **Founders**: Jeremy Gall (Founder & CEO) ## Core Business - **Primary industry**: Hospitality technology / short-term rental operations - **Target customers**: Property managers, vacation rental operators, hospitality teams (B2B, SMB to enterprise) - **Mission or purpose**: “Deliver 5-star stays” by automating the hundreds of details required to run a hospitality business, ensuring properties are perfectly maintained, safe, clean, and guest-ready. ## Products & Services - **Automated Workflows**: Schedule and assign property tasks (cleanings, inspections, maintenance) with automated triggers and real-time team updates. - **Smart Checklists**: Custom, mobile-friendly checklists available in 10 languages; field staff can provide photo proof of completion for accountability. - **AI Messaging**: Automated guest messaging for check-in details, local recommendations, and post-stay follow-ups. - **Team Coordination**: Centralized dashboard for managing cleans, arrivals, maintenance, and inspections; real-time visibility into team progress and location. - **Maintenance Tracking**: Proactive scheduling of preventative maintenance to reduce major repairs and safety issues. - **Digital Welcome Book**: A modern, shareable guide that provides guests with essential property information. - **Integrations**: Connects with popular PMS, smart home devices, and other operational tools. ## Market Standing - **Valuation/Market Cap**: Not disclosed - **Key Metric**: Powers operations across **270,000+ properties in 90 countries**; has facilitated **30M+ cleans, inspections, and repairs**. - **Notable Investors/Partners**: Not publicly available (partners with major PMS and smart home providers per integrations page) - **Growth Signals**: - Serving 270K+ properties globally – strong adoption. - Claims **50% reduction in phone calls** and **40 hours saved monthly** for field staff scheduling. - Reports **$20K additional revenue per year** per property manager. - Active hiring across multiple departments (Engineering, Sales, CS, Marketing) in the US, Spain, and Canada. ## Competitive Advantages - **AI-powered smart operating system** that automates end-to-end property operations, reducing manual coordination. - **Photo proof and real-time verification** ensures quality and accountability – a strong trust differentiator. - **Multi-language support** (10 languages) enables global scaling. - **Seamless integrations** with existing PMS and smart home tech lower switching costs. - **Proven ROI** metrics (time savings, revenue lift) strengthen value proposition. ## Strategic Focus - Deepen AI capabilities to further automate guest messaging, scheduling, and inspection workflows. - Expand into new geographies (hiring in Europe and US, Spanish and German speaking sales roles). - Continue building out integrations with hospitality ecosystem partners. - Drive revenue growth for customers through upsells (early check-ins, extended stays, gap-night fill) and operational efficiency. ## Why Work Here - **Culture & Values**: Strong emphasis on purposeful **Action**, **Integrity**, **Respect**, and **Service**. They value creative builders who balance team and client needs. - **Remote-first**: Fully remote team in the US (with hubs in Spain and Canada), offering flexibility. - **Benefits**: - Premier health and dental insurance for US employees. - Travel perks for the global hospitality team. - Competitive compensation for top performers. - **Engineering Environment**: Small, scrappy, scaling team; product managers and designers work on core operations tools that directly delight users. - **Growth Opportunity**: Growing company with active hiring – chance to shape processes and have high impact. ## Sources 1. [breezeway.io](https://www.breezeway.io/) 2. [breezeway.io/careers](https://www.breezeway.io/careers) 3. [breezeway.io/about](https://www.breezeway.io/about) 4. 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