--- title: 'Lifecycle Marketing Manager at Flex' canonical: 'https://feeny.ai/job/lifecycle-marketing-manager-flex-new-york-dw1sbtcqxjdp' type: 'job' last_seen: '2026-09-24' --- # Lifecycle Marketing Manager at Flex - **Company:** Flex - **Location:** New York, NY / San Francisco, CA - **Compensation:** $132k–$165k - **Posted:** 2026-09-10 - **Last confirmed live:** 2026-09-24 - **Apply:** https://job-boards.greenhouse.io/flex/jobs/4732920005 ## Job description Flex is a growth-stage, NYC headquartered FinTech company that is creating the best rent payment experience. It’s hard to believe that it’s 2026 and paying rent on time is expensive, inflexible, and difficult. We’re here to change that! Flex enables our users to pay rent throughout the month on a schedule that better fits their finances and budget. Our mission is to empower as many renters as possible with flexibility over their most significant recurring expense. After deliberately keeping a stealth profile as we built up unprecedented investor support and an enthusiastic user base, we are looking for motivated individuals to help us keep our mission growing. Will you be a part of the team? ## About the Role As a Lifecycle Marketing Manager at Flex, you will play a critical role in driving business growth by overseeing transactional communications with our customers, ensuring a seamless experience using Flex. You will own and optimize product-led messaging within the customer lifecycle (e.g., payment confirmations, reminders, status updates), and multi-channel campaigns (email, push, SMS) to ensure customers understand and can successfully use Flex. You will oversee a high volume of unique campaigns across segmented user journeys to drive engagement, enhance customer satisfaction, and improve retention. You’ll collaborate closely with Product, Marketing, Strategy, Compliance, and Customer Support to align messaging with product updates and customer needs while ensuring regulatory compliance. We are looking for a data-driven Lifecycle marketer with experience optimizing transactional communications who thrives in a high-execution, fast-paced environment. You are a strong cross-functional collaborator and are comfortable balancing strategic planning with hands-on execution. If you are highly organized, action-oriented, and passionate about creating seamless customer experiences, this role is for you. ## Key Responsibilities Transactional Communications Ownership: Maintain and optimize transactional communications (payment confirmations, reminders, status updates, and related product-led messaging) to ensure a seamless customer experience across product and owned channels (email, SMS, push). End-to-End Campaign Development: Own the full lifecycle of communications — strategy, messaging, campaign development, and automation — across segmented user journeys, without relying on a dedicated creative team. Performance Analysis & Optimization: Track and analyze campaign performance to identify opportunities that improve customer engagement, retention, and overall communication strategy. Run a structured A/B testing agenda and translate results into concrete next steps. Cross-Functional Collaboration: Partner closely with Product, Marketing, and Compliance to support new product launches, regulatory compliance requirements, and customer experience enhancements. Act as the go-to voice on transactional comms in cross-functional conversations. Critical Incident Response: Execute real-time communications to support critical incident resolution during the rent cycle, including occasional on-call support during nights and weekends. ## Experience - 5+ years of experience in CRM or lifecycle marketing email and SMS campaign management, preferably in a highly regulated industry (e.g., FinTech, HealthTech). - Proven experience managing campaigns across multiple channels (email, SMS, push) from creative development through execution, with a strong focus on A/B testing and continuous optimization. - Proficiency with email and SMS marketing platforms (Braze preferred), A/B testing tools, and analytics software. Comfort with segmentation logic and campaign QA - Strong ability to analyze data and translate insights into actionable strategies for improving marketing performance and customer engagement. - Strong executor, able to move projects forward independently and with minimal oversight. - Experience with building AI-assisted approaches for repeatable work (segmentation, QA, drafts, analysis), with sound judgment on when to rely on AI output versus apply closer human review - Highly collaborative, with the ability to work cross-functionally with marketing, product, data, and compliance teams. Demonstrated ability to influence cross-functional stakeholders. - Creative, innovative thinker with a passion for optimizing user experience through digital communication channels. - Familiarity with telecommunications regulations (TCPA, CCPA, CAN-SPAM, etc.) and understanding of the importance of compliance in marketing communications. This is a hybrid position with on-site expectations of 3 days per week in our New York or San Francisco Headquarters. ## Compensation Flex takes a market-based approach to pay, ensuring compensation is commensurate with a candidate's experience and our internal leveling guidelines. For candidates located in our Tier 1 (NYC/Bay Area) markets, the base salary pay range for this role is below. Flex utilizes a geographic pay differential based on a cost of labor index. If you are located outside of the cities listed below, your starting pay will be adjusted to align with the market conditions of your specific geographic zone. Please speak with your recruiter for additional information regarding the specific range for your location. Tier 1 (NYC/Bay Area) $132,000—$165,000 USD Life at Flex We understand that it takes a diverse team of highly intelligent, curious, determined, empathetic, and self aware people to grow a successful company. Our HQ is located in New York City, but we have employees located throughout the US, Australia, Canada and South America. We are growing quickly, but deliberately, with a focus on building an inclusive culture. Our dynamic team has incredible perspectives to share, just as we know you do, and we take great pride in being an equal opportunity workplace. Offices Roles posted in New York, San Francisco, and Salt Lake City are hybrid positions with on-site expectations of 2-3 days per week in our local offices. For candidates outside of these areas, you may be eligible for our relocation assistance program. ## Benefits For full-time U.S. employees we offer: - Competitive medical, dental, and vision - Company equity - 401(k) plan with company match - Unlimited paid time off + 13 company paid holidays - Parental leave - Free Flex subscription For full-time non-U.S. employees, we offer: - Competitive compensation + company equity - Unlimited PTO ## About Flex ## Company Overview - **One-liner**: Flex is a global advanced manufacturing partner that helps customers design and build products through technology innovation, supply chain, and manufacturing solutions. - **Entity Type**: Public (NASDAQ: FLEX) - **Headquarters**: Austin, Texas, USA - **Founded**: 1969 (as Flextronics) - **Founders**: Joe McKenzie (original founder of Flextronics) ## Core Business - Primary industry/industries: Electronics manufacturing services (EMS), contract manufacturing, supply chain solutions, design and engineering services - Target customers: B2B, Enterprise — serving a diverse customer base across automotive, data center, healthcare, industrial, consumer devices, and communications end markets - Mission or purpose statement: "We help a diverse customer base design and build products that improve the world." ## Products & Services - **Design & Engineering**: Concept-to-launch product design, industrial design, mechanical and electrical engineering, and prototyping services. - **Manufacturing**: High-volume and low-volume manufacturing across ~100 sites in ~30 countries, including advanced automation and robotics. - **Supply Chain Solutions**: End-to-end supply chain management, procurement, logistics, and inventory optimization. - **Aftermarket Services**: Repair, refurbishment, reverse logistics, and lifecycle management for customers' products. - **Data Center Solutions**: Powering data center infrastructure (especially from Mexico operations, per recent focus). ## Market Standing - **Valuation/Market Cap**: Not publicly disclosed in search results (market cap fluctuates — check real-time; ~$10-15B range as of recent years) - **Key Metric**: Annual Revenue — Flex reported approximately $26 billion in revenue for fiscal year 2024 (source: Flex.com investor relations) - **Notable Investors/Partners**: Publicly traded; major institutional investors include Vanguard, BlackRock, and State Street. Key customers include many of the world's leading brands across automotive, tech, and healthcare. - **Growth Signals**: - ~150,000 employees globally across ~100 sites in ~30 countries - Named one of the 2026 World's Most Ethical Companies® by Ethisphere (4th consecutive year) - Named to TIME's World's Best Companies (2023–2025, 3rd consecutive year) - Named to Forbes' America's Best Companies (2026) - Named to Forbes' Most Trusted Companies in America (2026) - Recognized with two 2025 OnCon Icon Awards for excellence in L&D and Talent Acquisition ## Competitive Advantages - **Global Scale & Footprint**: ~100 manufacturing sites in ~30 countries provide unmatched geographic reach and supply chain resilience. - **End-to-End Capabilities**: From design engineering through manufacturing to aftermarket services, covering the entire product lifecycle. - **Deep Customer Relationships**: Works with world-renowned brands across diverse industries, creating high switching costs. - **Sustainability & Ethics Focus**: 4-time World's Most Ethical Companies recognition signals strong governance and ESG commitment. - **Talent Development Infrastructure**: Proprietary programs like Mechanicals University, Master's Degree Program (with Mexican universities), and global CAP Quality certification set them apart in workforce development. ## Strategic Focus - **Data Center & AI Infrastructure**: Expanding capabilities in powering data center infrastructure, particularly from Mexico operations. - **Sustainability & Responsible Operations**: Embedding ESG into core operations and supply chain. - **Talent Development & Internal Mobility**: Investing heavily in upskilling, formal training, and career acceleration programs to build a versatile workforce. - **New Verticals Growth**: Actively hiring for strategic partnerships in new verticals (per greenhouse job board), indicating expansion beyond core manufacturing. ## Why Work Here - **Culture**: Values-driven, high-performing culture focused on "learn-and-adapt" mentality, continuous improvement, respect, and open communication. Emphasizes employee safety, well-being, and inclusiveness. - **Work Environment**: Global opportunities across ~30 countries. Roles span engineering, manufacturing, corporate finance, business development, and more. - **Early Career Programs**: Structured internships, apprenticeships (multi-year paid programs in EMEA), and co-op opportunities in engineering, business analysis, IT, mechanical engineering, and more. - **Learning & Development**: Formal training, on-the-job experience, upskilling programs including Mechanicals University, Master's Degree Program (Mexico), and global CAP Quality certification. Recognized with OnCon Icon Awards for L&D. - **Benefits**: Competitive salary and benefits, paid time off, internal mobility opportunities, mental health and wellness resources, volunteer and community engagement programs (via Flex Foundation). Packages vary by country. - **Recognition**: Named World's Most Ethical Companies, TIME World's Best Companies, Forbes' America's Best Companies, and Forbes' Most Trusted Companies — strong external validation of workplace quality. - **Remote/Hybrid/Office**: Mix of on-site manufacturing roles and corporate/office roles (e.g., New York, San Francisco, Austin, Salt Lake City). Policy varies by role and location. ## Sources 1. [Flex.com Careers Page](https://flex.com/careers) 2. [Flex.com Homepage](https://flex.com/) 3. [Flex.com About Page](https://flex.com/company) 4. [Flex Greenhouse Job Board](http://job-boards.greenhouse.io/flex) 5. 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