---
title: 'Live Chat Support Associate (1-3 years) at Poshmark'
canonical: 'https://feeny.ai/job/live-chat-support-associate-1-3-years-poshmark-chennai-42sc2p7bs41m'
type: 'job'
last_seen: '2026-09-09'
---

# Live Chat Support Associate (1-3 years) at Poshmark

- **Company:** Poshmark
- **Location:** Chennai, India
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-08-26
- **Last confirmed live:** 2026-09-09
- **Apply:** https://jobs.ashbyhq.com/poshmark/5ed99cb0-d860-4c96-aa93-31c82af1ade7

## Job description

## ABOUT POSHMARK

Poshmark is the leading fashion marketplace where style comes alive through discovery, self-expression, and human connection. Powered by a vibrant community of 165 million members, Poshmark brings real people and taste to shopping through a social experience shaped by shared discovery. Buying and selling fashion feels simple, joyful, and personal, while every item tells its own story. Poshmark empowers sellers to grow meaningful businesses, keeps fashion in circulation longer, and gives shoppers access to unique and trusted finds, from everyday pieces to one-of-a-kind vintage and luxury.

## ABOUT THE ROLE

Poshmark is the largest community marketplace for fashion, where anyone can buy, sell, and share their personal style. As a Community Associate, you provide front-line support to our growing community — today primarily over email, messenger, and social channels, and increasingly through live chat as we roll out this new real-time channel.

You'll triage and resolve time-sensitive inquiries about orders, accounts, shipping, and payments, and provide product education, all while maintaining a high bar for customer satisfaction. As live chat rolls out, you'll also take on real-time conversations: understanding intent and writing clearly under time pressure, making routing and escalation calls in the moment, and building up to handling multiple chats at once as you gain experience. The ideal Community Associate...

- Understands user issues with empathy
- Exercises strong problem-solving skills
- Is patient in understanding and responding to our users
- Is comfortable switching between async (email) and real-time (chat) modes of support as needed

## WHAT YOU'LL DO

## EMAIL & GENERAL SUPPORT

- Engage with Poshmark users via email, messenger, and/or social support
- Respond to users in a timely, friendly, and professional manner
- Demonstrate empathy through thoughtful and prompt resolutions for the community
- Research, troubleshoot, and recommend solutions for open orders and account-related issues
- Gather feedback and suggestions from the community
- Strive to exceed volume and CSAT (customer satisfaction) goals
- Help with other projects and administrative work as needed

## LIVE CHAT (AS ROLLED OUT)

- Respond to live chat conversations promptly and accurately - helping users with orders, shipping, payments, listings, and account questions in real time
- Understand user intent and write clearly and concisely under time pressure; set expectations during research or hold time (e.g., “Give me one moment while I look into this”) so the customer is never left wondering what's happening
- Apply the escalation framework to each conversation: i) resolve directly, ii) warm-hand-off to a specialized team or iii) log an offline case — capturing the right details and keeping the customer informed
- De-escalate frustrated customers using active listening and ownership language, adapting your approach mid-conversation as needed
- Navigate the chat platform, knowledge base, order/CRM history, and internal case tools quickly enough to find answers live, without stalling the conversation Progress through a structured concurrency ramp: one chat during training, two after graduation, and up to three in normal production (more during peak sales/seasonal events), advancing only once quality and speed are consistently on target
- Use approved macros and response templates as a starting point, not a script — personalize responses so the conversation still feels human

## GROWTH & ACCOMPLISHMENTS

## 3-6-MONTH ACCOMPLISHMENTS

- Independently handle email cases with efficiency and accuracy, per guidelines and policy
- Meet daily case goals on a consistent basis
- Complete live chat training and certification; graduate to handling one / two concurrent chats

## 6-12 MONTH ACCOMPLISHMENTS

- Navigate cases with ease across email and chat
- Handle up to three concurrent chats (more during peak events) while holding quality steady
- Begin providing mentorship and guidance to new team members and peers
- Begin contributing to team projects and process improvements

## REQUIREMENTS

- Bachelor's degree in any discipline.
- Enthusiastic about community and customer service, with endless patience and a positive attitude.
- 1–3 years of total experience, including 6–12 months in customer service; prior live chat experience is a plus (training and a graduation period are provided)
- Exceptional written communication skills: clear, grammatically clean, and warm in tone, even when writing quickly or under time pressure
- Strong computer and typing skills; typing speed of at least 40 WPM at 95%+ accuracy (50+ WPM preferred once handling concurrent chats)
- Sound judgment for triaging issues — knowing what to resolve yourself, hand off, or log as a case
- Composure under pressure: calm, empathetic, and solution-focused with an upset or unpredictable customer
- Comfortable working across multiple tools at once (chat platform, CRM/order system, knowledge base) without losing pace
- Believes that helping users is crucial to the growth and success of the company; values one’s own and team’s success,
- Flexible availability, open to shift rotations, including IST evening/morning hours, and willingness to work on-site during training / live chat rollout phase.

## NICE TO HAVE

- Live chat experience in e-commerce or marketplace platforms
- Hands-on experience with Salesforce Service Cloud or a comparable chat/CRM platform
- Recent experience already handling 2–3+ concurrent chats in a previous role
- Experience with dispute resolution, trust & safety, or fraud-related support scenarios

## About Poshmark

## Company Overview
- **One-liner**: Poshmark is a social commerce marketplace where users can buy and sell new and secondhand fashion, home goods, electronics, and more, combining social engagement with ecommerce.
- **Entity Type**: Private (acquired by Naver Corporation in January 2023 for $1.2 billion; formerly public with ticker POSH on NASDAQ)
- **Headquarters**: Redwood City, California, USA
- **Founded**: 2011
- **Founders**: Manish Chandra, Chetan Pungaliya, Gautam Golwala, Tracy Sun

## Core Business
- **Industries**: Social commerce, retail fashion resale, ecommerce
- **Target Customers**: B2C — individual sellers and buyers (primarily consumers), with a strong focus on women’s fashion and expanding into men’s, kids’, pets, home, and beauty categories
- **Mission Statement**: "To put people at the heart of commerce, empowering everyone to thrive."

## Products & Services
- **[Poshmark Marketplace]**: A social marketplace app and website where users buy and sell new or used items across fashion, home, electronics, and beauty. Core features include "Posh Shows" (live selling events), "Closet Clear Out," and "Offer to Likers." It is a peer-to-peer platform with a strong community focus.
- **[Posh Protect]**: Buyer protection program that ensures items are as described or the buyer gets a refund.
- **[Posh Post]**: A simplified shipping service with flat-rate labeling for sellers.
- **[Poshmark for Brands/Partners]**: Programs enabling brands to engage with the community, manage official closets, and run promotions.

## Market Standing
- **Valuation/Market Cap**: Acquired by Naver Corporation in January 2023 for $1.2 billion (all-cash transaction). Prior to going private, its market cap was approximately $1.2 billion at the time of the deal announcement.
- **Key Metric (Revenue)**: Annual revenue of approximately **$326 million** (latest available, from pre-acquisition filings; private company post-acquisition, financials not publicly disclosed).
- **Key Metric (Community)**: Over **80 million registered users** across the U.S., Canada, Australia, and India; over **350 million items sold** to date; sellers have generated over **$8 billion in earnings**.
- **Key Metric (Funding)**: Prior to its IPO, Poshmark raised over $150 million from investors including Mayfield Fund, GGV Capital, Menlo Ventures, and others.
- **Notable Investors/Partners**: Naver Corporation (parent company), Mayfield Fund, GGV Capital, Menlo Ventures, Rakuten, and others.
- **Growth Signals**: International expansion into Canada, Australia, and India; launch of "Posh Shows" live shopping; headcount growth of 5% YoY to approximately 1,855 employees; active hiring in engineering, data science, and product roles.

## Competitive Advantages
- **Community-First Social Commerce**: A highly engaged, loyal community of buyers and sellers—over 130 million items sold—differentiating it from traditional resale platforms like ThredUp or eBay.
- **Established Brand & Trust**: The "Posh Protect" program and consistent user experience create strong trust, with over $8 billion in seller earnings to date.
- **Data & Personalization Moat**: A large dataset on user preferences, selling patterns, and fashion trends powers recommendation algorithms and seller tools.
- **Parent Company Backing**: Naver’s resources (technology, AI, global reach) provide stability while allowing Poshmark to operate independently.

## Strategic Focus
- **Expanding Live Commerce**: Investing in "Posh Shows" to compete with TikTok Shop and other live selling formats, especially in the U.S. and international markets.
- **International Growth**: Deepening presence in Canada, Australia, and India, which are newer markets relative to the U.S.
- **Platform Enhancements**: Improving seller tools (e.g., AI-driven pricing, inventory management, shipping logistics) to increase conversion and user retention.
- **Sustainability & Circular Economy**: Positioning the platform as a leader in sustainable fashion (keeping items in circulation), which aligns with growing consumer trends.

## Why Work Here
- **Culture & Values**: Core values include "Focus on People," "Lead with Love," and "Embrace Your Weirdness." The company emphasizes authenticity, inclusion, and connection—both within the team and with the community.
- **Work Policy**: Hybrid workplace model (mix of remote and on-site, varying by team). Redwood City HQ is the primary hub, with offices in Chennai, Vancouver, and New York City. Many engineering and corporate roles are expected to work from the office on a regular basis.
- **Benefits**: Comprehensive health & wellness, flexible PTO, parental/family leave, 401K plan, remote work support, learning & development programs, and fun company events. Personal style (or not) is encouraged.
- **Engineering Culture**: Tech stack includes AWS, Java, Python, Kotlin, Ruby on Rails, Swift, Kubernetes, Terraform, and more. Teams work on ML, infrastructure, data engineering, and platform products. The company focuses on empowering engineers with autonomy and driving impact from day one.
- **Stability & Outlook**: Backed by Naver, a large and stable tech conglomerate, Poshmark has a solid financial footing and is actively hiring in engineering, data, and product roles.
- **Employee Ratings**: 4.0/5.0 on LinkedIn (417 reviews) — Work-Life Balance: 4.3, Compensation: 3.6, Culture: 4.3, Career: 3.8.

## Sources
1. [poshmark.com](https://poshmark.com/about)
2. [poshmark.com](https://poshmark.com/careers)
3. [builtin.com](https://builtin.com/company/poshmark)
4. [linkedin.com](https://www.linkedin.com/company/poshmark)
5. [investors.poshmark.com](https://investors.poshmark.com/news/news-details/2022/Naver-to-Acquire-Poshmark/default.aspx)
6. [boards.greenhouse.io](https://boards.greenhouse.io/poshmark)
7. [jobs.ashbyhq.com](https://jobs.ashbyhq.com/poshmark)

## Other roles at Poshmark

- [Senior Software Engineer II, Backend](https://feeny.ai/job/senior-software-engineer-ii-backend-poshmark-redwood-city-ew1vqyfetryp) — Redwood City, CA
- [Staff Software Engineer, Web](https://feeny.ai/job/staff-software-engineer-web-poshmark-redwood-city-california-h5weeb6dq5m3) — Redwood City California, United States
- [Sr. Software Engineer, Cloud Platform](https://feeny.ai/job/sr-software-engineer-cloud-platform-poshmark-redwood-city-9wtqvp5wntt7) — Redwood City, CA
- [Workday Techno Functional Consultant](https://feeny.ai/job/workday-techno-functional-consultant-poshmark-chennai-tamil-nadu-y9c1hrqmqh9s) — Chennai Tamil Nadu, India
- [Assistant Merchant](https://feeny.ai/job/assistant-merchant-poshmark-redwood-city-sk4g0wtbwv4e) — Redwood City, CA
- [Paid Search & Shopping Manager](https://feeny.ai/job/paid-search-shopping-manager-poshmark-redwood-city-93wtsm2z6nek) — Redwood City, CA
- [Merchant](https://feeny.ai/job/merchant-poshmark-redwood-city-hyxtzzt11yd1) — Redwood City, CA
- [Director, Financial Crimes Compliance - AML Officer](https://feeny.ai/job/director-financial-crimes-compliance-aml-officer-poshmark-redwood-city-st0m3rsy27z1) — Redwood City, CA
- [Senior Technical Recruiter](https://feeny.ai/job/senior-technical-recruiter-poshmark-redwood-city-vd7x8k7x48r1) — Redwood City, CA
- [Director, Supply Partnerships](https://feeny.ai/job/director-supply-partnerships-poshmark-new-york-r5dbm0bnqtjm) — New York, NY