---
title: 'Loan Application Support Supervisor (Hybrid) at Enova International'
canonical: 'https://feeny.ai/job/loan-application-support-supervisor-hybrid-enova-international-chicago-m19f75rwg1p5'
type: 'job'
last_seen: '2026-09-09'
---

# Loan Application Support Supervisor (Hybrid) at Enova International

- **Company:** Enova International
- **Location:** Chicago, IL
- **Posted:** 2026-09-02
- **Last confirmed live:** 2026-09-09
- **Apply:** https://job-boards.greenhouse.io/enova/jobs/8171342

## Job description

We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas or take over sponsorship at this time. #BI-Hybrid    #LI-Hybrid

About the role:

As a Loan Application Support Supervisor, your primary responsibility is to oversee the day to day functions of a team of representatives. You will teach, train, and mentor representatives in a fast-paced environment to ensure success and a quality customer experience. You will also ensure the team is aiming for maximum efficiency and overall effectiveness. This role will report to the Department Manager.

Responsibilities:

- Manage metrics, performance criteria, policies and procedures to continuously improve representative's productivity
- Review quality assurance reports, customer survey responses and error reports and provide coaching to representatives to ensure they are creating the expected customer experience
- Conduct one-on-one meetings, weekly meetings, coaching sessions, and performance reviews in a timely manner
- Identify trends and recommend appropriate solutions to improve performance and drive engagement
- Assist with new hire interviews, hiring decisions and manage the onboarding process for all new hires within your function

Requirements:

- 3 years of leadership experience in related capacity
- Experience within the financial industry and/or loan operations
- Excellent written and verbal communication skills
- Ability to coach, train, and motivate employees and evaluate their performance
- Capable of remaining calm under pressure and navigating tense situations, especially during busy hours

Compensation:

The budgeted annual salary range for this position is $51,000 to $57,000. Actual annual salary will be determined based on qualifications, skills, experience, and level assessed during the hiring process and may fall outside of the range shown. Additional compensation for this role may include a bonus. All full-time employees are eligible to participate in Company benefits, described in more detail [here](https://www.enova.com/culture/#:~:text=Full%2Dtime%20employees%20receive%20medical,and%20dependent%20daycare%3B%20and%20more!). Benefits & Perks:

- Our hybrid roles require in-office work Tuesday through Thursday, with remote flexibility on Mondays and Fridays. This schedule fosters collaboration, team connection, and strategic planning, enhancing communication and effectiveness to drive results.
- Health, dental, and vision insurance including mental health benefits
- 401(k) matching plus a roth option (U.S. Based employees only)
- PTO & paid holidays off
- Sabbatical program (for eligible roles)
- Summer hours (for eligible roles)
- Paid parental leave
- DEI groups (B.L.A.C.K. @ Enova, HOLA @ Enova, Women @ Enova, Pride @ Enova, South Asians @ Enova, APEX @ Enova, and Parents @ Enova)
- Employee recognition and rewards program
- Charitable matching and a paid volunteer day…Plus so much more!

## About Enova

Enova International is a leading financial technology company that provides online financial services through our AI and machine learning-powered Colossus™platform. We serve non-prime consumers and businesses alike, while offering world-class technology and services to traditional banks—in order to create accessible credit for millions.

Being a values-driven organization is at the core of Enova’s success. We live our values by listening to our customers, challenging assumptions, thinking big, setting high expectations, and hiring and developing the best. Through our values and our commitment to making Enova an awesome place to work, we maintain an environment of inclusion and culture where our employees can thrive. You can learn more about Enova’s values and culture [here](http://www.enova.com/culture).

It is our policy to provide equal employment opportunity for all persons and not discriminate in employment decisions by placing the most qualified person in each job, without regard to any other classification protected by federal, state, or local law. California Applicants: Click[here](https://www.enova.com/ccpa/) to review our California Privacy Policy for Job Applicants.

## About Enova International

## Company Overview
- **One-liner**: Enova International is a leading financial technology company that provides online financial services to non-prime consumers and businesses through its AI and machine learning-powered Colossus™ platform.
- **Entity Type**: Public (NYSE: ENVA)
- **Headquarters**: Chicago, Illinois, USA
- **Founded**: 2004
- **Founders**: Not publicly available (the company was founded as a spin-off from CashNetUSA)

## Core Business
- **Primary industry/industries**: Financial Technology (Fintech), Online Consumer Lending, Small Business Lending, Credit Analytics
- **Target customers**: Non-prime consumers (B2C), small and medium-sized businesses (B2B), and traditional banks (B2B/partnerships)
- **Mission or purpose statement**: "Closing the world's credit gap" by creating accessible credit for millions of people and businesses.

## Products & Services
- **CashNetUSA**: Short-term and installment loans for non-prime consumers in the U.S.
- **NetCredit**: Personal loans and lines of credit for consumers, with a focus on building credit history.
- **OnDeck**: Small business loans and lines of credit, providing fast access to capital for SMBs.
- **Headway Capital**: A flexible business line of credit for small businesses.
- **Colossus™ Platform**: The proprietary, machine learning-powered analytics platform that powers all of Enova's lending decisions, risk assessment, and customer management. This platform is also offered as a service to traditional banks.

## Market Standing
- **Market Cap**: Approximately $2.5 billion (as of mid-2025) — *Note: Market cap fluctuates daily.*
- **Key Metric**: Over $15 billion in total loan originations funded to date. Enova serves millions of customers.
- **Notable Investors/Partners**: Members of the Online Lenders Alliance (OLA), Innovative Lending Platform Association (ILPA), and Associação Brasileira de Crédito Digital (ABCD). Key partners include traditional banks leveraging the Colossus platform.
- **Growth Signals**: 1,500+ employees globally. 90% of models are driven by machine learning-enabled analytics. Operations extend beyond the U.S. to Brazil (São Paulo) and other markets. The company continues to expand its B2B partnerships with traditional banks.

## Competitive Advantages
- **Proprietary Technology (Colossus™ Platform)**: A sophisticated, machine learning-driven analytics platform that enables fast, accurate credit decisions for non-prime borrowers — a segment often underserved by traditional banks.
- **Data Moat**: Over 15 years of lending data and billions in funded loans provide a massive dataset to continuously train and improve risk models.
- **Multi-Brand, Multi-Channel Strategy**: Serves both consumers (CashNetUSA, NetCredit) and businesses (OnDeck, Headway Capital), diversifying revenue streams and customer segments.
- **Licensed and Compliant**: One of the largest licensed lenders in the U.S., operating with a strong focus on regulatory compliance and responsible lending.

## Strategic Focus
- **Deepening AI/ML Capabilities**: Continuous investment in the Colossus platform to improve underwriting accuracy, customer experience, and operational efficiency.
- **Expanding B2B Partnerships**: Offering its technology and services to traditional banks to help them serve non-prime customers, opening a new, high-growth revenue channel.
- **International Growth**: Expanding operations in Brazil and other markets outside the U.S.
- **Product Innovation**: Developing new financial products and features to better serve existing customers and reach new ones.

## Why Work Here
- **Culture & Values**: Enova is a values-driven organization with five core values: *Customer First, Best Answer Wins, Operate as an Owner, Accountable for Results,* and *Top Talent and Teamwork.* These are actively used in decision-making.
- **Work Environment**: Hybrid work model (most roles are listed as "Hybrid" in Chicago, Denver, New York, or São Paulo, with some remote roles). The company emphasizes small, focused teams, autonomy, and a fast-paced, data-driven culture.
- **Perks & Benefits**: Full-time employees receive medical, dental, and vision insurance; matching 401(k); PTO; commuter benefits; flexible spending accounts; tuition reimbursement; and a one-month paid sabbatical after four years.
- **Growth & Development**: A dedicated training team with a robust onboarding program. The company promotes from within and encourages lateral and upward movement. Employees are encouraged to attend and speak at technology conferences.
- **Community & Fun**: Charitable match program, regular games, competitions, outings, and a strong emphasis on having fun while working hard. The company fosters Chicago's tech community through meetups and hack nights.
- **Engineering & Analytics Focus**: A tech-forward company where 90% of models are ML-driven. The CTO and Chief Analytics Officer (Joe DeCosmo) is a key leader, signaling strong investment in engineering and data science.

## Sources
1. [enova.com](https://www.enova.com/) — Company Overview, Values, Products, and Culture
2. [enova.com/company](https://www.enova.com/company/) — Leadership, Compliance, and Company Facts
3. [enova.com/culture](https://www.enova.com/culture/) — Culture, Perks, and Benefits Details
4. [job-boards.greenhouse.io/enova](https://job-boards.greenhouse.io/enova) — Current Job Openings and Career Information

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