---
title: 'Loan Counselor/Late Stage Collections at Cascade Financial Services'
canonical: 'https://feeny.ai/job/loan-counselor-late-stage-collections-cascade-financial-services-az-sd-0qdxxevbd17s'
type: 'job'
last_seen: '2026-09-14'
---

# Loan Counselor/Late Stage Collections at Cascade Financial Services

- **Company:** Cascade Financial Services
- **Location:** AZ SD, TN
- **Work type:** remote
- **Posted:** 2026-08-12
- **Last confirmed live:** 2026-09-14
- **Apply:** https://job-boards.greenhouse.io/cascadeloans/jobs/7860702003

## Job description

Medical, Dental, Vision, Life, 401K match, PTO, Sick Time, 10 Paid Holidays, Remote work opportunities

What you'll do at Cascade:

Serve the American Dream Through Attainable Home Ownership.

Top hourly pay! Starting at $22/Hour+ and up to $1000/month in bonus!

Full desktop equipment provided!

Industry leading company with great culture and A+ BBB Ranking!

*Remote, Chandler, AZ*

*Remote, Rapid City, SD*

*Remote, Knoxville, TN*

Summary:

The Loan Counselor is responsible for managing mobile home mortgage accounts from early-stage delinquency through resolution (“cradle to grave”). This role focuses on borrower outreach, payment collection, counseling, and loss mitigation when repayment is not immediately achievable. The Loan Counselor works GSE, FHA, VA, Freddie Mac, and Conventional loans and ensures compliance with all federal, state, investor, and company guidelines.

## Key Responsibilities

- Manage a portfolio of mobile home mortgage loans across all stages of delinquency
- Perform outbound and inbound borrower contact to resolve delinquent accounts
- Analyze borrower financial situations and provide counseling on available options
- Negotiate repayment plans and resolve delinquencies through full reinstatement
- Evaluate eligibility for loss mitigation options, including forbearance, repayment plans, and loan modifications
- Initiate and track loss mitigation workflows in compliance with investor guidelines
- Maintain accurate and detailed servicing notes in the loan servicing system
- Ensure compliance with FDCPA, CFPB, RESPA, and investor requirements
- Collaborate with internal departments such as Loss Mitigation, Customer Service, Bankruptcy, and Foreclosure as needed
- Meet or exceed individual and team performance metrics

## Qualifications

-

- High school diploma or equivalent required; college coursework preferred
- 1–3 years of mortgage collections or servicing experience, including mobile homes preferred
- Working knowledge of GSE, FHA, VA, and Conventional loan programs
- Strong negotiation, communication, and customer service skills
- Ability to handle sensitive financial conversations with empathy and professionalism
- Proficient with mortgage servicing systems and Microsoft Office

About Cascade & Our Culture:

Since opening our doors in 1999, Cascade Financial Services has grown to become one of the most trusted lenders in Attainable Housing. Our goal is to help thousands of families realize the dream of home ownership by offering mortgage loan solutions customized to the manufactured housing marketplace leveraging state-of-the-art business automation coupled with the most skilled professionals in the industry.

The Cascade culture lives in our team members!!!  We are focused and dedicated to developing and providing a platform for growth. We are proud of the team that we've built and are looking for great people who will embrace our values and contribute to them: T.I.E.S. Teamwork, Integrity, Excellence, and Service. We believe in work/life balance and a positive/family-like work environment. Together, we will continue to lead the way and make a difference.

Join our team and assist us to Serve the American Dream Through Attainable Home Ownership.

## About Cascade Financial Services

## Company Overview
- **One-liner**: Cascade Financial Services is a specialized lender providing mortgage solutions for manufactured, mobile, and modular homes across the United States.
- **Entity Type**: Private (Partnership; owned by Centerbridge Partners, L.P.)
- **Headquarters**: Chandler, Arizona, United States
- **Founded**: 1999
- **Founders**: Not publicly available

## Core Business
- **Primary Industry**: Financial Services (Manufactured Home Lending)
- **Target Customers**: B2C (homebuyers seeking manufactured, mobile, or modular homes); B2B (dealers, inspectors, foundation experts, title providers)
- **Mission Statement**: "Serving the American Dream Through Attainable Home Ownership" [cascadeloans.com](https://www.cascadeloans.com/about-us/careers/)

## Products & Services
- **Manufactured Home Purchase Loans**: Mortgage financing for new and existing manufactured homes, with competitive rates and loan programs tailored to the manufactured housing marketplace.
- **Construction Loans**: Flexible construction loan programs for manufactured homes.
- **Home-Only Loan Programs**: Financing options for the home structure itself, separate from the land.
- **Refinancing**: Loan options for existing manufactured homeowners.
- **In-House Underwriting**: Loans are underwritten internally by experienced manufactured home lending experts, enabling faster approvals. [cascadeloans.com](https://www.cascadeloans.com/)

## Market Standing
- **Valuation/Market Cap**: Not disclosed (Private company)
- **Key Metric**: Annual Revenue of **USD $12.0 million** (latest estimate) [LinkedIn](https://www.linkedin.com/company/cascadefinancialservices)
- **Total Funding**: Not publicly available (owned by Centerbridge Partners, L.P.)
- **Notable Investors/Partners**: Parent company is **Centerbridge Partners, L.P.**, a private investment firm.
- **Growth Signals**: Employs **162 people** with a monthly headcount growth of **+1.9%**; LinkedIn followers at 4,669 growing +4.5% monthly. [LinkedIn](https://www.linkedin.com/company/cascadefinancialservices)
- **Key Metric**: Over 20 years of commitment to the manufactured home community; A+ rating with the Better Business Bureau (BBB). [cascadeloans.com](https://wwwdev.cascadeloans.com/about-us/company-background/)

## Competitive Advantages
- **Specialized Expertise**: Focus exclusively on manufactured, mobile, and modular home lending—a niche that many traditional lenders avoid or under-serve.
- **In-House Underwriting**: Faster, more flexible loan decisions made by experts who understand the unique aspects of manufactured housing.
- **Long-Standing Reputation**: Over 20 years in the industry, with a strong track record and an A+ BBB rating.
- **Customized Loan Programs**: Offers construction and home-only loan programs that are specifically designed for this market segment.
- **State-of-the-Art Automation**: Leverages business automation to streamline the lending process while employing skilled professionals. [LinkedIn](https://www.linkedin.com/company/cascadefinancialservices)

## Strategic Focus
- **Expand Attainable Homeownership**: Continue to serve the growing demand for affordable manufactured housing.
- **Technology & Automation**: Continued investment in state-of-the-art business automation and data systems (VP of Data Systems and APIs role exists).
- **Talent Growth**: Actively hiring across multiple departments (Origination, Servicing, IT, HR, Collections) with a focus on building a strong, values-driven team.
- **Market Leadership**: Maintaining its position as one of the most trusted lenders in the manufactured housing space.

## Why Work Here
- **Culture & Values**: The company emphasizes a culture built on **T.I.E.S.: Teamwork, Integrity, Excellence, and Service**. They also cite values of being "Be Unique, Be Innovative & Be Ambitious." [LinkedIn](https://www.linkedin.com/company/cascadefinancialservices)
- **Work Environment**: Described as a "positive/family-like work environment" with a strong emphasis on **work/life balance**. [cascadeloans.com](https://www.cascadeloans.com/about-us/careers/)
- **Career Growth**: The company states it is "focused and dedicated to developing and providing a platform for growth" for its team members.
- **Remote/Hybrid Policy**: Offers a mix of roles. Some positions are **hybrid** (e.g., Loan Officer in McKinney, TX: "in office up to 3x per week"), while others like the **Encompass Administrator & Developer** are listed as **Remote, USA**. [Greenhouse](http://job-boards.greenhouse.io/cascadeloans?t=042f52133us)
- **Employer Rating**: 3.7/5.0 on LinkedIn (124 reviews), with specific ratings: Work-Life 3.6, Compensation 3.1, Culture 3.6, Career 3.5. [LinkedIn](https://www.linkedin.com/company/cascadefinancialservices)
- **Mission-Driven Work**: Employees contribute to the mission of "Serving the American Dream Through Attainable Home Ownership," which can be a strong motivator in the affordable housing space.

## Sources
1. [cascadeloans.com](https://www.cascadeloans.com/)
2. [Greenhouse Careers Page](http://job-boards.greenhouse.io/cascadeloans?t=042f52133us)
3. [LinkedIn Company Profile](https://www.linkedin.com/company/cascadefinancialservices)
4. [Company Background Page](https://wwwdev.cascadeloans.com/about-us/company-background/)

## Other roles at Cascade Financial Services

- [Servicing Support Analyst](https://feeny.ai/job/servicing-support-analyst-cascade-financial-services-az-bp8t2mq00tya) — AZ, SD
- [Escrow Analysis Specialist - Property Tax & Insurance](https://feeny.ai/job/escrow-analysis-specialist-property-tax-insurance-cascade-financial-services-az-203j6h3jr42y) — AZ SD TX, TN
- [Full Stack Software Engineer](https://feeny.ai/job/full-stack-software-engineer-cascade-financial-services-az-fl-99g9f6e0a1at) — AZ FL, CA
- [Loan Officer (Hybrid, in office up to 3x/week)](https://feeny.ai/job/loan-officer-hybrid-in-office-up-to-3x-week-cascade-financial-services-az-tx-4zdwh4wecyja) — AZ TX, TN
- [Production Associate (Hybrid, in office up to 3x/week) - New Grads strongly encouraged to apply!](https://feeny.ai/job/production-associate-hybrid-in-office-up-to-3x-week-new-grads-strongly-q9wdpcrde0r0) — AZ TX, TN
- [Director of Processing](https://feeny.ai/job/director-of-processing-cascade-financial-services-az-tx-fjkybwsqab50) — AZ TX, TN