---
title: 'Loan Workout Officer at NASA Federal Credit Union'
canonical: 'https://feeny.ai/job/loan-workout-officer-nasa-federal-credit-union-upper-marlboro-m0pwmkafy3yp'
type: 'job'
last_seen: '2026-11-01'
---

# Loan Workout Officer at NASA Federal Credit Union

- **Company:** NASA Federal Credit Union
- **Location:** Upper Marlboro, MD
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-10-01
- **Last confirmed live:** 2026-11-01
- **Apply:** https://jobs.lever.co/nasafcu/4425a619-6d60-43f7-9668-b98efd27d14a

## Job description

NASA Federal Credit Union is seeking a Loan Workout Officer to help members navigate financial hardship with practical, policy-aligned solutions. In this role, you will evaluate consumer loan assistance requests, analyze members’ financial circumstances, recommend modification and repayment options, and present well-supported workout solutions to the Loan Review Committee. You will combine sound underwriting judgment, responsive member service, and careful attention to regulatory and Credit Union requirements to manage a loss mitigation portfolio and implement approved solutions.

Essential Duties and Responsibilities: include the following with other duties as assigned.

- Counsels members and gathers required documentation for hardship assistance requests related to consumer loan products.
- Evaluates loan status and supporting documentation to prepare appropriate policy-based recommendations for the Loan Review Committee.
- Presents prepared loan workout options to the Loan Review Committee for approval or denial within approved guidelines.
- Participates as a member of the Loan Review Committee.
- Maintains the assigned Loss Mitigation portfolio for consumer loans.
- Assists members with requests for short- and long-term consumer loan modification options.
- Contacts members to obtain additional information required for loan review.
- Resolves member request issues in a timely and professional manner.
- Completes ability-to-repay analysis and scenario outcome reviews.
- Uses specialized underwriting knowledge to evaluate loss mitigation applications and complete risk analysis accurately and timely.
- Analyzes submitted documents and completes the workout sheet for Loan Committee review, clearly presenting the borrower’s financial position and the potential impact of the proposed workout on future payment ability.
- Utilizes policy guidelines and relevant case information to recommend loss mitigation options, including modifications and repayment plans for consumer loans.
- Recommends alternative consumer loan workout solutions based on the initial member conversation and the hardship presented.
- Recommends consumer loan workout options to the Loan Review Committee for final approval.
- Contacts third-party service providers to order and coordinate required services in a timely manner.
- Troubleshoots complex member issues, makes recommendations to management, and follows through on approved actions until resolution.
- Sets up approved loan workout options in the core system.
- Completes the necessary steps to implement approved loss mitigation options.
- Signs into the phone queue daily to help the members with questions concerning their request for assistance.
- Writes routine reports and correspondence.
- Remains cognizant and adheres to lending industry regulations pertaining to consumer loan modification.
- Remains cognizant of and adheres to Credit Union policies and procedures, and regulations pertaining to the Bank Secrecy Act.

Education and Experience:

- Three to five years relevant experience and/or training.
- Two years’ experience in consumer or mortgage lending.
- Knowledge of the FDCPA, FCRA, SCRA, MLA as well as any other applicable state/federal laws and regulations.
- Knowledge of 1st Mortgage, Home Equity or Consumer underwriting.
- Proficiency with Microsoft Office Outlook, Excel Intermediate level, and Word Intermediate level.

Our Generous Benefit Package Includes:

NASA Federal Credit Union offers an array of benefits including comprehensive healthcare, 401(k), paid leave, remote work options for applicable positions, and more.

+Insurance coverage begins the 1st day of the month, following 30 days after hire date.

*100% Credit Union-Paid

Full-Time Employee Benefits:

- Salary: $65,000 - $87,500 / Annually
- 401(k) with employer match up to 6% and immediate 100% vesting
- Gain Sharing Bonus (eligibility rules apply)*Health Insurance (Choice of two nationwide PPO plans)
- High-Deductible Plan: 100% employer contribution toward premium. (HSA and FSA compatible)+*
- Low-Deductible Plan: Generous employer contribution toward premium. (FSA compatible)+
- Dental Insurance: Generous employer contribution toward premium (HSA and FSA compatible)+
- Vision Insurance: Generous employer contribution toward premium (HSA and FSA compatible)+
- Long-term Disability Insurance+*
- Flexible Spending Medical Account (FSA)+
- Flexible Spending Dependent Care Account+
- Health Savings Account (HSA)+
- Voluntary Supplemental Employee and Dependent Life Insurance+
- Voluntary Short-term Disability Insurance+
- Remote or Remote / Hybrid work options based on position
- Life Insurance/AD&D+*
- Vacation Leave (excluding Outside Loan Officers)
- Sick and Safe Leave
- 11 Paid Holidays
- Education Assistance
- Employee Referral Bonus*
- Credit Union Membership Eligible
- Employee Assistance Program+*
- Identity Theft Protection (Additional premiums to add family members)+*
- Pet Insurance
- Employee Discount Program
- Remote or Remote / Hybrid work options based on position

All benefits are based on meeting NASA Federal Credit Union’s eligibility requirements and the carrier’s terms and conditions.

## WE’RE STRONGER TOGETHER

At NASA Federal Credit Union, we strive to ensure a culture of collaboration, inclusion, and opportunity where everyone can feel valued, appreciated, and respected. We commit to recruit and retain a diverse team with the best talents to live our vision, mission, and values. We recognize that respecting different perspectives and experiences makes us stronger together.

Posted: 10.2.2026

## About NASA Federal Credit Union

## Company Overview
- **One-liner**: NASA Federal Credit Union is a member-owned, not-for-profit financial cooperative serving over 200,000 members with banking, lending, and investment solutions.
- **Entity Type**: Private (Credit Union cooperative) – not publicly traded
- **Headquarters**: Upper Marlboro, Maryland, USA (Washington, D.C. region)
- **Founded**: 1949
- **Founders**: 7 members of the scientific community (individual names not publicly available)

## Core Business
- **Primary industry/industries**: Financial services (credit union banking, consumer lending, mortgages)
- **Target customers**: B2C (individual members and households), with a focus on the scientific community and the broader Washington, D.C. region
- **Mission or purpose statement**: “Empowering people to achieve a brighter financial future”

## Products & Services
- **Checking & Savings Accounts**: Standard deposit accounts with competitive rates and low fees.
- **Mortgage Loans**: Innovative mortgage products for first-time homebuyers, refinancing, and low-down-payment options (over $402 million in mortgage products in 2025).
- **Auto Loans**: Vehicle financing for members.
- **Credit Cards**: Consumer credit card offerings.
- **Investment Services**: Financial advisory services (in-person/hybrid roles available).
- **Digital Banking**: Online and mobile banking platform for account management.

## Market Standing
- **Valuation/Market Cap**: Not applicable (member-owned cooperative)
- **Key Metric**: Over 200,000 members (as of 2025); 381 employees; $99.2 million in member savings through lower rates and fewer fees in 2025.
- **Notable Investors/Partners**: None (member-owned); community partners include local food banks, Children’s Hospitals, and scholarship funds.
- **Growth Signals**: 92% member satisfaction rate; $124,000 in philanthropic donations in 2025; 209-ton annual carbon footprint reduction from facility upgrades; continuous hiring across multiple locations.

## Competitive Advantages
- **Member-owned, not-for-profit structure**: Allows lower interest rates on loans, higher deposit rates, and fewer fees compared to for-profit banks.
- **Strong community focus**: Deep ties to the Washington, D.C. region and the scientific community, with a history dating back to 1949.
- **Employee-centric culture**: High investment in training (16,869 hours in 2025), generous benefits, and a culture of collaboration and inclusion.
- **Environmental stewardship**: Active energy efficiency programs (LED, HVAC upgrades).

## Strategic Focus
- **Continuous improvement**: Emphasis on training, innovation, and personalized solutions for members.
- **Digital transformation**: Likely expanding digital banking capabilities (implied by remote/hybrid work options and technology roles).
- **Community impact**: Continued philanthropic giving and affordable housing initiatives.

## Why Work Here
- **Culture**: Values include “Go Above & Beyond,” “Be Accountable,” “Be Partners In Action,” and “Continuously Improve.” Employees report feeling valued and respected.
- **Work model**: On-site, hybrid, and remote options available depending on position.
- **Benefits** (Full-Time):
  - 401(k) with employer match up to 6% and immediate 100% vesting
  - Health insurance (two PPO plans, high-deductible plan 100% employer-paid)
  - Dental and vision insurance with generous employer contribution
  - Health Savings Account (HSA) and Flexible Spending Accounts (FSA)
  - Employer-paid life insurance and AD&D
  - Long-term disability insurance
  - Vacation, sick & safe leave, 11 paid holidays
  - Employee Assistance Program, education assistance, gain sharing bonus, employee referral bonus
  - Identity theft protection, pet insurance, employee discount program
- **Professional development**: Dedicated training team, classes on products, service excellence, leadership, and skill-based learning.
- **Diversity & Inclusion**: Equal Opportunity Employer, drug-free workplace (excludes marijuana), commitment to recruiting and retaining a diverse team.
- **Hiring process**: Phone screen, credit check, video/in-person interview, background check and drug screening.

## Sources
1. [NASA Federal Credit Union Careers](https://nasafcu.com/careers)
2. [About Us – NASA Federal Credit Union](https://nasafcu.com/careers/about-us)
3. [Employee Benefits – NASA Federal Credit Union](https://nasafcu.com/careers/benefits)
4. [Careers FAQs – NASA Federal Credit Union](https://nasafcu.com/careers/careers-faqs)
5. [NASA Federal Credit Union Job Listings (Lever)](https://jobs.lever.co/nasafcu)

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