---
title: 'Logistics Coordinator, Clinical Research at Hawthorne Health'
canonical: 'https://feeny.ai/job/logistics-coordinator-clinical-research-hawthorne-health-marlborough-pc1jny4bx8bv'
type: 'job'
last_seen: '2026-11-12'
---

# Logistics Coordinator, Clinical Research at Hawthorne Health

- **Company:** Hawthorne Health
- **Location:** Marlborough, MA
- **Compensation:** $24–$28/hr
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-11-11
- **Last confirmed live:** 2026-11-12
- **Apply:** https://jobs.lever.co/hawthorne-health/ce40abbc-de0d-468f-9599-9478e8684edc

## Job description

## Responsibilities

Shipping and Courier Coordination

- Coordinate domestic shipments through FedEx, including scheduling pickups, generating labels, tracking deliveries, and resolving delays or shipping exceptions.
- Prepare and ship dry ice and temperature-sensitive materials in accordance with study requirements.
- Coordinate the end-to-end shipment of medical equipment—including ultrasound machines, interrogators, accessories, PCA strips, and supplies—among heroes across the U.S.
- Coordinate equipment returns, replacements, backup deployments, and rush shipments to meet operational needs.
- Ensure high-value medical equipment is properly packaged, labeled, and protected for safe transit.

Equipment and Supply Management

- Prepare and organize equipment for new study onboarding, verifying serial numbers, equipment status, and condition before shipment.
- Monitor equipment inventory and help ensure each hero has a functional, ready-to-use unit.
- Inspect returned equipment, document damage, and coordinate repairs or replacements.
- Maintain inventory of commonly used supplies and place orders to prevent operational delays.

Operational Coordination and Systems

- Communicate with heroes, schedulers, support teams, and vendors about equipment needs, shipment status, and estimated delivery times.
- Keep shipment and asset information current in internal systems, including SAP/ERP, Monday.com, and asset-tracking tools.

Documentation and Compliance

- Maintain accurate shipping records and supporting documentation to support audit readiness.
- Follow applicable internal SOPs, GCP guidelines, and study-specific instructions for equipment handling, storage, shipping, and turnaround.

## Qualifications

- Experience in logistics, shipping, warehouse, or clinical research operations.
- Experience handling medical devices or working in supply chain operations.
- Strong attention to detail and accuracy, especially when tracking high-value medical equipment and maintaining records.
- Strong communication, organization, and multitasking skills.
- Ability to work independently and collaboratively with a remote team.
- Proficiency with Microsoft Office and ability to learn new systems quickly.
- Ability to lift and move boxes weighing up to 30 pounds.

## Preferred Qualifications

- Familiarity with FedEx shipping processes, including shipment exceptions.
- Familiarity with Monday.com and ERP systems.

Schedule

- Monday - Friday, 9am - 5 pm EST
- On-Site at the Marlborough, MA office

## About Hawthorne Health

## Company Overview
- **One-liner**: Hawthorne Health brings clinical trials directly to patients in their communities by combining innovative technology with dedicated medical professionals.
- **Entity Type**: Private (Series A funded)
- **Headquarters**: Walnut Creek, California, United States
- **Founded**: 2015
- **Founders**: Not publicly available

## Core Business
- **Primary industry**: Clinical Research / Healthcare Services (Research Services)
- **Target customers**: B2B (pharmaceutical sponsors, CROs) and B2C (patients)
- **Mission statement**: "To make clinical trials accessible and convenient for every patient and deliver meaningful and high-quality clinical assessments for investigators." [hawthornehealth.com/about/](https://hawthornehealth.com/about/)

## Products & Services
- **Community Site Network**: 75+ locations across the U.S. where patients can participate in clinical trials within trusted community healthcare settings.
- **Mobile Clinical Services**: GCP-trained nurses and sonographers (echo, pediatric, adult) who conduct visits at patients’ homes or local pharmacies, covering all 50 states.
- **Hybrid Trial Platform**: Intelligent technology that orchestrates distributed touchpoints, automates complex logistics, and manages a single CTA and project manager for sponsors, enabling cost structures comparable to site-only trials. [linkedin.com/company/hawthornehealth](https://linkedin.com/company/hawthornehealth)

## Market Standing
- **Valuation/Market Cap**: Not disclosed (private)
- **Key Metric**: Annual Revenue $4.1M (latest); Total Funding $23.1M (Seed $3M in 2017, Convertible Notes, Series A $20M in June 2021)
- **Notable Investors/Partners**: Series A had 3 investors (names not publicly listed); partners include over 40 study sponsors and 2,000 GCP-trained nurses.
- **Growth Signals**: Headcount of 130 (+19.3% YoY); 4,000+ "Hawthorne Heroes" (network of clinicians); 8M+ data points collected; active in 50 states; 75+ community locations; 46 active job postings (+4,500% YoY growth in postings). [hawthornehealth.com/about/](https://hawthornehealth.com/about/)

## Competitive Advantages
- **Community-first model**: Trials are embedded in local pharmacies and clinics, reducing patient burden and improving retention.
- **Hybrid cost efficiency**: Delivers hybrid trials at cost structures comparable to traditional site-only trials, with one accountable partner from startup to closeout.
- **Scale and reach**: 2,000 GCP-trained nurses covering all 50 states, 75+ sites, and 30+ investigators across 11+ therapeutic areas.
- **Technology-driven orchestration**: Proprietary platform automates scheduling, data collection, and compliance, making distributed trials scalable.

## Strategic Focus
- **Expansion of community network**: Growing the number of community sites and investigator partnerships.
- **Hybrid trial adoption**: Pitching hybrid models as a cost-effective, patient-centric alternative to traditional site-only or fully decentralized trials.
- **Technology investment**: Continued development of AI tools (including in hiring) and data analytics to improve patient enrollment and protocol compliance.

## Why Work Here
- **Purpose-driven culture**: Employees are motivated by the mission to save lives and make clinical research accessible to all.
- **Collaborative environment**: Combines medical professionals, entrepreneurs, developers, and designers to solve complex healthcare challenges.
- **Remote/hybrid flexibility**: Roles vary – sonographer positions are on-site, while Principal Investigator roles offer hybrid arrangements.
- **Growth opportunities**: Rapid headcount growth (19% YoY) and a large number of open positions across medical, operations, and technology departments.
- **Innovation focus**: The company uses AI to support hiring and trial logistics, signaling a forward-thinking engineering culture. [jobs.lever.co/hawthorne-health](https://jobs.lever.co/hawthorne-health)

## Sources
1. [jobs.lever.co/hawthorne-health](https://jobs.lever.co/hawthorne-health)
2. [hawthornehealth.com/about/](https://hawthornehealth.com/about/)
3. [hawthornehealth.com/careers/](https://hawthornehealth.com/careers/)
4. [linkedin.com/company/hawthornehealth](https://linkedin.com/company/hawthornehealth)
5. [hawthornehealth.com/leadership/](https://hawthornehealth.com/leadership/)

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