---
title: 'Luxury Residential Hospitality Associate- San Francisco at Action Property Management'
canonical: 'https://feeny.ai/job/luxury-residential-hospitality-associate-san-francisco-action-property-tf819gxxr7rj'
type: 'job'
last_seen: '2026-09-13'
---

# Luxury Residential Hospitality Associate- San Francisco at Action Property Management

- **Company:** Action Property Management
- **Location:** San Francisco, CA
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-06-23
- **Last confirmed live:** 2026-09-13
- **Apply:** https://jobs.lever.co/actionlife/b637532f-ecb2-401c-9966-2f7e1d3ff3f3

## Job description

Do you have a passion for delivering exceptional service and creating memorable experiences?

## Who We Are

With a legacy spanning four decades, Action Property Management has become the premier choice for homeowner’s association management. Founded in 1984, Action began with a single client and a vision to elevate ethical and professional standards in the HOA industry. Our unwavering commitment to integrity and professionalism, coupled with our core values of excellence, innovation, and care for people, continues to define us.  Today, as the largest privately owned HOA management company in the West, we proudly serve over 300 communities across 9 offices. Our success is fueled by a team of nearly 900 dedicated team members who genuinely love what they do and are dedicated to helping homeowners thrive and love where they live.

Action Property Management is seeking hospitality professionals to join our teams at some of the most prestigious luxury residential communities in San Francisco. We are looking for individuals who bring the service excellence of luxury hotels, fine dining establishments, or high-end retail environments and are committed to exceeding expectations every day.

What We're Looking For:

- Luxury hotel, fine dining, luxury retail, or hospitality experience
- Professional presence and polished communication skills
- Genuine desire to assist others and anticipate needs
- Solutions-oriented mindset with strong attention to detail
- Commitment to excellence and delivering white-glove service

Why Action? At Action, our people are our greatest asset. We invest heavily in training, development, and career growth because we believe exceptional service starts with exceptional team members.

Compensation: $25–$35 per hour (depending upon experience and role)

Schedules: Vary by property and may include:

- 6:00 AM – 2:30 PM
- 11:00 AM – 7:30 PM
- 2:00 PM – 10:30 PM
- 11:00 PM-7:30 AM

Qualifications / Requirements:

- Must be over 18 years of age and successfully pass a criminal background check and drug screening.
- Minimum of 2 years of customer service experience. Hospitality, concierge, fine dining experience or luxury residential experience preferred.
- Luxury hotel, private club, or high-end residential experience strongly preferred.
- Exceptional verbal and written communication skills.
- Polished and professional presentation with a strong service mindset.
- Ability to anticipate resident and guest needs while providing personalized attention.
- Strong organizational skills and attention to detail.
- Ability to multitask and remain calm in a fast-paced environment.
- Familiarity with Microsoft Office applications preferred.
- Reliable, punctual, and dependable.
- Team player with a positive attitude and willingness to support others.

Luxury Residential Community Perks:

- Comprehensive Health Benefits package for qualifying team members. 100% Employer Paid Health Benefits for individual + family for participating locations.
- Competitive salary
- Uniforms + dry cleaning services.
- 401(k) + company match.
- Paid time off plus holiday pay.
- Career growth opportunities within Action Property Management.
- Holiday and Performance Bonuses for participating locations

If you're looking for a company that puts its people first, values excellence, and provides opportunities to grow your career, we'd love to hear from you.

Apply today and discover why Action is a place where you can Love Where You Work.

Action Property Management is an Equal Opportunity Employer and Supports a Drug Free Workplace. Pursuant to the San Francisco and Los Angeles San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

## About Action Property Management

## Company Overview
- **One-liner**: Action Property Management is the largest privately-owned homeowner association (HOA) management company in California, providing professional community management services to residential communities.
- **Entity Type**: Private (bootstrapped, no external funding rounds disclosed)
- **Headquarters**: Irvine, California, United States
- **Founded**: 1984
- **Founders**: Jan Lhotka

## Core Business
- **Primary industry**: Real Estate / Community Association Management (HOA management)
- **Target customers**: B2B – homeowner associations (HOAs), condominium boards, residential community developers, and luxury high-rise properties. Serves both large-scale master-planned communities and single-family home neighborhoods.
- **Mission statement**: "Help people love where they live."

## Products & Services
- **[HOA Management Services]**: Full-service management of community associations, including financial management, maintenance coordination, vendor oversight, compliance enforcement, and board support. Covers community types such as large-scale master-planned, high-rise, new development, condo/single-family homes, and hotel-residential.
- **[SnapHOA Platform]**: Proprietary in-house developed software providing a digital hub for residents, board members, and management teams. Includes communication tools, work order tracking, document storage, and financial transparency.
- **[360° Manager Support]**: Dedicated operational support for community managers, including training, legal resources, and technology tools to streamline daily tasks.
- **[Board Education]**: Workshops and resources to help HOA board members understand governance, financials, and legal compliance.

## Market Standing
- **Valuation**: Not publicly available (privately held)
- **Annual Revenue**: ~$38.9 million (LinkedIn estimate for 2025; may not reflect full company revenue)
- **Key Metric**: Manages over 300 communities with 1,000+ team members (company reports: 850+ employees on About page, 1,000+ on Careers page; LinkedIn reports 362 employees – conflicting data)
- **Notable Investors/Partners**: Privately owned by CEO Matthew Holbrook (acquired in 2014); no external investors listed.
- **Growth Signals**: 
  - Expanded into Dallas, Texas, adding a new market outside California.
  - Headcount growth of 8.1% year-over-year per LinkedIn (though baseline differs from company figures).
  - 9 office locations across California and Texas.
  - Certified as a Great Place to Work® for 2025-2026 (89% of employees say it’s a great place to work vs. 57% U.S. average).

## Competitive Advantages
- **Scale with local agility**: Largest privately-owned HOA manager in California, offering resources comparable to national firms while retaining local decision-making flexibility.
- **Proprietary technology**: SnapHOA platform developed in-house, providing a competitive edge in resident and board communication.
- **Ethical foundation**: Founded on ethics and professionalism in an industry historically plagued by unethical practices; this core value is maintained under current ownership.
- **Employee culture**: High employee satisfaction (3.9/5.0 on Glassdoor, 4.3★ rating; Great Place to Work certified). Strong focus on values, collaboration, and continuous improvement.

## Strategic Focus
- **Technology & AI**: Investing in AI solutions and infrastructure security to drive operational efficiencies and improve service delivery (led by CIO Brad).
- **Talent development**: Programs like LeadWell (six-month MBA-inspired leadership journey), Values Ambassador Classes, and bi-annual regional summits to build internal leadership.
- **Service expansion**: Growing geographic footprint (Dallas market entry) and diversifying community types served (luxury high-rise, new development, etc.).
- **Community impact**: Engaging in local charities and global humanitarian outreach through “Action Cares” initiatives.

## Why Work Here
- **Culture**: Emphasizes collaboration, trust, respect, innovation, and excellence. Values-driven environment with a mission to “help people love where they live.”
- **Work environment**: Hybrid/on-site roles across multiple California locations and Dallas, TX. Roles include community management, maintenance & engineering, hospitality, and college internships.
- **Benefits**: Medical (Aetna), dental & vision, 401(k) with company match, PTO & holidays, birthday holiday off, Employee Assistance Program, life insurance, FSA, long-term disability.
- **Career growth**: Four distinct career paths with advancement from day one; LeadWell program for emerging leaders; bi-annual summits for managers.
- **Recognition**: Certified Great Place to Work® (2025-2026); 89% employee approval rating.
- **Glassdoor rating**: 4.3★ (315 reviews) with strong scores for work-life balance (4.0) and culture (3.9).

## Sources
1. [actionlife.com – About Us](https://www.actionlife.com/about-us)
2. [actionlife.com – Join the Team](https://www.actionlife.com/join-the-team)
3. [linkedin.com – Action Property Management](https://linkedin.com/company/action-property-management)
4. [actionlife.com – Great Place to Work News](https://www.actionlife.com/news/great-place-to-work)
5. [jobs.lever.co – Action Property Management Careers](https://jobs.lever.co/actionlife)

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