---
title: 'Madhappy London General Manager at Madhappy'
canonical: 'https://feeny.ai/job/madhappy-london-general-manager-madhappy-london-jkh0992grct0'
type: 'job'
last_seen: '2026-10-21'
---

# Madhappy London General Manager at Madhappy

- **Company:** Madhappy
- **Location:** London, United Kingdom
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-10-19
- **Last confirmed live:** 2026-10-21
- **Apply:** https://jobs.lever.co/madhappy/fd11926e-0c0b-4250-b04f-52508185b6f6

## Job description

Role Title: London - General Manager

## About Madhappy

Madhappy is a Los Angeles-based clothing brand made for a community of optimists, born in 2017. Madhappy uses apparel, events, and experimental retail spaces to explore personal expression as a means to an improved state of mind. Its own flagship stores, with locations in West Hollywood, New York, Tokyo, Malibu, and Seoul, are each designed to reflect their site, while still sharing the brand’s DNA. The brand currently produces a selection of ever-evolving, evergreen classic styles, seasonally available collections and collaborations. Madhappy supports research and awareness in mental health through The Madhappy Foundation (a 501c(3) non-profit) and writes Local Optimist, a print magazine. Each to celebrate us as works-in-progress, and the personal and collective expression that is a part of that. The Opportunity Madhappy is seeking a full-time UK General Manager to lead our business in the United Kingdom, starting with our first London flagship and its in-store cafe, Pantry by Madhappy. This role reports directly to our VP of Retail. Our Retail Team is at the center of the Madhappy experience. Through meaningful customer interactions, thoughtful product knowledge, and attention to the in-store environment, our associates bring the brand to life every day.

## The Role

In this role, you’ll own the UK business end to end. Retail and Pantry are the core of the job: driving store performance, building the team, and creating an exceptional customer experience. You’ll also work with our ecommerce and warehouse teams on how UK customers shop online and how product reaches the UK. You must be based in or willing to move to London to be considered for this position. As the UK General Manager, you will: Own the UK P&L and sales targets across retail, Pantry, and UK ecommerce, and report results to leadership. Build the plan to grow the UK business and adjust it based on traffic, conversion, and repeat-customer data. Lead the opening of our first London flagship with the HQ teams, from hiring and training through launch. Represent Madhappy in the UK with local partners, vendors, and the community. Oversee all store operations, including inventory management, staffing, scheduling, and budgeting. Oversee the day-to-day operations of Pantry by Madhappy alongside the Pantry Cafe Manager, keeping food and beverage, cleanliness, and service standards high. Use the cafe space to attract foot traffic and create opportunities for cross-selling Madhappy products. Take ownership of profit and loss management, identifying areas to reduce costs without compromising quality or service. Lead, mentor, and inspire the store team to meet and exceed sales targets, ensuring a results-driven environment. Provide ongoing coaching to improve sales techniques, customer service, and overall team performance. Hire and build the UK team, starting with the London store and Pantry, with people aligned with Madhappy’s values and mission. Ensure effective training in sales techniques, customer service, and product knowledge to optimize team performance. Own and drive the store’s clienteling program to build strong relationships and increase repeat customer visits. Ensure a high level of customer service at all times, leading by example and addressing customer needs quickly and professionally. Cultivate a personalized shopping experience that resonates with our brand values of optimism. Partner with the ecommerce team on UK online sales, delivery, and returns, so shopping in store and online feels the same. Work with operations and the warehouse on UK inventory, stock levels, and replenishment for the store. Share what UK customers ask for and what sells, to inform buying and allocation. Collaborate to ensure merchandise displays and store presentation align with sales and marketing strategies. Regularly assess inventory to identify slow-moving products and implement strategies to move them. The Qualifications 7+ years of retail management experience, including running a high-volume flagship or several stores. Leadership experience in a Coffee or Food & Beverage environment is a plus. Experience leading a brand’s business in a market or region, with full P&L responsibility. Experience working closely with ecommerce and supply chain teams in an omnichannel retail business. Proven track record of exceeding sales goals and driving profitability in a retail setting. Strong experience in clienteling, and knowledge of the London retail market. Right to work in the UK. Passion for Madhappy’s mission and values, with a strong alignment with mental health advocacy. Excited to build something new, with a lot of ownership and a small team at first. Leads from the floor and keeps the team optimistic and focused on the customer. The Compensation Competitive salary and bonus The Benefits Competitive benefits package

## About Madhappy

## Company Overview
- **One-liner**: Madhappy is an optimistic lifestyle clothing brand born in Los Angeles that uses apparel, events, and experimental retail spaces to promote mental health awareness.
- **Entity Type**: Private (venture-backed; raised $3.8M in total funding)
- **Headquarters**: Los Angeles, California, United States
- **Founded**: 2017
- **Founders**: Peiman Raf, Noah Raf, Mason Spector, Joshua Sitt

## Core Business
- **Primary industry/industries**: Retail Apparel and Fashion / Lifestyle Brand
- **Target customers**: B2C – primarily Gen Z and Millennials seeking streetwear with a positive mission; community-focused consumers
- **Mission or purpose statement**: To spread optimism and improve mental health globally through products, experiences, and the Madhappy Foundation.

## Products & Services
- **Apparel & Accessories**: Hoodies, t-shirts, sweatpants, outerwear, denim, footwear, bags – seasonal collections and evergreen classics. Collaborations with Gap, PUMA, UGG, Hanes, and artists like Sasha December.
- **Pantry® (Café)**: In-store café concept launched alongside flagships in partnership with HOTEL DRUGS, Courage Bagels, and others. Locations in West Hollywood, New York (Mulberry St.), Tokyo, and Malibu.
- **Local Optimist Magazine**: Print magazine focused on mental health, wellness, and art.
- **Madhappy Podcast**: Weekly show featuring diverse guests discussing mental health and shared life experiences.
- **The Madhappy Foundation**: 501(c)(3) non-profit that dedicates 1% of proceeds to mental health research, awareness, and initiatives (e.g., Pediatric Psychiatric Fund at Vanderbilt).

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed
- **Key Metric**: Total Funding – $3.8M
- **Notable Investors/Partners**: LVMH Luxury Ventures (lead investor in 2019 venture round); also investors in seed round (2019). Partners include Gap, PUMA, UGG, Hanes, The JED Foundation, Project Healthy Minds, University of Pennsylvania Positive Psychology Center, Vanderbilt University Medical Center.
- **Growth Signals**: 
  - Opened 4 permanent flagships (West Hollywood, New York, Tokyo, Malibu) and multiple seasonal pop-ups.
  - Yearly LinkedIn headcount growth: +41.2% (currently ~69 employees).
  - Active job postings: 13 (as of recent data).
  - Strong social following (15,718 LinkedIn followers, +23.7% yearly).
  - Expanded into international markets (Tokyo flagship, Dover Street Market Ginza shop-in-shop).

## Competitive Advantages
- **Mental Health Mission**: Differentiated from typical apparel brands by embedding mental health advocacy into its core – via the Foundation, magazine, podcast, and in-store experiences.
- **Community & Retail Experience**: Each flagship is a localized “experimental retail space” often featuring a café, art installations, and events, creating a destination beyond transactional shopping.
- **Collaboration Network**: Partnerships with heritage brands (Gap, PUMA, UGG) and premium boutiques (Dover Street Market) signal credibility and reach.
- **Content Ecosystem**: Print magazine, podcast, and billboard campaigns keep the brand voice active year-round beyond merchandise.

## Strategic Focus
- Expand retail footprint globally (current focus on US and Japan).
- Deepen mental health impact through The Madhappy Foundation (e.g., developing a childhood anxiety screener with Vanderbilt).
- Continue limited-edition collaborations with major brands to drive buzz and reach new audiences.
- Scale direct-to-consumer e-commerce alongside brick-and-mortar.

## Why Work Here
- **Culture**: Brand built on optimism, positivity, and community. Emphasis on mental health awareness creates a mission-driven workplace.
- **Work Policy**: In-office (OnSite) – all employees work from physical offices (HQ in Los Angeles).
- **Perks**: Employee discounts, creative and collaborative environment in the fashion/lifestyle space.
- **Growth Stage**: Growing company (+41% headcount YoY) with opportunities to make a tangible impact as the brand scales.
- **Notable for Job Seekers**: Roles span design, marketing, operations, retail, and e-commerce; recent job posts include Office Manager, Senior Product Development Manager, Associate Graphic Designer, and store supervisors/associates.

## Sources
1. [madhappy.com](https://www.madhappy.com/pages/about)
2. [linkedin.com](https://linkedin.com/company/madhappy)
3. [builtin.com](https://builtin.com/company/madhappy)
4. [en.wikipedia.org](https://en.wikipedia.org/wiki/Madhappy)
5. [jobs.lever.co](https://jobs.lever.co/madhappy)

## Other roles at Madhappy

- [Madhappy South Coast Plaza Pantry Full-Time Cafe Lead](https://feeny.ai/job/madhappy-south-coast-plaza-pantry-full-time-cafe-lead-madhappy-costa-mesa-fgm92akcy9v0) — Costa Mesa, CA
- [Madhappy South Coast Plaza Pantry Part-Time Barista](https://feeny.ai/job/madhappy-south-coast-plaza-pantry-part-time-barista-madhappy-costa-mesa-512ecewvcp47) — Costa Mesa, CA
- [Madhappy South Coast Plaza Pantry Full-Time Shift Lead](https://feeny.ai/job/madhappy-south-coast-plaza-pantry-full-time-shift-lead-madhappy-costa-mesa-nny93dd5gpgf) — Costa Mesa, CA
- [Madhappy NYC Part-Time Stock Associate](https://feeny.ai/job/madhappy-nyc-part-time-stock-associate-madhappy-new-york-gjkygn4hx6k7) — New York, NY
- [Madhappy West Hollywood Pantry Part-Time Cafe Shift Lead](https://feeny.ai/job/madhappy-west-hollywood-pantry-part-time-cafe-shift-lead-madhappy-los-angeles-6tggrdv6qqcc) — Los Angeles, CA
- [Madhappy West Hollywood Full-Time Supervisor](https://feeny.ai/job/madhappy-west-hollywood-full-time-supervisor-madhappy-los-angeles-4vv19f7h9vda) — Los Angeles, CA
- [Madhappy South Coast Plaza Part-Time Seasonal Sales Associate](https://feeny.ai/job/madhappy-south-coast-plaza-part-time-seasonal-sales-associate-madhappy-costa-1q9negqc1q7x) — Costa Mesa, CA
- [Madhappy Malibu Pantry Full-Time Cafe Shift Lead](https://feeny.ai/job/madhappy-malibu-pantry-full-time-cafe-shift-lead-madhappy-malibu-d0sfxtthpqyf) — Malibu, CA
- [Madhappy NYC Pantry Part-Time Barista](https://feeny.ai/job/madhappy-nyc-pantry-part-time-barista-madhappy-new-york-6dhdqw2yj1xh) — New York, NY
- [Warehouse Lead](https://feeny.ai/job/warehouse-lead-madhappy-los-angeles-yeb4fjc2aa1b) — Los Angeles, CA