---
title: 'Maintenance Coordination at Diligent Robotics'
canonical: 'https://feeny.ai/job/maintenance-coordination-diligent-robotics-austin-fc3ydtjamrzw'
type: 'job'
last_seen: '2026-10-28'
---

# Maintenance Coordination at Diligent Robotics

- **Company:** Diligent Robotics
- **Location:** Austin, TX
- **Posted:** 2026-10-27
- **Last confirmed live:** 2026-10-28
- **Apply:** https://job-boards.greenhouse.io/diligentrobotics/jobs/8046791003

## Job description

Moxi robots run around the clock in hospitals across the country, and keeping them in service depends on two things happening on time: the right maintenance getting scheduled, and the right parts being in the right place when it does. This role is critical to completing both at HQ.

You will spend roughly half your week at the planning desk, building and maintaining the preventive maintenance schedule across the fleet, scoping work orders, and closing them out when field technicians finish. The other half is in the spares depot: receiving vendor shipments, keeping inventory accurate in our systems, building and shipping kits to sites and field techs, and processing failed parts that come back for repair or return.

## Responsibilities

Maintenance planning (~50%)

- Maintain the preventive maintenance schedule by robot and site; generate PM work orders on cadence and adjust when field availability or site access changes.
- Scope each work order: steps, estimated labor, required parts, tools, and any site-specific access notes.
- Build the parts and tool list for every scheduled job and confirm availability before the job is released.
- Track open, in-progress, and overdue work orders; flag jobs at risk of slipping to the Tech Ops lead.
- Keep work-order templates, part numbers, and BOMs current as hardware revisions roll out.

Materials and inventory (~50%)

- Receive, inspect, and put away incoming parts and consumables; reconcile against purchase orders.
- Maintain accurate on-hand counts in the inventory system; run scheduled cycle counts and investigate variances.
- Set and maintain min/max levels for stocked spares with the Tech Ops lead; raise reorder requests before stockouts.
- Kit parts and tools for scheduled work and ship to sites or field technicians with tracking and documentation.
- Process returns: log failed parts, initiate vendor RMAs, route units to repair or scrap, and update inventory.
- Keep the depot organized, labeled, and safe; maintain ESD and handling practices for electronic assemblies.
- Flag slow-moving and obsolete stock for review.

Shared responsibilities

- Coordinate daily with field technicians on what they need and when.
- Other duties as assigned by the Tech Ops Manager.

## Qualifications

- 2+ years in a storeroom, parts crib, warehouse, inventory control, or maintenance support role.
- Hands-on experience with an inventory or work-order system (CMMS, ERP, or WMS): creating records, issuing parts, closing transactions.
- Enough mechanical and electrical literacy to read a bill of materials, identify components, and talk through a job with a technician.
- Strong attention to detail and a habit of keeping records accurate without being asked.
- Comfortable with spreadsheets (sorting, filtering, basic formulas) and written communication over email and Slack.
- Able to lift up to 50 lb, stand and walk for extended periods, and handle packaged robot subassemblies safely.
- Authorized to work in the United States; able to work on-site at HQ five days a week.

What Makes You Stand Out

- Exposure to maintenance planning or scheduling, or a desire to grow into it.
- Experience shipping and receiving with carriers (UPS, FedEx, freight) and handling RMAs with vendors.
- Experience in robotics, medical devices, industrial equipment, or another field-serviced hardware fleet.
- Associate degree or technical certificate in a related field.

## About Diligent Robotics

## Company Overview
- **One-liner**: Diligent Robotics builds AI-powered robot assistants, like Moxi, that work alongside healthcare teams to handle routine logistical tasks, freeing up clinicians to focus on patient care.
- **Entity Type**: Private (Acquired by Serve Robotics in January 2026)
- **Headquarters**: Austin, Texas, United States
- **Founded**: 2017
- **Founders**: Andrea Thomaz (CEO & Co-Founder) and Vivian Chu (Chief Innovation Officer & Co-Founder)

## Core Business
- **Primary industry/industries**: Healthcare Robotics, Artificial Intelligence, Human-Robot Interaction
- **Target customers**: Hospitals and healthcare systems (B2B/Enterprise)
- **Mission or purpose statement**: To restore focus to patient care in hospitals by deploying robot teammates that handle non-patient-facing tasks, enabling clinical staff to dedicate more time to patients.

## Products & Services
- **[Moxi]**: A social robot designed for hospitals that autonomously performs secure, 24/7 deliveries of medications, labs, and other supplies. Moxi integrates with clinical programs like Meds-to-Beds and uses mobile manipulation, social intelligence, and human-guided learning to navigate dynamic hospital environments.

## Market Standing
- **Valuation/Market Cap**: Acquired by Serve Robotics in January 2026 at a valuation between $29 million and $34.4 million [cbinsights.com](https://www.cbinsights.com/company/diligent-robotics).
- **Total Funding**: Raised a total of $125.76M prior to acquisition [cbinsights.com](https://www.cbinsights.com/company/diligent-robotics).
- **Notable Investors/Partners**: True Ventures, DNX Ventures, Serve Robotics, AgeTech Collaborative, Physical AI Fellowship, and over 20 other investors [cbinsights.com](https://www.cbinsights.com/company/diligent-robotics).
- **Growth Signals**: 
  - Moxi has delivered 9,900+ labs at UTMB Angleton Danbury [diligentrobots.com](https://www.diligentrobots.com/).
  - Returned 595+ days worth of time to nurses at Mary Washington Healthcare [diligentrobots.com](https://www.diligentrobots.com/).
  - Saved the Pharmacy department at Shannon Health 6,350 hours [diligentrobots.com](https://www.diligentrobots.com/).

## Competitive Advantages
- **Pioneer in Social Robotics**: Founders are leading experts in human-robot interaction, with research roots at MIT, Georgia Tech, and the University of Texas at Austin.
- **Proven Clinical Impact**: Moxi is already deployed in live hospital environments with measurable outcomes (thousands of hours returned to staff, thousands of deliveries completed).
- **Human-Guided Learning**: Unlike simple autonomous vehicles, Moxi uses AI to learn and adapt to dynamic, human-filled hospital settings, making it a true teammate rather than a tool.
- **Acquisition by Serve Robotics**: The acquisition provides a larger platform and resources for scaling, while validating the technology and market fit.

## Strategic Focus
- **Scaling hospital deployments**: Expanding Moxi’s presence in healthcare systems across the U.S., with active roles in Columbus, OH; Chicago, IL; and Rochester, NY [greenhouse.io](http://job-boards.greenhouse.io/diligentrobotics).
- **Deepening clinical integration**: Working with clinical and operations experts to streamline processes, reduce costs, and initiate new revenue opportunities such as centralized telemetry and supply chain.
- **Advancing AI and manipulation**: Continuing to improve mobile manipulation, autonomous navigation, and social intelligence capabilities through R&D.

## Why Work Here
- **Mission-driven culture**: Employees directly contribute to reducing burnout in healthcare by giving nurses and clinicians more time with patients.
- **Cutting-edge technology**: Work on state-of-the-art AI, robotics, and human-robot interaction in a fast-paced startup environment where your work goes live in hospitals today, not years in the future.
- **Collaborative team**: Join a venture-backed, mission-driven team with leading experts in the field.
- **Remote-friendly**: Many roles (e.g., Founding Sr. Data Engineer, ML Engineer, Sr. ML Engineer) are open to candidates anywhere in the US [greenhouse.io](http://job-boards.greenhouse.io/diligentrobotics). On-site roles available in Austin, TX, and field operations roles in various cities.
- **Competitive compensation**: Offers competitive salary, equity, and health plan coverage for individuals and dependents.
- **Diversity & inclusion**: An equal opportunity employer that values diversity and does not discriminate on any basis.

## Sources
1. [diligentrobots.com](https://www.diligentrobots.com/)
2. [diligentrobots.com - About](https://www.diligentrobots.com/about)
3. [diligentrobots.com - Careers](https://www.diligentrobots.com/join-our-team-1)
4. [greenhouse.io - Jobs](http://job-boards.greenhouse.io/diligentrobotics)
5. [cbinsights.com - Diligent Robotics](https://www.cbinsights.com/company/diligent-robotics)

## Other roles at Diligent Robotics

- [Hardware R&D Tech Lead](https://feeny.ai/job/hardware-r-d-tech-lead-diligent-robotics-austin-50e7gw5ew62m) — Austin, TX
- [(Part-time) Field Service Technician](https://feeny.ai/job/part-time-field-service-technician-diligent-robotics-los-angeles-10dr59qzpcky) — Los Angeles, CA
- [Lead Clinical Robot Associate - Memphis, TN (On-Site)](https://feeny.ai/job/lead-clinical-robot-associate-memphis-tn-on-site-diligent-robotics-memphis-5crptm8xdk97) — Memphis, TN
- [Part Time - Clinical Robot Associate - Los Angeles, CA (on-site)](https://feeny.ai/job/part-time-clinical-robot-associate-los-angeles-ca-on-site-diligent-robotics-los-9y8gpjcw9062) — Los Angeles, CA
- [(Part-time) Field Service Technician](https://feeny.ai/job/part-time-field-service-technician-diligent-robotics-chicago-1r5nh1takd0e) — Chicago, IL
- [Part Time - Clinical Robot Associate - Rochester, NY (on-site)](https://feeny.ai/job/part-time-clinical-robot-associate-rochester-ny-on-site-diligent-robotics-xbhg4xpc9vr8) — Rochester, NY
- [Lead Engineer, Issue Management & Triage](https://feeny.ai/job/lead-engineer-issue-management-triage-diligent-robotics-austin-k2np9b297sxa) — Austin, TX
- [Manufacturing Reliability Engineer (Austin, TX; 50% travel to Milwaukee, WI)](https://feeny.ai/job/manufacturing-reliability-engineer-austin-tx-50-travel-to-milwaukee-wi-diligent-txhv59vxypmp) — Austin, TX
- [ML Engineer, Manipulation](https://feeny.ai/job/ml-engineer-manipulation-diligent-robotics-in-the-106gz35yek1q) — IN the, United States