--- title: 'Major Incident Manager at Sonar' canonical: 'https://feeny.ai/job/major-incident-manager-sonar-austin-2t5cwt9e505r' type: 'job' last_seen: '2026-11-01' --- # Major Incident Manager at Sonar - **Company:** Sonar - **Location:** Austin, TX - **Employment:** full-time - **Work type:** onsite - **Posted:** 2026-10-30 - **Last confirmed live:** 2026-11-01 - **Apply:** https://jobs.lever.co/sonarsource/9bce805d-fc59-4a68-ae35-de86759d7993 ## Job description Who is Sonar? Sonar enables organizations to ship agentic code with confidence. Code creation is abundant, but confidence is scarce. Our core platform, SonarQube, verifies over 750 billion lines of code every day, delivering agentic verification and governance for all code. Trusted by more than 7 million developers and 75% of the Fortune 100, including teams at Nvidia, ServiceNow, Booking.com, Goldman Sachs, AstraZeneca, and Ford Motor Company, Sonar enables organizations to reduce outages, improve security, and lower the cost and risk of agentic software development. Founded in Geneva and now headquartered in Austin, Texas, Sonar has a global team working across offices and hubs, including Silicon Valley, London, Bochum, Barcelona, Singapore, Tokyo, and the Washington, D.C. area. At Sonar, we’re enabling enterprises to build agentic software factories that can move quickly while maintaining the control, consistency and evidence required to ship with confidence. Position description We are still at the beginning of our growth journey, so we are putting new processes, technologies, and tools in place on a continuous basis. Your role is a pivotal engineering contributor to the tooling and services to automate and enhance the software development lifecycle, empowering our fellow SonarSourcers to deliver with speed, confidence, and security. You would be a member of a team that delivers solutions across all of our 5 offices: Austin (Texas, US), Geneva (Switzerland), Bochum (Germany) and Singapore. As a Major Incident Manager, you use and create automation tools to monitor and observe production infrastructure services both on premises and in the cloud. You are allergic to repetitive tasks, preferring to maximize automation and reliability. You are expert in change management, infrastructure management, system support, and configuration management. ## What you will do - System Health Monitoring, Alert Triaging, and Error Budget Management: Dedicate time to monitoring critical security infrastructure (e.g., identity platforms, firewalls, compliance systems) and core infrastructure components. Focus on using and maintaining dashboards tied to Service Level Objectives (SLOs), triaging high-severity alerts, and analyzing the current Error Budget burn rate to guide prioritization for the rest of the day. - Infrastructure as Code (IaC) and Policy as Code Development: Spend the largest portion of time writing, reviewing, and testing code (e.g., Python, Go, Terraform, or proprietary tools) to automate the deployment, configuration, and security hardening of infrastructure. This involves treating infrastructure and security policies as software to ensure consistency and prevent configuration drift. - Toil Elimination and Automation of Operational Tasks: Identify, scope, and implement automated solutions for manual, repetitive, and time-consuming tasks (toil) related to security patching, compliance checks, certificate rotations, or infrastructure maintenance. The goal is to continuously reduce the operational workload for the team. - Security Pipeline and Observability Maintenance: Maintain and enhance the DevSecOps security tools integrated into the CI/CD pipelines (e.g., static analysis, vulnerability scanning, security configuration checks). Ensure the end-to-end logging, metrics, and tracing (observability) systems for both infrastructure and security tools are robust, accurate, and provide immediate diagnostic capability during incidents. - Incident Response Engineering and Post-Mortem Action: Participate in the on-call rotation and actively engage in engineering solutions derived from post-mortems. This means turning incident root causes into preventative measures implemented via code, improving runbooks into automated actions, and reducing Mean Time To Resolution (MTTR) for future incidents. ## Experience and qualifications - Deep IaC Expertise: Professional experience provisioning and managing complex infrastructure using tools like Terraform or CloudFormation (AWS), or similar tools like Ansible or Puppet for configuration management. - Cloud/Platform Experience: Hands-on experience with a major cloud provider (AWS, GCP, Azure) or managing large-scale internal/private cloud infrastructure. - SLO/SLI Implementation: Practical experience defining, measuring, and reporting on Service Level Indicators (SLIs) and Service Level Objectives (SLOs) for critical services. - Logging/Metrics/Tracing Stacks: Proven experience with modern observability platforms (e.g., Prometheus/Grafana, ELK/EFK stack, proprietary systems, or vendor solutions like Datadog/Splunk) for proactive issue identification. - Networking: Strong understanding of core networking concepts (TCP/IP, DNS, Load Balancing, Firewalls, Proxies) sufficient to debug complex service connectivity and latency issues. - Automation of Security Controls: Experience implementing security best practices via code, such as automated vulnerability scanning, configuration hardening, secret management (e.g., HashiCorp Vault), and key rotation. - Identity and Access Management (IAM): Practical experience managing large-scale IAM systems (e.g., implementing least-privilege policies, single sign-on). - Incident Management: Experience running or significantly contributing to post-incident reviews (post-mortems) and prioritizing resulting engineering work (error budget management). In-office culture We're intentional about this. We believe the best teams are built in the room together. Three anchor days — Mondays, Tuesdays, and Thursdays — create the collaboration rhythm that makes a hub office worth having. Candidates need to be genuinely based in the location the role is posted  — if that's not where you are today, we're happy to support relocation for the right person. We value diversity, equity, and inclusion At Sonar, we believe that our diversity is our strength. We are a global company that values and respects different backgrounds, perspectives, and cultures. We are committed to fostering a diverse and inclusive work environment where everyone feels valued and empowered to contribute their best. We are proud to be an equal opportunity employer and welcome all qualified applicants, regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. If you need any accommodation, please reach out to us at hiring@sonarsource.com. All offers of employment at Sonar are contingent upon the results of a comprehensive background check and reference verification conducted before the start date. Applications that are submitted through agencies or third party recruiters will not be considered. ## About Sonar ## Company Overview - **One-liner**: Sonar provides a platform for automated code review that helps developers deliver high-quality, secure software by analyzing code they write, AI-generated code, and third-party code. - **Entity Type**: Private (Series B, $412M raised in 2022 at a $4.7B valuation) - **Headquarters**: Vernier, Geneva, Switzerland (also major offices in Austin, London, Singapore, and others) - **Founded**: 2008 - **Founders**: Freddy Mallet, Simon Brandhof, Olivier Gaudin ## Core Business - Primary industry: Software Development, Code Quality & Security (SAST) - Target customers: B2B, developers, and enterprises (7M+ developers, 21,000+ enterprise customers globally) - Mission: "Transparency and continuous improvement to support our community and make tomorrow's innovations possible." ## Products & Services - **SonarQube (Self-Hosted)**: The flagship on-premises platform for continuous code quality and security inspection, supporting multiple languages and integrating into CI/CD pipelines. - **SonarQube Cloud (SaaS)**: A cloud-based version of the SonarQube platform, free for open-source projects and paid for private projects. - **Sonar Analyzers**: Language-specific rules and analysis engines that detect bugs, vulnerabilities, and code smells. ## Market Standing - **Valuation/Market Cap**: $4.7 billion (as of April 2022 Series B round) - **Key Metric**: Annual revenue of ~$289M (latest fiscal year); Total funding of $457M (across two rounds) - **Notable Investors/Partners**: Insight Partners (lead in 2016), Advent International and General Catalyst (lead in 2022). Customers include Snowflake, Booking.com, Deutsche Bank, AstraZeneca, and Ford. - **Growth Signals**: 726 employees (+24.1% YoY); analyzes 750+ billion lines of code daily; acquired Tidelift (Dec 2024) and AutoCodeRover (Feb 2025); driving toward $1B revenue. ## Competitive Advantages - Trusted verification layer for AI-generated code, providing deterministic, repeatable, and actionable results at scale. - Open-source roots and 17+ years of industry leadership in automated code review. - Integrated code quality and security (SAST) in a single platform, reducing technical debt and complexity. ## Strategic Focus - Expanding go-to-market globally to reach $1B in revenue. - Deepening capabilities for AI code verification and securing the AI coding era. - Growing the platform through acquisitions (Tidelift for package management, AutoCodeRover for AI-powered code remediation). ## Why Work Here - **Culture**: Highly committed to each other, customers, and the open-source community; values positivity, dedication, empathy, and passion. - **Work Model**: Hybrid – flexibility to work from home two days a week (Wednesdays and Fridays). Offices in 10 locations across 4 continents. - **Benefits** (varies by country): Generous PTO (25–28 days + seniority days), 401K match (US), healthcare premium coverage (90% employee, 60% dependents in US), pension contributions (Switzerland/UK), commuting subsidies (public transport, parking, cycling). - **Interview Process**: 4 stages – Recruiter Interview, Hiring Manager Interview, Peer/Technical Interview, Cross-Functional Interview. - **Engineering Culture**: Builders behind a platform used by millions; focus on quality, security, and innovation. ## Sources 1. [sonarsource.com](https://www.sonarsource.com/company/about/) – About page 2. [sonarsource.com](https://www.sonarsource.com/company/careers/) – Careers page with benefits and history 3. [linkedin.com](https://linkedin.com/company/sonarsource) – Company LinkedIn profile (employees, revenue, funding, acquisitions) 4. [jobs.lever.co](https://jobs.lever.co/sonarsource) – Open positions (Lever careers page) ## Other roles at Sonar - [Identity & Access Management Engineer](https://feeny.ai/job/identity-access-management-engineer-sonar-geneva-pnkty3xzpx66) — Geneva, Switzerland - [Revenue FP&A Director](https://feeny.ai/job/revenue-fp-a-director-sonar-austin-9bpdpvjce2zb) — Austin, TX - [Analyst, CEO Office](https://feeny.ai/job/analyst-ceo-office-sonar-london-8310gtc44845) — London, United Kingdom - [Account Executive - EMEA East](https://feeny.ai/job/account-executive-emea-east-sonar-geneva-tvb9hkn6dzz3) — Geneva, Switzerland - [Senior Technical Architect & Developer – Marketing Automation](https://feeny.ai/job/senior-technical-architect-developer-marketing-automation-sonar-austin-q8mgym0s95ye) — Austin, TX - [Senior Technical Architect & Developer – Marketing Automation](https://feeny.ai/job/senior-technical-architect-developer-marketing-automation-sonar-geneva-9xttyp7sya7s) — Geneva, Switzerland - [Director, Global Field Operations](https://feeny.ai/job/director-global-field-operations-sonar-london-94er6a1028j2) — London, United Kingdom - [Director, Global Field Operations](https://feeny.ai/job/director-global-field-operations-sonar-austin-acvwrwqtzshq) — Austin, TX - [Major Account Manager - Italy](https://feeny.ai/job/major-account-manager-italy-sonar-milan-jzhtn79nbjq7) — Milan, Italy - [Account Executive (Spanish and Italian speaker)](https://feeny.ai/job/account-executive-spanish-and-italian-speaker-sonar-geneva-77zxt7h4wt2y) — Geneva, Switzerland