---
title: 'Managed Services Analyst II (OT) at GHX'
canonical: 'https://feeny.ai/job/managed-services-analyst-ii-ot-ghx-hyderabad-xgcb1ebdr38e'
type: 'job'
last_seen: '2026-09-09'
---

# Managed Services Analyst II (OT) at GHX

- **Company:** GHX
- **Location:** Hyderabad, India
- **Posted:** 2026-09-04
- **Last confirmed live:** 2026-09-09
- **Apply:** https://job-boards.greenhouse.io/globalhealthcareexchangeinc/jobs/4730656005

## Job description

Job Description

## Role Summary

The Managed Services Analyst role provides excellent customer service to both internal and external customers to assist with products or services provided by GHX. This role provides administrative process support for routine tasks. This individual will have a passion for customer service and performance excellence. In addition, this role will demonstrate excellent verbal and written communication, analytical, problem-solving, project management and coordination skills, as well as the ability to develop and maintain strong business relationships both internally and externally. This position requires effective time management skills, thorough attention to detail, ability to cross-train peers, and a high level of integrity.

Required Skills

- Strong English language and comprehension skills with clear and effective verbal and written communication
- Ability to self-learn based on reviewing passed resolutions and feedback from team
- Ability to identify learning opportunities and self-educate where resources and opportunities are
- Ability review process and recognize inefficiencies and highlight it to leaders and partner in execution as required
- Ability to recognize problems, gather information, and escalate to leadership when
- Must be able to follow documented process and detail
- Strong accountability and integrity due to sensitive nature of information
- Strong customer support
- Grow and adapt to changing guidelines or
- Prioritize, multitask, and carry out projects correctly in a timely
- Proactively work with limited direction and/or
- Demonstrate the ability to exercise independent judgment and
- Internet savvy and computer literacy with proficiency in all Microsoft Office applications
- Preferably exposed to Salesforce environment for case handling.

Roles & Responsibilities

- Provide support for external customers via email for assistance with questions, education and resolution of problems.
- Handle daily case work while meeting predetermined KPI and QA
- Accurately document all actions in daily case work and customer
- Identify, document, and escalate repetitive customer
- Solve escalated cases from
- Proactively maintain and contribute to team reference
- Aid in increasing adoption of GHX’s recommended practices for customers through daily customer
- Proactively call out any failures and downtimes
- Use and update the trackers and dashboards to understand and shift to the necessary queues
- Escalate and seek support for any roadblocks
- Participate in meetings and discussions and share valuable feedback/inputs
- Monitor and assist assigned projects from Delivery Managers and Volunteer if needed for additional one-time activities within the role scope
- Maintain data confidentiality and high work ethic

Education and Experience:

- Tech/B.E./MCA/BCA is preferred
- 2-5 Years of Experience in a customer support role

GHX: It's the way you do business in healthcare Global Healthcare Exchange (GHX) enables better patient care and billions in savings for the healthcare community by maximizing automation, efficiency and accuracy of business processes.

GHX is a healthcare business and data automation company, empowering healthcare organizations to enable better patient care and maximize industry savings using our world class cloud-based supply chain technology exchange platform, solutions, analytics and services. We bring together healthcare providers and manufacturers and distributors in North America and Europe - who rely on smart, secure healthcare-focused technology and comprehensive data to automate their business processes and make more informed decisions.

It is our passion and vision for a more operationally efficient healthcare supply chain, helping organizations reduce - not shift - the cost of doing business, paving the way to delivering patient care more effectively. Together we take more than a billion dollars out of the cost of delivering healthcare every year. GHX is privately owned, operates in the United States, Canada and Europe, and employs more than 1000 people worldwide. Our corporate headquarters is in Colorado, with additional offices in Europe.

Disclaimer Global Healthcare Exchange, LLC and its North American subsidiaries (collectively, “GHX”) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, national origin, sex, sexual orientation, gender identity, religion, age, genetic information, disability, veteran status or any other status protected by applicable law. All qualified applicants will receive consideration for employment without regard to any status protected by applicable law. This EEO policy applies to all terms, conditions, and privileges of employment, including hiring, training and development, promotion, transfer, compensation, benefits, educational assistance, termination, layoffs, social and recreational programs, and retirement.GHX believes that employees should be provided with a working environment which enables each employee to be productive and to work to the best of his or her ability. We do not condone or tolerate an atmosphere of intimidation or harassment based on race, color, national origin, sex, sexual orientation, gender identity, religion, age, genetic information, disability, veteran status or any other status protected by applicable law. GHX expects and requires the cooperation of all employees in maintaining a discrimination and harassment-free atmosphere. Improper interference with the ability of GHX’s employees to perform their expected job duties is absolutely not tolerated.

Read our [GHX Privacy Policy](https://www.ghx.com/privacy-notice-for-personnel-and-applicants/)

## About GHX

## Company Overview
- **One-liner**: GHX (Global Healthcare Exchange) pioneered the largest cloud-based supply chain network in healthcare, connecting tens of thousands of providers, suppliers, and distributors to streamline operations and improve patient outcomes.
- **Entity Type**: Private (member-owned cooperative structure; no ticker or funding rounds disclosed)
- **Headquarters**: Louisville, Colorado, USA (commonly reported; not explicitly confirmed in provided sources)
- **Founded**: 2000
- **Founders**: Not publicly available

## Core Business
- **Primary industry**: Healthcare supply chain technology and network services (SaaS, data analytics, automation)
- **Target customers**: B2B — hospitals, health systems, ambulatory facilities, medical-surgical suppliers, distributors
- **Mission**: To simplify the business of healthcare to improve efficiency and patient outcomes. [ghx.com](https://www.ghx.com/)

## Products & Services
- **GHX Network**: Largest healthcare trading partner network; over 1.3M+ connections enabling efficient order-to-cash transactions. [ghx.com/platform](https://www.ghx.com/platform/)
- **Automation**: Intelligent automation for order management, invoice processing, and exception handling to reduce manual work. [ghx.com/platform](https://www.ghx.com/platform/)
- **Analytics**: Clinically integrated data and evidence-based insights for value analysis, cost reduction, and supply selection. [ghx.com/platform](https://www.ghx.com/platform/)
- **Financial Health**: Invoice and payment automation, cash forecasting, and vendor management tools. [ghx.com/platform](https://www.ghx.com/platform/)
- **Data and AI (ResiliencyAI)**: Advanced analytics and AI-driven resilience for operational, clinical, and financial decision-making. [ghx.com/platform](https://www.ghx.com/platform/)

## Market Standing
- **Valuation**: Not disclosed
- **Key Metrics** (from GHX website):
  - $223B in annual supply chain transactional volume
  - 2.2B med-surg products represented by GHX customers
  - 4,100+ provider facilities (including over 4,100 hospitals)
  - 600+ integrated supplier divisions
  - 1.3M+ trading partner connections
  - $18B in annual payments processed on the platform
  - 85% healthcare industry savings in the last year (implied cost reduction for network participants)
- **Notable Investors/Partners**: Not publicly listed (company is owned by its network participants)
- **Growth Signals**:
  - 275 cloud migrations since 2018
  - 41% of open roles in 2024 filled internally; 13% of North American employees were promoted in 2024
  - Continued expansion of data/AI capabilities (ResiliencyAI)
  - Emphasis on building “smarter, more resilient supply chains” for the future

## Competitive Advantages
- **Network effects**: Industry’s largest and longest-running healthcare supply chain network (over 20 years), making it difficult for new entrants to replicate the breadth of connections.
- **Deep domain expertise**: Over two decades of focused work with healthcare providers and suppliers; intimate understanding of regulatory, clinical, and operational complexities.
- **Integrated platform**: Combines network, automation, analytics, financial services, and AI/ML under one roof, creating a comprehensive ecosystem rather than point solutions.
- **Data moat**: Access to anonymized, clinically enriched transaction data that enables predictive insights (ResiliencyAI) for value-based care.

## Strategic Focus
- **Resilience and value-based care**: Helping healthcare organizations move from transactional supply chains to clinically aligned, data-driven networks that improve both cost and patient outcomes.
- **Cloud ERP transformation**: Supporting provider and supplier transitions to modern cloud-based ERP systems through integration expertise. [ghx.com/platform](https://www.ghx.com/platform/)
- **AI and automation**: Harnessing data and artificial intelligence to drive proactive exception management, predictive analytics, and operational efficiency.

## Why Work Here
- **Culture**: GHX emphasizes values of flexibility, integrity, and collaboration. The company is mission-driven, with “patients at the heart of every decision.”
- **Career growth**: Strong internal mobility — 41% of open roles in 2024 filled by current employees, and 13% of North America employees received promotions in 2024.
- **Total rewards**: Competitive compensation and benefits focused on whole-person wellness (community, emotional, financial, mental, physical). Specific perks not detailed in provided sources.
- **Work environment**: GHX touts a “Flexible” value, suggesting hybrid/remote options, though an explicit policy is not stated. The culture promotes innovation and making a difference in healthcare.
- **Engineering focus**: The platform leverages modern cloud, data, and AI technologies; engineers work on high-impact problems in a regulated industry with opportunities to shape healthcare’s future.

## Sources
1. [GHX Home Page](https://www.ghx.com/)
2. [GHX About Page](https://www.ghx.com/about/)
3. [GHX Careers Page](https://www.ghx.com/about/careers/)
4. [GHX LinkedIn Profile](https://www.linkedin.com/company/ghx)
5. [GHX Platform Overview](https://www.ghx.com/platform/)
6. [GHX Greenhouse Careers Page](https://job-boards.greenhouse.io/globalhealthcareexchangeinc)

## Other roles at GHX

- [Customer Support Analyst I](https://feeny.ai/job/customer-support-analyst-i-ghx-hyderabad-04c9zmabqgs6) — Hyderabad, India
- [Customer Support Analyst II](https://feeny.ai/job/customer-support-analyst-ii-ghx-hyderabad-mngm3ysvp993) — Hyderabad, India
- [Software Engineer III – Developer Platform & AI Enablement](https://feeny.ai/job/software-engineer-iii-developer-platform-ai-enablement-ghx-location-1prvt8393spq) — Location, OR / United States
- [Strategic Account Executive](https://feeny.ai/job/strategic-account-executive-ghx-location-xmkrvk86cjct) — Location, OR / United States
- [Contract - Sr Project Manager](https://feeny.ai/job/contract-sr-project-manager-ghx-location-za9mjfhn8343) — Location, OR / United States
- [Managed Services Analyst II (EMS)](https://feeny.ai/job/managed-services-analyst-ii-ems-ghx-hyderabad-gxwm2gggdsk3) — Hyderabad, India
- [Solution Engineer](https://feeny.ai/job/solution-engineer-ghx-location-tf3md4z82yd6) — Location, OR / United States
- [Senior Data Scientist - Ontology](https://feeny.ai/job/senior-data-scientist-ontology-ghx-location-3pvxm7kwvbf1) — Location, OR / United States
- [Director, Software Engineering](https://feeny.ai/job/director-software-engineering-ghx-location-c94mw2s05ctq) — Location, OR / United States
- [Product Owner](https://feeny.ai/job/product-owner-ghx-location-9m9e9kvbbzbv) — Location, OR / United States